DATA SHEET
Netskope Cloud Ticket Orchestrator
Create and manage alert-based
service tickets
KEY BENEFITS AND CAPABILITIES
• Ticket creation simpliied. Use alerts
from Netskope to trigger the ticket
creation in systems like ServiceNow,
according to your policies and into
your predeined worklows.
• Minimize the noise. Curate the type
and volume of ticket notiications you
want to see, through Mute and
De-duplication features.
• Connect with your choice of services.
CTO integrates with popular systems
like ServiceNow and Jira Service Desk,
or your notiication management system
like PagerDuty.
• Automate response. Improve
process lows by turning threat and
data protection alerts into tickets
with curated event details to aid
investigations and response.
“Netskope has
reduced my
security TCO
by 30% while
increasing my ability to
protect our assets.
1
”
CISO, Multinational Healthcare
organization
Netskope Cloud Ticket Orchestrator (CTO) lets you
programmatically and automatically open tickets on IT
service management (ITSM) and collaboration systems
like ServiceNow, Slack, or Jira, from your Netskope
cloud platform.
WHY IS NETSKOPE THE BEST CHOICE?
Netskope CTO is a module included with Netskope Cloud
Exchange, our preferred platform for integrating with
third-party solutions. CTO enables your organization to
programmatically and automatically open tickets on ITSM and
collaboration systems, streamlining how the tickets are made
and eectively mapping them to worklows in those systems.
SIMPLIFIED, DYNAMIC AUTOMATIC TICKET
CREATION AND MANAGEMENT
• Streamline how service tickets are generated. Set the business rules for
intelligent service ticket creation, based on alerts issued by Netskope.
• Connect with your choice of services. CTO integrates with popular
systems like PagerDuty, Slack, Twilio, Jira, and email, to name a few.
• Map to worklows. Automatically create tickets that map to speciic
worklows in your preferred ITSM or collaboration system.
• Minimize the noise. Curate the type and volume of ticket notiications
you want to see, through Mute and De-duplication features.
• Keep it manageable. Sort and ilter tickets created and even drill
into each ticket.
•
1
ESG Economic Validation Report: Analyzing the
Economic Beneits of the Netskope Security Cloud
Platform, May 2021, by Nathan McAfee & Jack Poller
Cloud Exchange
Platform with
modular framework
Customer-deployed
(docker)
Vendor speciic
plug-ins per module
(customers can
build their own)
Cloud Ticket Orchestrator
to create alert-based
tickets in 3rd party ITSM/
SecOps, notiications
in collaboration tools
CTO
Cloud Threat Exchange
for near-real time sharing
of customer threats/DLP
matches
API
User Built
Plug-in
CTE
30
%
Netskope, the SASE leader, safely and quickly connects users directly to the internet, any application, and their
infrastructure from any device, on or o the network. With CASB, SWG, and ZTNA built natively in a single platform,
Netskope is fast everywhere, data-centric, and cloud-smart, all while enabling good digital citizenship and providing
a lower total-cost-of-ownership. To learn more, visit netskope.com
©2021 Netskope, Inc. All rights reserved. Netskope is a registered trademark and Netskope Active, Netskope Cloud XD, Netskope Discovery, Cloud
Conidence Index, and SkopeSights are trademarks of Netskope, Inc. All other trademarks are trademarks of their respective owners. 07/21 DS4691
FEATURE NETSKOPE CTO CAPABILITY
Alerts Ingest alerts from one or more Netskope tenants.
View Tickets
See list of all tickets or notiications created by CTO in connected systems, including
metadata about ticket and a URL link to the ticket in the other system.
Mute Use business rules to cease creating additional tickets for subsequent matching alerts.
Business Rules Surface alerts of interest, either manually or by using ilters provided in the alerts table.
De-duplication Use business rules to combine duplicate alerts into a single ticket on the target platform.
Ticket Queues
Link business rules to ITSM and SecOps investigation queues so that the system can
instantiate tickets at dierent places on a single platform without creating multiple
conigurations in CTO.
Connect to ITSM Worklows Connect to ITSM worklows.
Plug-ins
• Netskope—Consumes alerts and can ilter alerts of interest.
• Service Now—Supports both ITSM and Security Operations modules in Snow.
• Jira—Generate tickets into your projects.
• Notiier—Send alerts to Slack, email, PagerDuty and more.
ServiceNow Helper App Mute or acknowledge alerts for tickets that have been resolved from within ServiceNow.
Support for Third-party Systems
Integrate with notiication-management systems, such as ServiceNow ITSM, Jira Service
Desk, Slack, PagerDuty and Twilio.
THE NETSKOPE DIFFERENCE
Fast everywhere, data-centric,
and cloud-smart.
Netskope, the SASE leader, safely and quickly
connects users directly to the internet, any
application, and their infrastructure from any
device, on or o the network. With CASB, SWG,
and ZTNA built natively in a single platform,
Netskope is fast everywhere, data-centric, and
cloud-smart, all while enabling good digital
citizenship and providing a lower
total-cost-of-ownership.
Adaptive Access Control
Data Protection
Single console
for securing SaaS, IaaS,
Web and 
Private Access
Compliance
Third-Party Risk Threat Protection
Rich Context and Insight (Cloud XD™)
Advanced Analytics
Deep Threat Research and Data Science (Threat Labs)
Global Private Cloud Network (NewEdge™)
API/JSON Decoding
Security Microservices
Unmanaged
devices
Enterprise Remote users
Direct to net
CLOUD SECURITY
POSTURE
MANAGEMENT
(CSPM)
CLOUD ACCESS
SECURITY
BROKER
(CASB)
NEXT GEN
SECURE WEB
GATEWAY
NG SWG
ZERO TRUST
NETWORK
ACCESS 
(ZTNA)
CTO
Third-party
Integrations