Recommended Practice: Promptly notify a consumer when a bank receives a garnishment
order and places a freeze on the consumer's account.
We agree that it is important for a consumer to receive notice of
a
freeze on his account as soon
as possible, so that the consumer is aware of the action taken and the effect on the available
balance in the account. Early notice of
a
freeze will help consumers avoid overdrafts on the
account and any related fees.
Chase sends a notice to its accountholder upon placing a freeze on an account due to a
garnishment or other collection order, unless prohibited by
law.
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In addition, since a freeze
reduces the available balance of the account, the effect of
a
freeze will show up immediately
when a Chase customer checks his available balance by calling telephone banking, accessing
online banking, using a Chase ATM or inquiring in a branch. By giving the consumer more
information about the status of his account, the consumer will have a better opportunity to avoid
transactions that will overdraw the account and cause the customer to incur overdraft, NSF or
other types of fees.
A consumer will generally receive notice of
a
garnishment order directly from the judgment
creditor at the same time that the financial institution receives the garnishment order. The
garnishment laws of many states require
a
judgment creditor to send a written notice to the
judgment debtor that a garnishment order has been issued against the debtor's assets at a
particular bank. Some state laws require that these notices include information about exempt
funds.
This notice from
a
judgment creditor provides the consumer with even earlier notice that
his or her bank account is at risk of being frozen.
Recommended Practice: Provide the consumer with information about what types of
federal benefit funds are exempt, including SSA and VA benefits, in order to aid the
consumer in asserting federal protections.
We agree that a financial institution can help its accountholders by providing some general
information about exempt federal benefit payments, but we believe that a financial institution is
not in a position to give its accountholders legal advice about these complex issues.
Accordingly, any information about exempt federal benefits should be general in nature and
should recommend that the accountholder seek further legal advice from an attorney.
When Chase places a garnishment hold on a customer's account, we send a letter notifying the
customer of the hold, unless such a notice is prohibited by law. The notice includes the
following general description of exempt funds:
You may be able to get your money
back.
Federal and
state
laws protect certain property
or money (such as social
security,
supplemental social security (SSI) and veterans'
benefits) from being used to pay most judgments or orders. Depending on the state
where you live, exempt funds may also include funds derived from public assistance
i Some seizure warrants and forfeiture notices issued on behalf of federal or state authorities are filed under seal
and the financial institution is prohibited from notifying the accountholder of the seizure.
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