6
differences between low cost and other brands in the car rental industry.
According to Europcar, the products offered by low cost, value and premium
brands are homogeneous. In addition, they are distributed through the same
channels, very often over the internet, and brokers present the products to
customers in the same way.
Finally, Europcar has submitted a "Price
comparison analysis" according to which the differences between the low cost,
value and premium categories are very limited.
(26) On this topic, the market investigation is inconclusive. A number of car rental
operators and brokers having expressed a view consider that low cost car rental
services are not interchangeable with value or premium car rental services
provided at the same location.
One respondent submitted that "a client booking
with a premium brand would expect a higher level of service, faster pick up
process, better quality of vehicle and transparency in pricing", while "a client
booking with a low cost company should expect longer pick up process, hidden
extras and in certain cases a lower quality of vehicle".
(27) However, a comparable number of market participants highlight that the validity
of this distinction depends on the customers. One competitor noted that, since
"customers base their purchase decision mainly on price the distinction between
low cost, value for money or premium is irrelevant, therefore all companies are
interchangeable." Another competitor indicated that in the country where it
operates, "the difference between low cost services and high-level services is
reduced more and more and the customer looks for the lowest price as first
choice."
(28) Overall, the Commission has not found solid-enough evidence to distinguish a
low cost market for car rental services. Therefore, for the purpose of this
Decision, the Commission considers that low cost, value and premium car rental
services form part of one and the same market. The differences between low cost,
value and premium services will nevertheless be taken into account in the
competitive assessment, in particular when looking at closeness of competition.
3.1.5. Distinction between on-airport and off-airport car rental services
(29) Considering the focus of Goldcar's activities on services to airport passengers, the
Commission has assessed whether the services provided by car rental companies
located within the airport and operating under a concession agreement ("on-
airport" services) and the services provided by car rental companies operating in
the surrounding of the airport without a concession agreement ("off-airport"
services) are substitutable.
Form CO, Annex 16 ï€ Europcar's reply to QP1 of 14 July 2017.
Form CO, Annex 19 ï€ Price comparison analysis report prepared by Charles River Associates of 5
September 2017.
Replies to Questionnaire 1 to market participants, question 6.
Replies to Questionnaire 1 to market participants, question 6.1.
Off-airport operators may provide car rental services from a rental station located at a walking distance
from the airport terminal, or through a courtesy bus (free shuttle bus transportation), or through "meet
& greet" services if an assistant receives the customers at the airport to deliver/collect the car.