Microsoft Word - Business Systems Analyst II

Business Systems Analyst II Classification Specification Page 1

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City of Portland

Business Systems Analyst II

FLSA Status: Exempt

Class Code: 30003011

Bargaining Unit: District Council of Trade Unions (DCTU)

Effective: March 9, 2022

General Summary

Reports to a Manager, or other management-level position. Under general supervision, provides consulting services,

project management, and performs professional, technical, and analytical duties related to the operation,

maintenance, and enhancement of Citywide or Bureau-/Office-specific information systems.

Responsibilities include: analyzing and providing resolution of business process or software configuration issues;

conducting business process analysis; designing and implementing process improvements; configuring complex

system changes in various business applications; testing configurations and troubleshooting process issues;

contributing to the maintenance, operation, and development of Citywide or Bureau-/Office-specific information

systems and business processes.

Distinguishing Characteristics

Business Systems Analyst II is the second of three classifications in the Business Systems Analyst series.

Business Systems Analyst II is distinguished from Business Systems Analyst I in that the former is required to

possess broad knowledge of software systems and business processes, serves in a project leadership role, may lead

the work of a small to moderate size team, and requires less oversight and direction from supervisory or

management staff.

Business Systems Analyst II is distinguished from Business Systems Analyst III in that the latter is required to

possess advanced knowledge of software systems and business processes, frequently serves in a leadership role over

larger projects and may supervise employees.

Business Systems Analyst II is distinguished from the Applications Analyst series in that the former do not perform

applications programming functions.

Typical Duties/Examples of Work

Depending on the assignment, the incumbent may perform a combination of some or all of the following duties, and

perform related duties, as assigned.

General Duties:

1. Provide support for software configuration and functionality; perform complex business analysis and

configuration; monitor and apply regulatory and legal changes that affect business processes and software

functionality; analyze and document processes and procedures for software applications.

2. Design and develop new or enhanced systems and processes; evaluate design and technology alternatives;

evaluate vendor product packages and determine their fit with Bureau/Office requirements; recommend

hardware, network, and software requirements and write specification documents.

3. Design, test, and implement complex configuration changes to business applications to meet end user

requirements; gather and document software requirements; assist customers with business process design;

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perform independent research to identify solutions; review current configurations; determine workable

solutions; consult with stakeholders to determine impact of proposed configuration changes; design testing

scenarios; provide assistance with cost benefit analyses.

4. Respond to change requests; analyze business rules, processes, and data requirements; identify and analyze

complex, ambiguous, or conflicting work processes; research solutions and resources; translate business

requirements into configuration designs; troubleshoot and resolve post-implementation configuration

issues.

5. Provide ongoing functional support for system applications; troubleshoot and resolve reported problems;

track issues and document solutions; design reports; identify trends in end user issues; initiate training and

other solutions to improve user performance; consult with stakeholders on training materials; write and

maintain training content.

6. Consult with management-level staff, end users, other staff, and outside agencies regarding business needs,

software solutions, and best practices; write and coordinate business cases, gather requirements, and

complete gap analyses; research technical and functional solutions; evaluate processes in relationship to

business needs.

7. Serve as technical and functional lead over one or more software applications and assigned staff; plan,

prioritize, delegate, and review the work of staff; track issues, assist staff with complex process and

configuration analyses.

8. Anticipate future system needs; ensure documentation of system operations, changes, maintenance, and

rules; seek opportunities to improve efficiencies.

9. Research, evaluate, implement, and administer third-party software tools to enhance software functionality

and streamline business processes; collaborate with system vendors to identify and resolve technical issues;

recommend changes and system updates.

Supervision Received and Exercised

The work of this classification is performed under general supervision by an Enterprise Business Solutions Manager,

Manager, or other management-level position.

This classification has no supervisory responsibilities, but may lead the work of a small to moderate size team.

Required Knowledge, Skills and Abilities

1. Advanced knowledge of methods and techniques used in the installation, troubleshooting, upgrading, and

problem resolution of software and other information systems.

2. Knowledge of business functions and relevant statutes, policies, regulations, and ordinances, and the ability

to analyze, interpret, explain, and apply them.

3. Knowledge of principles, practices, and techniques of systems analysis, and information technology and

communications systems management, including application design, hardware and software applications,

and equipment.

4. Knowledge of and ability to apply principles, tools, and techniques for information technology project

planning and management.

5. Ability to design, test, implement, manage, and support complex technology solutions.

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6. Ability to develop and deliver end user training.

7. Ability to communicate effectively, both verbally and in writing; present information, proposals, and

recommendations clearly and persuasively.

8. Ability to apply analytic and problem-solving skills to develop sound, well-reasoned decisions,

conclusions, and recommendations.

9. Ability to establish and maintain effective working relationships with those contacted in the course of

work; demonstrate tact, diplomacy, and patience, and gain cooperation through discussion and

collaboration.

10. Ability to analyze customer business, communication, and information technology needs; identify

alternative technological approaches; develop integrated, efficient, and cost-effective implementation plans.

Required Minimum Qualifications

Any combination of education and experience that is equivalent to the following minimum qualifications is

acceptable.

Education/Training: Bachelor’s degree from an accredited college or university with major course work

in business administration, information technology, computer science, or related field;

AND

Experience: Four (4) years of progressively responsible experience with business systems analysis,

including information system development, system configuration, business process analysis, and project

management.

Special Requirements and/or Qualifications:

Specific experience or qualifications may be required for certain positions.

Preferred Qualifications:

Experience working for a public agency.

Project Management Institute Professional in Business Analysis (PMI PBA)

International Institute of Business Analysis - Certification of Competency in Business Analysis (CCBA)

HISTORY

Adopted 12/13/2018

Revision Dates:

3/9/2022 – Updated to union representation