AppleCare+ for Apple TV AppleCare+ for Apple Watch AppleCare+

AppleCare+ for Apple TV

AppleCare+ for Apple Watch

AppleCare+ for Headphones

AppleCare+ for HomePod

AppleCare+ for iPad

AppleCare+ for iPhone

AppleCare+ for iPod

How Consumer Rights Affect this Plan

THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND REMEDIES

PROVIDED UNDER CONSUMER PROTECTION LAWS AND REGULATIONS. THIS PLAN SHALL NOT

PREJUDICE THE RIGHTS GRANTED BY APPLICABLE CONSUMER LAW, INCLUDING THE RIGHT TO

RECEIVE REMEDIES UNDER STATUTORY WARRANTY LAW AND TO SEEK DAMAGES IN THE EVENT OF

THE NON-PERFORMANCE BY APPLE OF ANY OF ITS CONTRACTUAL OBLIGATIONS.

1. The Plan

This contract (the “Plan”) governs the services provided by Apple under the above plans and includes

the terms in this document, your Plan Confirmation (“Plan Confirmation”), and the original sales receipt

for your Plan. Your Plan Confirmation will be provided to you at the time of purchase or sent to you

automatically thereafter. If you purchased your Plan from Apple, you may obtain a copy of your Plan

Confirmation by going to mysupport.apple.com/products.

Benefits under this Plan are additional to your rights under applicable laws, the manufacturer's hardware

warranty and any complimentary technical support. The terms of the Plan apply the same whether for a

fixed term of coverage (“Fixed-Term Plan”), or for a monthly recurring term of coverage (“Monthly Plan”),

except where otherwise noted. Your Plan may be paid by you or a third party who finances your Plan (a

“Plan Payment Provider”).

The Plan covers the following equipment (collectively, the “Covered Equipment”): (i) the AirPods, Apple

TV, Apple Watch, Beats device, HomePod, iPad (including one Apple Pencil, and/or one Apple Pencil

Pro, and/or one Apple-branded iPad keyboard to be used with your covered iPad, referred to as “iPad

Input Devices”), iPhone, or iPod listed on your Plan Confirmation (“Covered Device”), (ii) the accessories

contained inside the original packaging of your Covered Device. The Covered Equipment must have

been purchased or leased as new from Apple or an Apple Authorised Reseller. Where legal ownership of

the Covered Equipment has been transferred to You, the Plan must have been transferred to You

pursuant to Section 10. Covered Equipment includes any replacement product provided to You by

Apple under Sections 3.1 or 3.2 of this Plan.

2. Plan Term and Renewal

Plan coverage begins when you purchase the Plan and continues, unless cancelled, through the date

specified in your Plan Confirmation (the “Plan Term”).

For Monthly Plans, your Plan Term is one (1) month. Your Plan will automatically renew each month

unless cancelled as set forth in the “Cancellation” Section 9 below, including in the event that Apple is

no longer able to service your Covered Equipment due to the unavailability of service parts, in which

case Apple will provide you with thirty (30) days’ prior written notice of cancellation, or as otherwise

required by law. Monthly Plans may not be available for all Covered Devices.

For Fixed-Term Plans, your Plan Term is fixed as set forth on your Plan Confirmation. Apple is not

obligated to renew your Fixed-Term Plan. If Apple does offer to renew, Apple will determine the price

and terms.

For Monthly Plans and Fixed-Term Plans paid in installments (where available), you agree to have the

credit card, debit card or other authorized payment source i.e. Apple Pay (the “Payment Source”) used

for your initial Plan purchase to be kept on file to be automatically charged in advance of the first day of

each renewal or installment period following your initial purchase so as to renew your Plan, unless

cancelled. If your Payment Source cannot be charged for any reason, and you have not otherwise made

the appropriate renewal or installment payment on time, your Plan coverage will be cancelled from the

date advised to you in a notice of cancellation. Subject to applicable law, Apple has the right, but not the

obligation, to accept any late payment and allow your Plan to continue from the date of late payment,

including to allow renewal. For Monthly Plans only, if the price of your Monthly Plan is subject to change

upon renewal, you will be notified in advance of any price increase, in accordance with Section 11 of this

Plan.

You can find the price of the Plan on the original sales receipt as provided by Apple or another seller

from whom you’ve purchased your Plan (a “Reseller”).

3. What is Covered?

3.1 Hardware Services for Defects or Consumed Battery (“Hardware Service”)

If during the Plan Term, you submit a valid claim by notifying Apple that a defect in materials and

workmanship has arisen in the Covered Equipment or, in relation to Covered Equipment which uses an

integrated rechargeable battery, where the capacity of the Covered Device’s battery to hold an electrical

charge is less than eighty percent (80%) of its original specifications, Apple will either: (i) repair the

defect at no charge, using new parts or previously used genuine Apple parts that have been tested and

pass Apple functional requirements, or (ii) exchange the Covered Equipment with a replacement product

that is new or comprised of new and/or previously used genuine Apple parts and has been tested and

passed Apple functional requirements.

All replacement products provided under this Plan will at a minimum have the same or substantially

similar features (e.g., a different model with the same features, or the same model in a different color) as

the original product. If Apple exchanges the Covered Equipment, the original product becomes Apple’s

property and the replacement product is your property, with coverage effective for the remainder of the

Plan Term. Apple may use Covered Devices or replacement parts for service that are sourced from a

country that is different from the country from which the Covered Device or original parts were sourced.

3.2 Services for Accidental Damage from Handling (“ADH Service”)

If during the Plan Term you submit a valid claim by notifying Apple that the Covered Device has failed

due to accidental damage from handling resulting from an unexpected and unintentional external event

(such as, drops and damage caused by liquid contact) (“ADH”), Apple will, subject to your payment of the

service fee described below, either (i) repair the defect using new parts or previously used genuine Apple

parts that have been tested and pass Apple functional requirements, or (ii) exchange the Covered Device

with a replacement product that is new or comprised of new and/or previously used genuine Apple parts

and has been tested and passed Apple Functional requirements.

Exclusions apply as described below.

Each time you receive services for ADH is a “Service Event”. You are eligible to receive unlimited

Service Events for your Covered Device while the Plan is active, up to the date the Plan is

cancelled or otherwise terminated. Requests for Service Events submitted and received by Apple

after the Plan has been cancelled or terminated will not be covered by the Plan.

The following service fees apply to each Service Event:

AirPods:

C$39

Apple TV:

C$19

Apple Watch (excluding Ultra, Edition and Hermès):

C$89

Apple Watch Ultra:

C$99

Apple Watch (Edition or Hermès):

C$99

Beats:

C$39

HomePod mini:

C$19

HomePod:

C$49

iPad:

iPad Input Device:

Apple Pencil:

Apple Pencil Pro:

Apple-branded iPad keyboard:

Screen-Only Damage (all iPad Air 11” (Apple silicon M2),

iPad Air 13” (Apple silicon M2), iPad Pro 11” (Apple

silicon M4), iPad Pro 13” (Apple silicon M4) models only):

C$39

Other Accidental Damage (iPad Air 11” (Apple silicon M2),

iPad Air 13” (Apple silicon M2), iPad Pro 11” (Apple

silicon M4), iPad Pro 13” (Apple silicon M4)):

Other Accidental Damage (all other models):

C$129

C$49

iPhone:

Screen-Only Damage:

Back Glass-Only Damage (not available on iPhone

models released prior to iPhone 12 and iPhone SE):

Other Accidental Damage:

C$39

C$129

iPod:

C$29

*Fees do not include applicable taxes payable by you

ADH Service for an iPad Input Device will count as a separate Service Event from ADH Service of your

iPad subject to separate service event fees, even if both your iPad and an iPad Input Device are

damaged at the same time. ADH Service for iPad Input Devices is limited to one iPad Input Device

and/or the replacement iPad Input Deice provided to you by Apple under Sections 3.1 or 3.2 of this Plan

that is used with your covered iPad.

For all iPad Screen-Only Damage claims, the iPad Screen-Only Damage Service Event fee specified

above will apply to the ADH service. The Covered Device must have no additional damage other than to

the screen, including, but not limited to, a bent or dented enclosure, that would prevent Apple from

replacing the screen on the Covered Device. Covered Devices with additional damage will be charged as

iPad Other Accidental Damage (iPad Air 11” (Apple silicon M2), iPad Air 13” (Apple silicon M2), iPad Pro

11” (Apple silicon M4), iPad Pro 13” (Apple silicon M4)) for the ADH service.

If you elect to use Express Replacement Service (“ERS”) for an iPad Screen-Only Damage claim, your

claim will be charged as iPad Other Accidental Damage (iPad Air 11” (Apple silicon M2), iPad Air 13”

(Apple silicon M2), iPad Pro 11” (Apple silicon M4), iPad Pro 13” (Apple silicon M4)).

iPad Screen-Only Damage repairs are only available on iPad models: iPad Air 11” (Apple silicon M2),

iPad Air 13” (Apple silicon M2), iPad Pro 11” (Apple silicon M4), iPad Pro 13” (Apple silicon M4).

For iPhone – Screen-Only or Back Glass-Only Damage, the Covered Device must have no additional

damage beyond either the screen or back glass damage, including, but not limited to, a bent or dented

enclosure, that would prevent Apple from replacing either the screen or back glass on the Covered

Device. Covered Devices with additional damage will be charged as iPhone Other Accidental Damage. If

you elect to use Express Replacement Service (“ERS”) for an iPhone with damage that is limited to the

screen or back glass only (see Section 6(c)), your Service Event will be charged as iPhone Other

Accidental Damage.

For an iPhone with both screen and back glass damage, but no additional damage beyond the screen

and back glass damage, including, but not limited to, a bent or dented enclosure, that would prevent

Apple from replacing the screen and back glass on the Covered Device, the iPhone Screen-Only and

Back Glass-Only service fees will apply to the ADH Service. Covered Devices with additional damage will

be charged as iPhone Other Accidental Damage. If you elect to use Express Replacement Service

(“ERS”) for an iPhone with damage that is limited to the screen and back glass (see Section 6(c)), Your

claim will be charged as iPhone Other Accidental Damage.

Back Glass-Only Damage repairs are only available for iPhone. Back Glass-Only Damage repair is not

available on iPhone SE and models released prior to iPhone 12.

Please note that if you seek service under this Plan in a country other than Canada, the service fee or

local equivalent fee may need to be paid in that country’s currency and at that country’s applicable rate

– for further details, please visit apple.com/legal/sales-support/applecare/applecareplus/ and select the

appropriate device and location in which you seek service to view the applicable terms and fees.

3.3 Technical Support

During the Plan Term, Apple will provide you with priority access to telephone and web-based technical

support for Covered Equipment (“Technical Support”). Your Technical Support starts on expiration of the

complimentary technical support provided by Apple, which starts on the date you purchase the Covered

Equipment. Technical support may include assistance with installation, launch, configuration,

troubleshooting, and recovery (excluding data recovery), including storing, retrieving, and managing files;

interpreting system error messages; and determining when hardware service is required or ADH

coverage may be applicable. Apple will provide support for the then-current version of the supported

software, and the prior Major Release. For purposes of this section, the term “Major Release” means a

significant version of software that is commercially released by Apple in a release number format such

as ”1.0” or “2.0” and which is not in beta or pre-release form.

Apple Technical Support is limited to the following: (i) the Covered Equipment, (ii) the Apple-branded

Operating System (“OS”) and Apple- or Beats-branded software applications that are pre-installed on or

designed to operate with the Covered Equipment (“Consumer Software”), and (iii) connectivity issues

between the Covered Equipment, a laptop or desktop computer, a compatible television, or other

compatible wireless device that meets the Covered Equipment’s connectivity specifications and runs an

operating system supported by the Covered Equipment. Exclusions apply as described below.

4. What is not Covered?

4.1 Hardware Services and ADH Services

Apple may restrict Hardware Service and ADH Services to the country where the Covered Equipment

was originally purchased.

Apple will not provide Hardware Services or ADH Services in the following circumstances:

(a) To protect against normal wear and tear, or to repair cosmetic damage not affecting the functionality

of the Covered Equipment;

(b) To conduct preventative maintenance;

(d) To repair damage caused by reckless, abusive, willful or intentional conduct, or any use of

the Covered Equipment in a manner not normal or intended by Apple;

(e) To install, remove or dispose of the Covered Equipment or the equipment provided to you while the

Covered Equipment is being serviced;

(f) To repair damage caused by a product that is not Covered Equipment;

(g) To repair any damage to Covered Equipment (regardless of the cause) if the Covered Equipment has

been opened, serviced, modified, or altered by anyone other than Apple or an authorized representative

of Apple;

(h) To repair pre-existing conditions of the Covered Equipment if you purchased the Plan after you

purchased the Covered Equipment;

(i) To repair any damage to Covered Equipment with a serial number that has been altered, defaced or

removed;

(j) To repair damages caused by fire, earthquake or other external causes;

(k) The loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any

electronic hardware or software, or components thereof, that are used to store, process, access,

transmit, or receive information within Covered Equipment as a result of any cause or loss other than

covered losses specifically stated in this Plan, including any unauthorized access or unauthorized use of

such system, a denial of service attack, or receipt or transmission of malicious code; or

(l) the loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any

electronic data stored within Covered Equipment, including any such loss caused by unauthorized

access or unauthorized use of such data, a denial of service attack, or receipt or transmission of

malicious code.

Installation of third-party parts may affect your coverage. As a condition of receiving Hardware or ADH

Services, all Covered Equipment must be returned to Apple in its entirety including all original parts or

Apple-authorized replacement components. The restriction does not prejudice your consumer law rights.

4.2 Technical Support

Apple will not provide Technical Support in the following circumstances:

(a) For use of the OS and Consumer Software as server-based applications;

(b) For issues that could be resolved by upgrading software to the then-current version;

(d) For your use of a computer or OS that is not related to Consumer Software or to connectivity issues

with the Covered Equipment;

(e) For software other than the Consumer Software;

(f) For any Consumer Software designated as “beta,” “pre-release,” or “preview,” or similar designation;

(g) For damage to, or loss of, any software or data that was residing or recorded on the Covered

Equipment (note: the Plan does not cover the recovery or reinstallation of software programs and user

data);

(h) The loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any

electronic hardware or software, or components thereof, that are used to store, process, access,

transmit, or receive information within Covered Equipment as a result of any cause or loss other than

covered losses specifically stated in this Plan, including any unauthorized access or unauthorized use of

such system, a denial of service attack, or receipt or transmission of malicious code; or

(i) The loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate any

electronic data stored within Covered Equipment, including any such loss caused by unauthorized

access or unauthorized use of such data, a denial of service attack, or receipt or transmission of

malicious code.

5. How to Obtain Service and Support?

You may obtain service or Technical Support by calling Apple or accessing support.apple.com/en-ca.

You must provide the Plan Agreement Number or Covered Device serial number. You must also, upon

request, present your Plan Confirmation, and the original sales receipt for your Covered Device and your

Plan.

6. Service Options

Apple will provide hardware services to you through one or more of these options:

(a) Carry-in service. Carry-in service is available for most Covered Equipment. Return the Covered

Equipment to an Apple-owned retail store location or to an Apple Authorized Service Provider (“AASP”)

that offers carry-in service. Service will be performed for you at the store, or the store may send the

Covered Equipment to an Apple repair service (“ARS”) site for service. You must promptly retrieve the

Covered Equipment.

(b) Mail-in service. Direct mail-in service is available for most Covered Equipment. If Apple determines

that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid waybills (and, if

needed, packaging material). You must ship the Covered Equipment to an ARS site in accordance with

Apple’s instructions. Once service is complete, the ARS site will return the Covered Equipment to you.

Apple will pay for shipping to and from your location if you follow all instructions.

available for many Covered Equipment. This allows you to service your own Covered Equipment. If Apple

requires return of the replaced device or part, Apple may require a credit card authorization to serve as

security for the retail price of the replacement device or part and applicable shipping costs until you

return the replaced device as instructed. If you are not able to provide credit card authorization, service

may not be available to you in which case Apple will offer an alternative arrangement for service. If you

fail to return the replaced device or part as instructed or return a replaced device or part that is ineligible

for service, Apple will charge the credit card for the authorized amount. If Apple does not require return

of the replaced device or part, Apple will ship you free of charge a replacement device or part

accompanied by any applicable instructions or requirements for disposal of the replaced device or part.

Apple is not responsible for any labor costs you incur in respect to ERS or DIY parts service.

You may elect to use ERS for iPhone Screen-Only, iPhone Back Glass Only, or iPhone Screen and Back

Glass Damage ADH Service Events, but these services are subject to the iPhone Other Accidental

Damage Service Fee set out in the table in Section 3.2 as a replacement item of Covered Equipment will

be provided to you.

You may elect to use ERS for iPad Screen-Only Damage claims, but these will be subject to the iPad

Other Accidental Damage for iPad Air 11” (Apple silicon M2), iPad Air 13” (Apple silicon M2), iPad Pro

11” (Apple silicon M4), iPad Pro 13” (Apple silicon M4) Service Event fee specified in Section 3.2 as a

replacement item of Covered Equipment will be provided to you.

ERS is not available for iPod.

Apple may change the method by which Apple provides repair or replacement service to you, and your

Covered Equipment's eligibility to receive a particular method of service.

Service will be limited to the options available in the country where you request service. Service options,

parts availability and response times may vary. If service is not available for the Covered Equipment in a

country that is not the country of purchase, you may be responsible for shipping and handling charges to

facilitate service in a country where service is available. If you seek service in a country that is not the

country of purchase, you must comply with all applicable import and export laws and regulations and be

responsible for all custom duties, V.A.T. and other associated taxes and charges. For international

service, Apple may repair or exchange products and parts with comparable products and parts that

comply with local standards.

7. Your Responsibilities

To receive service or support under the Plan, you agree to (i) provide your Plan Agreement Number and

a copy of your Plan’s original proof of purchase, (ii) provide information about the symptoms and causes

of the issues with the Covered Equipment, (iii) respond to requests for information needed to diagnose

or service the Covered Equipment, (iv) follow instructions Apple gives you, (v) update software to

currently published releases prior to seeking service, and (vi) back up software and data residing on the

Covered Equipment.

DURING HARDWARE SERVICE, APPLE WILL DELETE THE CONTENTS OF THE COVERED

EQUIPMENT AND REFORMAT THE STORAGE MEDIA. Apple will return your Covered Equipment or

provide a replacement as the Covered Equipment was originally configured, subject to applicable updates.

Apple may install OS updates as part of hardware service that will prevent the Covered Equipment from

reverting to an earlier version of the OS. Third-party applications installed on the Covered Equipment may

not be compatible or work with the Covered Equipment as a result of the OS update. You will be

responsible for reinstalling all other software programs, data, and passwords.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND

AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF

THE COVERED EQUIPMENT FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT

NOT LIMITED TO, THE COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY

PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF

BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM APPLE’S OBLIGATIONS

UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE

AND ITS EMPLOYEES’ AND AGENTS’ LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING

UNDER THE PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE

SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE THE COVERED

EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE

CONFIDENTIALITY OF DATA, OR (iii) THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED

OR ERROR-FREE.

THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ANY RIGHTS AND REMEDIES

PROVIDED UNDER CONSUMER LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY UNDER

SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS SOLE

OPTION, TO REPLACEMENT OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE.

SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL

OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY

TO YOU.

9. Cancellation

9.1 Your Cancellation Rights

Regardless of your method of purchase, you may cancel this Plan at any time for any reason.

(a) Cancellations with the return of your Covered Device:

Regardless of your Plan type, to cancel this Plan with the return of your Covered Device (with the

exception of trade-ins addressed in Section 9.3), as permitted by the original sales channel’s return

policy, go to the original sales channel of your Covered Device purchase (whether a Reseller or Apple).

You (or your Plan Payment Provider as the case may be) will receive a full Plan refund.

(b) All other cancellations:

(i) For Monthly Plans:

To cancel a Monthly Plan, you may:

(A) Turn off your next Monthly Plan renewal through your billing platform. You may also have the

option to turn off Monthly Plan renewal billing directly on your Covered Device; or

(B) Call your billing provider (whether a Reseller or Apple) to cancel your Monthly Plan.

Unless local law provides otherwise, in either case, your cancellation will be deferred until midnight on

the last day of the month for which your last monthly payment was paid. Your Monthly Plan will remain

active until the end of that month at which point it will be cancelled and no cancellation refund will be

provided. Your failure to timely and fully make any monthly payment will be deemed an expression of

your intent to cancel your Plan and no cancellation refund will be provided.

(ii) For Fixed-Term Plans:

To cancel a Fixed-Term Plan, call Apple at the number listed below, or send written notice with your Plan

Agreement Number to Agreement Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S. You

must send a copy of the Plan’s original proof of purchase with your notice.

Unless local law provides otherwise, cancellation refunds will be provided as follows:

(A) Within thirty (30) days of your Plan’s purchase or receipt of this Plan, whichever occurs later,

you will receive a full refund less the value of any benefits provided to you under the Plan.

(B) More than thirty (30) days after your receipt of this Plan, you will receive a pro-rata refund of

the original purchase price. The pro-rata refund is based on the percentage of unexpired Plan

Term from the Plan’s date of purchase, less the value of any benefits provided to you under the

Plan.

If your Fixed-Term Plan is financed through a Plan Payment Provider, contact your Plan Payment

Provider to cancel your Plan. Apple may return any refund owed to the financing entity who paid Apple

for your Plan.

9.2 Apple’s Cancellation Rights

If your Payment Source cannot be charged for any reason for amounts due, including for any Monthly

Plan renewal or other installment payment owed by you, and you have not otherwise made the

appropriate payment by the due date or any applicable renewal date, your Plan may be cancelled for

nonpayment and your Plan coverage will cease from the due date or renewal date.

Additionally, unless applicable local law provides otherwise, Apple may cancel this Plan for fraud or

material misrepresentation, or if service parts for the Covered Equipment are not available, upon thirty (30)

days’ prior written notice. If local law permits and Apple cancels this Plan for the unavailability of service

parts, you will receive a pro-rata refund for the Plan’s unexpired term.

9.3 Cancellation Upon Authorized Trade-In

For Monthly Plans, if you trade-in your Covered Equipment to Apple or an Apple Authorized Reseller as

part of an Apple authorized trade-in program, that trade-in will be deemed an expression of your intent

to cancel your Monthly Plan and it will be cancelled consistent with Section 9.1(b)(i).

9.4 Effect of Cancellation

Upon the effective date of early cancellation, Apple’s future obligations under this Plan to you are fully

extinguished.

10. Transfer of Fixed-Term Plans

For Fixed-Term Plans only, you may make a one-time permanent transfer of all of your rights under the

Plan to another party, provided that: (i) you transfer to the other party the original proof of purchase, the Plan

Confirmation, the Plan’s printed materials and this service contract; (ii) you notify Apple of the transfer as

instructed at support.apple.com/HT202712, and (iii) the other party accepts the terms of this service

contract. If you financed the purchase of your Plan through a Plan Provider or otherwise pay in installments,

the transferee must assume and comply with all payment obligations of the transferor, and any failure to

do so by a transferee shall immediately trigger the applicable cancellation provisions as described in Section

9. When notifying Apple of the transfer, you must provide the Plan Agreement Number, the serial number

of the Covered Equipment, and the name, address, telephone number and email address of the new

owner. Monthly Plans cannot be transferred.

11. Plan Changes

The Plan terms and conditions originally issued to you will remain in effect for the duration of your Plan

Term and each Monthly Plan renewal if applicable, unless Apple notifies you of revised Plan terms and

conditions. Apple may, at any time, revise any of the terms and conditions of this Plan, including the

price and applicable service fees, upon thirty (30) days’ written notice to you, or longer if required by law

(“Notice Period”). Such notice will be provided in a separate writing or email, or by other reasonable

method. If you do not agree to the revised Plan terms and conditions, you may cancel the Plan without

penalty. If you do not cancel the Plan within the Notice Period, your continued payment of monthly or

other installment charges (if applicable) or request for service under the Plan after receiving notice of a

change in your Plan terms and conditions, including with respect to a change in price or service fees, will

be deemed consent by you to be bound by such revised Plan terms and conditions. In any event, you

may cancel the Plan at any time in accordance with Section 9.

If Apple adopts any revision to this Plan that would broaden your coverage without additional cost or

any increase in service fees, the broadened coverage will immediately apply to this Plan.

12. General Terms

(a) Apple may subcontract or assign performance of its obligations to third parties but shall not be

relieved of its obligations to you in doing so.

(b) Apple is not responsible for any failures or delays in performing under the Plan that are due to events

outside of Apple’s reasonable control.

service under the Plan.

(d) This Plan is offered and valid only in provinces or territories of Canada. Persons who have

not reached the age of majority may not purchase this Plan. This Plan may not be available in

all jurisdictions and is not available where prohibited by law.

(e) In carrying out its obligations Apple may, at its discretion and solely for the purposes of monitoring

the quality of Apple’s response, record part or all of the calls between you and Apple.

(f) You agree that any information or data disclosed to Apple under this Plan is not confidential

or proprietary to you. Furthermore, you agree that Apple may collect and process data on your behalf

when it provides any service. This may include transferring your data to affiliated companies or service

providers in accordance with the Apple Customer Privacy Policy.

(g) Apple has security measures, which should protect your data against unauthorized access or

disclosure as well as unlawful destruction.

(h) You understand and agree that by purchasing the Plan, Apple will use, process, transfer, and

protect your information in accordance with Apple Customer Privacy Policy available

at apple.com/ca/legal/privacy. Without prejudice to the foregoing, you agree that Apple, its

affiliates or service providers may use and process your name, device serial number, contact

information, repair history and other personal information we, our affiliates or service providers

collect or generate in relation to your Plan, for the purposes of: (i) providing and administering the

services under the Plan and performing this contract; (ii) ensuring service quality; and (iii)

communicating with you regarding your Plan, related financial transactions, and services

and support provided under this contract. For such purposes, you agree that this may include the

transfer of your personal information between Apple, its affiliates and service providers. If you

have any questions regarding the processing of your personal data, contact Apple through the

telephone numbers provided or at apple.com/legal/privacy/contact. If you wish to have access to

the information that Apple holds concerning you or if you want to make changes, access

appleid.apple.com/ca/ to update your personal contact preferences or you may contact Apple at

apple.com/ca/privacy/contact.

(i) The terms of the Plan, including the original sales receipt of the Plan and the Plan Confirmation, shall

prevail over any conflicting, additional, or other terms of any purchase order or other document, and

constitute your and Apple’s entire understanding with respect to the Plan.

(j) Each Monthly Plan will renew automatically, unless cancelled, at its original Plan purchase price,

unless you are notified in advance of a price change in accordance with Section 11 of this Plan. Apple is

not obligated to renew any Fixed-Term Plan. If Apple does offer renewal, Apple will determine the price

and terms.

(k) There is no informal dispute settlement process available under this Plan.

(l) “Apple” is Apple Canada Inc., with offices at 120 Bremner Blvd., Suite 1600, Toronto, Ontario M5J

0A8 and is the legal and financial obligor under this Plan. “Beats” is Beats Electronics LLC (a/k/a Beats

by Dr. Dre), a subsidiary of Apple Inc. producing audio products, including certain Covered Equipment

under the Beats brand name.

(m) Except where prohibited by law, the laws of the province of Ontario govern this Plan. If these terms

are inconsistent with the laws of any jurisdiction where you purchase this Plan, then the laws of that

jurisdiction will control.

(n) Support services under this Plan may be available in English and French (Canada) only.

13. Country, Province and State Variations

One or more of the terms that appear below may apply to the Plan. The terms below may vary from one or

more of the terms that appear above this section. Product availability may vary by jurisdiction. The following

jurisdiction variations will control if inconsistent with any other provisions of this Plan:

Canada

Quebec Residents

The laws of the Province of Quebec will govern this Plan and any disputes arising under it. The Section

“Limitation of Liability” is not applicable to residents of Quebec.

Telephone Numbers

Canada – 800-263-3394

* Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-

to-date local and international contact information at support.apple.com/HT201232. Toll-free numbers are

not available in all countries.

030124 AC+ Canada v2.0 - English