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Table of contents

Sales Manual overview Page 3

About AccesRail Page 3

About this Sales Manual Page 3

Renfe Product Overview Page 4

Train Range Page 4

Booking Classes Page 4

Inventory Page 4

Ticketing Time Limit Page 4

Minimum Connection Time Page 4

Participating GDS Page 4

Booking Process Page 5

GDS Availability Display Page 5

PNR Booking Page 5

Ticketing Page 6

Rail Check-in Page 6

Settlement Refund Rules Page 6

AccesRail Check-in Site Page 6

Travel Documents Page 7

Renfe Train e-tickets Page 7

Transfer Connections to/from the Airport Page 8

Luggage Policy Page 11

Other Documents Page 11

Contact Information Page 12

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About AccesRail

AccesRail is specialized in intermodal travel and GDS distribution for Passenger Railways. Since 1998,

AccesRail has made it possible to book rail on the airline primary screen displays of all important GDSs

around the world through carrier code 9B. Today, AccesRail opens up new opportunities to over 120,000

IATA accredited travel agents around the world.

By fostering Air-Rail cooperation, AccesRail helps increase the distribution and visibility of railway

products by allowing them to interline or code share with any of the 260 airline IATA members. This

allows railway companies to grow through cooperation strategies with airlines and to share the costs

associated with system maintenance and development with the alliance of railway companies that make

up AccesRail.

In short, AccesRail is a seamless solution for partner railways who wish to interline or code share with any

of the growing list of airlines already implemented with AccesRail.

About this Sales Manual

The purpose of this Sales Manual is to help Tour operating companies and travel industry professionals

familiarize themselves with AccesRail and the booking process of intermodal Air-Rail tickets. In this

document you will find information related to rail partners offering service between train stations and

airport stations as well as contact information should you require additional help. We hope this document

helps you provide the highest quality of service to your customers.

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Renfe Product Overview

Renfe, the state-owned rail transport provider of Spain, offers air-rail interlining and standalone booking

with AccesRail 9B/450, worldwide except Spain. Renfe’s E-ticket 9B segments are typically to/from Madrid

or Barcelona and one of the following stations:

Madrid Chamartin (XTI)

Madrid Atocha (XOC)

Barcelona Sants (YJB)

 Albacete (EEM)

 Alicante (YJE)

 Almería (AMR)

 Barcelona (YJB)

 Bilbao (YJI)

 Cádiz (CDZ)

 Castellón (CPJ)

 Burgos (UGR)

 Castellón (CPJ)

 Girona (GIA)

 León (EEU)

 Ciudad Real (XJI)

 Lleida (QLQ)

 Murcia (XUT)

 Cordova (XOJ)

 Pamplona (EEP)

 Oviedo (OVI)

 Cuenca (CEJ)

 Saragossa (XZZ)

 Palencia (PCI)

 Granada (YJG)

(suspended until further notice)

 Tarragona (QGN)

 Segovia (XOU)

 Guadalajara (GDU)

 Valencia (YJV)

 Valladolid (XIV)

 Huelva (HEV)

 Vitoria (VIO)

 Jerez (YJW)

 Málaga (YJM)

 Pamplona (EEP)

 Saragossa (XZZ)

 Seville (XQA)

 Toledo (XTJ)

 Valencia (YJV)

Train Range

9B flights 4000 - 4999

Booking Classes

F: Club/Business class C: Preferente/ Butaca Super class Y: Standard class

Inventory

12 months forwards

Minimum Connection Time

3 hours

Participating GDS

Abacus – Amadeus – Apollo – Axess – Galileo – Infini

Sabre – Sirena Travel – SITA – Travel Sky – Topas – Worldspan

Distribution:

Standalone Interline

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Booking Process

Travel agents and airline ticket offices may book the rail sector to/from XTI, XOC or YJB as a standalone

sale, or as an interline in conjunction with a flight. The passenger will be booked on the actual Renfe

service with confirmed seat allocation.

AccesRail replies to the booking that includes an interlining Renfe e- ticket indicating the need to check-in

within 72 hours before departure of the rail segment at www.accesrail.com/checkin to retrieve their travel

document.

GDS Availability Display

The image below is a typical GDS availability display demonstrating the possible itineraries between

Bogota (Colombia) and Barcelona (Spain). Itineraries with a 9B rail segment appear along with flight

transfers.

PNR Booking

The image below is a PNR booked on the GDS by a travel agent or an airline ticketing officer (ATO).

RP/LON9B1100/LON9B1100 CR/RM 2OCT14/1643Z 4ELGGZ

1.SMITH/GRACE

2 AV 010 Y 22MAR 7 BOGMAD HK1 1 2135 1325+1 *1A/E*

3 9B4154 Y 23MAR 1 XOCYJB HK1 1630 1915 E*

4 AP LON + 514 733 5247 - ACCESRAIL INC. - A

5 TK OK02OCT/LON9B1100

6 SSR OTHS 1A PAX MUST VISIT WWW.ACCESRAIL.COM/CHECKIN TO CHECK IN

7 SSR OTHS 1A WITHIN 72 HOURS BEFORE TRAIN DEPARTURE

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Ticketing

The passenger must print their Renfe ticket (boarding pass) at the time of check-in on

www.accesrail.com/checkin. Check-in must be done within 72 hours of their travel date.

Passengers who do not have their printed Renfe ticket will not be able to board the train. It is important

to note that printing Renfe tickets at the train station is not an option.

Rail Check-in

During the check-in process, the passenger will enter his/her first and last name and one of the following

information:

 rail electronic ticket number (13 digit)

 PNR locator

Settlement Refund Rules

 Between AccesRail and IET Partners:

- Renfe tickets can be cancelled without penalty up to 8 days before departure.

- Cancellations within 8 days of departure and up to 1 day of departure carry a 25% penalty fee.

- Renfe tickets are 100% non-refundable less than 1 day before departure.

 GDS Refund Rules:

- Standalone sales on 9B/450 are non-refundable at all times.

- GDS Sales on IET partner’s plate please verify tariff rule.

AccesRail Check-in Site

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Travel Documents

Renfe Train e-tickets

The issued travel documents include a Renfe Train Ticket, as seen bellow, and a page containing

information on connections between airports and train stations.

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Transfer Connections to/from the Airport

Passengers can refer to pages 2, 3 and 4 of their travel documents for conditions of travel and information

on transfer connections between the airport and the city center in either Madrid or Barcelona.

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Luggage Policy

Travelers bring their own luggage on the train and must be able to handle their own luggage without

assistance, within the following:

- All ticketed passengers may carry up to three pieces of luggage, under their supervision and

responsibility, in the areas designated for this purpose.

- The sum of the dimensions of the three items may not exceed 290 cm, and the largest of the three may

not exceed the following dimensions: 85 x 55 x 35 cm (height-width-depth).

- The total weight of the three may not exceed 25 kg.