Planning and Evaluation Form
Performance Cycle September 1
st
– August 31
st
Core Competencies
The Core Competency areas are defined and have associated expectations and specific desired work behaviors.
Additional goals or objectives that are competency specific can be added to an employee’s performance plan.
Job Knowledge: Possesses knowledge of established policies and procedures. Possesses sufficient
skills and knowledge to perform all parts of the job effectively and efficiently. Provides technical
assistance to others and is consulted by others on technical matters. Pursues professional
development. Displays innovation.
☐ Level 1 ☐ Level 2 ☐ Level 3 ☐ Level 4 ☐ Level 5
Accountability: Accepts responsibility for actions. Meets changing conditions and situations in work
responsibilities. Accepts constructive criticism and suggestions and makes appropriate changes.
Handles conflict in a constructive manner. Seeks solutions acceptable to all. Willingness to accept
supervision. Can consistently be relied on to perform in a professional manner. Seldom needs to be
reminded. Is fully ready to work at beginning of work schedule and continues until workday is done.
Does not abuse leave practices
☐ Level 1 ☐ Level 2 ☐ Level 3 ☐ Level 4 ☐ Level 5
Interpersonal Skills: Maintains smooth working relations, support and respect of others.
Demonstrates tact and diplomacy in negotiations or confrontations with others. Contributes to
employee morale and motivation. Is accessible to others and responsive to their questions, needs and
concerns. Supports and appreciates the diversity of co-workers, students, customers, and visitors.
Shares information, credit and opportunities. Displays an appropriate balance between personal
effort and team effort and ability to establish rapport with internal and external customers.
☐ Level 1 ☐ Level 2 ☐ Level 3 ☐ Level 4 ☐ Level 5
Communication/Verbal and Written: Uses appropriate language and terminology. Communicates in
a manner that is understood, courteous and effective. Demonstrates effective listening skills. Seeks
and considers ideas from others on issues. Keeps supervisor, co-workers and internal units informed.
Is considerate of the communication styles of others. Prepares written communications/documents
that are complete, clear and understandable.
☐ Level 1 ☐ Level 2 ☐ Level 3 ☐ Level 4 ☐ Level 5
Customer Service: Provides prompt and friendly service to internal and external customers. Helps
identify customer needs through courteous questioning and a sincere desire to be helpful. Follows up
with customers, as appropriate, to insure satisfaction. Considers/recommends alternatives to
☐ Level 1 ☐ Level 2 ☐ Level 3 ☐ Level 4 ☐ Level 5