CATALOG OF TRAINING
SPECIALTIES & CURRICULUM
Business Operations Track Family
Business Fundamentals Specialty Curriculum
Customer Service Specialty Curriculum
Project Management Support Specialty Curriculum
Financial Operations Track Family
Accounting Specialty Curriculum
Anti-Money Laundering & Fraud Compliance Specialty Curriculum
Investment Operations Specialty Curriculum
Information Technology Track Family
Cybersecurity Specialty Curriculum
Helpdesk/Desktop Support Specialty Curriculum
Sales & Customer Support Track Family
Frontline Sales Specialty Curriculum
Software Development Track Family
Data Analytics Specialty Curriculum
Quality Assurance Specialty Curriculum
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YEAR UP CATALOG OF TRAINING SPECIALTIES & CURRICULUM
Year Up Specialty Offering and Curriculum Catalog | 1
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Our Business Fundamentals curriculum equips students with an understanding of the business landscape
prior to internship. Business Fundamentals introduces students to a broad set of courses in business that
typically aligns to business degree requirements in college programs.
Training includes:
• Understanding the different types of business formation,
stages of business development, and management structures
• Identifying various company functions, organizational structures,
and hierarchies
• Building skills in customer service, project management,
personal finance, data analysis, business ethics, or introductory
accounting, dependent on market
Upon completing the internship phase, graduates are able to:
• Review and analyze business processes for improvement
• Drive forward independent project work
• Review account records to inform payment and service decisions
• Process claims, reconcile disputes, and track collections
• Provide administrative support to make office operations
run smoothly
Business
Fundamentals
Example Teams Hosting Business Fundamentals Interns:
Back Oce Financial Services
Operational and Administrative Support
Project Support
Example Roles Filled by Graduates:
Operations Support Associate
Business Oce Project Analyst
Underwriting Assistant
Client Service and Support Associate
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
BUSINESS FUNDAMENTALS TRAINING CURRICULUM INCLUDES:
Introduction to Business
• Demonstrate knowledge of basic business concepts and
terminology
• Demonstrate an understanding of the management function
• Understand the role of the marketing function within business,
including promotion, selling, merchandising, distribution and
producing goods and services
• Demonstrate an understanding of the importance of ethical
issues and social responsibility in business operations
• Demonstrate an understanding of accounting and basic
financial activities
• Demonstrate an understanding of how to use technology to
manage business information
• Examine human resource management and motivation
• Demonstrate an understanding of how businesses create value
in the marketplace and to shareholders
Project Management
• Understand and articulate the importance of Project
Management in any business project
• Understand project selection criteria and method of
project evaluation (cost benefit analysis, feasibility
study)
• Identify the ten Project Management knowledge areas
• Recognize the first six Project Management knowledge
areas with key inputs, tools and techniques, and
outputs: Integration, Scope, Time, Cost, Quality,
and Human Resources
• Understand the interplay between the triple constraint
(Scope, Time, Cost) in the Project Management Plan
• Identify the role and responsibilities of the project
manager and project team
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 4
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
In building toward an HDI Customer Service Representative or Support Center Analyst certification, our customer
service training provides students with foundational customer service skills prior to their internships.
Training includes:
• Techniques to communicate effectively through oral and written
communication and exceed customer expectations
• Best practices for call handling and assessing customer needs
• Practice identifying and defusing challenging customer behaviors
Upon completing the internship phase, graduates are able to:
• Maintain professional voice quality throughout telephone
communication
• Work collaboratively as part of a customer support team
• Utilize best practices for incident and knowledge management
• Create win/win interactions with customers and team members
• Meet customers’ needs using active-listening and problem-solving
skills
Customer Service
Example Teams Hosting Customer Service Interns:
Call Centers
Customer Service
Example Roles Filled by Graduates:
Information Security Specialist
SOC Analyst
Cyber Technician
Security Awareness Communictions Specialist
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
CUSTOMER SERVICE TRAINING CURRICULUM INCLUDES:
Fundamentals of Sales
• Gain a real-world understanding of
the experiences and skills essential
for success at each stage of the sales
process
• Understand how to qualify leads, get
through gate keepers, close the deal,
and deal with dry spells
• Understand the role of sales, type of
sales, the sales cycle, and how sales
departments function
• Acquire selling methods/techniques
(e.g. flows and scripts)
Advanced Customer Service
• Develop an awareness of the core
processes and best practices of
support centers
• Work collaboratively as part of a
customer support team
• Understand best practices for
call-handling
• Utilize best practices for incident
and knowledge management
• Create win/win interactions with
customers and team members
• Assess customer business needs
Customer Service Fundamentals
• Identify the qualities of successful
customer service representatives
• Communicate effectively through both
oral and written customer interactions
• Maintain professional voice quality
throughout telephone communication
• Satisfy customers’ needs using active-
listening and problem-solving
• Identify and diffuse challenging customer
behaviors
• Work toward exceeding customer
expectations
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 6
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Project
Management
Support
Our Project Management Support curriculum provides students with project management concepts,
techniques, tools, and terminology prior to their internships.
Training includes:
• Key tools (Gantt charts, Microsoft Project) and methodologies
(Agile, Scrum)
• Building a project proposal, including: objective, scope,
deliverables, roles and responsibilities, schedule, milestones,
and budget
• Defining, measuring, and communicating goals and outcomes
• Analyzing and visualizing data in Microsoft Excel, through
PivotTables, charts, and other graphical tools
• Meeting logistics, including scheduling via Microsoft Outlook
and preparing minutes
Upon completing the internship phase, graduates
are able to:
• Support project managers and project teams
• Communicate effectively between project teams and
key stakeholders
• Use analytical frameworks to support the successful design
and execution of a project
• Track and document project costs, progress, and processes
Example Roles Filled by Graduates:
Jr. Project Analyst
Program Assistant
Business Operations Analyst
Project Coordinator
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
Project Management
• Understand and articulate the importance of Project
Management in any business project
• Understand project selection criteria and method of
project evaluation (cost-benefit analysis, feasibility study)
• Learn and apply the tools and techniques to execute a
project
• Identify the ten Project Management knowledge areas
• Understand the interplay between the triple constraint
(Scope, Time, Cost) in the Project Management Plan
• Identify the role and responsibilities of the project
manager and project team.
• Define and measure the goals of the project relative to
intended project outcomes
• Understand how the various elements come together to
add value, from the project charter to project closure
Introduction to Business
• Demonstrate knowledge of basic business concepts and terminology
• Demonstrate an understanding of the management function
• Understand the role of the marketing function within business,
including promotion, selling, merchandising, distribution and
producing goods and services
• Demonstrate an understanding of the importance of ethical issues
and social responsibility in business operations
• Demonstrate an understanding of accounting and basic
financial activities
• Demonstrate an understanding of how to use technology to manage
business information
• Examine human resource management and motivation
• Demonstrate an understanding of how businesses create value in the
marketplace and to shareholders
PROJECT MANAGEMENT SUPPORT TRAINING CURRICULUM INCLUDES:
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 8
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Our Accounting curriculum provides participants with a strong entry-level foundation by focusing on
fundamental accounting concepts, tools, and processes.
Training includes:
• Understanding of the complete accounting cycle
• Practice interpreting and analyzing year-end financial statements
• Learning how to adjust and close financial entries and record
long-term liabilities and assets
• Practice using computer applications, such as Excel
and QuickBooks, to develop and maintain accounting records
• Understanding of how accounting data is used in managerial
decision making
Upon completing the internship phase, graduates are able to:
• Ensure invoices are accurate and have been properly documented
and approved, prior to making a payment
• Assist Accountants with monthly reporting and journal entry
adjustment activities
• Verify and reconcile bank statements or department spending records
• Connect and manage vendor invoices in expense management system
• Troubleshoot and address issues in expense management system
Accounting
Example Teams Hosting Accounting Interns:
Billing & Financial Processing
Accounting
Audit
Example Roles Filled by Graduates:
Accounts Payable Specialist
Billing Specialist
Accounting Clerk
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
ACCOUNTING TRAINING CURRICULUM INCLUDES:
Financial Management
• Explain how, where, and when financial statements
are used
• Apply the basic principles of accounting, financial
analysis, and financial forecasting, working capital,
and asset management
• Critically assess a business
• Identify the sources of short term financing
• Explain the role of ethics in financial management
Accounting Applications
• Practice using computer applications such as Excel
and Quickbooks to develop and
maintain accounting records
• Prepare accounting records and reports including
journals, ledgers, A/P, A/R and payroll
Accounting Fundamentals
• Cover the fundamental principles of financial accounting concepts
and analysis with an emphasis on business organizations
• Learn the complete accounting cycle including adjusting
and closing entries
• Understand the key components of financial statements
• Prepare, analyze and interpret year-end financial statements
• Learn how accounting data is used in managerial decision making
• Apply accounting principles to assigning costs, operational
budgeting
and planning, and performance evaluation
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 11
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Anti-Money Laundering
and Fraud Compliance
Risk Management:
Our Anti-Money Laundering and Fraud curriculum, developed in collaboration with industry partners,
provides students with foundational skills prior to their internships.
Training includes:
• Practicing investigative and research activities typical in
entry-level anti-money laundering and fraud compliance roles
• Understanding the purpose and processes of alerts, reviews,
and escalation procedures
• Following current events’ impact on financial institutions
and the regulatory environment
• Building a vocabulary of terminology pertinent to compliance
operations
• Performing basic data analyses in Excel
Upon completing the internship phase, graduates are able to:
• Prepare and complete forms for regulatory requirements, as needed
• Compose accurate and sufficient narratives
• Review, research, and report on suspicious items
and/or transactions
• Perform searches across data platforms to review customer
and account information
• Review compiled data and recommend for further investigation
Example Teams Hosting Anti-Money Laundering Interns:
Financial Investigations
Financial Crimes Compliance
KYC Due Diligence
Alert Dispositions
Fraud Investigations
Special Investigations Unit
Example Roles Filled by Graduates:
Compliance Analyst 1
KYC Compliance Analyst
Fraud Investigator
Fraud Analyst
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
AML/FRAUD COMPLIANCE TRAINING CURRICULUM INCLUDES:
Financial Management
• Explain how, where, and when financial
statements are used
• Apply the basic principles of accounting,
financial analysis, and financial forecasting,
working capital, and asset management
• Critically assess a business
• Identify the sources of short term financing
• Explain the role of ethics in financial
management
Anti-Money laundering: Risk Management and Compliance
• Describe the regulatory and financial environments
• Identify the role of AML in financial institutions and the impact of
OFAC Sanctions Programs
• Define terminology pertinent to money laundering and terror financing
• Explain the role of compliance as it relates to FinCEN, including know
your customer (KYC), suspicious activity reporting (SAR), currency
transaction report (CTR), and politically exposed person (PEP)
• Practice conducting and summarizing research with an emphasis on
concise, grammatically correct business writing
• Practice key investigative activities pertinent to the money laundering
process; including using Excel for investigative activities and research,
analyses of specific ML typologies, researching and presenting an
investment vehicle or banking product that may be used in ML, acting out
compliance and AML scenarios to demonstrate understanding of red flags
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 13
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Our Investment Operations curriculum, developed in collaboration with industry partners, provides students
with foundational training prior to their internships.
Training includes:
• Building a practical vocabulary and working knowledge of financial
products
• Developing a foundational knowledge of how capital markets work
• Applying basic principles of accounting to report, verify, and analyze
financial activity
• Performing data analyses in Excel
• Understanding the impact of current events on the financial sector
Upon completing the internship phase, graduates are able to:
• In a financial institution:
• Reconcile daily account statements; ensure all
documentation is accounted for
• Update fund pricing, meet end-of-day market close deadlines
• Monitor cash and custody activity for a specified list of funds
• In the finance department of an organization:
• Ensure invoices are accurate and have been properly documented
and approved prior to making a payment
• Complete timely entry and verification of customer information
Investment
Operations
Example Teams Hosting Investment Operations Interns:
Reporting & Data Verification
Billing & Financial Processing
Example Roles Filled by Graduates:
In a financial institution:
Fund Administrator, Client Services Specialist,
Pricing Coordinator
In the finance department of an organization:
Accounts Payable/Receivable Clerk,
Billing Specialist
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
Financial Management
• Explain how, where, and when financial statements are used
• Apply the basic principles of accounting and financial analysis
• Understand how to critically assess a business
• Explain the role of ethics in financial management
Investment Operations
• Understand the principles of a variety of financial products
and the factors that change their value
• Differentiate the roles of participants in the investment arena,
such as portfolio managers, banks, custodians, and the SEC
• Understand the role of the Federal Reserve and credit markets
• Understand the importance of business ethics in the
investment arena
INVESTMENT OPERATIONS TRAINING CURRICULUM INCLUDES:
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 15
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Our Cyber Security curriculum, developed in collaboration with industry partners, provides students with a
solid foundation in cyber security concepts, functions, and applications as well as techniques for identifying
threats and securing network communications.
Training includes:
• Personal computer hardware components and troubleshooting
• Operating system installation & configuration
• The elements that make up an organizational security policy,
and the measures needed to enforce it
• The importance of cyber security to businesses and government
organizations
• An introduction to network protocols, ports, and topologies
• Tools and protocols to secure network communications
• Fundamentals of network monitoring and incident detection
Upon completing the internship phase, graduates are able to:
• Assist with developing security policies and procedures
• Create training materials to inform users of secure practices
• Monitor network traffic using a packet analyzer such as Wireshark
• Diagnose Level 1 incidents and escalate if needed
Cyber Security
Example Teams Hosting Cyber Security Interns:
Compliance
Incident Monitoring
Security Awareness and Training
Example Roles Filled by Graduates:
Information Security Specialist
SOC Analyst
Cyber Technician
Security Awareness Communictions Specialist
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
CYBER SECURITY TRAINING CURRICULUM INCLUDES:
Cyber Security
• Describe the impact of cyber
security in the United States and
globally
• Identify threats to network
services, devices, traffic, and data
• Identify the features and
techniques needed to secure
network communications
• Describe a PKI (Public Key
Infrastructure) and explain how
a PKI scheme is managed
• Identify the elements that make
up an organizational security
policy; describe the measures
needed to enforce it
• Describe how a security
infrastructure is monitored
• Describe risk management and
identify network monitoring
tools that help support it
Computer Networking Systems
• Identify and categorize
characteristics of network cables
• Demonstrate knowledge of the use
of standards for cabling runs that are
terminated at a wiring closet patch
panel
• Completely set up a functioning
peer-to-peer LAN, troubleshoot LAN
operations, and choose appropriate
LAN topology for a given physical
and logical design
• Identify and explain common TCP
and UDP ports, protocols, and their
purpose
• Identify various types of networks
• Design a workable set of IP addresses
for a given set of networks
• Distinguish between number of bits,
format, and addressing capability of
IPv4 vs. IPv6
Computer Hardware
• Identify the major components of a personal
computer; assembly and disassembly
• Install, configure, and troubleshoot
motherboards, disk drives, expansion cards, ports,
and other peripherals in a personal computer
• Understand and apply the fundamentals of
networking, including IP addressing, subnetting,
ports, MAC addressing, and securing wireless
networks
• Set up, configure, and troubleshoot personal
wireless networks
• Diagnose and troubleshoot common hardware
and software issues using a troubleshooting
methodology and/or IT industry standard program
• Identify and apply appropriate customer service
strategies that foster customer satisfaction
• Navigate an industry standard ticketing
system (i.e. Zendesk) while learning to track
and record customer problems throughout
the ticketing process
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 18
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Helpdesk/Desktop
Support
Our Helpdesk/Desktop Support curriculum provides students with hands-on learning in technical support
skills prior to their internships.
Training includes:
• Diagnosis and troubleshooting of common hardware
problems in a personal computer
• Operating system installation and configuration
(physical and virtual)
• An introduction to the command line interface in Windows
and Linux environments
• Customer service, including active listening, best practices for
call handling, and defusing challenging behaviors
Upon completing the internship phase, graduates are able to:
• Reimage computers and set up user workstations
• Research common issues and resolve them independently
• Reset passwords and create accounts
• Resolve tier 1 tickets
• Maintain and improve internal documentation
and knowledge base
• Respond to and manage complex technical issues
and escalate when necessary
Example Teams Hosting Helpdesk/Desktop Support Interns:
Application Support
IT Operations Support
End-User Support
Example Roles Filled by Graduates:
Helpdesk Analyst
Desktop Support Technician
Technical Support Specialist
Associate Systems Administrator
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
HELPDESK/DESKTOP SUPPORT TRAINING CURRICULUM INCLUDES:
Operating Systems
• Perform file management operations
• Explain file attributes and file extensions; describe
the components of system software
• Explain the four major functions of an operating
system; compare types of operating systems to
include purpose, limitations, and compatibilities
• Identify requirements needed to install, and
upgrade various operating systems
• Install an operating system (physical and virtual)
• Perform functions using the GUI and command line
interface in a Windows and Linux environments
• Utilize utility software within the Operating System
(backup, restore, imaging, defragmentation, device
management, process management, memory
management, and user accounts)
• Utilize Windows Control Panel and Administrative
Tools; apply preventative maintenance techniques
• Navigate and complete common tasks and
functions of an industry-standard directory service
Introduction to Customer Service
• Identify the qualities of successful customer service representatives
• Communicate effectively through both oral and written customer interactions
• Maintain professional voice quality throughout telephone communication
• Satisfy customers’ needs using active-listening and problem-solving
• Identify and diffuse challenging customer behaviors; work toward exceeding
customer expectations
Computer Hardware
• Identify the major components of a personal computer; assembly and disassembly
• Install, configure, and troubleshoot motherboards, disk drives, expansion cards,
ports, and other peripherals in a personal computer
• Understand and apply the fundamentals of networking, including IP addressing,
subnetting, ports, MAC addressing, and securing wireless networks
• Set up, configure, and troubleshoot personal wireless networks
• Diagnose and troubleshoot common hardware and software issues using a
troubleshooting methodology and/or IT industry standard program
• Identify and apply appropriate customer service strategies that foster customer
satisfaction
• Navigate an industry standard ticketing system (i.e. Zendesk) while learning to
track and record customer problems throughout the ticketing process
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 20
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Our Frontline Sales curriculum, developed in collaboration with industry partners, provides students with
experiential learning in professional sales skills prior to their internships.
Training includes:
• Techniques to build customer rapport, manage sales pipeline,
and close deals
• Practice assessing customer business needs and diffusing
challenging customer requirements
• Techniques to uncover customer needs and make
an upsell
Upon completing the internship phase, graduates are able to:
• Qualify leads, get through gate keepers, close sales,
and maximize dry spells
• Upsell products or services
• Communicate effectively over the phone and in-person
with customers
• Manage and resolve challenging customer issues and escalate
when necessary
• Build customer rapport to grow long-term relationships
• Navigate and update CRM systems
• Use Outlook to schedule and manage meetings
Frontline
Sales
Example Teams Hosting Frontline Sales Interns:
Inside Sales
Customer Support
Example Roles Filled by Graduates:
Inside Sales Representative
Business Development Representative
Customer Support Associate
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
FRONTLINE SALES TRAINING CURRICULUM INCLUDES:
Fundamentals of Sales
• Gain a real-world understanding of the experiences and
skills essential for success at each stage of the sales process
• Understand how to qualify leads, get through gate keepers,
close the deal, and deal with dry spells
• Understand the role of sales, type of sales, the sales cycle,
and how sales departments function
• Acquire selling methods/techniques (e.g. flows and scripts)
Experiential Learning: Professional Sales
• Practice selling actual products to live customers
• Gain exposure and experience by shadowing
high-performing employees in a sales organization
Sales Technology
• Understand the use of sales technology
(e.g. CRM software)
• Understand how to collect and use customer
data
• Understand how to build reports, take customer
notes, and move customers through Salesforce
• Understand how to research prospects and
customers
• Understand how to navigate resources to
research and identify customer solutions
• Provide an introduction to sales digital media
and analytics
Sales Communication
• Understand own behavior and motivations
• Understand how to communicate over the phone with customers
• Understand how to ask questions to understand customer need
and motivation
• Acquire methods for managing challenging customer issues
and overcoming objections
• Learn how to build customer rapport to grow long-term relationships
• Understand how to set up and confirm meetings
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 23
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Our Data Analytics curriculum, developed in collaboration with industry partners, introduces students to
the skills and knowledge pertinent to support roles on Business Intelligence and Marketing teams across
industries, enabling them to prepare, review, and analyze data.
Training includes:
• Excel functions such as conditional formatting, H/VLOOKUP,
and pivot tables and charts
• Role of database management systems within organizations
• Fundamentals of database systems
• Queries, inserts, joins, and unions in SQL
• Data visualization and reporting
• Introduction to scripting, with a focus on JavaScript or Python
Upon completing the internship phase, graduates are able to:
• Write simple queries
• Compile, interpret, and summarize relevant data from
various sources
• Check data for errors and investigate errors
• Join data sets for reporting
• Create workflow diagrams, charts, and graphs to
represent data using tools such as Excel, PowerBI,
PowerPoint and Tableau
Data Analytics
Example Teams Hosting Data Analytics Interns:
Business Intelligence
Big Data
Sales / Marketing Operations
Example Roles Filled by Graduates:
Junior Data Analyst
Data Quality Analyst
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
DATA ANALYTICS TRAINING CURRICULUM INCLUDES:
Scripting Languages
• Build web pages that include JavaScript and advanced formatting
features
• Create JavaScript functions properly incorporating variables,
expressions, operators, and arrays into syntactically correct
statements
• Understand server-side development versus client-side
development
• Understand the application of JavaScript classes and ojects
• Create forms that can capture, validate, modify, and exchange data
• Learn to do error handling and debugging of scripts
• Describe and apply the Document Object Model
• Develop database tables as data stores for dynamic websites and
HTML forms
• Manipulate databases with SQL and PHP scripts
Database Management
• Describe the value of relational databases
• Describe the role of database management systems in
an organization
• Apply master key data elements, validation rules, and
default values
• Product effective database design using E-R diagrams
• Effectively use design tools to generate custom forms
and reports
• Create filters and queries involving multiple tables
and relations to extract or update information
• Specify referential integrity and perform queries
using SQL
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 26
CONNECT WITH US
September 2018
www.yearup.org
Arizona | Baltimore | Bay Area | Chicago | Dallas/Fort Worth | Greater Atlanta | Greater Boston | Greater Philadelphia | Jacksonville
Los Angeles | National Capital Region | New York | Puget Sound | Rhode Island | South Florida | Tampa Bay | Wilmington
WHERE CAN YEAR UP INTERNS ADD VALUE TO YOUR COMPANY?
Our Quality Assurance curriculum provides students with a theoretical and practical understanding of the role
of QA within software development and the foundations of testing.
Training includes:
• Introduction to the Software Development Lifecycle and the function
of each phase
• Error analysis and bug reporting
• Agile and waterfall methodologies (iterative and incremental Models)
• Black box techniques to perform manual testing
• Overview of white box, grey box testing and other testing methods
• Introduction to development of test plans, use cases, test scenarios
and automated testing environments
• Introduction to scripting languages, including HTML5/CSS,
JavaScript, SQL, and/or PHP
• Introduction to test automation and using a testing framework
to write test code.
Upon completing the internship phase, graduates are able to:
• Write test cases
• Perform black box and white box testing (with training)
• Document practices
• Track and report defects using tools such as JIRA/Selenium
• Write test scripts to automate application testing
Quality
Assurance
Example Teams Hosting Quality Assurance Interns:
Manual Testing
Automated Testing
Example Roles Filled by Graduates:
QA Tester
Quality Assurance Specialist
Quality Assurance Analyst
MAKE YEAR UP A PART OF YOUR RECRUITMENT STRATEGY.
QUALITY ASSURANCE TRAINING CURRICULUM INCLUDES:
Introduction to Database
Management
• Describe the value of
relational databases
• Describe the role of database
management systems in an
organization
• Apply master key data
elements, validation rules,
and default values
• Produce effective database
design using e-r diagrams
• Effectively use design tools to
generate customized forms
and reports
• Create filters and queries
involving multiple tables and
relations to extract or update
information from the database
• Specify referential integrity
and perform queries using
SQL
Software Testing and Quality Assurance
• Describe the quality assurance process and its role in software
development
• Identify and define the phases in the software development life
cycle
• Distinguish between waterfall, incremental and agile
methodologies
• Identify and implement requirements for system processing,
control and testing
• Analyze, devise, and execute tests described by a list of
test cases or a traceability matrix using project summaries,
requirements, and Functional Specification Documents (FSD)
• Verify software features and bug fixes against a functional
specification, both manually and using automated testing tools
• Write clear, approximated, and detailed bug reports
• Use a follow-up procedure or system, checking for fixes on the
bugs reported
• Work collaboratively to plan, test, and implement a functional
system design based upon customer requirements
• Utilize software (such as JIRA) to track progress of software
feature requests and bug fixes
• Define automated testing, identify its purpose, and write
automated test scripts
Scripting Languages
• Build web pages that include
JavaScript and advanced formatting
features
• Create JavaScript functions properly
incorporating variables, expressions,
operators, and arrays into
syntactically correct statements
• Understand server-side development
versus client-side development
• Create forms that can capture,
validate, modify, and exchange data
• Learn to do error handling and
debugging of scripts
• Describe and apply the Document
Object Model
• Develop database tables as data stores
for dynamic web sites and HTML
forms
• Manipulate databases with SQL and
PHP scripts
• Understand the use of JavaScript
classes and objects
All Year Up students are trained in Business Communication and Professional Skills, including
public speaking, professional etiquette, and business writing. Our standard training includes:
Public Speaking
• Identify and illustrate an
understanding of the nature and
process of oral communication
• Develop effective organizational
strategies for oral communication
• Utilize modes of gaining and retaining
audience attention for varying settings
• Learn and practice various types of
nonverbal communication
• Deliver an informative, a persuasive,
and a special occasion speech
• Identify and implement strategies for
combatting nerves and stage fright
Business Writing
• Incorporate feedback on grammar, organization, and structure into writing;
write more clearly and effectively through practice, feedback, and revision
• Generate ideas, drafts, outlines, and revisions in a timely and creative manner
• Write proposals, presentations, reports, resumes, cover letters, emails, and
reports in a professional manner.
• Proofread to identify and use the qualities associated with business
communication
• Collaborate productively with others in completing group projects
and assignments
Advanced Excel
• Apply logical, statistical, financial,
and date functions to data
• Apply H/VLOOKUP to find an
approximate or specific match
based upon conditions
• Apply data validation techniques
to reduce errors in data entry
• Export and import data to
and from various formats
• Create and modify basic pivot
charts and tables
• Record basic Excel macros to
automate sequences
Computer Applications
• Perform basic file management operations
• Manage Outlook environment, messages
and schedules
• Create, format, edit business documents
including reports, business letters and newsletters
• Create, format and edit spreadsheets; use formulas
and functions to compute and analyze data
• Create, enhance and present slideshow
presentations
Career Development & Interpersonal Relations
• Understand the principles and techniques of
effective communication and multiple learning styles
• Apply professional communication strategies to
working in a team and with a supervisor, managing
workplace conflict, professional etiquette, and
conflict management
• Refine professional portfolios through construction
of effective cover letters, resumes, networking
pitches, social media profiles, and action plans that
reflect immediate and long-term professional goals
• Identify and apply principal components of effective
interviewing, including interview preparation,
effective non-verbal behaviors, and interview
follow-up
Year Up Specialty Offering and Curriculum Catalog | 28
