December 29, 2023

This memorandum provides general operating policy and holiday planning guidance for the upcoming

2024 Martin Luther King Jr. Day Holiday (observed on Monday, January 15). Service levels for this

holiday are displayed in Exhibit 125.22 of the Postal Operations Manual (POM).

Martin Luther King Jr. Day is a non-widely observed holiday, which means that many businesses are

open and producing outgoing mail. District Managers will coordinate with plant partners and perform full

collections if cancellations are scheduled. Collection times must be performed as close to the latest

posted pick-up time as possible. District Managers must also coordinate with Logistics to ensure

Delivery Operations

All offices should carefully review their staffing plans for this holiday and adjust as necessary to meet the

needs of their communities.

• All delivery units should act prior to this date to ensure that units are in a current package and

mail delivery status.

• For planning purposes, Post Offices should use recent mail volume trends, and adjust for any

our same day mailers. Route Books will be sent from the External Customer Integration Team via

the SharePoint below and My Post Office (MyPO) certification link:

HQ External Customer Integration (sharepoint.com)

• A delivery manager or supervisor must:

o Post the holiday work schedules and review attendance patterns to be addressed.

o Ensure compliance to the Triangulation Escalation play leading into the holiday weekend.

Sunday, January 14, 2024:

All offices recouple and move to our new Sunday HUB structure.

• Normal (Sunday) service levels will be provided in delivery operations including Sunday/Holiday

Priority Mail Express and Sunday/Holiday Same Day Package Delivery (new HUB and spoke

structure).

• Management should schedule based on Dynamic Routing (DRT) projections versus actual hours.

• EAS must use Delivery Management Systems (DMS), when available, to confirm proper scanning

and delivery of Sunday parcels has been completed at all hub locations.

• Delivery of any product not committed on this day will be designated by the Vice President for

• Walmart will drop to Sunday/Holiday sites on Monday, January 15, 2024, for Monday delivery.

Walmart will utilize the Sunday Route Book times for Monday drops.

o Please review all major mailer Route Books for Monday/Holiday drop times.

• EAS must use DMS, when available, to confirm proper scanning and delivery of Same Day

parcels has been completed at all HUB locations.

• Delivery of any product not committed on this day will be designated by the Vice President for

that assigned Region.

• Collection Operations:

o District Managers will coordinate with plant partners and perform full collections if

cancelations are scheduled.

Return to normal service levels.

• Take appropriate action to ensure units remain in a current status; the goal is to have zero

delayed or curtailed mail volumes.

• Review past performance and work with In-Plant Support and Network Operations on

transportation.

• Full local management engagement, to include reducing and eliminating telecoms during morning

operations, to support the front-line delivery teams.

• Planning and scheduling must be aligned to support leave and return times without conducting 6

to 9 package deliveries.

• Plan and schedule in alignment to address efficiencies ensuring overtime and penalty overtime

Retail and Post Office Operations

Management should review staffing plans and adjust as necessary to meet the needs of their

communities using recent and SPLY retail sales trend information and mail volumes.

Management should ensure SSK consumables and supplies are fully stocked and postage

stamps/mailing supplies (Expedited Packaging Supplies, ReadyPost, Greeting Cards, Gift Cards) are

available for customers.

Offices should display proper “door cling” signage prior to the holiday. Visibly taped or handwritten

Saturday, January 13: Normal (Saturday) service levels will be provided in Retail and Post Office

Operations.

• Remote Forwarding System (RFS): Ensure undeliverable parcels are processed timely to

avoid backlogs through the holiday.

• Parcel Return Service (PRS): Dispatch PRS as scheduled. If needed, escalate non-picked up

package issues to your Business Service Network (BSN) representative, and annotate in RADAR.

For Return Delivery Units (RDU), follow the 48-hour rule before dispatching to the plant.

• Equipment: Confirm all scanning equipment is operable and transmitting without incidents

• MyPO Notifications: Check MyPO notifications, including hold mail, package pickups and

redelivery and ensure items are closed in MyPO timely. Carrier pickup requests are to be closed

the same day as the request.

• ‘First In First Out’ (FIFO): Use placards, signs, and lines for maintaining FIFO to manage volume

and assist with applying the correct Delivery Day Indicator (DDI)

• Delivery Day Indicator (DDI): Management oversight to ensure delivery units apply the correct

DDI BEFORE scanning packages (see below). REMINDER: After 11:00 AM, in conjunction

with 15 minutes of idle time (no scans), the PASS and DSS machines will no longer have

“Today” available as a DDI selection

• PM Parcel Distribution: Review volumes, schedules, and work all available parcels in the PM to

• Advance all available blue & orange Marketing Mail for Saturday delivery

• Review IVES scheduling to match operating plans.

• Focus on RPG Compliance and P2P (Start Time & Throughput).

• Inhibit Delivery Point Sequence (DPS) sort program regeneration prior to the holiday and re-

establish afterwards.

• Utilize an RPG model for DPS processing on Sunday & Monday night that ensures an early DPS

dispatch for Tuesday delivery.

• Ensure only one DPS run on Tuesday morning (no double runs of DPS).

• Communicate with Marketing and Logistics to leverage mailer package volumes available for

Holiday pick up and Outgoing processing.

• 24-hour coverage, including on the holiday, to provide assistance and escalation

• Increased monitoring of MMP performance to plan on Saturday & Sunday

• Increased monitoring of DPS performance to plan on Sunday & Monday

Specific planning activities should include:

• Coordination with Business Mail Entry Unit (BMEU) Managers

• Coordination with Detached Mail Units

• Coordination with Business Service Network Managers

• Notifying Commercial Mailers of BMEU holiday hours and assurance that mail which is entered will

be processed and dispatched

returns sorted and available to PRS partners as agreed.

Plant managers are to ensure proper Priority Mail Open & Distribute (PMOD) process, especially ensuring

all destinating volume receives it’s stopped the clock Received At Opening Unit (RAOU) scan upon

arrival.

Plant managers must ensure that Integrated Operating Plans (IOPs) between the BMEUs and Operations

are updated to ensure timely induction, processing and dispatch of mail presented to the BMEU prior to

and on holidays. BMEU managers must ensure that all staff at both the BMEUs and the Detached Mail

Units are familiar with and execute their operations in accordance with the IOP. Local collection and

Redirection System (PARS) and Flat PARS volumes must be identified, finalized, prepared for

assignment and dispatched on the appropriate transportation network on Saturday.

Reductions in FAST holiday constraints or facility closures will not be approved; every site must maintain

appointment availability.

Plants need to ensure timely acceptance of drop shipments. Please ensure that the local FAST facility

coordinator contact information is current. (FAST Facility Profile).

The FAST Help Desk will be authorized to contact local Plant Managers directly to resolve urgent

generate savings while maintaining service performance levels. NDCs must utilize the RPG tool to staff

operations. NDCs must schedule drop shipment acceptance hours to ensure timely induction, processing

and dispatch of mail.

If there is a need to deviate from this guidance, please work through the appropriate office for an

exception.

Maintenance Operations

for critical actions and tasks.

Additional Information

• For all power outages, create a ticket on the MTSC Web Ticket Portal for the affected site and

provide all relevant information about the outage.

• For planned power outages, sites must submit a Change Request (CR) form to

FAP_Power_Outage_Notification@usps.gov. The CR form is available in the MTSC KB.

Upon receipt of the MTSC web ticket, the MTSC Helpdesk will contact Engineering to:

Non-Emergency Project Requests

MTSC will provide phone support 24 hours a day through the holiday but will curtail all

non-emergency support activities to ensure sufficient HelpDesk coverage during the holiday scheduling

period. Normal projects and supplemental support activities will resume in the week following the holiday.

International Service Center Operations

This non-widely-observed holiday presents an opportunity to maximize processing to take full advantage

Ensure processing and dispatch of Priority throughout the holiday weekend to avoid exceeding lift

• FedEx, UPS, and commercial air will operate a normal schedule throughout the holiday period.

• Supplemental networks (Aloha, Amazon, AmeriJet, Kalitta and Norther Air Cargo) will not operate

on Tuesday 1/16/24.

FedEx:

UPS:

Non- Widely Observed Holidays

CAIR: