Account Management User Guide

How Interpretation Should Be

To access Account Management, click the

“Account Management Login” link located

in the top right corner of the CyraCom

homepage. Afterwards, you will be directed

to the Account Management Login page

where you will be prompted to enter your

Username and Password.

To sign up for CyraCom Account Management,

contact your account manager or email

support@cyracom.com

Problems logging in? Contact Client Services at 1-800-481-3289

After reading this guide, you will be able to:

• Sign In to Account Management

• Modify your User Proﬁ le

• Add Users/Give Account Management

Controls to Users (Administrators only)

• View and Modify PINs

• Run, View, Export and Print Real-Time Business

Intelligence Reports

• View, Export, Print, and Pay Invoices

• Submit Inbound Access Requests

• Submit Interpretation Requests

• View Items In your Document Library

Account Management

User Guide

Learn more at www.cyracom.com

How Interpretation Should Be

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Modify your user information

and contact information by

clicking the “Edit” button

next to the section, entering

your information in the ﬁ elds

provided, and clicking “Save”.

Change your password by clicking

the “Change Password” link, typing

in your old and new passwords in

the ﬁ elds provided, and clicking

“Submit.” Your password must be

at least six characters long and

contain at least one letter and

one number. If you forgot your

password, you will be prompted

to enter an answer to your preset

security question. Afterwards,

an email providing a temporary

password will be sent to your

address. If you do not have a

preset security question, you

must contact Client Services

or your account manager.

Create or change your security

question and answer by clicking

the “Change Security Question

& Answer” link. Type in your

current password, select a

security question, and provide

an answer in the ﬁ eld, and click

“Save”. You will be required to

answer this question if you

ever forget your password.

Change your homepage by

clicking the drop-down menu

and either scrolling or typing

to ﬁ nd your new home page.

Upon making a change, you will

get a green pop-up notiﬁ cation

in the bottom right-hand

corner, conﬁ rming the user

information has been updated.

Change your time zone

preference by clicking the

drop-down menu and selecting

your desired time zone.

Upon selection, you will get

a green pop-up notiﬁ cation

in the bottom right hand

corner, conﬁ rming the user

information has been updated.

Modify your email address by

clicking the “Update Email”

button, entering your email in

the ﬁ eld provided, and clicking

“Update”. A message with a

veriﬁ cation link will be sent

to the new address entered.

Follow the link in the email to

validate the new email address

and access your account.

Modify Your User Proﬁ le

After you sign in, you’ll arrive on

the Account Management home

page. To begin modifying your

proﬁ le information or change your

password, click Proﬁ le.

the Account Management home

proﬁ le information or change your

Once on the Proﬁ le page, you can view and edit your personal information and settings to:

How Interpretation Should Be

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Add Users/ Give Account Management Controls to Users (Administrators Only)

With Account Management Administrator Permissions you can create new User Proﬁ les with

access customizations. Additionally, you can give users in your organization access to PIN

Management, Invoicing, Reporting, Interpretation Requests, and Administrator Permissions.

1. To perform any of these functions, select

User Administration on the Account

Management main page.

To remove a user, select the user and click the Remove

button at the top of the table.

If you are an administrator for multiple accounts, you will need

to search for desired account by entering a customer number

or customer name in the search ﬁ eld.

2. On the User Administration landing page, you can view and

modify user information:

• To view or edit a user’s proﬁ le or to reset their login password, select

the user and click the “Manage” button at the top of the table.

• To remove a user, select the user and click the “Remove” button at the

top of the table.

• To add a new user, click the “+Add New” button.

a. You will be prompted to type in the email address for the new user

and click the “Add User” button. You will be taken to a new page

to enter in the user’s information. Click “Save”. Once the new user’s

information is entered, an email will be sent to the user’s email

address providing instructions on how they can access their account.

*Note: New user must follow email veriﬁ cation instructions within 48 hours, or the

request will become inactive. To resend the request, click the “Resend Veri cation”

button under Unveri ed User, which will re-send the veriﬁ cation email.

b. You must check what features the user should have access to - default

access is for Inbound Access Setup Request and Proﬁ le only. Features

available include Administrator, PIN Management, Video & Phone

Interpretation Request, Reports & Call Analysis, Inbound Access Setup

Request, and Proﬁ le.

*Note: Invoices and video Scheduling can be set up CyraCom only. Please

contact your account manager if you are interested in these features.

How Interpretation Should Be

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Modify Your User Proﬁ le

1. After you sign in, you’ll arrive on the

Account Management home page. To begin

modifying your proﬁ le information or change your

password, click the Proﬁ le link.

2. Once on the Proﬁ le page, you can view and

edit your personal information and settings to:

3. To enable/deny users access to Administrator, PIN

Management, Video & Phone Interpretation Request,

Reports & Call Analysis, Inbound Access Setup

Request, and Proﬁ le controls, check or uncheck

boxes next to the feature. These operations give

speciﬁ c access permissions to a user:

• Administrator permissions enable a user to enable/deny

permissions in User Administration, create new user proﬁ les

with customized access options, and provide Administrator

Permissions to other users.

• PIN Management controls enable a user to create, manage,

and modify PINs associated with your organization. This

includes adding new PINs and PIN features such as PIN

descriptions, language selection prompts associated with

a PIN, PIN Tags, and PIN hold music options. Users with PIN

Management controls can also view phones associated with

speciﬁ c PINs.

• Phone and Video Interpretation Request permissions enable a

user to access phone and video interpretation services from the

CyraCom web site or from the CyraCom mobile app for iPhone,

iPad and Android devices. Permissions can be set to enable

requests from speciﬁ c account(s) or PIN(s).

*Note: Video access is only available for video-activated accounts. If

you are interested in setting up video access, please contact your

account manager.

• Reports & Call Analysis permissions enable a user to view

data with ﬁ lters such as Call Information, PIN Information

and Tags, Language Usage, and Phone-Minute Usage.

Reporting grants access to the Call Analysis and Reports

sections of Account Management.

• Inbound Access Setup Request permissions enable a user

to request a connection process which enables Limited

English Proﬁ cient individuals to call your organization with an

interpreter already on the line.

• Proﬁ le permissions enable a user to manage and modify their

proﬁ le information and preferences.

• Invoices permissions enable a user to access, pay, view and

print monthly invoices. This feature can only be turned on

by CyraCom.

Add Users/ Give Ac-

count Management

Controls to Users (Ad-

ministrators Only)

Add Users/ Give Account Management Controls to Users (Cont.)

How Interpretation Should Be

Learn more at www.cyracom.com

View and Modify PINs

Access PIN Management by clicking the “PIN Management” link on the Account

Management main page. If you have more than one account, the ﬁ rst account (in

numerical order) will be displayed by default. You can search for other accounts

by name or number in the Account ﬁ eld. You can also search for a PIN by number,

description, programmed phone ID, or tag.

To create a new PIN, click the “+New PIN” button. Type the desired 4-digit PIN

number in the PIN ﬁ eld or use the auto-generate button to create a random PIN.

Enter a PIN description in the description ﬁ eld, which is required for new PINs.

Adding a PIN description helps identify PIN usage for easier location in reports

and invoices. Example descriptions could be the name of a person, department,

location, or a combination of each. Descriptions can be up to 30 characters. If

you would like to create a new PIN with the same features as another PIN on

the account, type the number you would like to clone in the clone ﬁ eld.

To make existing PINs easier to view in reports and invoices,

create a PIN description by clicking the (pen) hover button in the

Description section for the PIN you would like to change.

Then enter the PIN description in the ﬁ eld provided and click ‘save.’

To view suspended PINs associated with an account,

click the “Show Suspended’” box.

To modify a PIN’s hold music, click the (pen) hover button in

the Hold Option section for the PIN you would like to change.

Then make your desired selection and click “Save”.

To create a PIN tag, click the (pen) hover button in the Tags section for

the PIN you would like to change. Afterwards, create one or multiple tags

for the PIN by clicking the “Add” button. Once ﬁ nished, click “Save”

Users can also view phones associated with each PIN in

the Programmed Phone section if applicable.

PIN Management permissions enable you to manage and modify PINs associated

with your organization. This includes adding new PINs and PIN features such as PIN

description, language selection prompts associated with a PIN, and PIN hold music

options. Users with PIN Management controls can also view phones associated with

speciﬁ c PINs. Instructions and descriptions of these PIN controls are listed below:

Language Menu Options

To modify how you would like to

be prompted to receive

language interpretation, click

the (pen) hover button for the

PIN you would like to change. Then select

your desired prompt and click ‘Save.’

Prompt descriptions are listed below:

VALS – Normal (recommended)

The prompt option we recommend.

Prompt accepts speech recognition

or a 3 digit language code.

“Please say the language you need or

enter the 3 digit language code.”

VALS - Legacy Prompt Style

Prompt accepts speech recognition

and has a quick option for Spanish.

“Please say the language you need or, for

Spanish, press 2. To select a language with its 3

digit code, press 3. Otherwise, press 0 to select

a language with an operator’s assistance.”

VALS - No DTMF Prompt

Prompt accepts speech recognition or a 3

digit language code but doesn’t state it.

“Please say the language you need.”

DTMF (Keypad) Language Code Entry

No speech recognition- Digit entry only. “For

Spanish press 2. To select a language by its 3

digit code press 3. Otherwise press 0 to select

a language with an operator’s assistance.”

No Prompt on First Attempt

This feature is silent and does not give a prompt,

but can accept speech recognition or a three

digit language code. If an entry isn’t made,

the “No Prompt on First Attempt” option will

function the same as VALS - Normal.

Express Language Menu

Prompt accepts digit entry only and can be

modiﬁ ed to list up to nine languages for the

menu. Language conﬁ rmation is bypassed.

Default prompt says,

“Please select the language you need. For

Spanish press 1. For all other languages

please press 0.”

Express Language Menu ASR

Prompt accepts speech recognition and digit

entry. The menu can be modiﬁ ed to list up

to nine languages. Language conﬁ rmation is

bypassed. Default prompt says,

“Please say the language you need or for

Spanish press 1. For all other languages

please press 0.”

How Interpretation Should Be

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If you cannot see yourself in the Preview window:

• Right click on the Preview window.

• Click on “Settings” to open Adobe Flash Player Settings.

• On second tab, Privacy, click “Allow” and “Remember” to enable www.cyracom.com to

access your camera and microphone.

• Close the Preview window.

If you are having other issues with connecting to a CyraCom video interpreter, please

contact your account manager or Client Services at 1-800-481-3289 or support@cyracom.com

for troubleshooting.

Accessing a Video Interpreter

Users with Video Interpretation Request permission can access a video interpreter

for their organization (must have video set up in-contract for this option to appear).

You can access a video interpreter for American Sign Language and over 20 spoken

languages.

1. Enter in Additional Session Information, if applicable.

2. Select language.

3. Click “Start Session”.

Standard Reporting

Running a Report

To run and print reports for your account and PIN information, follow the instructions below:

1. Sign in to the Account Management main page.

2. Click on “Reports”.

3. Select the report you wish to view by clicking on its title. (Reports will automatically run for last full month.)

4. Change the report parameters to manipulate the content of your report data. Click the “View Report” button to

refresh the report content after you’ve adjusted the parameters.

a. Select the account from which you would like to pull data.

(Most users will only have one account). You may also run reports using all accessible accounts or only those

accounts which you choose to view by checking the box next to the account number in the drop down menu.)

b. Change the Start/End Dates for when your report data is being calculated by typing in the new dates or

clicking on the Calendar Icon to select a date.

c. The time zone setting will adjust all call time detail in the report. Reports will automatically run in the time

zone speciﬁ ed in your proﬁ le. (To change the time zone in your proﬁ le, see the Edit Proﬁ le section of this User

Guide.) You can also change this setting for each report individually by selecting a time zone from the drop

down menu.

(NOTE: Run Time defaults to the time zone set in the user proﬁ le, however Run Time will change with the

selection of time zone in the report parameters.)

How Interpretation Should Be

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Run, View, Export and

Print Real Time Business

Intelligence Reports

Users with Reporting permissions

can run, view, export and print real-

time reports for their organization.

You can view report data either

through standard reporting or call

analysis methods.

Run, View, Export and

Print Real Time Business

Intelligence Reports

Users with Reporting permissions

can run, view, export and print real-

time reports for their organization.

You can view report data either

through standard reporting or call

analysis methods.

Learn more at www.cyracom.com

How Interpretation Should Be

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Modify Your User Proﬁ le

1. After you sign in, you’ll arrive on the

Account Management home page. To begin

modifying your proﬁ le information or change your

password, click the Proﬁ le link.

2. Once on the Proﬁ le page, you can view and

edit your personal information and settings to:

Export Your Data

Follow the directions to export your data into one of six available formats:

1. Open the report of your choice, adjust the parameters as needed, and click “Export”.

2. Select from the drop down menu the format into which you would like to export your data:

XML – Extensible Markup Language File - enables easy interchange of documents

CSV - Comma-Separated Variables - text ﬁ les standard that can be imported into a database or Excel

TIFF - Tagged Image Format File - can be viewed by Windows Picture and fax viewer

PDF - Portable Document Format - opened by Adobe Acrobat Reader

Web Archive - MHTML Web Page Document - opened by any compatible web browser

Excel - Excel Worksheet - opened by Microsoft Excel

3. Save the ﬁ le in the speciﬁ ed format.

Report Viewer

Search for Text or Data

1. Open the report of your choice, adjust the parameters as needed, and click on the button.

2. While in the report view, type the text or data you are searching for into the text box located in the

parameter section of the report.

3. Click “Find” to ﬁ nd the item(s). The selected text will be highlighted where it ﬁ rst appears in the

report. Click “Next” to see the next location of that data in the content of your report.

Inserting Graphs into Other Documents

Complete the following steps to copy graphs into other documents:

1. Right-click on the graph in the report.

2. Select “Copy”.

3. Go to the document where you would like to insert the graph.

4. Go to the Edit menu.

5. Select “Paste Special”.

6. Choose to paste the object as Device Independent Bitmap.

7. Click “Okay”.

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How Interpretation Should Be

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Modify Your User Proﬁ le

1. After you sign in, you’ll arrive on the

Account Management home page. To begin

modifying your proﬁ le information or change your

password, click the Proﬁ le link.

2. Once on the Proﬁ le page, you can view and

edit your personal information and settings to:

Call Analysis

Call Analysis enables users to view call information with our innovative Microsoft® Silverlight-powered

Interactive Reporting tool. Users can analyze times, languages, tags and other information.

To access Call Analysis, click the link on the Account Management main page. Afterwards, enter your

account number to pull up your organization’s data and click the data you wish to view.

• Call Analysis enables users to view call information in a few diﬀ erent ways:

• Users can search call data by language, PIN, tagging, call information, call start time, day of week,

time of day, or by utilizing the search box. In order to view and sort call data, click the box next to the

desired sorting option(s). Afterwards, call data will appear based upon the sorting option(s) chosen.

• Example: In order to search all Spanish language calls, click the Language section and then check the

box next to Spanish. Afterwards, all of your Spanish language calls for the time period will be listed.

Follow this method for all searches.

• Once call data appears, users can specify search criteria by clicking on individual boxes to narrow

down results. Simply click on the box you wish to view.

• Users can view call data by grid or graph by clicking on the appropriate icon

• Users can also zoom in or zoom out on data by dragging the + - Bar.

Learn more at www.cyracom.com

How Interpretation Should Be

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Modify Your User Proﬁ le

1. After you sign in, you’ll arrive on the

Account Management home page. To begin

modifying your proﬁ le information or change your

password, click the Proﬁ le link.

2. Once on the Proﬁ le page, you can view and

edit your personal information and settings to:

Invoices

Invoicing permissions enable users to

view and pay paperless, eco-friendly

invoices.

To access Invoices, click the link on the Account

Management main page. Your current and

past invoices are displayed here. If you have

more than one customer number associated to

your proﬁ le, you can enter alternate customer

numbers in the ﬁ eld provided and your invoices

will appear.

Select the invoice you wish to view by clicking

on the invoice number. The invoice cover page

will appear in a separate window and can then

be exported or printed. To view the Invoice Detail

click on the hyperlinked Quantity number to

view invoice details including call date and time,

language, Interpreter ID, call length and call cost.

Pay Invoices Online

Select the invoice you wish to pay by checking the selected box and clicking Pay Online. Follow the steps to

choose your method of payment and ﬁ ll in the corresponding ﬁ elds, review the amount details for each invoice

you have selected, and verify that everything is correct and submit your payment.

Learn more at www.cyracom.com

How Interpretation Should Be

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Modify Your User Proﬁ le

1. After you sign in, you’ll arrive on the

Account Management home page. To begin

modifying your proﬁ le information or change your

password, click the Proﬁ le link.

2. Once on the Proﬁ le page, you can view and

edit your personal information and settings to:

How Interpretation Should Be

Learn more at www.cyracom.com

Modify Your User Proﬁ le

1. After you sign in, you’ll arrive on the

Account Management home page. To begin

modifying your proﬁ le information or change your

password, click the Proﬁ le link.

2. Once on the Proﬁ le page, you can view and

edit your personal information and settings to:

Inbound Access Request

Inbound Access Controls enable users to request access to our inbound calling

platform, which enables LEP individuals to access an interpreter before calling your

organization.

To access the Inbound Access Request page, click Inbound Access Request on the

Account Management main page. Afterwards enter your information in the ﬁ elds

provided and click Submit Request.

How Interpretation Should Be

Learn more at www.cyracom.com

Modify Your User Proﬁ le

1. After you sign in, you’ll arrive on the

Account Management home page. To begin

modifying your proﬁ le information or change your

password, click the Proﬁ le link.

2. Once on the Proﬁ le page, you can view and

edit your personal information and settings to:

Interpretation Request

Interpretation Request Controls enable you to submit an

interpretation request from the web.

To access the Interpretation Request page, click the Interpretation

Request link on the Account Management main page. Enter your

account and PIN numbers in the ﬁ elds provided. Once logged in,

ﬁ ll out the ﬁ elds provided and click Request Interpretation.

Get an Interpreter

1. Select the proper account. If you only have one account number, it will

default and you will not see an account option.

2. Enter your PIN

3. Select a language.

4. Enter a callback number. You can choose to receive an interpretation call

on your mobile device or any other phone.

5. Fill out any other required call information (These ﬁ elds are displayed

based on the PIN you entered).

6. Optionally, ﬁ ll out any of the optional call information.

7. If all of the information you provided is valid, the Call button will be

enabled.

8. Press the Call button. If you requested a callback on your mobile device,

activate your speaker-phone once you receive the interpretation call, or

utilize the Additional Party feature to conference in another phone.

You can also submit an interpretation request on your Android, iPhone, iPod,

or iPad. Instructions on how to perform this operation and frequently asked

questions are listed in the sidebar and following.

Frequently

Asked Questions

What is a Callback Number?

The Callback Number is the

phone number that the

CyraCom system will dial.

The person who answers this

call will be connected to an

interpreter. Enter your mobile

phone number (iPhone,

Android) or an alternative

number for iPod, iPad

What is the purpose of

adding an Additional

Party (phone line)?

If you are not using a dual-

handset phone, you can add

another phone to facilitate

an interpretation session

without the need to pass

a receiver back and forth

or use speaker-phone.

Can I request a Callback

on a phone number which

requires an extension?

All phone numbers must

be 10 digits long.

Can I schedule a callback

for a speciﬁ c time?

You can currently

only request an

immediate callback.

For additional information,

assistance, or for a

demonstration on how to

use the mobile application,

please contact your

account manager.

How Interpretation Should Be

Learn more at www.cyracom.com

Download

Search for “CyraCom” in the App Store

on your iOS device or the Android

Marketplace on your Android device.

1. Requires email address and

password (can use same email

address and password as Account

Management) .

Call Menu | Session Settings

2. Choose account

If you only have one account, it

will be populated automatically.

3. Choose PIN

If you only have one PIN, it will be

populated automatically.

4. Choose call ﬁ elds

If there are custom call ﬂ ow

ﬁ elds tied to an account/PIN

combination, those will appear

after selecting account and pin.

If there is only one account and

one pin and custom call ﬂ ow

ﬁ elds are tied to that account/

pin combination, those ﬁ elds

will appear automatically.

Custom call ﬁ elds can be

required and/or optional and

will be labeled as such.

5. Choose language

Video languages are identiﬁ ed

with a camera icon.

Phone languages have no icon.

Languages can be easily found

by scrolling, using the letter

jump on the right side of the

screen, or by using the search

function at the top of the screen.

Call Menu | Voice Call

6. After entering all session

setting information, press

the “Voice Call” button.

7. You will be given an option for an

“Internet Call” or “Phone Callback”.

Choose “Internet Call” if you

wish to use VoIP to place

voice call (use data plan).

Choose “Phone Callback” if you

wish to use cell phone or regular

phone to place voice call.

8. If you choose “Internet Call”

Call will be placed.

Hold music and image

will be displayed.

Call can be canceled prior to being

connecting by pressing “Cancel”

or the red phone “End Call” icon.

Once call is connected you can

toggle speaker-phone on/oﬀ ,

toggle mute on/oﬀ , or end the call.

If you don’t see icons to toggle,

simply tap the screen to activate

the menu bar at the bottom

of your screen. After a short

period of time the menu bar

will hide itself automatically.

9. If you choose “Phone Callback”

You can choose a phone number

from your contacts list, a recently

used phone number, or you

can enter a new phone number

(Note that when selecting a

number using “Choose From

Contacts” that contains an

extension, the phone number

may not populate correctly).

Once a phone number is

chosen click “Send”.

Our system will call back

your desired number.

Call Menu | Video Call

After entering all session setting

information press “Video Call” button.

• “Please Wait” message will be

displayed while we connect

you to an interpreter.

• You can cancel the call prior

to being connected.

CyraCom Mobile App

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• Call can be placed as a voice

call instead while waiting to

be connected to interpreter.

Press the red phone “End Call”

icon and you will see two options

to fall back to voice call. Choose

“Internet Call” or “Phone Callback”.

• Call is connected to interpreter.

You can switch cameras, toggle

video on/oﬀ , toggle mute on/

oﬀ , toggle thumbnail, end call.

If you don’t see icons to toggle,

simply tap the screen to activate

the menu bar at the bottom of

your screen. After a short period of

time, the menu bar will hide itself

automatically.

During the call you can also

choose to fall back to voice

call. Press the red end call

icon and choose “Internet

Call” or “Phone Callback”.

• If call is not during supported

business hours, you will receive a

prompt stating “Sorry, you can’t use

Video Call at this time, please choose

Voice Call instead. Business hours for

[language name] [business hours]”.

History Menu | Call History

1. Recently placed calls will be

shown in your call history with

the following information:

Type of call

Length of call

Time of call

Date of call - calls grouped by date

Phone icon (voice calls)

Camera icon (video calls)

2. You can place a call from history

by selecting the desired call from

your history. The information

for that call will be populated

into the session settings

screen in the Call Menu.

3. You can delete a call by

swiping and pressing delete.

Settings Menu | Defaults

1. You can choose defaults for

account, PIN, and language.

2. Setting default account

If you only have one account you

will not have this option available.

If you have more than one

account, select “Default Account”.

Choose what account you

want as your default.

To clear default choose “Default

Account” and click the trash can

icon. Your default account will

be reset and you will be placed

back to the settings page.

3. Setting default PIN

If you only have one pin you will

not have this option available.

You need to set a default account

before you can select a default pin.

Once default account is

selected choose “Default PIN”.

Choose what PIN you

want as your default.

To clear default choose “Default

PIN” and click the trash can

icon. Your default PIN will be

reset and you will be placed

back to the settings page.

4. Setting default Language

Select “Default Language”.

Choose what language you

want as your default.

To clear default choose “Default

Language” and click the trash can

icon. Your default language will

be reset and you will be placed

back to the settings page.

Clear History

You can clear all items from your

history by clicking “Clear Call History”.

Sign Out

Press “Sign Out” to sign out

of the application.

Terms & Conditions

Click “Terms and Conditions”

to read content about our

Terms and Conditions.

About CyraCom

Click “About CyraCom” to read

content about CyraCom.

Also, application version

information is found here.

Click “Privacy Policy” to read

content about our Privacy Policy.

FAQ

Click “FAQ” to ﬁ nd answers to some

frequently asked questions.

Additional Help

Please contact Client Services

at 1 (800) 481-3289,

at support@Cyracom.com, or your

account manager for additional help.

CyraCom Mobile App (Cont.)

How Interpretation Should Be

Learn more at www.cyracom.com

Modify Your User Proﬁ le

1. After you sign in, you’ll arrive on the

Account Management home page. To begin

modifying your proﬁ le information or change your

password, click the Proﬁ le link.

2. Once on the Proﬁ le page, you can view and

edit your personal information and settings to:

Document Library

Document Library enables you to ﬁ nd important account-related

documents that your account manager has shared with you.

Contact CyraCom:

Phone: (800) 713-4950 | info@cyracom.com | www.cyracom.com

Mailing Address: CyraCom | 5780 North Swan Road | Tucson, AZ 85718

Learn more at www.cyracom.com