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Insurance for protection in case of cancellation of the travel
Information concerning insurance products
Insurer: AWP P&C S. A., subsidiary for Austria
AIR FRANCE REVERSAL TRAVEL INSURANCE AF1
This information sheet provides only an overview of the essential aspects of the contents of the insurance product, this is not an integral part of the
insurance contract. The full scope of the insurance may be consulted in the insurance documents (the policy, the insurance certificate, respectively,
the General and special insurance conditions, the detailed description of the benefits included)!
What type of insurance is Air France reversal insurance AF1 product?
The insurance for the cancellation of travel Air France reversal travel insurance AF1 represents an insurance package that provides protection if it is
necessary to cancel the travel:
- cancellation costs and penalty fees in accordance with the terms of the contract for the purchase of tourist services;
- the amount not reimbursed by the tourist services provider in case of occurrence of an event from the ones outlined in the product description
and in the General Insurance Conditions (CGA), forcing it to cancel the t rip before the departure date.
Protection for canceling the reversal travel includes the benefits described below:
Which is the object of the insurance?
Reversal Insurance for the cancellation travel of travel
ü Reimbursement of cancellation costs (reversal) in case of
canceling the travel (according to the reasons for cancellation in
the General Insurance Conditions)
ü The insured amount declared in the policy is the value of the
purchased tourist services. The maximum amount that can be
secured is max. EUR 6,500 / person.
ü Reimbursement of additional costs for additional luggage, extra
seat, supplementary weight or other supplements only if they are
mentioned in the ticket reservation confirmation and frames
within the maximum amount provided by max. EUR 32,000 /
event
Insured Events
ü Sudden serious illness, adverse reactions to vaccines (prescribed
injections only), injury caused by an accident or death of the
insured person
ü Sudden, unexpected serious illness, sudden injury or the death
ü of one of the following persons: spouse or domestic partner
ü (registration report for Identity card within the last 3 months);
ü Parents (step parents, parents in law, grand-parents);
children(stepchildren, sons-in-law, grandchildren); brothers and
sisters, brothers and sisters or brothers and sisters-in-law; another
person nominally specified in the policy
ü The sudden, unexpected serious worsening of a suffering (chronic
illness) of the insured person, according to the General Conditions
of Insurance
ü The pregnancy is an insured event if it is diagnosed and confirmed
after the insurance has been completed
ü Unexpected dismissal by Employer
ü Submitting the divorce action by the spouse of the insured person
ü Not passing a terminal grade or the baccalaureate
ü If the basic damages or theft caused by breaking seriously affects
the property of the insured person and as a result of these events
the presence of the insured person is indispensable
ü Concentration for basic military service or civil service instead of
military service.
ü In the case of up to 7 persons specified in a policy that booked the
travel together (regardless of the degree of kinship), it is an
insured case even if a certain reason, mentioned in the General
Conditions of Insurance occurs only for one of these 7 persons
Protection in case of departure with delay
Reimbursement of costs for direct departure, with delay, in the event
of flight failure to the place where the leave takes place, due to the
proven delay of the public transport (e.g. train, taxi).
Which are the indemnifications that might be granted?
ü Payment of a new flight ticket, limited to the original flight
ticket price. Departure within 24 hours after the initial flight
Which are the events that are not object of insurance
x Any event that takes place between the date of the reservation
of the tourist services and the date when the policy was issued
x Events for which the responsibility for the cancellation of travel
services is incumbent on the travel organizer or the transport,
company, as specified in the contractual information for the
provision of travel services or the travel program, mainly for
reasons of air safety and / or over reservation.
x The insurance premium and the insurance charges are not
refunded
Are there applicable coverage limits?
Insurance coverage does not apply to damages resulting from the
following circumstances:
Events not insured for all the branches of the field
! Riots/ war events/ acts of terrorism
! Strike
! Participation in acts of violence of any nature
! Suicide or attempts of suicide
! Provisions imposed by the authorities
! Ionising radiations or atomic energy
Which is the object of the
insurance
?
Reversal Insurance for the cancellation travel
of travel
ü
Reimbursement of cancellation costs (
reversal
) in case of
canceling the tr
avel
(according to the reasons for cancellation in
the General Insurance Conditions)
ü
The insured amount declared in the policy is the value of the
purchased tourist services. The maximum amount that can be
secured is max. EUR 6
,
500 / person.
ü
Reimbursement of a
dditional costs for additional luggage, extra
seat, supplementary weight or other supplements only if they are
mentioned in the ticket reservation confirmation and
frames
within the maximum amount provided by max.
EUR
32
,
000 /
event
Insured Events
ü
Sudden
serious illness, adverse reactions to vaccines (prescribed
injections only), injury caused by an accident or death of the
insured person
ü
Sudden, unexpected serious illness, sudden injury or the death
ü
of one of the following persons: spouse or domestic pa
rtner
ü
(registration report for Identity card within the last 3 months);
ü
P
arents
(step parents, parents in law, grand
-
parents);
children
(stepchildren,
sons
-
in
-
law
, grandchildren); brothers and
sisters, brothers and sisters or brother
s and sisters
-
in
-
law; a
nother
person nominally specified in the policy
ü
The sudden, unexpected serious worsening of a suffering (chronic
illness) of the insured person, according to the General Conditions
of Insurance
ü
The p
regnancy is an insured event if it is diagnosed and conf
irmed
after the insurance has been completed
ü
Unexpected dismissal by Employer
ü
Submitting
the divorce action by the
spouse
of the insured person
ü
Not passing a terminal grade or the baccalaureate
ü
If the
basic
damage
s
or theft caused by
breaking
seriously
affects
the property of the insured person and as a result of these events
the presence of the insured person is indispensable
ü
Concentration for basic military service or civil service instead of
military service.
ü
In the case of up to 7 persons specified in a policy that booked the
travel
together (regardless of the degree of kinship), it is an
insured case even if a certain reason, mentioned in the General
Conditions of Insurance occurs only for one of these 7 pers
on
s
Protection in case of
departure with
delay
Reimbursement of costs for direct departure
, with delay,
in the event
of flight failure to the place where the leave takes place
,
due to the
proven delay of the public transport
(e
.
g
.
train, taxi).
Which are the indemnifications that might be granted?
ü
Payment of a new flight ticket, limited to the original flight
ticket price. Departure within 24 hours after the initial flight
Which are the events that are not object of insurance
x
Any event that takes place between the date of the reservation
of the tourist services and the date when the
policy was issued
x
Events for which the responsibility for the cancellation of travel
services is incumbent on the travel organizer or the
transport
,
company, as specified in the contractual information
for the
provision of travel services or the travel p
rogram, mainly for
reasons of air safety and / or over reservation
.
x
The insurance premium and the insurance charges are not
refunded
Are there applicable coverage limits?
Insurance coverage does not apply to damages resulting from the
following circumstances
:
Events not insured for all the branches of the field
!
Riots/ war events/ acts of
terrorism
!
Strike
!
Participation in acts of violence of any nature
!
Suicide or attempts of suicide
!
Provisi
ons imposed by the authorities
!
Ionising radiations or atomic energy
Pagina 2 din 2
! Influence of alcohol, drugs or other medicines
! Competitions in the field of motor sports
! Damages produced or already estimated at the time of
reservation or at the beginning of travel
! Epidemics and pandemics
! Travels made despite the travel warnings issued by the
Ministry of External Affairs
! Natural disasters, seismic phenomena or unfavourable
weather conditions
! Loss of benefits associated to the stay
! Embargos, economic, financial or commercial sanctions
Insurance for cancellation of travel- exclusions
! If the travel agency withdraws from the contract;
! in case of events and illnesses caused by alcohol and drug
abuse;
! If an event or suffering (illness) has occurred or could have
been expected as soon as the trip was insured or booked; are
assimilated to this exclusion and to the medical complications
arising from the insured person's pregnancy or any deviation
from the normal development of the foetus or the occurrence of
any risk of abortion, life-threatening of the insured person or
foetus requiring supervision, care or medical intervention
(including scheduled or emergency) when the pregnancy was
diagnosed and confirmed initially (for the first time) before the
end of the insurance
! In the case of planned or anticipated operations, deferred
operations or medical interventions
! If the travel cannot be started because of a delay in healing or
therapy
! In case of approval of a treatment
Where do I benefit from the insurance?f
- The product is valid for tourist packages valid worldwide (excluding North Korea)
Which are my obligations?
The following obligations are incumbent on the insured person:
- to keep the damage as low as possible and to notify it without delay( maximum 48 hours from the date of occurrence of the event)..
- to present the event that caused the damage according to reality and to provide appropriate justifying documents.
- to inform about the damages caused as a result of unlawful actions to the nearest competent authority in the field of safety and to submit
justifying documents to that effect.
- to hand over the original evidence (for example, police drafted Minutes, invoices issued by a doctor or a hospital, etc.).
- to keep, on own behalf, the valuable objects, to store them, respectively, with the capitalization of all the existing safety equipment.
- to inform the insurer if the insured person also benefits from the protection of other insurances from which the insured person can claim partial
or total indemnification.
When and how do I pay?
- Insurance coverage is only achieved if the insurance has been completed at the same time as the Air France flight reservation, is duly documented
on the evidence of insurance and if the premium for that insurance has been paid.
When does the coverage enter into force and when does it terminate?
- Protection in the event of the need to cancel the travel enters into force by terminating the contract for the reserved stay and ceases when the
travel begins.
How can I terminate the contract?
- The policy holder may withdraw from the contract in writing, within 14 days of receipt of the policy. If the duration of the contract is shorter
than 6 months, there is no right to withdraw.
- If the insurance contract was concluded by distance selling, the right of withdrawal exists only for contracts with a duration of more than one
month.
- If the trip is postponed or canceled by the organizer of the trip.
!
Influence of alcohol, drugs or other medicines
!
Competitions in the field of motor
sports
!
D
amages produced or already estimated at the time of
reservation or at the beginning of travel
!
Epidemics and pandemics
!
Travels made despite the travel warnings issued by the
Ministry of External Affairs
!
Natural disasters, seismic phenomena or unfavourable
weather conditions
!
Loss of benefits associated to the stay
!
Embargos, economic, financial or commercial sanction
s
Insurance for cancellation of travel
-
exclu
sions
!
If the travel agency withdraws from the contract;
!
in case of events and illnesses caused by alcohol and drug
abuse;
!
If an event or suffering (illness) has occurred or could have
been expected as soon as the
trip was insured or booked; are
assimilated to this exclusion and to the medical complications
arising from the insured person's pregnancy or any deviation
from the normal development of the f
o
etus or the occurrence of
any risk of abortion, life
-
threatening
of the
insured person or
f
o
etus requiring supervision, care or medical intervention
(including scheduled or emergency) when the pregnancy was
diagnosed and confirmed initially (for the first
time) before the
end of the insurance
!
In the case of planned or anticipated operations, deferred
operations or medical interventions
!
If the
travel
cannot be started because of a delay in healing or
therapy
!
In case of approval of a treatment
Where do I benefit from the insurance?
f
-
The product is valid for tourist packages valid worldwide (excluding North Korea)
Which are my obligations?
The following obligations are
incumbent on the insured person:
-
to keep the damage as low as possible and to notify it without delay
( maximum 48 hours from the date of occurrence of the event).
.
-
to present the event that caused the damage
according to reality
and to provide appropriat
e
justify
ing documents.
-
to
inform about
the damage
s
caused as a result of unlawful actions to the nearest competent authority in the field of safety and to submit
justifying
documents to that effect.
-
to
hand over
the original evidence (for example, po
lice
drafted Minutes
,
invoice
s issued by a doctor or
a
hospital, etc.).
-
to
keep, on
own
behalf
,
behalf
the
valuable
objects, to store them
,
respectively
,
with the capitalization of all the existing safety equipment.
-
to inform the insurer if the insured person a
lso benefits from the protection of other insurances from which the insured
person
can claim partial
or total
indemnification
.
When and how do I pay?
-
Insurance coverage is only achieved if the insurance has been completed at the same time as the
Air France
flight
reservation
,
is duly documented
on the evidence of insurance and if the premium for that insurance has been paid.
When does the coverage enter into force and when does it terminate?
-
Protection in the event of the need to cancel the tr
avel
enters into force by terminating the cont
r
act for the reserved stay and ceases when the
travel
begins
.
How can
I
terminate the contract?
-
The policy holder may withdraw from the contract in
writing
,
within 14 days of receipt of the policy. If the duration of the contract is shorter
than 6 months, there is no right to withdraw
.
-
If the insurance contract was concluded by distance selling, the right of withdrawal exists only for contracts with a
duration of more than one
month.
-
If the trip is postponed or canceled by the organizer of the trip.
AIR FRANCE CANCELLATION
INSURANCE AF1
VALID: 01.02.2017 Page:
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/
2
Insurer
AWP P&C S.A. Branch office of Austria
Pottendorfer Strasse 23-25, A-1120 Viena
Vienna Commercial Court
Commercial Register FN 100329 v
DVR-Nr. 0465798
Company Identification
: ATU 15366609
Contact-Service Center
We will be more than happy to
provide further
information regarding travel insurance:
+40-21 312 22 36
office.ro@mondial-assistance.at
24 Hours Emergency Line
Worldwide Emergency Service:
+ 40-21 312 22 37
assistance@allianz-assistance.at
According to the mentions in the insurance policy, for the type of the purchased travel insurance, you can find in the table below the included
benefits and the covered insured amounts.
In order to accept the coverage level granted by the selected insurance product and in order to avoid potential disputes, please read carefully the
detailed included services, the insured amounts and the General Terms of Insurance. Please note that the sections of the General Terms of
Insurance corresponding to the services included in your insurance product apply. By paying the insurance premium you automatically expressed
your approval and accepted the General Terms of Insurance and the services included in the selected insurance product.
Benefits
CANCELLATION PROTECTION
Reimbursement of cancellation costs due to a reason stated in the General Terms & Conditions.
Reimbursement of extra costs for additional luggage, additional seat, additional meal or upgrade, in case
these costs are mentioned in the booking confirmation of the flight ticket and are considered within the
maximum amount insured.
Excess: 25% of cancellation costs, min. 30 €, max. 150 €
up to 6 500 € per person
up to 32 000 € per incident
DELAY PROTECTION
Reimbursement of costs in case of delayed/missed flights due to a delay of the carrier (e.g. taxi) or
breakdown/accident when arriving by your own car. Cover the costs of a one-way ticket with departure
within 24 hours.
Payment of a new flight ticket,
limited to the price of the original
flight ticket. Departure within
24h after the original flight
Customer Information:
Please note
Air France Cancellation Insurance:
is valid for one trip and one person
is valid, if it has been taken out at the time of booking your flight and is documented on your booking confirmation and if
the premium has been paid.
can only be purchased in connection with an Air France online-ticket and only for the respective flight/travel
Deadline for purchasing this insurance
Immediate coverage exists, if the policy has been taken out on the day of booking the trip.
All listed benefits are offered according to the general terms and conditions that are part of this document and are also available on
www.mondial-
assistance.ro. Oral agreements are invalid. Changes to the offered premiums, tariffs and conditions need written approval by the insurer. Premiums
include insurance tax, no other fees are taken. Romanian law applies to the insurance contract. Insurance cover is valid after payment of the
premium, for the persons stated on the travel confirmation, only if upon registration they had a stable domicile in Romania, Switzerland,
Liechtenstein or another state of the European Union for at least six months and if the premium has been paid.
AIR FRANCE CANCELLATION
INSURANCE AF1
VALID: 01.02.2017 Page:
2
/
2
Insurer
AWP P&C S.A. Branch office of Austria
Pottendorfer Strasse 23-25, A-1120 Viena
Vienna Commercial Court
Commercial Register FN 100329 v
DVR-Nr. 0465798
Company Identification
: ATU 15366609
Contact-Service Center
We will be more than happy to
provide further
information regarding travel insurance:
+40-21 312 22 36
office.ro@mondial-assistance.at
24 Hours Emergency Line
Worldwide Emergency Service:
+ 40-21 312 22 37
assistance@allianz-assistance.at
Claims Handling:
1. In case of Cancellation Insurance:
Cancel your trip with your airline / service provider. File your claim within 48 hours to the Mondial Assistance claims department in written form -
preferably via E-Mail to
Required documents for the subsequent claims handling:
Policy document/proof of insurance
Booking confirmation
Cancellation notice made out by airline / service provider
Original documents giving proof to the claim (e.g. medical report,
patient record, medical treatment documents)
Fully completed the
Cancellation Claim Form
Details on other insurances (e.g. creditcards, motoring association, health insurance,...)
Bank account number and address of the account holder
As much evidence as possible to support your claim.
Please send the filled out claim form and the original documents to the following address:
AWP P&C S.A.
(Austrian Branch)
Calea Floreasca nr. 169, sector 1, Bucureti
Tel: +40-21 312 22 36
Fax:+40-21 312 22 38
e-Mail:
Mondial Assistance is the travel insurance brand of AWP P&C S.A.
