Effective 10/01/2019
ALL VSC PLANS
WASHINGTON
VEHICLE
SERVICE
CONTRACT
DEALER - white LIENHOLDER - yellow CUSTOMER - pink
HFAPPWAH1019
First
Print VSC Salesperson’s Name (Please print or type)
Honda Care
®
for Honda Vehicles is administered by
American Honda Finance Corporation
P.O. Box 2225, Torrance, CA 90509-2225, (800) 999-5901
For Roadside Assistance, call (800) 594-7400
VSC Plan Type:
New Near New
Pre-Owned Powertrain
Sentinel Services Sentinel Plus
Certified
For New Honda Plans:
Commercial Use
(Surcharge Applies)
Dealer Phone
( )
Dealer Number
Deductible
$
Issuing Dealer
VSC Customer Retail Price
Sales Tax Amount
Tax Percentage
Total Purchase Price
Plan Code Years Miles
$
$
$
%
Last
CUSTOMER ACKNOWLEDGEMENT:
By your signature and initials below, I confirm my understanding that the contract discloses:
________ Any material conditions that the service contract holder must meet to maintain coverage under the contract including, but not limited to, any maintenance
schedule to which the service contract holder must adhere, any requirement placed on the service contract holder for documenting repair or maintenance
work, any duty to protect against any further damage, and any procedure to which the service contract holder must adhere for filing claims;
________ The work and parts covered by the contract;
________ Any time or mileage limitations;
________ That the implied warranty of merchantability on the motor vehicle is not waived if the contract has been purchased within ninety days of the
purchase date of the motor vehicle covered by the contract;
________ Any exclusions of coverage;
________ The contract holder’s right to return the contract for a refund.
Purchase of this contract is not a requirement to purchase your vehicle or obtain financing. This contract DESCRIBES ALL OF the various coverages available,
starting October 1, 2019 (VSC Purchase Date). Any information you provide will be handled in accordance with AHFC’s Privacy Policy. Youexpressly consent to
our using prerecorded/artificial voice messages, text messages and/or automatic dialing equipment while servicing your account, as allowed by law. You agree
that calls to or from us may be monitored and/or recorded, as allowed by law.
Vehicle Service Contract Identication Page
FOR WASHINGTON
Customer Information
Name (First) (M.I.) (Last)
Co-Owner Name (First) (M.I.) (Last)
Address
( )
City State ZIP Phone
Lienholder Name Term (Mo.) Type (C=Cash, F=Finance, L=Lease)
( )
Address
City State ZIP Phone
Lienholder/Lessor
(Complete only if contract is financed or leased)
V.I.N.
Make Model
Year
Current Odometer Mileage VSC Purchase Date Vehicle Purchase Date
Vehicle Information
Stock #
Vehicle Retail Price $
Customer’s Signature Date Dealer’s Signature
Contract Expiration Date___________________ Contract Expiration Mileage___________________ Original In-Service Date_________________________
Page: 1 of 8American Honda Finance Corporation
American Honda Finance Corporation
HFAPPWAH1019Page: 2 of 8
HONDA VEHICLES
WASHINGTON
As an additional benet, and at no additional cost to YOU, YOU will be enrolled as a motor club member with Honda Care's motor club
partner. Pursuant to YOUR membership, YOU are entitled to the following membership benets, among others: (i) towing to the nearest
HONDA DEALER or repair facility as a result of a MECHANICAL BREAKDOWN or VEHICLE accident/collision; (ii) at tire change (with
YOUR good spare); (iii) battery boost (jump start); and (iv) lockout assistance. To learn more about the benets available through this
motor club membership, please refer to the motor club guidelines that will be mailed to YOU for further details.
INTRODUCTION
THIS VEHICLE SERVICE CONTRACT IS NOT A MECHANICAL BREAKDOWN INSURANCE CONTRACT, AN AUTOMOBILE LIABILITY
OR PHYSICAL DAMAGE INSURANCE CONTRACT, NOR AN EXPRESS, IMPLIED, GENERAL OR EXTENSION OF A WARRANTY.
IT IS NOT A CONDITION OF SALE OF THE VEHICLE.
• This CONTRACT provides for the repair or replacement of many mechanical and electrical non-maintenance parts that may experience a MECHANICAL
BREAKDOWN under normal, non-commercial use, as the result of a defect in materials or workmanship. The coverage provided under this CONTRACT
may duplicate some warranty coverage. Please see section “IV. WHAT IS NOT COVERED”, page “5” for clarication.
• During the FACTORY WARRANTY period, this CONTRACT provides rental car benets for repairs covered under the FACTORY WARRANTY.
MECHANICAL and ELECTRICAL BREAKDOWN coverage under this CONTRACT begins when the FACTORY WARRANTY has expired by either
time or mileage, whichever occurs rst.
• This CONTRACT denes the coverage for YOUR VEHICLE. No other coverage is expressed, implied, nor can anyone change the terms of coverage
stated herein. Coverage under this CONTRACT is not subject to any error, omission, or misrepresentation whether written or verbal, on the part of
any seller, vendor or individual. Please see section “II. COVERAGE”, page “3’ for clarication.
• TERM OF COVERAGE: Coverage provided under this CONTRACT begins on the date YOU purchased YOUR CONTRACT. Please see section
“I. KEY TERMS” for assistance with denitions.
• EXPIRATION OF COVERAGE: The coverage for YOUR VEHICLE expires on the CONTRACT EXPIRATION DATE or when the VEHICLE’S odometer
reaches the CONTRACT EXPIRATION MILEAGE, whichever occurs rst. Both the EXPIRATION DATE and EXPIRATION MILEAGE are identied on
the CONTRACT IDENTIFICATION PAGE of this contract. Please see section “I. KEY TERMS” for assistance with denitions.
• REPAIR AUTHORIZATION: Repairs claimed for coverage under this CONTRACT must be pre-approved by the ADMINISTRATOR before work can be
performed. Any expense(s) incurred without rst receiving PRIOR AUTHORIZATION when PRIOR AUTHORIZATION is required will not be covered.
Please see section “III. YOUR OBLIGATIONS”, subsection “B. IN THE EVENT OF A BREAKDOWN”, page “5” for clarication.
I. KEY TERMS
• ADMINISTRATOR:means American Honda Finance Corporation for all purposes other than Road Hazard Tire Protection benets in which case the
term refers to Cross Country Motor Club, Inc., Medford, MA 02155, except in Wisconsin, and Wyoming where services are provided through Cross
Country Motor Club of California, Inc., Medford, MA 02155, (800) 594-7400.
• AMERICAN HONDA: means American Honda Motor Co., Inc.
• BRANDED or SALVAGE TITLE: mean any vehicle that has been deemed a total loss as the result of, but not limited to the following reasons: collision,
re, ood, that has been junked, salvaged, rebuilt, or reconstructed, if the odometer has been rolled back or tampered with, or has been subject to a
manufacturer’s buyback under any state lemon law.
• COMMERCIAL USE and COMMERCIAL PURPOSE(S): mean any use of YOUR VEHICLE for trade or business to generate income, whether full or
part time, including but not limited to: deliveries, service calls, hauling, plowing, rental, carrying passengers for hire, law enforcement, re, ambulance
or emergency services.
• COMMERCIAL USE OPTION: applies if YOU have chosen to purchase the commercial coverage and its use is not excluded within section “IV.”,
subsection “D”.
• CONTRACT: means this Vehicle Service Contract.
• DEALER: means an authorized Honda dealership.
• EFFECTIVE DATE and MILEAGE: mean the date and mileage that YOUR CONTRACT coverage begins. The following denes when YOUR coverage
begins by plan type:
o New,NearNew,Sentinel,SentinelPlus,andCertiedAdditionalCoverage:Coverage begins from the date YOU purchased YOUR
CONTRACT.
o Pre-Owned and Powertrain: Coverage begins on the date that YOU purchased YOUR CONTRACT and at the miles on the odometer on
that date.
• EXPIRATION DATE and MILEAGE: mean the date and/or mileage when YOUR CONTRACT is no longer active. The following denes when YOUR
coverage expires by plan type:
o New,Sentinel,SentinelPlusandCertied: YOUR CONTRACT expires when the number of months for the plan term, calculated from
the IN-SERVICE DATE is reached or if the stated maximum plan term mileage is reached, whichever occurs rst.
o Near New: YOUR CONTRACT expires when the number of months for the plan term, calculated from the purchase date is reached or if
the maximum plan term mileage is reached, whichever occurs rst.
o Pre-Owned and Powertrain: YOUR CONTRACT expires when the number of months for the plan term, calculated from the purchase date
is reached or if the added plan term mileage is reached, whichever occurs rst.
• FACTORY WARRANTY: means the American Honda New Car Limited Warranty furnished to YOU at the time YOU purchased YOUR VEHICLE.
• FACTORY WARRANTY REPAIR SERVICE: means a repair by YOUR DEALER of YOUR VEHICLE under the FACTORY WARRANTY.
• IDENTIFICATION PAGE: means the VEHICLE SERVICE CONTRACT IDENTIFICATION PAGE of this CONTRACT.
• IN-SERVICE DATE: means the date YOUR VEHICLE’S American Honda New Car Limited Warranty was activated and rst put into service or sold to
the original retail purchaser or the date that the VEHICLE was rst placed in service as a demonstrator, not the date YOU purchased YOUR VEHICLE.
American Honda Finance Corporation
HFAPPWAH1019Page: 3 of 8
• MECHANICAL and ELECTRICAL BREAKDOWN: mean the inability of a properly maintained part, covered under this CONTRACT to perform the
function for which it was designed, due solely to a defect in materials or workmanship. MECHANICAL or ELECTRICAL BREAKDOWN does not mean
the gradual reduction in operating performance due to wear and tear.
• PRIOR AUTHORIZATION: means the approval of the covered repair, and the approval number issued by the ADMINISTRATOR. In the event of a
MECHANICAL or ELECTRICAL BREAKDOWN when emergency repairs must be performed by a facility other than YOUR HONDA DEALER, YOU
must notify the ADMINISTRATOR and obtain PRIOR AUTHORIZATION before any repairs are performed on YOUR VEHICLE. Any expense(s)
incurredwithoutrstreceivingPRIORAUTHORIZATIONwhenPRIORAUTHORIZATIONisrequiredwillnotbecovered.
• REPAIR COST: means the part and labor expense (and taxes, if applicable) necessary to repair or replace a covered part due to a MECHANICAL or
ELECTRICAL BREAKDOWN, and to repair or replace any component damaged as a direct result of a MECHANICAL or ELECTRICAL BREAKDOWN
of a covered part. REPAIR COST is determined by YOUR DEALER’S regular retail parts prices up to Manufacturer’s Suggested Retail Price (MSRP)
and labor times as listed in the current Honda Warranty Flat Rate Manual.
• UNITED STATES: means the 50 UNITED STATES and the District of Columbia, and does not include Puerto Rico, Guam or other territories and
possessions of the United States of America.
• VEHICLE and YOUR VEHICLE: mean the VEHICLE identied on the IDENTIFICATION PAGE of this CONTRACT.
• WE, US and OUR: mean the service contract provider, American Honda Protection Products Corporation, a wholly owned subsidiary of AMERICAN
HONDA, P.O. Box 2225, Torrance, California 90509-2225, (800) 999-5901 (California License #0G22789) and its afliates, parents, and subsidiaries. In
Florida, WE, US, andOURmeanAmericanHondaServiceContractCorporation (Florida License #60083) and its afliates, parents, and subsidiaries.
• YOU and YOUR: mean the CONTRACT holder named on the IDENTIFICATION PAGE, as the person(s) entitled to coverage and benets under
this CONTRACT.
• YOUR DEALER: means the HONDA DEALER where this CONTRACT was purchased.
II. COVERAGE
WE will arrange for the repair or replacement of covered parts, and any component damaged by a covered part, as provided below, or pay the REPAIR
COST for repair or replacement due to a MECHANICAL or ELECTRICAL BREAKDOWN during the CONTRACT period.
• The ADMINISTRATOR will make the nal decision whether to repair or replace any existing part or assembly. All parts replaced under this CONTRACT
become the property of AMERICAN HONDA.
• OUR agreement is subject to the satisfaction of all terms and conditions of this CONTRACT. The aggregate limit of liability for this CONTRACT shall not
exceed the following: no single claim can exceed the current retail value of YOUR VEHICLE (as determined by nationally recognized used vehicle price
guides), and the total of all claims cannot exceed the amount YOU paid for YOUR VEHICLE (exclusive of tax, license, other fees, or add on accessories).
• HONDA CARE SENTINEL
®
SERVICES: YOU will be provided coverage for Road Hazard Tire Protection and Oil Changes during the CONTRACT
period. SentinelServicescoverageisnotamaintenancecontractanddoesnotprovidecoveragefortherequiredmaintenanceservices
speciedinYOURVEHICLEOwner’sManualorasotherwisespeciedbyAMERICANHONDA.Sentinel Services provides you with coverage
for labor and uid for only oil changes at the intervals indicated by the Maintenance Minder
TM
.
• HONDA CARE SENTINEL PLUS™: Provides YOU with both the Sentinel Services and the Honda Care Vehicle Service Contract protection,
including replacement of covered parts in the event of MECHANICAL or ELECTRICAL BREAKDOWN during the CONTRACT period.
A. PARTS:
1. NEW, NEAR NEW, PRE-OWNED, CERTIFIED ADDITIONAL COVERAGE and SENTINEL PLUS:
All Honda Genuine Mechanical and Electrical parts are covered by this CONTRACT, subject to the terms and conditions herein and EXCEPT AS
EXCLUDEDBYSECTION“IV.”.RepairsandreplacementswillbemadewithneworremanufacturedgenuineHondaorAMERICANHONDA
authorizedpartsoflikekindandquality.
Examples of Systems covered:
• ENGINE: including the Timing Belt, if due to MECHANICAL
BREAKDOWN;
• TRANSMISSION: Including the Shift Cable;
• FRONT,REARAND4WDAXLES;
• COMPUTERS/ELECTRONICS: including Switches, Sensors,
SRS Control Unit and Cable Reel;
• AIRCONDITIONING/HEATING/COOLING;
• CHASSIS: Suspension, Steering and Brake System;
• FUELSYSTEM;
• FLUIDS/OILS: as required for the repair of a covered part;
• HONDA GENUINE FACTORY INSTALLED NAVIGATION
DEVICES;
• AMERICAN HONDA AUTHORIZED ELECTRONIC/AUDIO
ACCESSORIES: Including cellular telephones, security systems.
Rear entertainment and DVD systems that are factory installed,
or DEALER installed according to AMERICAN HONDA factory
specications.
2. POWERTRAIN COVERAGE:
ThisCONTRACTcoversthefollowingparts,subjecttothetermsandconditionshereinandEXCEPTASEXCLUDEDBYSECTION“IV.”.
RepairsandreplacementswillbemadewithneworremanufacturedgenuineHondaorAMERICANHONDAauthorizedpartsoflikekind
andquality.
• ENGINE: Cylinder block and cylinder head(s) and all internal
parts; intake and exhaust manifolds; oil pan and oil pump; seals
and gaskets; thermostat housing and gasket; timing chain/belt (for
failure only); cover, gears and pulleys; tensioner and guides; water
pump, fuel pump, and engine mounts; factory installed turbocharger
housing and all internal parts; valve covers, valve train, engine/
powertrain control module.
• DRIVEAXLE(FRONTAND REAR):Drive axle housing and all
internal parts; axle shafts; propeller shafts; drive shafts; wheel
bearings; center support bearings; front and rear hub and bearing
assemblies; seals and gaskets; retainers; universal joints; constant
velocity joints, and boots.
• TRANSMISSION:Transmission/transaxle/transfer/differential case
and all internal parts; transmission/powertrain control module;
torque converter, ywheel/ex plate/ring gear, clutch master cylinder
and clutch slave cylinder, transmission mounts, seals and gaskets.
American Honda Finance Corporation
HFAPPWAH1019Page: 4 of 8
B. RENTAL VEHICLE REIMBURSEMENT:
ALL NEW, NEAR NEW, PRE-OWNED, POWERTRAIN, CERTIFIED ADDITIONAL COVERAGE and SENTINEL PLUS CONTRACTS include the
followingbenet.
If YOU require alternate transportation due to a covered MECHANICAL or ELECTRICAL BREAKDOWN or FACTORY WARRANTY REPAIR SERVICE,
this CONTRACT provides reimbursement for the expense of a rental vehicle up to $35 per day to a maximum of six (6) days and $210 per repair visit.
• This CONTRACT provides for the reimbursement for rental expenses in the event YOUR VEHICLE is inoperable or unsafe to drive, and YOUR
VEHICLE is at the dealership awaiting the delivery of parts for a covered MECHANICAL or ELECTRICAL BREAKDOWN or FACTORY WARRANTY
REPAIR SERVICE.
• This CONTRACT does not provide rental benets for repairs/services performed under, but not limited to, product recalls, vehicle inspection, service
bulletins, product updates, dealer or repair facility guarantees, other service contracts, or any type of insurance coverage or accident related repairs.
• Rental reimbursement for repair and parts waiting time cannot exceed the maximum number of days allowable under this CONTRACT. The substitute
vehicle must be rented from a licensed rental agency, a HONDA DEALER or an authorized repair facility. Reimbursement is based on the Honda
Warranty Flat Rate Time required to repair YOUR VEHICLE according to the following table:
Repair Time Required Number of Days Allowed Maximum Reimbursement
0.1 – 8.0 Hours 2 $70
8.1 – 16.0 Hours 3 $105
16.1 – 24.0 Hours 4 $140
24.1 – 32.0 Hours 5 $175
Over 32.0 Hours 6 $210
Rental Vehicle Reimbursement is valid only for expenses actually incurred from the date of the MECHANICAL or ELECTRICAL BREAKDOWN or
FACTORY WARRANTY REPAIR SERVICE until the date repairs are completed, and is subject to the benet allowances as specied above. COVERAGE
EXCLUDES ANY EXPENSE FOR ITEMS SUCH AS MILEAGE, GASOLINE, MAINTENANCE, INSURANCE, OR COLLISION DAMAGE WAIVER
CHARGES, OR OIL CHANGES.
AMERICAN HONDA IS NOT RESPONSIBLE FOR DELAYS ARISING FROM SITUATIONS BEYOND OUR CONTROL SUCH AS DEALER SCHEDULING
OR YOUR INABILITY TO OBTAIN A RENTAL VEHICLE DUE TO RENTAL AGENCY REQUIREMENTS OR OTHER RESTRICTIONS.
C. HONDA CARE SENTINEL ROAD HAZARD TIRE PROTECTION:
ThefollowingappliestoSENTINELSERVICESandSENTINELPLUSCONTRACTSonly.
1. TireRepairorReplacementService:
Honda Care Sentinel Road Hazard Tire Protection provides YOU with tire protection against damage caused by roadway debris such as potholes,
nails, glass, or other materials that cause damage to the tire(s), butDOESNOTINCLUDEprotectionagainsteither:
I. MANUFACTURERDEFECTSwhichmaybecoveredbythetiremanufacturer’swarranty,or
II. INTENTIONALdamagetothetire(s).
Honda Care Sentinel Road Hazard Tire Protection covers THE FOUR ORIGINAL TIRES EQUIPPED ON THE VEHICLE AT THE TIME OF SALE
(NOT INCLUDING SPARE) and provides for reimbursement of the cost of repair or replacement of a covered tire for the lesser of:
I. The CONTRACT period, or
II. When the original tires’ tread depth wears below 2/32 inch for cars or 4/32 inch for sport utility vehicles.
a) HondaCareSentinelRoadHazardTireProtectionDOESNOTINCLUDEprotectionagainsttiredamagecausedbycollisionswithother
vehiclesorotherobjectsnotconsideredtobearoadhazard,andTireProtectionDOESNOTINCLUDEprotectionagainsttiredamage
coveredbythecollisionorcomprehensivesectionofYOURautomobileinsurancepolicy,ortiredamageresultingfromintentional
VEHICLEoff-roaduse(off-roaduseisdenedasdrivingaVEHICLEonunmarkedroads).
b) HondaCareSentinelRoadHazardTireProtectionalsodoesnotincludeprotectionagainsttheftoftiresortiredamagecausedby
vandalismorre.
c) In the event that a tire on YOUR VEHICLE develops a repairable leak or puncture due to a road hazard condition:
• This CONTRACT will cover 100% of the cost to repair the tire, up to a maximum of $35.00 per repair.
• If tire replacement becomes necessary due to damage caused by a road hazard condition, this CONTRACT will cover the prorated cost of
tire replacement, up to $150.00 per tire (EXCLUDING THE SPARE TIRE), based on the tire tread depth remaining, in accordance with the
following schedule:
Cars and
Minivans
TIRE TREAD
DEPTH
REPLACEMENT
COVERAGE
Sport
Utility
Vehicles
TIRE TREAD
DEPTH
REPLACEMENT
COVERAGE
8/32” or greater 100% 10/32” or greater 100%
6/32” to 7/32” 75% 8/32” to 9/32” 75%
4/32” to 5/32” 50% 6/32” to 7/32” 50%
2/32” to 3/32” 25% 4/32” to 5/32” 25%
Less than 2/32” No Replacement Less than 4/32” No Replacement
2. Customer Procedure:
Upon experiencing damage to a covered tire, YOU may return to YOUR nearest HONDA DEALER, or YOU may contact the Road Hazard Tire
Protection ADMINISTRATOR via the following 24 HOUR TOLL-FREE ASSISTANCE NUMBER: (800) 594-7400.
American Honda Finance Corporation
HFAPPWAH1019Page: 5 of 8
a) The HONDA DEALER will determine the eligibility of the tire condition, identify the remaining tread depth, prepare a statement of costs for the
repair or replacement of the tire, and contact the Road Hazard Tire Protection ADMINISTRATOR for authorization.
b) In the case of an emergency or in the event the HONDA DEALER does not offer tire services YOU may take YOUR VEHICLE to a local
tire dealer for service. Should YOU obtain tire service by other than a HONDA DEALER, YOU must submit YOUR request to the Road
Hazard Tire Protection ADMINISTRATOR at CROSS COUNTRY MOTOR CLUB, INC., ATTENTION: HONDA CARE ROAD HAZARD TIRE
PROTECTION,P.O.Box9145,Medford,MA02155forreimbursement.
o Requests for reimbursement MUST include a copy of a valid repair or replacement invoice, include the year, make and model of the VEHICLE
and a statement indicating the cause of the failure, remaining tread depth of the failed tire(s), and the cost of tire repair or replacement.
c) Eligible tires that can be repaired safely will be covered in full for the cost of repair NOT TO EXCEED $35.00.
d) Eligible tires that require replacement will be covered up to $150.00 per tire (EXCLUDING THE SPARE TIRE), INCLUDING THE COST OF
MOUNTING AND BALANCING THE REPLACEMENT TIRE(S). YOU must replace YOUR tires with tires of the same type, size, load range, and
speed rating.
3. CustomerObligationsduringtheCONTRACTperiod:YOUmustmaintainYOURVEHICLEinaccordancewiththerequirementsofYOUR
VEHICLE Owner’s Manual. This includes but is not limited to wheel balancing, tire rotation, and alignment at scheduled intervals in
accordancewithYOURVEHICLEOwner’sManual.TheRoadHazardTireProtectionADMINISTRATORandHONDADEALEReachreserve
therighttoinspectdamagedtiresinordertodeterminethecauseofdamage.
D. OIL CHANGES (SENTINEL and SENTINEL PLUS CONTRACTS only):
This CONTRACT provides YOU with oil and lter changes for YOUR VEHICLE for the term of this CONTRACT at the intervals indicated in YOUR VEHICLE
Owner’s Manual and by YOUR VEHICLE’S “Maintenance Minder”. The “Maintenance Minder” monitoring system in YOUR VEHICLE is designed to alert
YOU when the remaining engine oil life reaches 15%. Oil and lter service should be performed prior to the engine oil life reaching 5% or less.
• Service is limited to oil and lter changes performed at authorized Honda dealerships for a value of up to $30 per service for non-zero weight oil, and
$45 per service for zero weight oil.
• Reimbursement is based on the required oil viscosity indicated in YOUR VEHICLE Owner’s Manual. YOU ARE RESPONSIBLE FOR ANY CHARGES
EXCEEDING THE ABOVE LIMITS IN CONNECTION WITH OIL/FILTER CHANGES UNDER THIS CONTRACT.
III. YOUR OBLIGATIONS
A. MAINTENANCE:
YOUmust perform maintenance services,at theproper intervals,according tothe requirementsof YOUR VEHICLE Owner’sManual oras
otherwisespeciedbyAMERICANHONDA.YOUmustretainallmaintenancerecords(theoriginalreceiptsorinvoicesconrmingallmaintenance
hasbeenperformedduringtheperiodYOUhaveownedorleasedYOURVEHICLE)astheymayberequestedfromYOUinordertovalidate
eligibilityforcoverage.Failuretoperformanymaintenanceservice(s)mayresultinthedenialofcoverageiftheMECHANICALorELECTRICAL
BREAKDOWNcouldhavebeencausedbyYOURfailuretoproperlymaintainYOURVEHICLE.
B. IN THE EVENT OF A BREAKDOWN:
ThefollowingappliestoALLNEW,NEARNEW,PRE-OWNED,POWERTRAIN,CERTIFIEDADDITIONALCOVERAGEandSENTINELPLUSCONTRACTS.
• TakeYOURVEHICLEtoYOURDEALER(meaningtheHONDADEALERwherethisCONTRACTwaspurchased).GiveYOURCONTRACT
informationtoYOURDEALER.TheywillcontacttheADMINISTRATORforapprovalonYOURbehalf.
• IfitisnotpracticaltotakeYOURVEHICLEtoYOURDEALER,takeYOURVEHICLEtothenearestHONDADEALERintheUNITEDSTATES
orCanada.GiveYOURCONTRACTinformationtotheDEALER.TheywillcontacttheADMINISTRATORforapprovalonYOURbehalf.
• Intheeventofanemergency,andbothoftheforegoingarenotpossible,haveYOURVEHICLEtakentothenearestlicensedrepairfacility.YOU
mustobtainPRIORAUTHORIZATIONfromtheADMINISTRATORbycallingTOLLFREE1-800-999-5901 BEFORE INCURRING ANY REPAIR
COSTS.Anyexpense(s)incurredwithoutrstreceivingPRIORAUTHORIZATIONwhenPRIORAUTHORIZATIONisrequiredwillnotbecovered.
• YOUmustgiveauthorizationtotheHONDADEALERorrepairfacilityfordiagnosis/tear-downasnecessaryinordertodiagnoseaproblem.
IftheMECHANICALorELECTRICALBREAKDOWNiscoveredbythisCONTRACT,WEwillpaythereasonablecostofdiagnosis/tear-down
asapartofthecoveredMECHANICALorELECTRICALBREAKDOWN.ThisCONTRACTdoesnotcoverthecostofdiagnosis/tear-downif
theMECHANICALorELECTRICALBREAKDOWNistheresultofanon-coveredpartorcondition.
• WE reserve the right to inspect YOUR VEHICLE to gather necessary information regarding any claim presented for coverage under
this CONTRACT.
• YOUmustpayanyapplicabledeductibletotheHONDADEALERorauthorizedrepairfacility.ThedeductibleistheamountoftheREPAIR
COSTYOUmustpaypervisit,fortherepairofoneormoreMECHANICALorELECTRICALBREAKDOWNScoveredbythisCONTRACT.
YOURdeductibleisspeciedontheIDENTIFICATIONPAGEofthisCONTRACT.
• ShouldanemergencyoccurwhichrequiresarepairofaMECHANICALorELECTRICALBREAKDOWNtobemadeatthetimewhenthe
ADMINISTRATOR’S ofce is closed, follow the claim procedures outlined above without PRIORAUTHORIZATION, and WE will make
reimbursementtoYOUortotheDEALERinaccordancewiththeCONTRACTiftheMECHANICALorELECTRICALBREAKDOWNiscovered.
YOUmustcalltheADMINISTRATORassoonasofcehoursareavailabletodetermineifsuchrepairwillbecoveredbythisCONTRACT.
IV. WHAT IS NOT COVERED
ThefollowingappliestoALLNEW,NEARNEW,PRE-OWNED,CERTIFIEDADDITIONALCOVERAGEandSENTINELPLUSCONTRACTS.
A. NON-COVERED PARTS, MAINTENANCE ITEMS, AND SERVICES:
YOUR VEHICLE is comprised of thousands of parts, many of which are mechanical in nature, and, therefore, eligible for coverage. The following is a listing
of non-mechanical and non-electrical parts and common maintenance items, which are specically excluded from coverage. Any part(s) not excluded below
are eligible for coverage in the event they experience a covered MECHANICAL or ELECTRICAL BREAKDOWN as dened under section “I. KEY TERMS”.
1. AnypartsoraccessoriesotherthangenuineHondaorAMERICANHONDAauthorizedparts.
2. Anycommunication,navigationaloraudio/videoentertainmentsystemsthatbecomeunusableorunabletofunctionasintendeddueto
changesincontent,technologyorwirelessservice.Damagefromimproperrepairorupdatetocoveredcomponents.
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3. Frame, bodymount bushings, sub frame(s), subframe mounting bushings, primary bodystructure/welded assemblies, body sub seals,
weather strip, or anysealpreventingwaterintrusion,coresupport,headerpanel,grille,hood,fenders,innerfenders,doors,rearhatch,trunk
lid,tailgate,spoilers,fascia,airdams,compositepanels,bumpers,bumpercovers,softorhardconvertibletops,allwindowglass,sunroof/
moonroofglass,allmirrorglass(exceptforelectronicfailureoftheauto-dimmingmirror),allrearorsideviewmirrorhousings/frames (except
forheatedmirrorglassfailure),andbrackets,outsideornamentation,emblems,garnish,moldings,roofditchmoldings,brightmetal,chrome
trim,stainlesstrim,paint(exceptforcoveredhingespaintedtomatchtheoriginalvehiclecolor),headlamphousings,taillighthousings,side
markerlamphousings,lenses,bezels,non-LEDlightingassemblies,andcosmeticfailureonvehiclebodyorstructuraldamage.
4. Steering wheel, dash panel, dashpad, glove box door,ooror overhead consoles (except dome light failure), door andother interior
panels,armrests,seatupholstery,seatpadding,headliner,cargocovers/sunshades(exceptforfailureoftheretractormechanism),sun
visors(exceptforthesunvisorsupportandvanitymirror),carpet,oor mats,anysounddeadener,underlayment,insulationorwater
shields,in-vehiclevacuumsystemlters,canisterbags,hoses,andattachments/accessories,doorhandles,windowhandles,buttons,
knobs,boots,cupholders,gas,brake,andclutchpedalpads.
5. Exhaustsystemheadpipes,mufers,resonators,tailpipes,hangers,heatshields,gaskets(exceptforexhaustmanifoldtocylinderhead
gasket),andrelatedfasteninghardware.
6. Allfuel,lubricants,coolantsorotheruids,orairconditioningrefrigerantunlessrequiredaspartofacoveredMECHANICALorELECTRICAL
BREAKDOWNorifYOUpurchasedSentinelorSentinelPluscoverageandprovidedaspartofacoveredoilchange.
7. Fuses,wiperblades,fuelhoses,radiatorhoses,heaterhoses,vacuumhoses(exceptforhoseswithcrimpedttings),sparkplugs,spark
plug wires, PCV valve, belts, timing belt when replaced as routine maintenance, all lters, including but not limited to oil lters (not
excludedifYOUpurchasedSentinelorSentinelPluscoverageandprovidedaspartofacoveredbenetunderHondaCareSentinelRoad
HazardTireProtection),airlters,cabinlters,fuellters,batteries(exceptfornickel/metalhydride,lithiumion,andpolymerlithiumion
batteriesusedinhybridvehicles),batterycables,clutchdisc,pressureplate,throwoutbearing,pilotbushing/bearing,discbrakepads,
discbrakerotors,brakedrums,brakeandparkingbrakeshoes.
8. All fastening/securing hardware for non-covered parts/components –e.g., straps, nuts, bolts, studs, screws, clips, clamps, pins etc.
strippedorcrossthreadedfasteners,andanystrippedorcrossthreadeddrainplugs.
9. Airbagsdeployedforanyreason,seatbeltsexceptfortheseatbeltlatchsensor(ifYOUbelievethereisadefectinanyoftheseparts,
please contact YOUR HONDA DEALER immediately).
10. Tires(notexcludedifYOUpurchasedSentinelorSentinelPluscoverageandprovidedaspartofacoveredtirerepairorreplacementservice),
wheels,valvestems,exceptforelectronicallyfailedTPMSsensors,wheelcovers,trimrings,centercaps,wheelstuds,lugnuts,wheellocks.
11. Alignmentsofanykind,wheelbalancing,valveadjustmentsoranyotheradjustments,calibrations,tightening,updates,orreprogramming
ofanykind,unlessrequiredaspartofacoveredMECHANICALorELECTRICALBREAKDOWN.
12. POWERTRAINCOVERAGEONLY:Partsnotlistedinsection“II”,subsection“A.2.”ofthisCONTRACT,includingbutnotlimitedtoparts
otherthangenuineHondaorAMERICANHONDAauthorizedparts.
13. SENTINEL SERVICES and SENTINEL PLUS CONTRACTS ONLY:
• Parts,exceptasprovidedinsection“II”,subsection“C”and“D”ofthisCONTRACT.
• Expensesforanymaintenanceservice,otherthanoilandlterchangesattheintervalsspeciedinYOURVEHICLEOwner’s
ManualandbyYOURVEHICLE’SMaintenanceMinder.
B. NEW, NEAR NEW, PRE-OWNED, POWERTRAIN, CERTIFIED ADDITIONAL COVERAGE and SENTINEL PLUS:
ExpensesforanymaintenanceservicespeciedinYOURVEHICLEOwner’sManual(otherthanoil/lterchangesinsection“II”,subsection“D”,
ifyoupurchasedSentinelPlus);fuels,uids,lubricants,alignmentsoradjustments,includingbutnotlimitedtowheelalignmentsandvalue
adjustmentsunlessrequiredaspartofacoveredMECHANICALorELECTRICALBREAKDOWN;orimproperrepairs,adjustments,orservicing
by any repair facility, individualorYOU.
C. EVENTS AND CIRCUMSTANCES:
The following is a listing of events and circumstances that are beyond OUR control, and therefore are not eligible for coverage under
this CONTRACT.
1. Anyexpense(s)incurredwithoutrstreceivingPRIORAUTHORIZATION,whenPRIORAUTHORIZATIONisrequiredwillnotbecovered.
2. Coveredpartsdamagedastheresultofthefailureofanon-coveredpartarenoteligibleforcoverage.
3. ContinueduseofYOURVEHICLEafteraMECHANICALorELECTRICALBREAKDOWNhasoccurred,whensuchuseleadstoconsequential
damagethatcouldhavebeenpreventedbyYOU.
4. FailuretostopdrivingorprotectYOURVEHICLEfromfurtherdamageaftertheoilpressurewarninglight/gaugeortemperaturewarning
light/gaugeindicatesaproblem.YOUareresponsibleformakingsurethattheoilwarninglight/gaugeandtemperaturewarninglight/gauge
arefunctioningbeforedrivingYOURVEHICLE.Intheeventawarninglight/gaugeindicatesaproblem,safelypullYOURVEHICLEtothe
sideoftheroadandcontactRoadsideAssistancetohaveYOURVEHICLEtakentothenearestHONDADEALER.
5. Anyrepairs(s)wheretheVEHICLE’Sodometerhasbeeninoperativeoraltered,sothatitisimpossibletodeterminetheVEHICLE’Sactual
andtruemileage.
6. AnyMECHANICALorELECTRICALBREAKDOWNresultingfromengineoverrev,overheating,hydrolock,contaminateduidsorlubricants,
improperorinadequatemaintenance,lackoflubrication,runlowuidoroilcondition,varnish,sludge,carbonbuildupordeposits,improper
programming,improperadjustments,consequentialdamageresultingfromnegligence,error,omission,improperinstallation/repairs,or
servicingonthepartofanyservicingdealer,repairfacility,anindividual,orYOU.
7. Improper towing, overloading, snow plowing, wheel spin, misuse, abuse, or using the VEHICLE in any manner notrecommended by
AMERICAN HONDA.
8. Racing,competitivedrivingactivities,drifting,modication,alteration,tampering,disconnection,ortheinstallationofaftermarketperformance
partsincludingbutnotlimitedto:coldairintakes;struttowerbraces;headers;exhaustsystems;adjustablefuelrails;nitrousoxide(NOS);
and/orperformance/racingclutches.
9. Any other aftermarket part or accessory that caused or contributed to a MECHANICAL or ELECTRICAL BREAKDOWN or any structural
modicationthatmayhavecontributedtoorcauseddamagetocoveredcomponents.
10. Allrequiredorrecommendedmaintenanceservices/proceduresthatapplytoYOURVEHICLEunlessYOUpurchasedSentinelorSentinel
Plus that includes oil changesaspartofthecoverage.Failuretomaintainproperuidlevelsorperformmaintenanceservicesattheproper
intervals,accordingtotherequirementsofYOURVEHICLEOwner’sManualorasotherwisespeciedbyAMERICANHONDA.
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11. Failuretoprovideveriablemaintenancereceipts/records,showingthedateandVEHICLEmileageatthetimeofservice.Receipts/records
pertainingto covered parts requiringroutinemaintenance,and which sustain aMECHANICAL or ELECTRICAL BREAKDOWN, may be
requestedinordertodetermineeligibilityforcoverage.
12. Damageresultingfromlowuidlevels,ortheuseofanyfuels,uidsorlubricantsotherthanthosespeciedbyAMERICANHONDA.
13. AnyMECHANICALorELECTRICALBREAKDOWNoraccidentaldamageresultingfromenvironmentalorexternalcausessuchas:collision;
re(regardlessofthecause);theft;vandalism;war;riot;explosion;volcaniceruptions;earthquakes;storms;oods;lightning;windstorm;
restorm;hail;sand;ice;freezing;hurricanes;tornados;tsunamis;seichewavesorotheractsofnature;rust;corrosion;waterintrusion;
waterleaks;acidrain;fallout;salt;treesap;exposuretotheelements;oranyothercausebeyondthereasonablecontroloftheparties.
14. Damagecausedbyvermin(e.g.mice,rats,squirrels)oranyotheranimal,reptiles(e.g.lizards,snakes),insects,arachnids,arthropods,andfowl.
15. Rattles,odors,waterleaks,airleaks,windnoise,vibration,deterioration,discoloration,distortion,deformationand/orfading.
16. AnyservicethatisrecommendedpursuanttorecallannouncementsbyAMERICANHONDAthatappliestoYOURVEHICLE.MECHANICAL
orELECTRICALBREAKDOWNofanotherwisecoveredpartifYOUfailtohavetheVEHICLErepairedpursuanttoanoticeofrecall,and
suchrepairwouldhavepreventedtheMECHANICALorELECTRICALBREAKDOWN.
17. Anyconsequential,incidental,ornancialdamages,includingbutnotlimitedto:lossofuseoftheVEHICLE;lossoftime;inconvenience;
lostrevenue;failuretorealizeexpectedsavings;oranyothereconomiclossofanykind.
18. Cleaning,polishing,normalwearordeteriorationofanypart.AnyitemthatconcernsYOURVEHICLE’Sgeneralappearance,orrepairsto
correctcosmeticawsofanykind.
19. Any repair,replacementor reimbursement covered by any warranty, limited warranty, dealerorrepairfacilityguarantee,otherservice
contract,oranyinsurancecoverage.
20. Any condition or MECHANICAL or ELECTRICAL BREAKDOWN that existed prior to the
purchase of this CONTRACT.
21. Any VEHICLE that has ever been declared a total loss or sold for salvage by a nancial
institution or insurer, or that has been issued a “SALVAGE” or “BRANDED TITLE” under any
state’slaw.
22. IftheVEHICLE’SFACTORYWARRANTYhasbeenvoided.
23. Any repairs performed outside the UNITED STATES or Canada.
24. Repairsprohibitedbylaworgovernmentalauthority.
D. COMMERCIAL USE:
1. Any repair(s) if YOUR VEHICLE has been used, as determined by the ADMINISTRATOR, for COMMERCIAL PURPOSE(S) whether or not
YOURVEHICLEislicensedforCOMMERCIALPURPOSE(S)orregisteredtoabusinessorcorporationisprohibited,UNLESSYOUhave
purchasedtheCOMMERCIALUSEOPTION(surchargemayapply).
• This exclusion does not apply if YOU have purchased the COMMERCIAL USE OPTION and the intended use is not specically
prohibited below:
• VehiclesusedforthefollowingpurposesarenoteligibleforcoverageunderanyHondaCareContract:Snowplowing;rental
vehicles;schoolbus;taxiservice;limousineservice;shuttleservice;towing;lawenforcementorsecurityservicesofany
kind;reprevention/ghting;parkranger;rescueservices;emergencyservices;ambulanceservice.
2. Installationofanynon-standardequipmenttospecicallyfacilitateCOMMERCIALUSE.
• Thisexclusiondoesnotapplytovehiclesregisteredtoalicensed,accreditedorotherwisestateapproveddriver’strainingschool,
andislimitedtotheinstallationofinstructorrequireddualsteering,brakingoracceleratorcontrols.Pleasenote:anynon-standard
equipmentinstalledtofacilitateuseasadriver’strainingvehicleisnotcoveredunderthisCONTRACT.Anydamagethatmayresult
from the installation of such partsisnoteligibleforcoverageunderthisCONTRACT,oranyHondaCareVehicleServiceContract.
V. CANCELLATION OF CONTRACT
A. On or before sixty (60) days following the commencement of the CONTRACT period:
• YOU may cancel this CONTRACT and receive a full purchase price refund, if no services have been rendered to or on behalf of YOU.
• If services have already been rendered to or on behalf of YOU, the refund will be the lesser amount calculated as:
- A time pro-ration based upon the time expired; or
- A mileage pro-ration based upon the number of miles driven.
B. After sixty (60) days following the commencement of the CONTRACT period, YOU may cancel this CONTRACT, whether or not services have been
rendered to or on behalf of YOU, the refund will be the lesser amount calculated as:
- A time pro-ration based upon the time expired; or
- A mileage pro-ration based upon the number of miles driven.
ALLCANCELLATIONREFUNDSAFTERSIXTY(60)DAYSARESUBJECTTOA$25PROCESSINGFEE.
C. For cancellation, return this CONTRACT to YOUR DEALER, and complete a Cancellation Request Form.
• The ADMINISTRATOR will issue a refund, if any, to YOU. However, if YOU nanced this CONTRACT, the refund may be payable to the lender or
nance company (if any) that nanced the purchase of this CONTRACT unlessYOUprovidetheADMINISTRATORwithwrittenverication
fromthelenderornancecompanythattheamountnancedhasbeenrepaidinfull. If YOU cancel this CONTRACT, a penalty of ten
percent (10%) shall be added to a refund that is not paid or credited within thirty (30) days after return of YOUR CONTRACT to US.
• If YOU nanced the purchase of this CONTRACT, YOU may be required to send a written cancellation notice to the lender under a retail installment
contract or loan (the “FINANCE AGREEMENT”). This may not be the same contract, lease or purchase plan signed by YOU to purchase or lease
YOUR VEHICLE. Payment according to the FINANCE AGREEMENT constitutes payment to YOU, and YOU agree that YOU have no claim
against the ADMINISTRATOR, US, or the HONDA DEALER based upon such payment.
American Honda Finance Corporation
HFAPPWAH1019Page: 8 of 8
• Please refer to the cancellation section of the FINANCE AGREEMENT for instructions. In the event of repossession or total loss, the lender may
cancel this CONTRACT. The provisions of section “V.” apply to all cancellation requests. No other rights or benets under this CONTRACT
transfer to the lender.
• A REFUND SHALL TERMINATE THIS CONTRACT. IF CANCELED, COVERAGE CANNOT BE REINSTATED.
VI. ARBITRATION
Any controversy or claim arising out of or relating to this CONTRACT, or a breach hereof, may, if you elect be settled by binding arbitration conducted at
a location nearest to YOUR permanent residence according to the Commercial Arbitration Rules of the American Arbitration Association. Judgment upon
the Arbitrator’s award may be entered in any court having jurisdiction thereof. YOU must notify the ADMINISTRATOR in writing of YOUR intent to seek
arbitration at the following address:
American Honda Finance Corporation
P.O. Box 2225
Torrance, CA 90509-2225
Attn: Honda Care Contract Services
VII. TRANSFER OF CONTRACT
TheoriginalretailCONTRACTpurchasermaytransferthisCONTRACTtoapurchaseroftheVEHICLE(privatepartytoprivateparty)forthe
remainderoftheoriginalCONTRACTperiod.
A. TRANSFER PROCEDURES:
ReturntoYOURDEALER,completetheTransferofContractformprovidedbyYOURDEALER,andpresentthefollowingitems:
a. ThisCONTRACT;
b. A$50.00transferfeepayabletoYOURDEALER;and
c. Documentationevidencingprivatepartysale,changeofownershipandodometerreading(theactualmilestraveled,measuredbyan
operative,unalteredodometer)onthedateoftransfer.
B. TRANSFER CONDITIONS:
a. THIS CONTRACT CAN ONLY BE TRANSFERRED TO A PRIVATE OWNER, WITHIN 20 DAYS OF CHANGE OF VEHICLE OWNERSHIP.
ADDITIONALLY, ALL REMAINING UNDERLYING WARRANTIES MUST BE TRANSFERRED TO THE NEW OWNER.
b. THIS CONTRACT CANNOT BE TRANSFERRED TO ANOTHER VEHICLE, TO A VEHICLE DEALER OR TO THE CUSTOMER OF A VEHICLE
DEALER, OR TO A LENDER.
c. AtransfereemaynottransferthisCONTRACTtoasubsequentpurchaseroftheVEHICLE.UpontransferoftheVEHICLEbyatransferee
to asubsequentpurchaser,thiscoverageisnolongerinforce.
VIII. NOTICE
The contents of this CONTRACT should be interpreted and understood within the meaning of a “Service Contract” as referred to in Public Law #93-637.
BY ENTERING INTO THIS CONTRACT, YOU DO NOT WAIVE ANY WARRANTIES THAT MAY BE IMPLIED BY LAW. Further, YOU are advised that
there are state and federal laws that protect YOUR interests as a consumer. If a problem cannot be resolved with the ADMINISTRATOR, YOU may have
other rights and remedies available to YOU.
The state of Washington is the jurisdiction for any civil action in connection with a motor vehicle service contract.
In Washington obligations and the performance to YOU under this CONTRACT are guaranteed and insured by a policy issued by American Bankers
Insurance Company of Florida (a California approved Insurance Company), 11222 Quail Roost Drive, Miami, FL 33157, (866) 306-6694 (Policy Number
SFN-300-WA-3 in Washington). If a covered claim or refund is not paid within sixty (60) days after proof of loss has been led, YOU may le a claim directly
with the Insurance Company by contacting the Insurance Company at the number provided above.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT AMERICAN HONDA FINANCE CORPORATION AT
HONDACARECONTRACTSERVICES,P.O.BOX2225,TORRANCE,CA90509-2225,ORCALL(800)999-5901.
FORROADSIDEASSISTANCE,PLEASECALL(800)594-7400.