Updated 2/5/15
Utility Bills & Assistance
Department of Public Works
(Water Bill Issues)
410-396-5398
Abel Wolman Municipal Building
200 Holiday Street
Baltimore, MD 21202
For incorrect water bills, request an informal
conference from the Department of Public Works.
For water leaks, call 311 to request the City to
check for a leak. Request a credit from the
Department of Public Works.
For trouble getting an informal conference or credit,
call legal resources listed on page 3.
Senior Citizens Water Discount
You need to complete an application and mail it to Bureau
of Water and Wastewater, Customer Support and Services
Division, 200 Holliday Street, Room 404, Baltimore,
Maryland 21202:
Publicworks.baltimorecity.gov/portals/publicworks/
Documents/Senior%20discount%20application%202015.pdf
The Senior Citizen’s Water Discount program
provides a 39% discount on water and sewer bills
for seniors 65 and over. Applicants must own the
home or have a lease in their name and have a
household income of $25,000 or less.
Low Income Water Assistance Program
You can apply at one of the Community Action Centers:
http://humanservices.baltimorecity.gov/
CommunityActionPartnership/HoursandLocations.aspx
Income eligible households that are not on a water
payment plan are eligible for a credit of $161.
Hardship Exemption from Stormwater and Bay
Restoration Fees
Homeowners who receive public assistance, VA
benefits, or social security disability benefits and
are income eligible may be exempt from
stormwater or bay restoration fees. Homeowners
must apply every year.
Call 211 or visit www.211md.org/.
For information about assistance paying an electric
bill.
Baltimore City Housing Department LIGHT Program
Apply through a housing counselor (listed on page 3) or a
Community Action Center (listed below).
For information about housing repairs to help
address high water bills, energy efficiency issues,
or other housing related problems.
Assistance with Public Benefits & Alternative Housing Options
410-396-2273
http://www.marylandaccesspoint.info/
For information about housing options for seniors or
people with disabilities.
211
You can also get information here:
http://humanservices.baltimorecity.gov/HomelessServices/
DocumentsandResources.aspx
For households facing homelessness.
http://humanservices.baltimorecity.gov/Community
ActionPartnership/HoursandLocations.aspx
Monday – Friday 8:30am to 4:30pm
(Information about public benefits and programs).
Southeast Community Action Center: 410-545-6510
Eastern Community Action Center: 410-545-0136
Northwest Community Action Center: 443-984-1384
Southern Community Action Center: 410-545-0900
Northern Community Action Center: 410-396-6084