Department of Procurement Services
PCard Policy & Procedures
5
Rev. 6/2021
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categories where no ODU contract is available, a helpful tool called Executive Order 35 Aid is
available on the SWaM page.
Missing supporting documentation – Examples include: receipts with no line item detail, Aramark
additional documentation incomplete (requirements - attendee lists, Aramark confirming signed
prior to event date, Aramark complete order showing payment was made), no VP level approval
for memberships (University Policy 1060), etc. All supporting documentation must be uploaded to
transactions for audit purposes unless your department has made other arrangements with
Procurement Services.
Description of purchase in Works comment not including all relevant information – Examples:
comment in Works with purchase description and business justification not detailed enough to
show how purchase relates to University business/benefit; travel/car rental transactions not
including name of traveler, destination and purpose of travel; generic terms like “supplies” with
no additional information for what kind of supplies and how supplies will be used.
Late reconciliation – Reconciliation must be completed by both cardholder and approver/reviewer
by the 5
th
of the month for the previous billing cycle (typically ending on the 15
th
of the month). A
chart with billing cycles, signoff deadlines, and Banner posting dates is available on the
Procurement Services PCard Page
Virginia sales taxes paid to vendors and not credited back to account. (Or missing comment to
note that tax shows in Works but not on receipt.)
Secure Your Card
Use of the PCard is limited to the person whose name appears on the front of the card. The card
shall not be loaned to another person, including the approver/reviewer. If the cardholder will be
away for an extended period, another person in the department should obtain a card.
The PCard must be kept in a secure location at all times. The account number shall not be posted
or left in a conspicuous place.
The complete 16-digit account number must never be faxed, mailed or emailed (including
attachments) to the vendor. The order may be faxed or emailed, but the account number must
be phoned in to the vendor.
If the card is lost or stolen, the cardholder should email the PCard Administrator, then
immediately contact Bank of America Customer Support at 888-449-2273 or the Bank of America
Fraud Specialists at 866-500-8262 to verify no fraudulent activity is on the card and request that
a replacement card be sent. If you are prompted to enter the card number and do not have this
information, you can enter **0 to bypass this prompt.
Cardholders may purchase from the internet if the vendor’s website has a Secured Socket Layer
(SSL) Version 2.0 or greater at the point of order entry. Websites with this security begin with
https:// in the URL.
Bank of America will never initiate a call and ask for your card number and expiration date. If you
receive a call from someone claiming to be from the bank, ask for their name and telephone
number to call them back. Then call the toll free Bank of America Customer Support at 888-449-
2273 or the number on the back of your card.