Effective 10/01/2019
NEAR NEW PLAN
CALIFORNIA
VEHICLE
SERVICE
CONTRACT
1905CANV 1M -001 Page 1 of 17
TABLE OF CONTENTS
INTRODUCTION Page
A. IMPORTANT INFORMATION 2
B. REPAIR AUTHORIZATION 2
C. TERM OF COVERAGE 3
D. EXPIRATION OF COVERAGE FOR ALL PLANS 3
E. CONSENT TO CONTACT YOU 3
I. KEY TERMS (Definitions) 4
II. COVERAGE
A. PARTS 6
B. RENTAL BENEFITS 7
C. EMERGENCY TRIP INTERRUPTION REIMBURSEMENT 8
III. YOUR OBLIGATIONS
A. MAINTENANCE 8
B. IN THE EVENT OF A BREAKDOWN 8
IV. WHAT IS NOT COVERED
A. NON-COVERED PARTS 9
B. EVENTS AND CIRCUMSTANCES 11
C. COMMERCIAL USE 13
V. CANCELLATION
A. REFUND ON OR BEFORE 60 DAYS 14
B. REFUND AFTER 60 DAYS 14
C. CANCELLATION INSTRUCTIONS 14
VI. ARBITRATION 15
VII. NOTICE 15
VIII. TRANSFER OF CONTRACT
A. TRANSFER PROCEDURES 16
B. TRANSFER CONDITIONS 16
C. TRANSFER OF CONTRACT FORM 17
1905CANV 1M -001 Page 2 of 17
INTRODUCTION
THIS VEHICLE SERVICE CONTRACT IS NOT A MECHANICAL
BREAKDOWN INSURANCE CONTRACT, AN AUTOMOBILE LIABILITY OR
PHYSICAL DAMAGE INSURANCE CONTRACT, NOR AN EXPRESS,
IMPLIED, GENERAL OR EXTENSION OF A WARRANTY. IT IS NOT A
CONDITION OF SALE OF THE VEHICLE.
A. IMPORTANT INFORMATION:
This CONTRACT provides for the repair or replacement of many mechanical
and electrical non-maintenance parts that may experience a MECHANICAL
BREAKDOWN under normal, non-commercial use, as the result of a defect
in materials or workmanship. The coverage provided under this CONTRACT
may duplicate some warranty coverage. Please see section “IV. WHAT IS
NOT COVERED”, page “9” for more details.
A MECHANICAL and ELECTRICAL BREAKDOWN means the inability of a
properly maintained part covered under this CONTRACT to perform the
function for which it was designed, due solely to a defect in materials or
workmanship. MECHANICAL and ELECTRICAL BREAKDOWN does not
mean the gradual reduction in operating performance due to wear and tear.
During the FACTORY WARRANTY period, this CONTRACT provides rental
car benefits for repairs covered under the FACTORY WARRANTY.
MECHANICAL and ELECTRICAL BREAKDOWN coverage under this
CONTRACT begins when the FACTORY WARRANTY has expired by either
time or mileage, whichever occurs first.
This CONTRACT booklet defines the coverage for YOUR VEHICLE. No
other coverage is expressed, implied, nor can anyone change the terms of
coverage stated herein. Coverage under this CONTRACT is not subject to
any error, omission, or misrepresentation whether written or verbal, on the
part of any seller, vendor or individual. Please see section “II. COVERAGE”,
page “6” for more details.
B. REPAIR AUTHORIZATION:
Repairs claimed for coverage under this CONTRACT must be pre-approved
by the ADMINISTRATOR before the work can be performed. Any
expense(s) incurred without first receiving PRIOR AUTHORIZATION when
PRIOR AUTHORIZATION is required will not be covered. Please see
section “III. YOUR OBLIGATIONS”, subsection “B. IN THE EVENT OF A
BREAKDOWN”, page “8”, for more details.
1905CANV 1M -001 Page 3 of 17
C. TERM OF COVERAGE:
New Vehicle and Certified Additional Coverage Plans: The coverage
provided under the Honda Care New and Certified Additional Coverage
plans begin on the date YOU purchased YOUR CONTRACT and expires
when the number of months for the plan term, calculated from the IN-
SERVICE DATE is reached or if the stated maximum plan term mileage is
reached. The IN-SERVICE DATE is defined as the date the VEHICLE was
first placed in service or sold to the original retail purchaser or the date that
the VEHICLE was first placed in service as a demonstrator. Please see
section “I. KEY TERMS”, page “4” for assistance with definitions.
Near New Plans: The coverage provided under the Honda Care Near New
plans begin on the date YOU purchased YOUR CONTRACT and expires
when the number of months for the plan term, calculated from the purchase
date is reached or if the stated maximum plan term mileage is reached.
Please see section “I. KEY TERMS”, page “4” for assistance with
definitions.
Pre-Owned Plans: The coverage provided under the Honda Care Pre-
Owned plans begin on the date YOU purchased YOUR CONTRACT and
expires when the number of months for the plan term, calculated from the
purchase date is reached or if the added plan term mileage is reached.
Please see section “I. KEY TERMS”, page “4” for assistance with
definitions.
D. EXPIRATION OF COVERAGE FOR ALL PLANS:
The coverage for YOUR VEHICLE expires on the CONTRACT
EXPIRATION DATE or when the VEHICLE’s odometer reaches the
CONTRACT EXPIRATION MILEAGE, whichever occurs first. Both the
EXPIRATION DATE and EXPIRATION MILEAGE are identified on
CONTRACT IDENTIFICATION PAGE which is located on the inside front
cover of this CONTRACT. Please see section “I. KEY TERMS”, page “4” for
assistance with definitions.
E. CONSENT TO CONTACT YOU:
YOU expressly consent to OUR using prerecorded/artificial voice messages,
text messages and/or automatic dialing equipment while servicing YOUR
account, as allowed by law. YOU agree that call to or from US may be
monitored and or recorded, as allowed by law.
1905CANV 1M -001 Page 4 of 17
I. KEY TERMS
ADMINISTRATOR: means American Honda Finance Corporation.
AMERICAN HONDA: means American Honda Motor Co., Inc.
BRANDED or SALVAGE TITLE: means any vehicle that has been deemed
a total loss as the result of, but not limited to the following reasons: collision,
fire, flood, that has been junked, salvaged, rebuilt, or reconstructed, if the
odometer has been rolled back or tampered with, or has been subject to a
manufacturer’s buyback under any state lemon law.
COMMERCIAL USE and COMMERCIAL PURPOSE(S): means any use of
YOUR VEHICLE for trade or business to generate income, whether full or
part time, including but not limited to: deliveries, service calls, hauling,
plowing, rental, carrying passengers for hire, law enforcement, fire,
ambulance or emergency services.
COMMERCIAL USE OPTION: applies if YOU have chosen to purchase
commercial coverage and its use is not excluded, within section “IV.”,
subsection “C.”.
CONTRACT: means this Vehicle Service Contract.
DEALER: means an authorized Honda dealership.
EFFECTIVE DATE and MILEAGE: means the date and mileage that YOUR
CONTRACT coverage begins. The following defines when YOUR coverage
begins by plan type:
New, Near New and Certified Additional Coverage: Coverage beings
from the date YOU purchased YOUR CONTRACT.
Pre-Owned: Coverage begins from the date YOU purchased YOUR
CONTRACT and at the miles on the odometer on that date.
EXPIRATION DATE and MILEAGE: means the date and/or mileage when
YOUR CONTRACT is no longer active. The following defines when YOUR
coverage ends by plan type:
New and Certified Additional Coverage: YOUR CONTRACT expires
when the number of months for the plan term, calculated from the IN-
SERVICE DATE is reached or if the stated maximum plan term mileage
is reached, whichever occurs first.
Near New: YOUR CONTRACT expires when the number of months for
the plan term, calculated from the purchase date is reached or if the
maximum plan term mileage is reached, whichever occurs first.
1905CANV 1M -001 Page 5 of 17
Pre-Owned: YOUR CONTRACT expires when the number of months
for the plan term, calculated from the purchase date is reached, or if the
added plan term mileage is reached, whichever occurs first.
FACTORY WARRANTY: means the American Honda New Car Limited
Warranty furnished to YOU at the time YOU purchased YOUR VEHICLE.
FACTORY WARRANTY REPAIR SERVICE: means a repair by YOUR
DEALER of YOUR VEHICLE under the FACTORY WARRANTY.
IDENTIFICATION PAGE: means the page on the inside front cover of this
CONTRACT.
IN-SERVICE DATE: means the date YOUR VEHICLE’s American Honda
New Car Limited Warranty was activated and first put into service or sold to
the original retail purchaser, or the date the VEHICLE was first placed in
service as a demonstrator, not the date YOU purchased YOUR VEHICLE.
MECHANICAL and ELECTRICAL BREAKDOWN: means the inability of a
properly maintained part, covered under this CONTRACT to perform the
function for which it was designed, due solely to a defect in materials or
workmanship. MECHANICAL or ELECTRICAL BREAKDOWN does not
mean the gradual reduction in operating performance due to wear and tear.
PRIOR AUTHORIZATION: means the approval of the covered repair, and
the approval number issued by the ADMINISTRATOR. In the event of a
MECHANICAL or ELECTRICAL BREAKDOWN when emergency repairs
must be performed by a facility other than YOUR HONDA DEALER, YOU
must notify the ADMINISTRATOR and obtain PRIOR AUTHORIZATION
before any repairs are performed on YOUR VEHICLE. Any expense(s)
incurred without first receiving PRIOR AUTHORIZATION when PRIOR
AUTHORIZATION is required will not be covered.
REPAIR COST: means the part and labor expense (and taxes, if applicable)
necessary to repair or replace a covered part due to a MECHANICAL or
ELECTRICAL BREAKDOWN, and to repair or replace any component
damaged as a direct result of a MECHANICAL or ELECTRICAL
BREAKDOWN of a covered part. REPAIR COST is determined by YOUR
DEALER’s regular retail parts prices up to Manufacturer’s Suggested Retail
Price (MSRP) and labor times as listed in the current Honda Warranty Flat
Rate Manual.
UNITED STATES: means the 50 UNITED STATES and the District of
Columbia, and does not include Puerto Rico, Guam or other territories and
possessions of the United States of America.
VEHICLE and YOUR VEHICLE: means the VEHICLE identified on the
IDENTIFICATION PAGE of this CONTRACT.
WE, US and OUR: means the service contract provider, American Honda
1905CANV 1M -001 Page 6 of 17
Protection Products Corporation, a wholly owned subsidiary of AMERICAN
HONDA, P.O. Box 2225, Torrance, California 90509-2225, (800) 999-5901
(California License #0G22789) and its affiliates, parents, and subsidiaries. In
Florida, WE, US, and OUR mean American Honda Service Contract
Corporation (Florida License #60083) and its affiliates, parents, and
subsidiaries.
YOU and YOUR: means the CONTRACT holder named on the
IDENTIFICATION PAGE, as the person(s) entitled to coverage and benefits
under this CONTRACT.
YOUR DEALER: means the HONDA DEALER where this CONTRACT was
purchased.
II. COVERAGE
WE will arrange for the repair or replacement of covered parts, and any
component damaged by a covered part, as provided below, or pay the REPAIR
COST for repair or replacement due to a MECHANICAL or ELECTRICAL
BREAKDOWN during the CONTRACT period. The CONTRACT period begins on
the EFFECTIVE DATE and MILEAGE and ends on the EXPIRATION DATE and
MILEAGE (shown on the IDENTIFICATION PAGE), whichever occurs first.
All duties stated herein of the ADMINISTRATOR are the ultimate
responsibility of the Obligor.
The ADMINISTRATOR will make the final decision whether to repair or
replace any existing part or assembly. All parts replaced under this
CONTRACT become the property of AMERICAN HONDA.
OUR agreement is subject to the satisfaction of all terms and conditions of
this CONTRACT. The aggregate limit of liability for this CONTRACT shall
not exceed the following: no single claim can exceed the current retail value
of YOUR VEHICLE immediately prior to breakdown (as determined by
nationally recognized used vehicle price guides), and the total of all claims
cannot exceed the amount YOU paid for YOUR VEHICLE (exclusive of tax,
license, other fees, or add on accessories).
A. PARTS:
All Honda Genuine Mechanical and Electrical parts are covered by this
CONTRACT, subject to the terms and conditions herein and EXCEPT AS
EXCLUDED BY SECTION “IV.”. Repairs and replacements will be made with
new or remanufactured Honda Genuine or AMERICAN HONDA authorized
parts of like kind and quality.
1905CANV 1M -001 Page 7 of 17
B. RENTAL BENEFITS:
If YOU require alternate transportation due to a covered MECHANICAL or
ELECTRICAL BREAKDOWN or FACTORY WARRANTY REPAIR SERVICE,
this CONTRACT provides reimbursement for the expense of a rental vehicle up
to $35 per day to a maximum of six (6) days and $210 per repair visit.
This CONTRACT also provides for the reimbursement for rental expenses in
the event YOUR VEHICLE is inoperable or unsafe to drive, and YOUR
VEHICLE is at the dealership awaiting the delivery of parts for a covered
MECHANICAL or ELECTRICAL BREAKDOWN or FACTORY WARRANTY
REPAIR SERVICE.
This CONTRACT does not provide rental benefits for repairs/services
performed under, but not limited to, product recalls, vehicle inspection,
service bulletins, product updates, dealer or repair facility guarantees, other
service contracts, or any type of insurance coverage or accident related
repairs.
Rental reimbursement for repair and parts waiting time cannot exceed the
maximum number of days allowable under this CONTRACT. The substitute
vehicle must be rented from a licensed rental agency, a HONDA DEALER or
an authorized repair facility. Reimbursement is based on the Honda
Warranty Flat Rate Time required to repair YOUR VEHICLE according to the
following table:
Repair Time
Required
Number of Days
Allowed
Maximum
Reimbursement
0.1 – 8.0 Hours
2
$70
8.1 – 16.0 Hours
3
$105
16.1 – 24.0 Hours
4
$140
24.1 – 32.0 Hours
5
$175
Over 32 Hours
6
$210
Rental Vehicle Reimbursement is valid only for expenses actually incurred
from the date of the MECHANICAL or ELECTRICAL BREAKDOWN or
FACTORY WARRANTY REPAIR SERVICE until the date repairs are
completed, and is subject to the benefit allowances as specified above.
COVERAGE EXCLUDES ANY EXPENSE FOR ITEMS SUCH AS
MILEAGE, GASOLINE, MAINTENANCE, INSURANCE, OR COLLISION
DAMAGE WAIVER CHARGES, OR OIL CHANGES.
AMERICAN HONDA IS NOT RESPONSIBLE FOR DELAYS ARISING
FROM SITUATIONS BEYOND OUR CONTROL SUCH AS DEALER
SCHEDULING OR YOUR INABILITY TO OBTAIN A RENTAL VEHICLE
1905CANV 1M -001 Page 8 of 17
DUE TO RENTAL AGENCY REQUIREMENTS OR OTHER
RESTRICTIONS.
C. EMERGENCY TRIP INTERRUPTION REIMBURSEMENT:
Emergency Trip Interruption Reimbursement – If a MECHANICAL
BREAKDOWN disables YOUR VEHICLE more than 100 miles from YOUR
residence, WE will reimburse YOU for receipted expenses YOU incur for food
and accommodations for the first three consecutive days while YOUR VEHICLE
is being repaired. Reimbursement is limited to $100 per day, with a
maximum benefit not to exceed $300.
THIS BENEFIT REQUIRES PRIOR AUTHORIZATION by calling 1-800-594-
7400 before incurring trip interruption expenses. The telephone number is
available 24 hours a day, 365 days a year.
III. YOUR OBLIGATIONS
A. MAINTENANCE:
YOU must perform maintenance services, at the proper intervals, according
to the requirements of YOUR VEHICLE Owner’s Manual or as otherwise
specified by AMERICAN HONDA. YOU must retain all maintenance records
(the original receipts or invoices confirming all maintenance has been
performed during the period YOU have owned or leased YOUR VEHICLE)
as they may be requested from YOU in order to validate eligibility for
coverage. Failure to perform any maintenance service(s) may result in the
denial of coverage if the MECHANICAL or ELECTRICAL BREAKDOWN,
could have been caused by YOUR failure to properly maintain YOUR
VEHICLE.
B. IN THE EVENT OF A BREAKDOWN:
Take YOUR VEHICLE to YOUR DEALER (meaning the HONDA DEALER
where this CONTRACT was purchased). Give YOUR CONTRACT
information to YOUR DEALER. They will contact the ADMINISTRATOR
for approval on YOUR behalf.
If it is not practical to take YOUR VEHICLE to YOUR DEALER, take
YOUR VEHICLE to the nearest HONDA DEALER in the UNITED STATES
or Canada. Give YOUR CONTRACT information to the DEALER. They
will contact the ADMINISTRATOR for approval on YOUR behalf.
In the event of an emergency, and both of the foregoing are not
possible, have YOUR VEHICLE taken to the nearest licensed repair
facility. YOU must obtain PRIOR AUTHORIZATION from the
ADMINISTRATOR by calling TOLL FREE 1-800-999-5901 BEFORE
INCURRING ANY REPAIR COSTS. Any expense(s) incurred without
1905CANV 1M -001 Page 9 of 17
first receiving PRIOR AUTHORIZATION when PRIOR AUTHORIZATION
is required will not be covered.
YOU must give authorization to the HONDA DEALER or repair facility
for diagnosis/tear-down as necessary in order to diagnose a problem.
If the MECHANICAL or ELECTRICAL BREAKDOWN is covered by this
CONTRACT, WE will pay the reasonable cost of diagnosis/tear-down as
a part of the covered MECHANICAL or ELECTRICAL BREAKDOWN.
This CONTRACT does not cover the cost of diagnosis/tear-down if the
MECHANICAL or ELECTRICAL BREAKDOWN is the result of a non-
covered part or condition.
WE reserve the right to inspect YOUR VEHICLE to gather necessary
information regarding any claim presented for coverage under this
CONTRACT.
YOU must pay any applicable deductible to the HONDA DEALER or
authorized repair facility. The deductible is the amount of the REPAIR
COST YOU must pay per visit, for the repair of one or more
MECHANICAL or ELECTRICAL BREAKDOWNS covered by this
CONTRACT. YOUR deductible is specified on the IDENTIFICATION
PAGE of this CONTRACT.
IV. WHAT IS NOT COVERED
A. NON-COVERED PARTS, MAINTENANCE ITEMS, AND SERVICES:
YOUR VEHICLE is comprised of thousands of parts, many of which are
mechanical in nature, and, therefore, eligible for coverage. The following is a
listing of non-mechanical and non-electrical parts and common maintenance
items, which are specifically excluded from coverage. Any part(s) not excluded
below are eligible for coverage in the event they experience a covered
MECHANICAL or ELECTRICAL BREAKDOWN as defined under section “I, KEY
TERMS”.
1. Any parts or accessories other than genuine Honda or AMERICAN
HONDA authorized parts.
2. Any communication, navigational or audio/video entertainment
systems that become unusable or unable to function as intended due
to changes in content, technology or wireless service. Damage from
improper repair or update to covered components.
3. Frame, body mount bushings, sub frame(s), sub frame mounting
bushings, primary body structure/welded assemblies, body sub seals,
weather strip, or any seal preventing water intrusion, core support,
header panel, grille, hood, fenders, inner fenders, doors, rear hatch,
trunk lid, tailgate, spoilers, fascia, air dams, composite panels,
bumpers, bumper covers, soft or hard convertible tops, all window
1905CANV 1M -001 Page 10 of 17
glass, sun roof/moon roof glass, all mirror glass (except for electronic
failure of the auto-dimming mirror), all rear or side view mirror
housings/frames (except for heated mirror glass failure), and brackets,
outside ornamentation, emblems, garnish, moldings, roof ditch
moldings, bright metal, chrome trim, stainless trim, paint (except for
covered hinges painted to match the original vehicle color), headlamp
housings, taillight housings, side marker lamp housings, lenses, and
bezels, non-LED lighting assemblies, cosmetic failure on vehicle body
or structural damage.
4. Steering wheel, dash panel, dash pad, glove box door, floor or
overhead consoles (except dome light failure), door and other interior
panels, armrests, seat upholstery, seat padding, headliner, cargo
covers/sun shades (except for failure of the retractor mechanism), sun
visors (except for the sun visor support and vanity mirror), carpet, floor
mats, any sound deadener, underlayment, insulation or water shields,
in-vehicle vacuum system filters, canister bags, hoses, and
attachments/accessories, door handles, window handles, buttons,
knobs, boots, cup holders, gas, brake, and clutch pedal pads.
5. Exhaust system head pipes, mufflers, resonators, tailpipes, hangers,
heat shields, gaskets (except for exhaust manifold to cylinder head
gasket), and related fastening hardware.
6. All fuel, lubricants, coolants or other fluids, or air conditioning
refrigerant unless required as part of a covered MECHANICAL or
ELECTRICAL BREAKDOWN.
7. Fuses, wiper blades, fuel hoses, radiator hoses, heater hoses, vacuum
hoses (except for those hoses with crimped fittings), spark plugs,
spark plug wires, PCV valve, belts, timing belt when replaced as
routine maintenance, all filters, including but not limited to oil filters,
air filters, cabin filters, fuel filters, batteries (except for nickel/metal
hydride, lithium ion, and polymer lithium ion batteries used in hybrid
vehicles), battery cables, clutch disc, pressure plate, throw out
bearing, pilot bushing/bearing, disc brake pads, disc brake rotors,
brake drums, brake and parking brake shoes.
8. All fastening/securing hardware for non-covered parts/ components –
e.g., straps, nuts, bolts, studs, screws, clips, clamps, pins etc. stripped
or cross threaded fasteners, and any stripped or cross threaded drain
plugs.
9. Airbags deployed for any reason, seat belts except for the seat belt
latch sensor (if YOU believe there is a defect in any of these parts,
please contact YOUR HONDA DEALER immediately).
10. Tires, wheels, valve stems, except for electronically failed TPMS
sensors, wheel covers, trim rings, center caps, wheel studs, lug nuts,
1905CANV 1M -001 Page 11 of 17
wheel locks.
11. Alignments of any kind, wheel balancing, valve adjustments or any
other adjustments, calibrations, tightening, updates, or reprogramming
of any kind, unless required as part of a covered MECHANICAL or
ELECTRICAL BREAKDOWN.
B. EVENTS AND CIRCUMSTANCES:
The following is a listing of events and circumstances that are beyond OUR
control and, therefore, are not eligible for coverage under this CONTRACT.
1. Any expense(s) incurred without first receiving PRIOR
AUTHORIZATION when PRIOR AUTHORIZATION is required will not be
covered.
2. Covered parts damaged as the result of the failure of a non-covered
part are not eligible for coverage.
3. Continued use of YOUR VEHICLE after a MECHANICAL or
ELECTRICAL BREAKDOWN has occurred, when such use leads to
consequential damage that could have been prevented by YOU.
4. Failure to stop driving or protect YOUR VEHICLE from further damage
after the oil pressure warning light/gauge or temperature warning
light/gauge indicates a problem. YOU are responsible for making sure
that the oil warning light/gauge and temperature warning light/gauge
are functioning before driving YOUR VEHICLE. In the event a warning
light/gauge indicates a problem, safely pull YOUR VEHICLE to the side
of the road and contact Roadside Assistance to have YOUR VEHICLE
taken to the nearest HONDA DEALER.
5. Any repairs(s) where the VEHICLE’s odometer has been inoperative or
altered, so that it is impossible to determine the VEHICLE’s actual and
true mileage.
6. Any MECHANICAL or ELECTRICAL BREAKDOWN resulting from
engine over rev, overheating, hydro lock, contaminated fluids or
lubricants, improper or inadequate maintenance, lack of lubrication,
run low fluid or oil condition, varnish, sludge, carbon buildup or
deposits, improper programming, improper adjustments,
consequential damage resulting from negligence, error, omission,
improper installation/repairs, or servicing on the part of any servicing
dealer, repair facility, an individual, or YOU.
7. Improper towing, overloading, snow plowing, wheel spin, misuse,
abuse, or using the VEHICLE in any manner not recommended by
AMERICAN HONDA.
8. Racing, competitive driving activities, drifting, modification, alteration,
tampering, disconnection, or the installation of aftermarket
1905CANV 1M -001 Page 12 of 17
performance parts including but not limited to: cold air intakes; strut
tower braces; headers; exhaust systems; adjustable fuel rails; nitrous
oxide (NOS); and/or performance/racing clutches.
9. Any other aftermarket part or accessory that caused or contributed to a
MECHANICAL or ELECTRICAL BREAKDOWN or any structural
modification that may have contributed to or caused damage to
covered components.
10. All required or recommended maintenance services/procedures that
apply to YOUR VEHICLE. Failure to maintain proper fluid levels or
perform maintenance services at the proper intervals, according to the
requirements of YOUR VEHICLE’s Owner’s Manual or as otherwise
specified by AMERICAN HONDA.
11. Failure to provide verifiable maintenance receipts/records, showing the
date and VEHICLE mileage at the time of service. Receipts/records
pertaining to covered parts requiring routine maintenance, and which
sustain a MECHANICAL or ELECTRICAL BREAKDOWN, may be
requested in order to determine eligibility for coverage.
12. Damage resulting from low fluid levels, or the use of any fuels, fluids or
lubricants other than those specified by AMERICAN HONDA.
13. Any MECHANICAL or ELECTRICAL BREAKDOWN or accidental
damage resulting from environmental or external causes such as:
collision; fire (regardless of the cause); theft; vandalism; war; riot;
explosion; volcanic eruptions; earthquakes; storms; floods; lightning;
windstorm; firestorm; hail; sand; ice; freezing; hurricanes; tornados;
tsunamis; seiche waves or other acts of nature; rust; corrosion; water
intrusion; water leaks; acid rain; fallout; salt; tree sap; exposure to the
elements; or any other cause beyond the reasonable control of the
parties.
14. Damage caused by vermin (e.g. mice, rats, squirrels) or any other
animal, reptiles (e.g. lizards, snakes), insects, arachnids, arthropods,
and fowl.
15. Rattles, odors, water leaks, air leaks, wind noise, vibration,
deterioration, discoloration, distortion, deformation and/or fading.
16. Any service that is recommended pursuant to recall announcements
by AMERICAN HONDA that applies to YOUR VEHICLE. MECHANICAL
or ELECTRICAL BREAKDOWN of an otherwise covered part if YOU fail
to have the VEHICLE repaired pursuant to a notice of recall, and such
repair would have prevented the MECHANICAL or ELECTRICAL
BREAKDOWN.
17. Any consequential, incidental, or financial damages, including but not
limited to: loss of use of the VEHICLE; loss of time; inconvenience;
1905CANV 1M -001 Page 13 of 17
lost revenue; failure to realize expected savings; or any other
economic loss of any kind.
18. Cleaning, polishing, normal wear or deterioration of any part. Any item
that concerns YOUR VEHICLE’s general appearance, or repairs to
correct cosmetic flaws of any kind.
19. Any repair, replacement or reimbursement covered by any warranty,
limited warranty, dealer or repair facility guarantee, other service
contract, or any insurance coverage.
20. Any condition or MECHANICAL or ELECTRICAL
BREAKDOWN that existed prior to the purchase of
this CONTRACT.
21. Any VEHICLE that has ever been declared a total loss
or sold for salvage by a financial institution or
insurer, or that has been issued a “SALVAGE” or
“BRANDED TITLE” under any state’s law.
22. If the VEHICLE’s FACTORY WARRANTY has been voided.
23. Any repairs performed outside the UNITED STATES or Canada.
24. Repairs prohibited by law or governmental authority.
C. COMMERCIAL USE:
1. Any repair(s) if YOUR VEHICLE has been used, as determined by the
ADMINISTRATOR, for COMMERCIAL PURPOSE(S) whether or not
YOUR VEHICLE is licensed for COMMERCIAL PURPOSE(S) or
registered to a business or corporation is prohibited, UNLESS YOU
have purchased the COMMERCIAL USE OPTION (surcharge may
apply).
This exclusion does not apply if YOU have purchased the
COMMERCIAL USE OPTION, and the intended use is not
specifically prohibited below:
o Vehicles used for the following purposes are not eligible for
coverage under any Honda Care Contract: Snow plowing;
rental vehicles; school bus; taxi service; limousine service;
shuttle service; towing; law enforcement or security services
of any kind; fire prevention/fighting; park ranger; rescue
services; emergency services; and ambulance service.
2. Installation of any non-standard equipment to specifically facilitate
COMMERCIAL USE.
1905CANV 1M -001 Page 14 of 17
This exclusion does not apply to vehicles registered to a licensed,
accredited or otherwise state approved driver’s training school,
and is limited to the installation of instructor required dual
steering, braking or accelerator controls. Please note: any non-
standard equipment installed to facilitate use as a driver’s training
vehicle is not covered under this CONTRACT. Any damage that
may result from the installation of such parts is not eligible for
coverage under this CONTRACT, or any Honda Care Vehicle
Service Contract.
V. CANCELLATION OF CONTRACT
A. On or before sixty (60) days following the commencement of the
CONTRACT period:
YOU may cancel this CONTRACT and receive a full purchase price
refund, if no services have been rendered to or on behalf of YOU.
If services have already been rendered to or on behalf of YOU, the
refund will be the lesser amount calculated as:
A time pro-ration based upon the time expired; or
A mileage pro-ration based upon the number of miles driven.
B. After sixty (60) days following the commencement of the CONTRACT
period, YOU may cancel this CONTRACT. Whether or not services have
been rendered to or on behalf of YOU, the refund will be the lesser amount
calculated as:
A time pro-ration based upon the time expired; or
A mileage pro-ration based upon the number of miles driven.
ALL CANCELLATION REFUNDS AFTER SIXTY (60) DAYS ARE
SUBJECT TO A PROCESSING FEE OF 10% OF THE PRICE YOU PAID
FOR THIS CONTRACT OR $25, WHICHEVER IS LESS.
C. To cancel this contract, return this CONTRACT to YOUR DEALER, and
complete a Cancellation Request Form. If you are unable to return to YOUR
DEALER, you may contact the ADMINISTRATOR to cancel.
The ADMINISTRATOR will issue a refund, if any, to YOU. However, if
YOU financed this CONTRACT, the refund may be payable to the
lender or finance company (if any) that financed the purchase of this
CONTRACT unless YOU provide the ADMINISTRATOR with written
verification from the lender or finance company that the amount
financed has been repaid in full.
If YOU financed the purchase of this CONTRACT, YOU may be
required to send a written cancellation notice to the lender under a retail
installment contract or loan (the “Finance Agreement”). This may not be
the same contract, lease or purchase plan signed by YOU to purchase
1905CANV 1M -001 Page 15 of 17
or lease YOUR VEHICLE. Payment according to the Finance
Agreement constitutes payment to YOU, and YOU agree that YOU have
no claim against the ADMINISTRATOR, US, or the HONDA DEALER
based upon such payment.
Please refer to the cancellation section of the Finance Agreement for
instructions. In the event of repossession or total loss, the lender may
cancel this CONTRACT. The provisions of section “V.” apply to all
cancellation requests. No other rights or benefits under this CONTRACT
transfer to the lender.
A REFUND SHALL TERMINATE THIS CONTRACT. IF CANCELED,
COVERAGE CANNOT BE REINSTATED.
VI. ARBITRATION
Any controversy or claim arising out of or relating to this CONTRACT, or a
breach hereof, shall be settled by arbitration according to the California
Arbitration Act. YOU and WE shall each pay a pro rata share of the expenses
and fees of the neutral arbitrator, together with other expenses of the arbitration
incurred or approved by neutral arbitrator, not including counsel fees or witness
fee or other expenses incurred by YOU or US for our individual benefit. In the
event YOU are indigent, all fees and costs charged to or assessed, exclusive of
arbitrator fees, shall be waived. YOU will not be required to pay any fees and
costs, including, but not limited to, the fees and costs of the arbitrator, provider
organization, attorney, or witness incurred by US in the event YOU do not prevail
in the arbitration. Judgment upon the Arbitrator’s award may be entered in any
court having jurisdiction thereof. The arbitrators shall not have the power to
commit errors of law or legal reasoning, and the award may be vacated or
corrected on appeal to a court of competent jurisdiction for any such error. YOU
must notify the ADMINISTRATOR in writing of YOUR intent to seek
arbitration at the following address:
American Honda Finance Corporation
P.O. Box 2225
Torrance, CA 90509-2225
Attn: Honda Care Contract Services
VII. NOTICE
The contents of this CONTRACT should be interpreted and understood within the
meaning of a “Service Contract” as referred to in Public Law #93-637.
BY ENTERING INTO THIS CONTRACT, YOU DO NOT WAIVE ANY
WARRANTIES THAT MAY BE IMPLIED BY LAW. Further, YOU are advised that
there are state and federal laws that protect YOUR interests as a consumer. If a
problem cannot be resolved with the ADMINISTRATOR, YOU may have other
rights and remedies available to YOU.
1905CANV 1M -001 Page 16 of 17
If YOU have any questions regarding this CONTRACT, please contact
Honda Care Contract Services at 1-800-999-5901.
Unless expressly stated otherwise herein, the obligations of the provider under
this CONTRACT are backed by the full faith and credit of the provider:
American Honda Protection Products Corporation
P.O. Box 2225
Torrance, CA 90509-2225
Attn: Honda Care Contract Services
If any promise made in this CONTRACT has been denied or has not been
honored within 60 days after YOUR request, YOU may contact the California
Department of Insurance at 1-800-927-4357 or access the department's Internet
Web site (www.insurance.ca.gov).
VIII. TRANSFER OF CONTRACT
The original retail CONTRACT purchaser may transfer this CONTRACT to a
purchaser of the VEHICLE (private party to private party) for the remainder
of the original CONTRACT period.
A. TRANSFER PROCEDURES:
Return to YOUR DEALER, complete the Transfer of Contract form
provided by YOUR DEALER, and present the following items:
a. This CONTRACT;
b. A $50.00 transfer fee payable to YOUR DEALER; and
c. Documentation evidencing private party sale change of ownership
and odometer reading (the actual miles traveled, measured by an
operative, unaltered odometer) on the date of transfer.
B. TRANSFER CONDITIONS:
a. THIS CONTRACT CAN ONLY BE TRANSFERRED TO A PRIVATE
OWNER, WITHIN 20 DAYS OF CHANGE OF VEHICLE OWNERSHIP.
ADDITIONALLY, ALL REMAINING UNDERLYING WARRANTIES
MUST BE TRANSFERRED TO THE NEW OWNER.
b. THIS CONTRACT CANNOT BE TRANSFERRED TO ANOTHER
VEHICLE, TO A VEHICLE DEALER OR TO THE CUSTOMER OF A
VEHICLE DEALER, OR TO A LENDER.
c. A transferee may not transfer this CONTRACT to a subsequent
purchaser of the VEHICLE. Upon transfer of the VEHICLE by a
transferee to a subsequent purchaser, this coverage is no longer
in force.
1905CANV 1M -001 Page 17 of 17
TRANSFER OF CONTRACT
To initiate this CONTRACT transfer, YOU must transfer, in writing, this
CONTRACT within 15 days following the sale by YOU of the covered
VEHICLE.
A $50.00 transfer fee must be included with YOUR written notice and
made payable to YOUR DEALER.
YOUR DEALER will notify the ADMINISTRATOR. On or about 30 days
after receipt of the written transfer notice and $50.00 transfer fee, a new
CONTRACT, will be issued to the new owner of the VEHICLE.
Current Owner Information
Name (Please Print) ___________________________________________
Address ____________________________________________________
City _________________ State _____________ Zip Code ____________
Phone Number ( ) _____________________________________________
New Owner Information
Dealer Information
This CONTRACT only covers the VEHICLE listed on the IDENTIFICATION
PAGE and can only be transferred by the original retail CONTRACT
purchaser. For more information, please see section “VIII. TRANSFER OF
CONTRACT”.
___________________________________________