©2019 American Honda Finance Corporation. Honda Financial Services is a DBA of American Honda Finance Corporation. Honda
Financial Services, Honda Care, Honda and the H-mark symbol are trademarks of Honda Motor Co., Ltd. All rights reserved.
HVSCMAT10/19
Provided by: American Honda Protection Products Corporation. Provided in Florida by: American Honda Service Contract Corporation,
P.O. Box 2225, Torrance, CA 90509-2225. License #60083. THIS IS AN ADVERTISEMENT FOR A MOTOR VEHICLE SERVICE CONTRACT.
EXCEPT IN FLORIDA, THE SENDER OF THIS ADVERTISEMENT IS AMERICAN HONDA PROTECTION PRODUCTS CORPORATION.
Honda Care Roadside Assistance Customer Perspective
“ARE YOU
SAFE?”
3
CALL
ANYTIME
2
SERVICE ARRIVES
QUICKLY
6
Confirmation call to
customer 7–10 minutes after
service is secured.
INFORMATION
OBTAINED
4
• Location
• Customer Information
• Vehicle Information
• Type of Service Required
• Locate Nearest
Authorized Honda Dealer
and Vendor Facility
(17,000 Nationwide)
EXPERT SERVICE
ARRANGED
5
CCAS National Networks
• Towing
• Lockout Service
• Roadside Assistance
1
FOLLOW-UP
CALL
7
• Direct call to customer
• Customer satisfaction
surveys conducted
EMERGENCY
DISABLEMENT
1
In the U.S. or Canada. 800-594-7400
“Hello, Honda Care Roadside
Assistance. How may I help
you?”
END GOAL:
SATISFIED CUSTOMER
8
Concierge Services
1
• Emergency Cash Advance: Concierge can arrange for the delivery of up to
$1,000 to any of 10,000 Western Union offices nationwide (subject to the
customer’s personal credit-card-line authorization).
• Insurance Claim Assistance: Concierge can contact an insurance claims adjuster
to aid in expediting claims.
• Emergency Airline Tickets: If a customer’s Honda vehicle is disabled, Concierge
can assist in determining available flights and ticketing and can arrange for the
delivery of airline tickets.
• Auto-glass-replacement referral
• Shipment of personal replacement items
Trip-Interruption Benefit
1
• Provides coverage for meals and lodging up to $100 a day for up to 3 days
• Must be more than 100 miles from home
• Must be a covered repair or factory warranty repair service
• Must be due to mechanical breakdown
Commercial Coverage is Available for New Honda Care Plans
Payment Plan Available
Transferable Coverage
Roadside assistance and travel protection benefits overview
for Honda vehicles.
Honda Care
Vehicle Service
Contracts
This document is intended to provide an overview of coverage and benefits. Actual coverage, limitations, and exclusions may vary. Ask
your Honda dealer or see the actual terms and conditions. For complete details, see your service contract and motor club membership
benefits guidelines. Please visit our website at: hondafinancialservices.com/vsc-contracts
1
Benefit provided by motor club. When you buy Honda Care, motor club enrollment is provided at no additional charge.
2
Excludes natural gas vehicles.
3
Honda Care Family Plan benefits cover up to 5 Honda or Acura passenger vehicles or Honda motorcycles registered to the same
household address.
Rental-Car Reimbursement
Honda Care® may reimburse you up to $35 a day for up to 6 days, should
your Honda require any covered repairs. For details, see the Rental Vehicle
Reimbursement section of your Vehicle Service Contract (VSC).
Roadside Assistance
1
• 24-Hour Roadside Assistance
• Towing Services
1
• Lockout Assistance
• Battery Jump-Start
• Tire Change
• Fuel Delivery
2
Honda Care Family Plan
3
(for New, Sentinel Services, and Sentinel Plus Plans
only): Roadside assistance family plan benefits cover up to 5 Honda or Acura
passenger vehicles or Honda motorcycles registered to the same household
address.
Honda Care VSCs can cover repairs for many components* of your vehicle after
the original factory warranty has expired. From the drivetrain to the stereo system,
Honda Care can potentially save you thousands of dollars in repairs.
Keeping Your
Vehicle Covered
Service You Can Depend On
All repairs are performed by factory-trained Honda technicians using Honda Genuine parts.
1
ABS/ VSA
®
Modulator:
$770
*
Air-Conditioning System:
$3,000 - $4,000
*
Auto Transmission:
$4,000 - $5,000
*
Backup Camera:
$230
*
Bluetooth
®
HandsFreeLink
®
:
$1,413
*
Engine:
$8,000 – $10,000
*
Navigation Display:
$773
*
Navigation System:
$1,713
*
Power Steering Rack:
$1,901
*
the original factory warranty has expired. From the drivetrain to the stereo system,
Genuine parts.
1
2019 Honda CR-V EX
Honda Care Extensive
Component Coverage*
Accessories
Honda Genuine Electronic/Audio Accessories • Factory-Installed
Navigational and Security Systems • Communication Devices and
Accessories
Adaptive Technologies
Lane Departure Warning • Lane Keeping Assist System • Forward
Collision Warning • Adaptive Cruise Control • Road Departure
Mitigation System • Forward Collision Warning • Collision Mitigation
Braking System
Air Conditioning/Heating
Compressor • Expansion Valve • Orifice Tube • High-Pressure Hoses •
Compressor • Clutch & Pulley • Field Coil • Condenser • Condenser
Fan • Evaporator Core • Receiver Drier • Accumulator • Metal
Refrigerant Lines • O-Ring Seals • Idler Pulley Bearing • Temperature
Control Unit • Heater Control Cables • A/C Blower Motor • Blower
Motor Resistor • Heater Core
Automatic Transmission
Transmission Control Module • Lockup Control Solenoid • Shift
Control Solenoid • Shift Interlock System • Shift Cable • Throttle
Pressure Control Cables • Vacuum Modulator • Transmission Case
and all internally lubricated parts • Torque Converter • Flexplate •
Transmission Mount(s) • Oil Pan • Seals/Gaskets for above-stated
parts
Brakes
ABS Electronic Control Unit • ABS Pump • ABS Switch • ABS Wheel
Sensors • Master Cylinder • Vacuum Assist Booster • Check Valve •
Disc Brake Calipers • Wheel Cylinders • Compensating Valve •
Hydraulic Brake Hard Lines and Fittings • Parking Brake Lever
Assembly • Parking Brake Linkage and Cables • Self Adjusters •
Springs • ABS Modulator • Brake Accumulator • Dust Shields •
Backing Plates
Cooling System
Radiator • Thermostat and Housing • Coolant Temperature Switch •
Radiator Cooling Fan Motor • Cooling Fan Blade • Cooling Fan
Shroud • Cooling Fan Switch • Cooling Fan Relay • Cooling Fan Timer
• Cooling Fan Clutch • Coolant Recovery Tank • Seals/Gaskets for
above-stated parts
Drive Axle System (front and rear)
Drive Lines • Constant Velocity Joints and Boots • Hub Bearings •
Axle Bearings • Axle-Shafts • Seals/Gaskets for above-stated parts
Electrical
Starter • Alternator • Voltage Regulator • Nickel-Metal Hydride Battery
for Hybrid Vehicles • Front or Rear Windshield Wiper Motor • Front or
Rear Windshield Wiper Washer Unit • Power Window Motor and
Regulator • Starter Solenoid • Mileage Computer • Wiring Harnesses
• Manually Operated Switches • Electrically Operated Switches • Oil
Pressure Switch • Distributor • Igniter • Ignition Coil • Electronic
Combination Entry System • Computerized Timing Control Unit and
Sensors • Sunroof Motor • Power Seat Motor(s) • Antenna Motor and
Mast • Power Door Lock Actuators • Rear Window Defogger •
Factory-Installed Anti-Theft System • Horns • Digital or Analog
Instrument Cluster • Electrical Motors and Control Units
Engine
Cylinder Block • Crankshaft • Main Caps • Main Bearings • Pistons
and Pins • Piston Rings • Connecting Rods and Caps • Rod Bearings •
Cam Shaft(s) • Cam Bearings • Timing/Balance Shaft Belts (failures
only) • Timing Gears • Timing Belt (failures only) Tensioners and
Bearings • Timing Belt Cover • Water Pump and Pulley • Oil Pump •
Oil Pan • Cylinder Head(s) • Valve Cover(s) • Rocker Arms and
Adjusting Screws • Rocker Shafts • Rocker Bushings • Intake and
Exhaust Valves • Valve Springs • Valve Retainers • Valve Guides and
Seals • Pushrods • Lifters • Followers • Engine Mounts • Intake
Manifold • Exhaust Manifolds • Serpentine Belt Tensioner • Seals/
Gaskets for above-stated parts
Fuel Delivery
Throttle Body • Throttle Cable • Fuel Delivery Pump • Relay • Fuel
Injectors • Fuel Distributor • Fuel-Injection Pump • Anti-Detonation
Sensors • Computerized Mixture Control Unit and Sensors • Fuel Tank
and Sending Unit • Metal Fuel Delivery Lines • Seals/Gaskets for the
above-stated parts
Manual Transmission
Shift Linkage/Cables • Transmission Case and all internally lubricated
parts • Flywheel • Clutch Master and Slave Cylinders • Transmission
Mount(s) • Seals/Gaskets for above-stated parts
Manual Components
Window Regulators • Window Run Channels • Seat Tracks • Door
Latch Assembly • Lock Cylinders
Rear Differential
Differential Housing and all internally lubricated parts • Axle Bearings
• Seals/Gaskets for above-stated parts
SRS System
SRS Control Unit • SRS Cable Reel • Airbags • Airbag Sensors
Steering
Steering Column • Steering Gear Box • Rack & Pinion Housing and all
internally lubricated parts • Power Steering Pump & Pulley • Inner and
Outer Tie Rod Ends • Tie Rod Adjusting Sleeves • Seals/Gaskets for
above-stated parts
Suspension System (front and rear)
Upper and Lower Control Arms • Control Arm Shafts and Bushings •
Upper and Lower Ball Joints • Stabilizer Bar, Links and Bushings • Coil
Springs • Spindles • MacPherson Strut Cartridge, Strut Bearing,
Spring, Spring Seat and Spring Mount • Shock Absorbers
Enhanced Coverage
2
Catalytic Converters • Headlamps, Tail Lamps, Turn Signal, all Light
Bulbs, LEDs, LCDs (except for breakage) • Cargo/Sunshade Cover
Retractor Mechanisms
Exclusions
Exclusions include, but are not limited to, body parts, tires,
maintenance items, glass, trim, carpeting and ornamentation. Claims
cannot exceed the cash value of the vehicle.
This document is intended to provide an overview of coverage and benefits. Actual coverage,
limitations, and exclusions may vary. Ask your Honda dealer or see the actual terms and conditions.
For complete details, see your service contract and motor club membership benefits guidelines.
Please visit our website at: hondafinancialservices.com/vsc-contracts
* Prices listed are based on average dealer parts costs of most Honda models. Prices do not include
labor or sales tax; dealers set their own prices. Actual coverage, limitations and exclusions may
vary. Refer your clients to their Honda Care VSC booklet for contract and coverage terms.
Components listed are covered when vehicle is driven under normal conditions.
1
If no Honda dealership is available within towing distance, repairs may be made at a Honda
Care-authorized service center.
2
For contracts purchased on or after October 1, 2019.
