Notice of your rights for flights departing the

European Union in the event of a flight delay

or cancellation or denied boarding

This Notice contains important information about your rights established under EC Regulation 261/2004 in the event that

your flight is cancelled, delayed, or if you are denied boarding on a flight. This Notice explains your rights under EC261/2004

in respect of flights operated by United Airlines. You may be entitled to benefits under this Regulation if:

• You have a confirmed reservation and United is the operating carrier for the flightconcerned:

• The ticket for your travel was purchased at a fare available to the public, including a frequent flyerprogram.

You are not entitled to these rights if you are denied boarding on the grounds of health, safety, security or invalid

of the Description of Your Rights

section of this Notice.

In the event that your flight is

delayed by five (5) hours from

its scheduled departure time,

you are entitled to the benefits

defined under subsection B of the

Description of Your Rights section

of this Notice, in addition to those

defined under subsection A and C.

even if all reasonable measures had

beentaken.

1) You are informed of the cancellation of your flight at least two (2)

weeks before the scheduled time of departure; or

2) You are informed of the cancellation between two (2) weeks and

seven (7) days before the scheduled time of departure and you are

offered re-routing, allowing you to depart no more than two (2)

hours before the scheduled time of departure and to reach your

final destination less than four (4) hours after the scheduled time of

arrival;or

under subsection A if the cancellation of the

flight is caused by extraordinary circumstances which could not have been

avoided if all reasonable measures had been taken.

Denied boarding

Before we deny boarding to any customer, we will request volunteers to surrender their seats in exchange for the agreed

upon compensation or benefits. If you voluntarily surrender your seat, you will be entitled to receive care as described in

subsection C of this Notice. You will also be entitled to rerouting or reimbursement as detailed in the subsection B of this

Notice. In the event that there are insufficient volunteers and you are involuntarily denied boarding, you will be entitled to

the rights defined under subsections A, B and C in the Description of Your Rights section of thisNotice.

originally booked, your compensation can be reduced to €300.

2) We will pay any compensation due under this section in cash, by prepaid

card, EFT, bank check or, with your written agreement, in a travel voucher.

B. Right to reimbursement or re-routing

1) If your flight is cancelled, you are denied boarding, or your flight is delayed

by five (5) hours or more, you are entitled to choosebetween:

a) Reimbursement within seven (7) days of the full cost of the ticket at

booking was made (in case the town, city or region is served by several

airports), we will pay the cost of transferring you from that alternative

airport either to that for which the booking was made or to another

close-by destination agreed withyou.

2) We will reimburse you in cash, by prepaid card, EFT, bank check or, with

your written agreement, in a travel voucher.

C. Right to Care

If you are denied boarding, your flight is cancelled, or your flight is delayed by

three (3) or more hours beyond its scheduled time ofdeparture:

a) and the expected departure time of your new flight (if any) is the same day

departure of the originally ticketed flight.

furtherdelay.

Other rights not prejudiced

contact details (email address and/or mailing address), ticket number, flight

number, booking reference and details of the claim you are making.

To make a claim for compensation, please contact United Customer Care

online at: united.com/feedback

CSM859-ENGLISH 2021-02-18