Proprietary and Confidential
2022 McLagan J
ob Catalogues
Property & Casualty Insurance Survey
&
Insurance Infrastructure Survey
The Job Catalogue is divided into four sections:
Section A - Introduction
Section B - Job Denitions
Section C - Level Denitions
Section D - Methodology & Condentiality
Our global compensation survey program has been built from over 50 years of
partnering with our clients. We collect the most accurate and comprehensive data
across the nancial services, nancial technology, and consulting industries.
All survey data can be accessed via our platform, McLaganLive. Compensation
survey data helps ensure that you have a factual basis for some of your most
important people-related decisions. McLagan’s surveys are a cornerstone of that
better decision-making process.
This catalogue provides detailed information about McLagan’s survey coverage and, along with other
supporting information and advice from your local consultants, is intended to help you with survey job
matching and data submission.
McLagan surveys include:
• Robust, sector-specic coverage.
• New functions and specializations that reect our commitment to provide you with detailed, granular
results and insights in a changing business and technology environment.
• Globally consistent structure, facilitating cross-country analysis.
• Common leveling framework, allowing for cross-functional and
cross-industry analysis.
The survey design is intended to:
• Make the job matching process easier for you.
• Provide you with richer data that enables more robust analysis.
This Job Catalogue outlines the coding methodology for aligning your jobs to McLagan’s survey positions.
As you review this catalogue and match your employees please note that:
• Our survey job titles are normalized / genericized and may not exactly match your rm’s position titles.
• You should provide data for all employees whose job content reasonably matches the survey’s
benchmark jobs.
We are available to help you throughout the job matching and data submission process. That’s our job.
McLagan Compensation Offerings
Data is at the Center of
Everything We Do
Market Practice Studies Advisory People Analytics
Market Practice Studies provide
an additional perspective to
supplement compensation market
data. They are designed to
enhance clients’ understanding
of human capital trends in the
market that go beyond pay
levels, from broad human capital
practices to linking pay to
employee performance.
We specialize in helping clients
build the rewards programs they
need to be successful today
and for tomorrow. Our advisory
knowledge and expertise in
total rewards benchmarking &
optimization, job architecture
design, and incentive design
allows your rm to deliver rewards
in a clear and compelling way.
Additionally, we can partner
with you to design executive
compensation programs that are
competitive, compelling, and
aligned with your business
strategies. We can help you
implement solutions around
corporate governance,
regulatory compliance, and risk
protection policies.
Building the workforce of the
future mandates innovative,
one-of-a-kind tools that dive
deeper into data and deliver
actionable insights so you can
transform risk into advantage.
Driven by our proprietary
data, technology, and industry
expertise, we have designed
a suite of solutions to address
critical workforce issues
including the rising challenge
of pay equity, turnover, and
people cost. We’re here to help
you unlock insights and reap
the advantages of an analytics-
driven approach to HR.
McLagan’s survey data is the foundation to the advisory support that we provide
our clients globally. McLagan consultants bring focused industry expertise and
a general management perspective that ensures our recommendations reect
technical and market considerations, tax and accounting requirements, human
resource regulations, and current market practices. We assign a highly skilled
senior consultant to every project team, and our approach is customized for every
project, ensuring alignment to our clients’ goals and objectives.
Section A
Introduction
A.2 McLagan Job Catalogue Proprietary and Confidential
Location
The employee’s physical location, collected by ofcial ISO country code.
Examples include United States, United Kingdom, Singapore, India.
CC
Group
The highest level of a job—a major division, department, or primary
industry.
Examples include Asset Management, Consumer Banking,
Infrastructure, Markets & Investment Banking.
GGG
Sub-Group
The second-highest level of a job—a subdivision, smaller department,
primary and/or secondary industry.
Examples include Traditional Investments, Credit Cards, Finance &
Treasury, Investment Banking.
SSS
Function
The primary activity that describe the job’s core responsibilities.
Examples include Portfolio Management, Sales, Finance, Relationship
Management.
FF
Area
The principle specicity of expertise or product for which the job is
responsible for and contributes to role differentiation.
Examples include Equities, Retail & Private Label, Accounting, Industry
Coverage.
AA
Focus
The most precise specication of the job’s responsibilities and/or within
the product coverage.
Examples include U.S. Equities – Large Cap – Growth, Retail Cards,
Financial Planning & Analysis, Media & Telecom.
FF
Level
A numerical value representing the normalized market level based on a
consistent set of dened dimensions.
Examples include 09 -Senior Expert, 07 -Advanced, 05 - Intermediate,
10 -Managing Expert.
LL
Navigating the McLagan Job Catalogue
Our compensation benchmark code structure has been designed for
efcient and consistent employee job mapping.
Attributes of the McLagan Benchmark Code
A.3 McLagan Job Catalogue Proprietary and Confidential
Identify the Location, Group, and Sub-Group
To begin the rst part of the code will be to assign
Location, Group, and Sub-Group to each employee. The
physical location is the country’s ISO code. The Group
and Sub-Group codes are available in the Job Catalogue.
CC.GGGSSS.??.????.??
Select the Function, Area, and Focus
Next, assign each employee to the more specic job
attributes, starting with Function and then assigning the
next two levels of specicity—Area and Focus.
CC.GGGSSS.FF.AAFF.??
Determine the Level
The nal step in the process is to assign the appropriate
market-normalized Level as dened by McLagan.
CC.GGGSSS. FF. A AFF. LL
Matching Your Employees to
McLagan’s Benchmark Codes
Group
Location
Sub-Group
Group
Location
Sub-Group
Area
Function
Focus
Group
Location
Sub-Group
Area
Function
Focus
Level
Anatomy of the McLagan Benchmark Code
CC.GGGSSS.FF.AAFF.LL
A.4 McLagan Job Catalogue Proprietary and Confidential
Global Coverage
Locations
Over 45 locations are covered by McLagan’s Compensation Survey Program including
those listed below. For a comprehensive list of all locations and corresponding codes,
please reference our Global Data Collection and Survey Results Methodology Guide on
McLaganLive (ml.aon.com).
ISO
Code Country
Americas
AR
Argentina
BR
Brazil
CA
Canada
CL
Chile
CO
Colombia
MX
Mexico
PE
Peru
US
United States
Asia Pacic
AU
Australia
BD
Bangladesh
CN
China
HK
Hong Kong
IN
India
ID
Indonesia
JP
Japan
MY
Malaysia
PH
Philippines
SG
Singapore
KR
South Korea
TW
Taiwan
TH
Thailand
VN
Vietnam
ISO
Code Country
Europe
BE
Belgium
FI
Finland
FR
France
DE
Germany
IE
Ireland
IT
Italy
LU
Luxembourg
NL
Netherlands
NO
Norway
PL
Poland
RU
Russia
ES
Spain
SE
Sweden
CH
Switzerland
GB
United Kingdom
Middle East
& Africa
BH
Bahrain
JO
Jordan
KW
Kuwait
OM
Oman
QA
Qatar
SA
Saudi Arabia
ZA
South Africa
AE
United Arab
Emirates
A.5 McLagan Job Catalogue Proprietary and Confidential
Group & Sub-Group Coverage
McLagan has comprehensive coverage across nancial services.
ASM Asset Management
ATS Alternatives Leadership & Sales
ALC Alternative Credit
ASC Asset Consulting
CMR Commercial Real Estate
HGF Hedge Funds
PEQ Private Equity
REI Real Estate
RPS Retirement Plan Services
TRD Traditional Investments & Leadership
TSM Traditional Sales & Marketing
AOI Asset Owners / Institutional Investors
CPS Corporate Plan Sponsors
EFS Endowments & Foundations
FAO Family Ofces
PUB Public Funds
COM Commodities
COM Commodities
CON Consulting & Professional Services
CON Consulting & Professional Services
SCM
Strategic Communications & Marketing
CNB Consumer Banking
CNB Consumer Banking
CRC Credit Cards
MBK Mortgage Banking
MER Merchant Services
MSE Mortgage Servicing
CCB Corporate, Commercial, & Specialty
Lending
AVF Aviation Finance
CMB Commercial Banking
COR Corporate Banking
CMF Commercial Finance
ELF Equipment Leasing & Finance
MLL Middle Market Leveraged Lending
CRE Real Estate Finance
TRA Transaction Banking
FIN Financial Services
DIG Digital
EXM Executive Management
INF Infrastructure
INF.CB Corporate & Business Administration
INF.CM Communications & Marketing
INF.CT Control Functions
INF.FT Finance & Treasury
INF.HR Human Resources
INF.OP Operations
INF.TE Technology
FIT Financial Technology & Digital Solutions
FIT Financial Technology & Digital Solutions
INS Insurance
GEN Property & Casualty / General Insurance
PCR Reinsurance
PCS P&C Specialty Insurance
LFI Life Insurance
LLS Lloyd's Specialty
BRO Insurance Brokerage
MIB Markets & Investment Banking
EQD Equities
EQR Equity Research
FID Fixed Income
FIR
Fixed Income Research
IBD Investment Banking
IVS Investor Services
MIB Cross Divisional Management
WMT Wealth Management
BRK Retail Brokerage
PCM Private Client Investment Management
PRI Private Banking
WMA Wealth Management Administration
PRU Ultra-High Net Worth
A.6 McLagan Job Catalogue Proprietary and Confidential
Cross Sector Global Leveling Structure
Our benchmarks follow one consistent leveling structure across all sectors,
geographies, and roles.
See Section C: Level Denitions for more guidance.
Levels are determined by measurement
across dimensions dened as:
Core Dimensions
• Strategic / Tactical / Transactional
• Firm / Division / Department /
Individual
• Client Coverage (External or Internal)
• Typical Experience
• Title Guidelines / Samples Positions
Accountability & Judgement
• Accountability
• Judgement
Knowledge
• Business Knowledge
• Breadth of Expertise
Impact
• Influence & Impact
People
• Leading & Managing
• People Development
• Level of Interaction
Level
Leadership
Leadership levels cover employees
who have a significant influence on the
overall strategy and execution of the
entire firm, major division, or business
unit. Leadership levels typically manage
significant groups of employees with
multiple layers of management.
14
Executive
13
12
11
10 Managing Expert
Professionals
Professional levels cover individual
contributors and managers on career
paths focused on people management,
process management, specialization,
and/or functional leadership.
Professional levels typically cover
the majority of employees within
organizations.
09 Senior Expert
08 Expert
07 Advanced
06 Experienced
05 Intermediate
04 Entry
Support
Support levels cover employees who
perform roles delivering tactical and
routine activities, generally with high
levels of oversight by people managers
or formal procedures.
03 Senior Support
02 Intermediate Support
01 Junior Support
Section B
Job
Definitions
Insurance Group
Benchmarking Codes & Job
Definitions
_ _.INS_ _ _ ._ _ ._ _ _ _ ._ _
McLagan B.1
Insurance (INS)
Sub-Group Codes and Definitions
Code
Definition
Page
GEN
Property & Casualty / General Insurance
Property & Casualty / General Insurance covers activities related to insurance products that cover tangibly
owned objects, such as a car or home, in addition to liability coverage for accidents.
Page B.
3
INF
Infrastructure
Infrastructure covers activities related to enabling functions that drive business results. Core roles include
communications, compliance, corporate and business administration, finance, human resources, legal,
marketing, operations, risk management, technology, and treasury.
Page B.
55
_ _.INS_ _ _._ _ ._ _ _ _ ._ _
Benchmark Code Structure
B.2 McLagan Job Catalogue Proprietary and Confidential
Insurance
INS
Life Insurance
LFI
P&C Specialty
Insurance
PCS
Lloyd's Specialty
LLS
Insurance
Brokerage
BRO
Insurance (INS)
Property & Casualty / General Insurance (GEN)
Group ¦ Sub-Group ¦ Function
Group
Sub-Group
Reinsurance
PCR
Property &
Casualty /
General Insurance
GEN
Function
Leadership
LE
Strategic
Planning &
Development
SD
Sales
SA
Product
Management /
Development
PR
Actuarial
Services
AS
Analytics,
Modelling, &
Reporting
AB
Relationship
Management
RM
Licensing
Administration
LA
Insurance
Underwriting
IU
Liability Risk
Consulting
LR
Ceded
Reinsurance
CX
Client Service
& Reporting
CR
Claims
CL
Insurance
Operations
IO
Benchmark Code Structure
_ _.INSGEN._ _._ _ _ _._ _
B.3 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Leadership
Chief Executive Officer
Property & Casualty
INSGEN.LE.AIPC
Multi-Focus
INSGEN.LE.AIMF
Chief Operating Officer
Property & Casualty
INSGEN.LE.AWPC
Multi-Focus
INSGEN.LE.AWMF
Chief Administrative
Officer
Property & Casualty
INSGEN.LE.ADPC
Multi-Focus
INSGEN.LE.ADMF
Chief Executive Officer -
Business Unit
Commercial Lines
INSGEN.LE.AJCL
Personal Lines
INSGEN.LE.AJPL
Property & Casualty
INSGEN.LE.AJPC
Workers' Compensation
INSGEN.LE.AJWC
Multi-Focus
INSGEN.LE.AJMF
Chief Operating Officer -
Business Unit
Commercial Lines
INSGEN.LE.AXCL
Personal Lines
INSGEN.LE.AXPL
Property & Casualty
INSGEN.LE.AXPC
Workers' Compensation
INSGEN.LE.AXWC
Multi-Focus
INSGEN.LE.AXMF
Chief Administrative
Officer - Business Unit
Commercial Lines
INSGEN.LE.AECL
Personal Lines
INSGEN.LE.AEPL
Property & Casualty
INSGEN.LE.AEPC
Workers' Compensation
INSGEN.LE.AEWC
Multi-Focus
INSGEN.LE.AEMF
Chief Investment Officer
Multi-Focus
INSGEN.LE.AQMF
Head of Operations &
Technology
Multi-Focus
INSGEN.LE.FBMF
Chief Strategy Officer
Multi-Focus
INSGEN.LE.BDMF
Head of Insurance
Operations
Multi-Focus
INSGEN.LE.EFMF
B.4 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Leadership
Regional / Divisional Head
of Insurance Operations
Multi-Focus
INSGEN.LE.GNMF
Strategic Planning &
Development
Branch Management
Multi-Focus
INSGEN.SD.BMMF
Business Development
Manager
Multi-Focus
INSGEN.SD.BDMF
Channel Development
Multi-Focus
INSGEN.SD.CDMF
General Business
Development
Multi-Focus
INSGEN.SD.GMMF
Revenue Manager
Commercial Lines
INSGEN.SD.RMCL
Personal Lines
INSGEN.SD.RMPL
Multi-Focus
INSGEN.SD.RMMF
Strategic Planning &
Development
Multi-Focus
INSGEN.SD.SPMF
Sales
Head of Sales & Marketing
Property & Casualty
INSGEN.SA.FSPC
Multi-Focus
INSGEN.SA.FSMF
Head of Sales
Property & Casualty
INSGEN.SA.HWPC
Multi-Focus
INSGEN.SA.HWMF
Regional / Divisional Head
of Sales & Marketing
Commercial Lines
INSGEN.SA.GOCL
Personal Lines
INSGEN.SA.GOPL
Property & Casualty
INSGEN.SA.GOPC
Workers' Compensation
INSGEN.SA.GOWC
Multi-Focus
INSGEN.SA.GOMF
Regional / Divisional Head
of Sales
Commercial Lines
INSGEN.SA.RDCL
Personal Lines
INSGEN.SA.RDPL
Property & Casualty
INSGEN.SA.RDPC
Workers' Compensation
INSGEN.SA.RDWC
Multi-Focus
INSGEN.SA.RDMF
Head of Intermediary
Property & Casualty
INSGEN.SA.HNPC
Multi-Focus
INSGEN.SA.HNMF
McLagan B.5
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Sales
Intermediary
External Independent Agent
Management - Commercial Lines
INSGEN.SA.ITEC
External Independent Agent
Management - Multi-Focus
INSGEN.SA.ITEM
External Independent Agent
Management - Personal Lines
INSGEN.SA.ITEP
External Independent Agent
Management - Property & Casualty
INSGEN.SA.ITEX
External Independent Agent
Management - Workers'
Compensation
INSGEN.SA.ITEQ
Internal Independent Agent
Management - Commercial Lines
INSGEN.SA.ITIC
Internal Independent Agent
Management - Multi-Focus
INSGEN.SA.ITIM
Internal Independent Agent
Management - Personal Lines
INSGEN.SA.ITIP
Internal Independent Agent
Management - Property & Casualty
INSGEN.SA.ITIX
Internal Independent Agent
Management - Workers'
Compensation
INSGEN.SA.ITIW
Multi-Focus
INSGEN.SA.ITMF
Support - Commercial Lines
INSGEN.SA.ITSC
Support - Multi-Focus
INSGEN.SA.ITSM
Support - Personal Lines
INSGEN.SA.ITSP
Support - Property & Casualty
INSGEN.SA.ITSX
Support - Workers' Compensation
INSGEN.SA.ITSW
Agency Development
Multi-Focus
INSGEN.SA.ADMF
Agency Management
Multi-Focus
INSGEN.SA.AMMF
Agency Support
Multi-Focus
INSGEN.SA.ASMF
Agency Training
Multi-Focus
INSGEN.SA.ATMF
Bancassurance
Bancassurance Sales
INSGEN.SA.BABA
Key Account Management
INSGEN.SA.BAKM
B.6 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Sales
Bancassurance
Support
INSGEN.SA.BASU
Multi-Focus
INSGEN.SA.BAMF
Captive Agency
Management
Property & Casualty
INSGEN.SA.CAPC
Multi-Focus
INSGEN.SA.CAMF
Captive Agency Sales
Captive Broker Sales - Individual
Contributor - Commercial Lines
INSGEN.SA.CBCC
Captive Broker Sales - Individual
Contributor - Multi-Focus
INSGEN.SA.CBCM
Captive Broker Sales - Individual
Contributor - Personal Lines
INSGEN.SA.CBCP
Car Dealer Channel Sales
INSGEN.SA.CBCD
External Captive Agent Sales -
Commercial Lines
INSGEN.SA.CBEC
External Captive Agent Sales - Multi-
Focus
INSGEN.SA.CBEM
External Captive Agent Sales -
Personal Lines
INSGEN.SA.CBEP
External Captive Agent Sales -
Property & Casualty
INSGEN.SA.CBEX
External Captive Agent Sales -
Workers' Compensation
INSGEN.SA.CBEW
Internal Captive Agent Sales -
Commercial Lines
INSGEN.SA.CBIC
Internal Captive Agent Sales - Multi-
Focus
INSGEN.SA.CBIM
Internal Captive Agent Sales -
Personal Lines
INSGEN.SA.CBIP
Internal Captive Agent Sales -
Property & Casualty
INSGEN.SA.CBIX
Internal Captive Agent Sales -
Workers' Compensation
INSGEN.SA.CBIW
Multi-Focus
INSGEN.SA.CBMF
Support - Commercial Lines
INSGEN.SA.CBSC
Support - Multi-Focus
INSGEN.SA.CBSM
Support - Personal Lines
INSGEN.SA.CBSP
Support - Property & Casualty
INSGEN.SA.CBSX
McLagan B.7
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Sales
Captive Agency Sales
Support - Workers' Compensation
INSGEN.SA.CBSW
Direct Professional Sales
Property & Casualty
INSGEN.SA.DPPC
Workers' Compensation
INSGEN.SA.DPWC
Multi-Focus
INSGEN.SA.DPMF
Direct Response Sales
Telemarketing Inbound
INSGEN.SA.DRTI
Telemarketing Outbound
INSGEN.SA.DRTO
Multi-Focus
INSGEN.SA.DRMF
Direct Retail & Branch
Sales
Contact Center Sales
INSGEN.SA.DBCC
Property & Casualty
INSGEN.SA.DBPC
Multi-Focus
INSGEN.SA.DBMF
Group Sales
Property & Casualty
INSGEN.SA.GSPC
Multi-Focus
INSGEN.SA.GSMF
Group Sales Administration
RFP Response
INSGEN.SA.GARF
Group Sales Support
INSGEN.SA.GAGR
Group Sponsor Administration
INSGEN.SA.GAGA
Head of Captive Agency
Management
Property & Casualty
INSGEN.SA.HAPC
Multi-Focus
INSGEN.SA.HAMF
Head of Direct Response
Sales
Property & Casualty
INSGEN.SA.HFPC
Workers' Compensation
INSGEN.SA.HFWC
Multi-Focus
INSGEN.SA.HFMF
Head of Direct Retail &
Branch Sales
Property & Casualty
INSGEN.SA.HGPC
Multi-Focus
INSGEN.SA.HGMF
Head of Group Sales
Property & Casualty
INSGEN.SA.HIPC
Multi-Focus
INSGEN.SA.HIMF
Head of Insurance
Corporate Sales
Property & Casualty
INSGEN.SA.ICPC
Multi-Focus
INSGEN.SA.ICMF
B.8 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Sales
Insurance Corporate Sales
Property & Casualty
INSGEN.SA.IOPC
Multi-Focus
INSGEN.SA.IOMF
Sales Planning
Administration
Sales Planning
INSGEN.SA.SLSP
Sales Support
Multi-Focus
INSGEN.SA.SSMF
Multi-Area
Multi-Focus
INSGEN.SA.MAMF
Relationship Management
Head of Intermediary Key
Account Management
Multi-Focus
INSGEN.RM.HKMF
Property & Casualty
INSGEN.RM.HKPC
Group Sponsor
Relationship Management
Multi-Focus
INSGEN.RM.GSMF
Intermediary Key Account
Management
Commercial Lines
INSGEN.RM.IKCL
Personal Lines
INSGEN.RM.IKPL
Property & Casualty
INSGEN.RM.IKPC
Workers' Compensation
INSGEN.RM.IKWC
Multi-Focus
INSGEN.RM.IKMF
Licensing Administration
Licensing Administrator
Multi-Focus
INSGEN.LA.LAMF
Actuarial Services
Chief Actuary
Property & Casualty
INSGEN.AS.CAPC
Multi-Focus
INSGEN.AS.CAMF
Fellow
Capital
INSGEN.AS.FECA
Commercial Lines
INSGEN.AS.FECL
Personal Lines
INSGEN.AS.FEPL
Pricing - Commercial Lines
INSGEN.AS.FEPC
Pricing - Multi-Focus
INSGEN.AS.FEPM
Pricing - Personal Lines
INSGEN.AS.FEPP
Pricing - Property & Casualty
INSGEN.AS.FEPY
Pricing - Workers' Compensation
INSGEN.AS.FEPW
Property & Casualty
INSGEN.AS.FEPR
Reserving - Commercial Lines
INSGEN.AS.FERC
McLagan B.9
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Actuarial Services
Fellow
Reserving - Multi-Focus
INSGEN.AS.FERM
Reserving - Personal Lines
INSGEN.AS.FERP
Reserving - Property & Casualty
INSGEN.AS.FERX
Reserving - Workers' Compensation
INSGEN.AS.FERW
Workers' Compensation
INSGEN.AS.FEWC
Multi-Focus
INSGEN.AS.FEMF
Fellow Track
Commercial Lines
INSGEN.AS.FTCL
Personal Lines
INSGEN.AS.FTPL
Property & Casualty
INSGEN.AS.FTPC
Workers' Compensation
INSGEN.AS.FTWC
Multi-Focus
INSGEN.AS.FTMF
Career Actuarial Associate
Commercial Lines
INSGEN.AS.AACL
Personal Lines
INSGEN.AS.AAPL
Property & Casualty
INSGEN.AS.AAPC
Workers' Compensation
INSGEN.AS.AAWC
Multi-Focus
INSGEN.AS.AAMF
Student
Property & Casualty
INSGEN.AS.STPC
Multi-Focus
INSGEN.AS.STMF
Actuarial Support
Property & Casualty
INSGEN.AS.ASPC
Multi-Focus
INSGEN.AS.ASMF
Unit Pricing
Multi-Focus
INSGEN.AS.UPMF
Multi-Area
Multi-Focus
INSGEN.AS.MAMF
Product Management /
Development
Head of Product
Management &
Development
Commercial Lines
INSGEN.PR.HPCL
Personal Lines
INSGEN.PR.HPPL
Property & Casualty
INSGEN.PR.HPPC
Workers' Compensation
INSGEN.PR.HPWC
B.10 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Product Management /
Development
Head of Product
Management & Developme
Multi-Focus
INSGEN.PR.HPMF
E-Business
E-Commerce Sales Service
INSGEN.PR.EBEC
Product Manager
INSGEN.PR.EBPM
Product Operation
INSGEN.PR.EBPO
Multi-Focus
INSGEN.PR.EBMF
Product Development
Commercial Lines
INSGEN.PR.PDCL
Personal Lines
INSGEN.PR.PDPL
Property & Casualty
INSGEN.PR.PDPC
Workers' Compensation
INSGEN.PR.PDWC
Multi-Focus
INSGEN.PR.PDMF
Product Management
Commercial Lines
INSGEN.PR.PMCL
Personal Lines
INSGEN.PR.PMPL
Property & Casualty
INSGEN.PR.PMPC
Workers' Compensation
INSGEN.PR.PMWC
Multi-Focus
INSGEN.PR.PMMF
Product Management &
Development Support
Multi-Focus
INSGEN.PR.PXMF
Analytics, Modeling, &
Reporting
Insurance Pricing
Multi-Focus
INSGEN.AB.IPMF
Predictive Analytics
Multi-Focus
INSGEN.AB.PAMF
Predictive Modeling
Multi-Focus
INSGEN.AB.PMMF
Multi-Area
Multi-Focus
INSGEN.AB.MAMF
Insurance Underwriting
Chief Underwriting Officer
Property & Casualty
INSGEN.IU.CUPC
Multi-Focus
INSGEN.IU.CUMF
Regional / Divisional Head
of Underwriting
Commercial Lines
INSGEN.IU.RDCL
Personal Lines
INSGEN.IU.RDPL
Property & Casualty
INSGEN.IU.RDPC
Workers' Compensation
INSGEN.IU.RDWC
McLagan B.11
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Insurance Underwriting
Regional / Divisional Head
of Underwriting
Multi-Focus
INSGEN.IU.RDMF
Risk Engineering
Commercial Lines
INSGEN.IU.RKCL
Personal Lines
INSGEN.IU.RKPL
Multi-Focus
INSGEN.IU.RKMF
Desk Underwriting
Commercial Lines
INSGEN.IU.DECL
Personal Lines
INSGEN.IU.DEPL
Property & Casualty
INSGEN.IU.DEPC
Workers' Compensation
INSGEN.IU.DEWC
Doctor / Medical
Underwriting
Medical
INSGEN.IU.DRME
Field Underwriting
Commercial Lines
INSGEN.IU.FUCL
Personal Lines
INSGEN.IU.FUPL
Property & Casualty
INSGEN.IU.FUPC
Workers' Compensation
INSGEN.IU.FUWC
Insurance Loss Control
Commercial Lines
INSGEN.IU.ILCL
Personal Lines
INSGEN.IU.ILPL
Property & Casualty
INSGEN.IU.ILPC
Workers' Compensation
INSGEN.IU.ILWC
Premium Audit
Commercial Lines
INSGEN.IU.PACL
Property & Casualty
INSGEN.IU.PAPC
Workers' Compensation
INSGEN.IU.PAWC
Underwriting Support
Commercial Lines
INSGEN.IU.USCL
Personal Lines
INSGEN.IU.USPL
Property & Casualty
INSGEN.IU.USPC
Workers' Compensation
INSGEN.IU.USWC
Multi-Focus
INSGEN.IU.USMF
Insurance Underwriting –
Multi-Area
Commercial Lines
INSGEN.IU.UMCL
B.12 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Insurance Underwriting
Insurance Underwriting –
Multi-Area
Personal Lines
INSGEN.IU.UMPL
Multi-Focus
INSGEN.IU.UMMF
Liability Risk Consulting
Risk Consulting
Property & Casualty
INSGEN.LR.RCPC
Ceded Reinsurance
Multi-Area
Property & Casualty
INSGEN.CX.MAPC
Multi-Focus
INSGEN.CX.MAMF
Product Specialist
Reinsurance
Multi-Focus
INSGEN.PS.RIMF
Client Service & Reporting
Head of Client Service
Multi-Focus
INSGEN.CR.HCMF
Call Center - Inbound
Multi-Focus
INSGEN.CR.CCMF
Complaints & Escalation
Multi-Focus
INSGEN.CR.CEMF
Customer Service
Multi-Focus
INSGEN.CR.CSMF
Member Services
Management
Multi-Focus
INSGEN.CR.MSMF
Membership Management
Multi-Focus
INSGEN.CR.MMMF
Policy Administration
Multi-Focus
INSGEN.CR.PAMF
Service Quality Control
Multi-Focus
INSGEN.CR.SQMF
Multi-Area
Multi-Focus
INSGEN.CR.MAMF
Claims
Chief Claims Officer
Multi-Focus
INSGEN.CL.CIMF
Head of Claims Legal
Property & Casualty
INSGEN.CL.HLPC
Regional / Divisional Head
of Claims
Commercial Lines
INSGEN.CL.RHCL
Personal Lines
INSGEN.CL.RHPL
Property & Casualty
INSGEN.CL.RHPC
Workers' Compensation
INSGEN.CL.RHWC
Regional / Divisional Head
of Claims Legal
Commercial Lines
INSGEN.CL.RLCL
Personal Lines
INSGEN.CL.RLPL
Property & Casualty
INSGEN.CL.RLPC
Workers' Compensation
INSGEN.CL.RLWC
Adjusting
Desk - Commercial Lines
INSGEN.CL.ADDC
McLagan B.13
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Claims
Adjusting
Desk - Personal Lines
INSGEN.CL.ADDP
Desk - Property & Casualty
INSGEN.CL.ADDX
Desk - Workers' Compensation
INSGEN.CL.ADDW
Fast Track - Commercial Lines
INSGEN.CL.ADFC
Fast Track - Personal Lines
INSGEN.CL.ADFP
Fast Track - Property & Casualty
INSGEN.CL.ADFX
Fast Track - Workers' Compensation
INSGEN.CL.ADFW
Field - Commercial Lines
INSGEN.CL.ADGC
Field - Personal Lines
INSGEN.CL.ADGP
Field - Property & Casualty
INSGEN.CL.ADGX
Field - Workers' Compensation
INSGEN.CL.ADGW
Multi-Role - Commercial Lines
INSGEN.CL.ADMC
Multi-Role - Personal Lines
INSGEN.CL.ADMP
Multi-Role - Property & Casualty
INSGEN.CL.ADMX
Multi-Role - Workers' Compensation
INSGEN.CL.ADMW
Appraising
Desk - Commercial Lines
INSGEN.CL.APDC
Desk - Personal Lines
INSGEN.CL.APDP
Desk - Property & Casualty
INSGEN.CL.APDX
Desk - Workers' Compensation
INSGEN.CL.APDW
Field - Commercial Lines
INSGEN.CL.APGC
Field - Personal Lines
INSGEN.CL.APGP
Field - Property & Casualty
INSGEN.CL.APGX
Field - Workers' Compensation
INSGEN.CL.APGW
Assessing Manager
Commercial Lines
INSGEN.CL.AMCL
Personal Lines
INSGEN.CL.AMPL
Multi-Focus
INSGEN.CL.AMMF
B.14 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Claims
Assessor
Personal Lines
INSGEN.CL.ASPL
Multi-Focus
INSGEN.CL.ASMF
Case Coordinator
Workers' Compensation
INSGEN.CL.CCWC
Claims Analysis
Property & Casualty
INSGEN.CL.CYPC
Claims Attorney
Commercial Lines
INSGEN.CL.CTCL
Personal Lines
INSGEN.CL.CTPL
Property & Casualty
INSGEN.CL.CTPC
Workers' Compensation
INSGEN.CL.CTWC
Impairment Benefit
Specialist
Workers' Compensation
INSGEN.CL.IBWC
Injury Management Advisor
Workers' Compensation
INSGEN.CL.IMWC
Insurance Fraud
Management
Property & Casualty
INSGEN.CL.IFPC
Legal Bill Review
Property & Casualty
INSGEN.CL.LBPC
Legal Secretary
Property & Casualty
INSGEN.CL.LSPC
Litigation
Commercial Lines
INSGEN.CL.LICL
Personal Lines
INSGEN.CL.LIPL
Property & Casualty
INSGEN.CL.LIPC
Workers' Compensation
INSGEN.CL.LIWC
Managed Care / Case
Management
Property & Casualty
INSGEN.CL.MCPC
Medical Bill Review
Property & Casualty
INSGEN.CL.MBPC
Multi-Focus
INSGEN.CL.MBMF
Motor Vehicle Assessor (In-
House)
Personal Lines
INSGEN.CL.MVPL
Multi-Focus
INSGEN.CL.MVMF
Motor Vehicle Assessor
(On Road)
Personal Lines
INSGEN.CL.MOPL
Multi-Focus
INSGEN.CL.MOMF
Paralegal
Property & Casualty
INSGEN.CL.PLPC
McLagan B.15
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Claims
Rehabilitation Specialist
Workers' Compensation
INSGEN.CL.RSWC
Salvage
Commercial Lines
INSGEN.CL.SACL
Personal Lines
INSGEN.CL.SAPL
Property & Casualty
INSGEN.CL.SAPC
State Manager
Workers' Compensation
INSGEN.CL.SMWC
Subrogation
Commercial Lines
INSGEN.CL.SUCL
Personal Lines
INSGEN.CL.SUPL
Property & Casualty
INSGEN.CL.SUPC
Workers' Compensation
INSGEN.CL.SUWC
Subrogation Attorney
Commercial Lines
INSGEN.CL.SYCL
Personal Lines
INSGEN.CL.SYPL
Property & Casualty
INSGEN.CL.SYPC
Workers' Compensation
INSGEN.CL.SYWC
Technical Manager
Workers' Compensation
INSGEN.CL.TMWC
Vendor Management
Property & Casualty
INSGEN.CL.VMPC
Claims – Multi-Area
Commercial Lines
INSGEN.CL.LMCL
Personal Lines
INSGEN.CL.LMPL
Multi-Focus
INSGEN.CL.LMMF
Claims Support
Commercial Lines
INSGEN.CL.CUCL
Personal Lines
INSGEN.CL.CUPL
Property & Casualty
INSGEN.CL.CUPC
Workers' Compensation
INSGEN.CL.CUWC
Multi-Focus
INSGEN.CL.CUMF
Insurance Operations
Property & Casualty /
General Insurance
Operations
Central Operations
INSGEN.IO.PCCO
Insurance Quality Assurance - Multi-
Focus
INSGEN.IO.PCQA
Insurance Quality Assurance -
Property & Casualty
INSGEN.IO.PCQP
B.16 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Function
Area
Focus
Job Code
Insurance Operations
Property & Casualty /
General Insurance
Operations
Insurance Training - Multi-Focus
INSGEN.IO.PCIM
Insurance Training - Property &
Casualty
INSGEN.IO.PCIP
Project Management - Multi-Focus
INSGEN.IO.PCPF
Project Management - Property &
Casualty
INSGEN.IO.PCPM
Wording Specialist
INSGEN.IO.PCWS
Multi-Area
Multi-Focus
INSGEN.IO.MAMF
McLagan B.17
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Leadership
The Leadership function is responsible for setting and executing
the organization's overall strategy across businesses, products, and
infrastructure areas. The Leadership function is reserved for the
firm's most senior-level positions.
Chief Executive Officer
The Chief Executive Officer is responsible for the strategic direction
of all businesses of the firm. Approves annual and long-range
objectives, policies, and operating plans. Manages the firm in
relationships with the Board of Directors. Does not serve as
Chairman of the board.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.LE.AIPC
Multi-Focus
INSGEN.LE.AIMF
Chief Operating Officer
The Chief Operating Officer is responsible for providing direction,
coordination, and control for the effective and profitable operation
of the entire firm's various businesses. Advises and counsels the
Chief Executive Officer on planning the scope and direction of all
firm operations, and recommends future plans and objectives.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.LE.AWPC
Multi-Focus
INSGEN.LE.AWMF
Chief Administrative Officer
The Chief Administrative Officer is responsible for all, or most, of
the organization’s administrative and support activities. Functions
directed typically include operations, technology, legal, human
resources, general services, public relations, and other support
areas.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.LE.ADPC
Multi-Focus
INSGEN.LE.ADMF
Chief Executive Officer -
Business Unit
The Chief Executive Officer - Business Unit is responsible for the
business unit's annual and long-term business and financial results.
Approves and is responsible for the execution of all strategic,
financial, and operating plans and policies. The most senior
management position within a major business unit.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.LE.AJCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.LE.AJPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.LE.AJPC
B.18 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.LE.AJWC
Multi-Focus
INSGEN.LE.AJMF
Chief Operating Officer -
Business Unit
The Chief Operating Officer - Business Unit is responsible for
providing direction, coordination, and control for the effective and
profitable operation of the business unit. Counsels the unit’s Chief
Executive Officer on planning the scope and direction of all firm
operations. Presents recommendations on future plans and
objectives.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.LE.AXCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.LE.AXPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.LE.AXPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.LE.AXWC
Multi-Focus
INSGEN.LE.AXMF
Chief Administrative Officer -
Business Unit
The Chief Administrative Officer - Business Unit is responsible for
working closely with the business unit Chief Executive Officer and
senior management on strategic business planning, policy
development, and problem solving. Single-incumbent position
responsible for administrative, financial, and support activities of
the business unit.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.LE.AECL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.LE.AEPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.LE.AEPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.LE.AEWC
Multi-Focus
INSGEN.LE.AEMF
McLagan B.19
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Chief Investment Officer
The Chief Investment Officer is responsible for the results of the
organization’s Investment Management business. Responsibilities
include setting investment policy, and directing all Portfolio
Management, Research, Trading, Investment Strategy, and Risk
Management functions.
Multi-Focus
INSGEN.LE.AQMF
Head of Operations &
Technology
The Head of Operations & Technology is responsible for firm’s
Operations, and Information Systems and Technology functions.
Develops, recommends, and administers company policies and
programs, and operating and strategic plans. Directs heads of
Operations and Information Technology in program implementation,
manages staff, and more.
Multi-Focus
INSGEN.LE.FBMF
Chief Strategy Officer
The Chief Strategy Officer is responsible for the development and
management of corporate-wide strategic initiatives. Has a vast
knowledge of the business and market, and is a key advisor to the
Chief Executive Officer or other senior executives on strategic
priorities.
Multi-Focus
INSGEN.LE.BDMF
Head of Insurance Operations
The Head of Insurance Operations is responsible for the firm’s
insurance operations. Develops budgets and business plans. In
conjunction with management, develops, implements, and
administers operations policies and programs. Those also
responsible for overall infrastructure should be matched to Chief
Operating Officer.
Multi-Focus
INSGEN.LE.EFMF
Regional / Divisional Head of
Insurance Operations
The Regional / Divisional Head of Insurance Operations is
responsible for the firm's insurance operations within a particular
region or division within the firm. Develops budgets and business
plans for the Operations department. Develops, implements, and
administers policies and programs affecting the operations with
management.
Multi-Focus
INSGEN.LE.GNMF
Strategic Planning & Development
The Strategic Planning & Development function is responsible for
developing strategies for new business or sales channels and
markets relating to the firm's distribution activities.
Branch Management
The Branch Management area is responsible for managing all
functions, staff, and daily operations within a branch, including
maximizing revenues, sales, and customer satisfaction. Minimizes
operational losses and customer attrition, deepens existing
relationships, and implements promotional campaigns and product
initiatives.
Multi-Focus
INSGEN.SD.BMMF
B.20 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Business Development Manager
The Business Development Manager area is responsible for
managing and overseeing smaller projects that address changes
and developments with an impact on a business unit or business as
a whole. Prepares and completes small projects to quality standards
within time and cost constraints, and meets both contractual and
budget requirements.
Multi-Focus
INSGEN.SD.BDMF
Channel Development
The Channel Development area is responsible for channel
development activities, including new channel development,
strategy, sales plan, target, product configuration according to
channel characteristics, and guiding negotiations with new
business partners. Maintains contact with government, authorities,
and business information companies.
Multi-Focus
INSGEN.SD.CDMF
General Business Development
The General Business Development area is responsible for the
company’s business investment activities. Identifies and follows
investment opportunities, handles investment negotiations, and
networks and lobbies with relevant key authorities and business
intelligence.
Multi-Focus
INSGEN.SD.GMMF
Revenue Manager
The Revenue Manager area is responsible for planning, organizing,
addressing, and managing all activities of the organization.
Identifies and recommends business strategies. Directs and
organizes material, human, and economic resources. Identifies and
develops business opportunities. Communicates to senior
management or external entities.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.SD.RMCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.SD.RMPL
Multi-Focus
INSGEN.SD.RMMF
Strategic Planning &
Development
The Strategic Planning & Development area is responsible for
developing strategies for new insurance business, sales channels,
and/or markets relating to the firm's sales activities. Ability to
coordinate internal and external parties, quantitative and analytic
skills, and project management skills are required.
Multi-Focus
INSGEN.SD.SPMF
McLagan B.21
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Sales
The Sales function is responsible for new business and revenue
generation, supporting customers in finding products, solutions,
and services that best meet their needs. Sets the direction and
policies for sales activities, and manages the execution of these
plans.
Head of Sales & Marketing
The Head of Sales & Marketing is responsible for overseeing the
business’ sales and marketing activities across all business lines
and client segments. Manages staff, defines strategy, and assists
and leads in sales and relationship management activities with the
largest, and/or most important prospects and accounts.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.FSPC
Multi-Focus
INSGEN.SA.FSMF
Head of Sales
The Head of Sales is responsible for the overall leadership of sales
and business development activities, including planning and
implementation, marketing, and product development programs
targeted for existing and new markets. Also fosters firm
relationships with industry organizations, clients, and outside
parties.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.HWPC
Multi-Focus
INSGEN.SA.HWMF
Regional / Divisional Head of
Sales & Marketing
The Regional / Divisional Head of Sales & Marketing is responsible
for working closely with other senior heads, representing the firm in
dealings, as well as the strategy, development, and implementation
of business initiatives. Match only if responsible for both sales and
marketing.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.SA.GOCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.SA.GOPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.GOPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.SA.GOWC
Multi-Focus
INSGEN.SA.GOMF
B.22 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Regional / Divisional Head of
Sales
The Regional / Divisional Head of Sales is responsible for working
closely with other senior heads, and representing the firm in
dealings with clients and external bodies. Oversees strategy,
development, and implementation of business initiatives. The most
senior management role in the Sales function within a region or
division.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.SA.RDCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.SA.RDPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.RDPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.SA.RDWC
Multi-Focus
INSGEN.SA.RDMF
Head of Intermediary
The Head of Intermediary is responsible for leading the
Intermediary business’ sales activities. Manages independent
agents directly and/or through regional sales managers. Helps
develop and implement strategy, assign and manage territories, and
contribute to product development with senior management.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.HNPC
Multi-Focus
INSGEN.SA.HNMF
Intermediary
The Intermediary area is responsible for the selling the firm's
products and services through non-affiliated or third-party
intermediaries who, in turn, sell these products to individuals.
External Independent Agent
Management - Commercial
Lines
The External Independent Agent Management - Commercial Lines
focus specializes in primarily selling and/or supporting the sale of
commercial property and casualty insurance coverage. Maintains
relationships with individual producers at independent
agents/brokers. Largely field-based.
INSGEN.SA.ITEC
External Independent Agent
Management - Multi-Focus
The External Independent Agent Management - Multi-Focus
specializes in primarily selling and/or supporting the sale of
property and casualty insurance coverage. Maintains relationships
with individual producers at independent agents/brokers. Largely
field-based.
INSGEN.SA.ITEM
McLagan B.23
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
External Independent Agent
Management - Personal Lines
The External Independent Agent Management - Personal Lines
focus specializes in primarily selling and/or supporting the sale of
personal lines insurance coverage. Maintains relationships with
individual producers at independent agents/brokers. Largely field-
based.
INSGEN.SA.ITEP
External Independent Agent
Management - Property &
Casualty
The External Independent Agent Management - Property &
Casualty focus specializes in primarily selling and/or supporting the
sale of property and casualty insurance coverage. Maintains
relationships with individual producers at independent
agents/brokers. Largely field-based.
INSGEN.SA.ITEX
External Independent Agent
Management - Workers'
Compensation
The External Independent Agent Management - Workers'
Compensation focus specializes in primarily selling and/or
supporting the sale of workers' compensation insurance coverage.
Maintains relationships with individual producers at independent
agents/brokers. Largely field-based.
INSGEN.SA.ITEQ
Internal Independent Agent
Management - Commercial
Lines
The Internal Independent Agent Management - Commercial Lines
focus specializes in primarily selling and/or supporting the sale of
commercial property and casualty insurance coverage. Maintains
relationships with individual producers at independent
agents/brokers. Largely home-based.
INSGEN.SA.ITIC
Internal Independent Agent
Management - Multi-Focus
The Internal Independent Agent Management - Multi-Focus
specializes in primarily selling and/or supporting the sale of
property and casualty insurance coverage. Maintains relationships
with individual producers at independent agents/brokers. Largely
home-based.
INSGEN.SA.ITIM
Internal Independent Agent
Management - Personal Lines
The Internal Independent Agent Management - Personal Lines
focus specializes in primarily selling and/or supporting the sale of
personal lines insurance coverage. Maintains relationships with
individual producers at independent agents/brokers. Largely home-
based.
INSGEN.SA.ITIP
Internal Independent Agent
Management - Property &
Casualty
The Internal Independent Agent Management - Property & Casualty
focus specializes in primarily selling and/or supporting the sale of
property and casualty insurance coverage. Maintains relationships
with individual producers at independent agents/brokers. Largely
home-based.
INSGEN.SA.ITIX
Internal Independent Agent
Management - Workers'
Compensation
The Internal Independent Agent Management - Workers'
Compensation focus specializes in primarily selling and/or
supporting the sale of workers' compensation insurance coverage.
Maintains relationships with individual producers at independent
agents/brokers. Largely home-based.
INSGEN.SA.ITIW
Multi-Focus
INSGEN.SA.ITMF
Support - Commercial Lines
The Support - Commercial Lines focus specializes in providing
sales assistance to agents and brokers supporting the Commercial
Lines, including providing sales materials and answering product
questions. Only match if dedicated to sales and not responsible for
other tasks (e.g., customer service, underwriting, or claims).
INSGEN.SA.ITSC
B.24 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Support - Multi-Focus
The Support - Multi-Focus specializes in providing sales assistance
to agents and brokers, including providing sales materials and
answering product questions. Only match if dedicated to sales and
not responsible for other tasks (e.g., customer service,
underwriting, or claims).
INSGEN.SA.ITSM
Support - Personal Lines
The Support - Personal Lines focus specializes in providing sales
assistance to agents and brokers supporting the Personal Lines
business, including providing sales materials and answering
product questions. Only match if dedicated to sales and not
responsible for other tasks (e.g., customer service, underwriting, or
claims).
INSGEN.SA.ITSP
Support - Property & Casualty
The Support – Property & Casualty focus specializes in providing
sales assistance to agents and brokers supporting the Property and
Casualty business, including providing sales materials and
answering product questions. Only match if dedicated to sales and
not responsible for other tasks (e.g., customer service,
underwriting, or claims).
INSGEN.SA.ITSX
Support - Workers'
Compensation
The Support - Workers' Compensation focus specializes in
providing sales assistance to agents and brokers supporting the
Workers' Compensation business, including providing sales
materials and answering product questions. Only match if
dedicated to sales and not responsible for other tasks (e.g.,
customer service, underwriting, or claims).
INSGEN.SA.ITSW
Agency Development
The Agency Development area is responsible for establishing the
Agent Performance System and Development System. Works
closely with the agency administration team to make sure company
policy and regulations are followed.
Multi-Focus
INSGEN.SA.ADMF
Agency Management
The Agency Management area is responsible for providing general
management to all activities related to overall agency operation,
including agency administration, training, development, support,
etc.
Multi-Focus
INSGEN.SA.AMMF
Agency Support
The Agency Support area is responsible for providing day-to-day
administrative work to support agents, working closely with the
agency management team to execute company policies and
regulations. Responsible for the profitable operation of the sales
office through agent management. Develops and standardizes the
operation process.
Multi-Focus
INSGEN.SA.ASMF
Agency Training
The Agency Training area is responsible for developing and
delivering training programs or courses to agents to maximize sales
efficiency. Analyzes, designs, and maintains training course,
knowledge test, and sales skill evaluation. Reviews all training
materials and arrangements, and provides suggestions.
Multi-Focus
INSGEN.SA.ATMF
McLagan B.25
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Bancassurance
The Bancassurance area is responsible for the generation of
revenues by promoting insurance products and services to
individual clients via various bancassurance channels (e.g., banks,
securities, post offices, etc.).
Bancassurance Sales
The Bancassurance Sales focus specializes in developing sales
promotions and providing product training to banks, securities
companies, and post offices to drive sales with existing and
prospective customers.
INSGEN.SA.BABA
Key Account Management
The Key Account Management focus specializes in managing
relationships with major bancassurance channels. May also be
responsible for the development of new bancassurance channels.
INSGEN.SA.BAKM
Support
The Support focus specializes in responding to product inquiries
from bancassurance channels (e.g., banks, securities, post offices,
etc.).
INSGEN.SA.BASU
Multi-Focus
INSGEN.SA.BAMF
Captive Agency Management
The Captive Agency Management area is responsible for directing
the captive agency sales effort. Develops and manages the
execution of the business plans and objectives, and establishes
annual and long-term operating policies. Captive agency managers
contribute to new product development and lead marketing
initiatives.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.CAPC
Multi-Focus
INSGEN.SA.CAMF
Captive Agency Sales
The Captive Agency Sales area is responsible for promoting and/or
supporting the sale of insurance products through individual
captive agency producers.
Captive Broker Sales -
Individual Contributor -
Commercial Lines
The Captive Broker Sales - Individual Contributor - Commercial
Lines focus specializes in communicating with clients and
insurance companies. Provides all commercial lines packages of
insurance brokers’ and consulting service, including planning
quotation, selecting underwriters, and claiming. Explores new
business development.
INSGEN.SA.CBCC
Captive Broker Sales -
Individual Contributor - Multi-
Focus
The Captive Broker Sales - Individual Contributor - Multi-Focus
specializes in communicating with clients and insurance
companies. Provides all packages of insurance brokers’ and
consulting service, including planning quotation, selecting
underwriters, and claiming. Explores new business development.
INSGEN.SA.CBCM
Captive Broker Sales -
Individual Contributor -
Personal Lines
The Captive Broker Sales - Individual Contributor - Personal Lines
focus specializes in communicating with clients and insurance
companies. Provides all personal lines packages of insurance
brokers’ and consulting service, including planning quotation,
selecting underwriters, and claiming. Explores new business
development.
INSGEN.SA.CBCP
B.26 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Car Dealer Channel Sales
The Car Dealer Channel Sales focus specializes in maintaining and
developing relationships with clients in the car dealer channel,
communicating with car dealers. Responsible for in-store daily
administration, service, and sales.
INSGEN.SA.CBCD
External Captive Agent Sales -
Commercial Lines
The External Captive Agent Sales - Commercial Lines focus
specializes in selling and/or supporting the sale of commercial
property and casualty insurance coverage. Maintains relationships
with captive or exclusive agency producers. Largely field-based.
INSGEN.SA.CBEC
External Captive Agent Sales -
Multi-Focus
The External Captive Agent Sales - Multi-Focus specializes in
selling and/or supporting the sale of property and casualty
insurance coverage. Maintains relationships with captive or
exclusive agency producers. Largely field-based.
INSGEN.SA.CBEM
External Captive Agent Sales -
Personal Lines
The External Captive Agent Sales - Personal Lines focus specializes
in selling and/or supporting the sale of personal lines insurance
coverage. Maintains relationships with captive or exclusive agency
producers. Largely field-based.
INSGEN.SA.CBEP
External Captive Agent Sales -
Property & Casualty
The External Captive Agent Sales - Property & Casualty Lines focus
specializes in selling and/or supporting the sale of property and
casualty insurance coverage. Maintains relationships with captive or
exclusive agency producers. Largely field-based.
INSGEN.SA.CBEX
External Captive Agent Sales -
Workers' Compensation
The External Captive Agent Sales - Workers' Compensation focus
specializes in selling and/or supporting the sale of workers'
compensation insurance coverage. Maintains relationships with
captive or exclusive agency producers. Largely field-based.
INSGEN.SA.CBEW
Internal Captive Agent Sales -
Commercial Lines
The Internal Captive Agent Sales - Commercial Lines focus
specializes in primarily selling and/or supporting the sale of
commercial property and casualty insurance coverage. Maintains
relationships with individual captive agent producers. Home-based.
INSGEN.SA.CBIC
Internal Captive Agent Sales -
Multi-Focus
The Internal Captive Agent Sales - Multi-Focus specializes in
primarily selling and/or supporting the sale of property and
casualty insurance coverage. Maintains relationships with individual
captive agent producers. Home-based.
INSGEN.SA.CBIM
Internal Captive Agent Sales -
Personal Lines
The Internal Captive Agent Sales - Personal Lines focus specializes
in primarily selling and/or supporting the sale of personal lines
insurance coverage. Maintains relationships with individual captive
agent producers. Home-based.
INSGEN.SA.CBIP
Internal Captive Agent Sales -
Property & Casualty
The Internal Captive Agent Sales - Property & Casualty focus
specializes in primarily selling and/or supporting the sale of
property and casualty insurance coverage. Maintains relationships
with individual captive agent producers. Home-based.
INSGEN.SA.CBIX
Internal Captive Agent Sales -
Workers' Compensation
The Internal Captive Agent Sales - Workers' Compensation focus
specializes in primarily selling and/or supporting the sale of
workers' compensation insurance coverage. Maintains relationships
with individual captive agent producers. Home-based.
INSGEN.SA.CBIW
Multi-Focus
INSGEN.SA.CBMF
McLagan B.27
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Support - Commercial Lines
The Support - Commercial Lines focus specializes in providing
sales assistance to agents and brokers supporting the Commercial
Lines, including providing sales materials and answering product
questions. Only match if dedicated to sales and not responsible for
other tasks (e.g., customer service, underwriting, or claims).
INSGEN.SA.CBSC
Support - Multi-Focus
The Support - Multi-Focus specializes in providing sales assistance
to agents and brokers, including providing sales materials and
answering product questions. Only match if dedicated to sales and
not responsible for other tasks (e.g., customer service,
underwriting, or claims).
INSGEN.SA.CBSM
Support - Personal Lines
The Support - Personal Lines focus specializes in providing sales
assistance to agents and brokers supporting the Personal Lines
business, including providing sales materials and answering
product questions. Only match if dedicated to sales and not
responsible for other tasks (e.g., customer service, underwriting, or
claims).
INSGEN.SA.CBSP
Support - Property & Casualty
The Support – Property & Casualty focus specializes in providing
sales assistance to agents and brokers supporting the Property and
Casualty business, including providing sales materials and
answering product questions. Only match if dedicated to sales and
not responsible for other tasks (e.g., customer service,
underwriting, or claims).
INSGEN.SA.CBSX
Support - Workers'
Compensation
The Support - Workers' Compensation focus specializes in
providing sales assistance to agents and brokers supporting the
Workers' Compensation business, including providing sales
materials and answering product questions. Only match if
dedicated to sales and not responsible for other tasks (e.g.,
customer service, underwriting, or claims).
INSGEN.SA.CBSW
Direct Professional Sales
The Direct Professional Sales area is responsible for promoting
insurance products and services to clients. This position operates
largely in the field. Sales representatives may be aligned to
individual products or regions.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.DPPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.SA.DPWC
Multi-Focus
INSGEN.SA.DPMF
B.28 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Direct Response Sales
The Direct Response Sales area is responsible for promoting
insurance products directly to individual clients. This position sits in
a call center, and handles inbound and/or outbound calls.
Telemarketing Inbound
The Telemarketing Inbound focus specializes in handling inbound
calls from potential customers, analyzing long-term insurance
needs of individual clients, and providing optimal solutions in order
to drive sales.
INSGEN.SA.DRTI
Telemarketing Outbound
The Telemarketing Outbound focus specializes in making outbound
calls to potential customers, analyzing long-term insurance needs
of individual clients, and providing optimal solutions in order to
drive sales.
INSGEN.SA.DRTO
Multi-Focus
INSGEN.SA.DRMF
Direct Retail & Branch Sales
The Direct Retail & Branch Sales area is responsible for promoting
and selling insurance products directly to individual clients. This
position sits in branch offices that the customer can visit directly.
Contact Center Sales
The Contact Center Sales focus specializes in conducting full
investigations related to Insurance Fraud. Prepares brief reports;
creates Anti-Fraud Strategy Awareness; delivers financial,
regulatory, and technical objectives; identifies change requirements
within and across Business Units; ensures legislative
responsibilities are met; and more.
INSGEN.SA.DBCC
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.DBPC
Multi-Focus
INSGEN.SA.DBMF
Group Sales
The Group Sales area is responsible for promoting and supporting
group insurance plans to employer and affinity group sponsors.
Develops and maintains relationships with benefits consultants and
brokers.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.GSPC
Multi-Focus
INSGEN.SA.GSMF
Group Sales Administration
The Group Sales Administration area is responsible for supporting
the sale of group products.
RFP Response
The RFP Response focus specializes in coordinating and/or
executing the organization's response to requests for proposals
(RFPs) for group insurance plan services. Employees may also
coordinate and execute responses to benefits consultant
questionnaires.
INSGEN.SA.GARF
Group Sales Support
The Group Sales Support focus specializes in responding to sales-
related inquiries from prospects, group sales representatives,
and/or brokers.
INSGEN.SA.GAGR
McLagan B.29
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Group Sponsor Administration
The Group Sponsor Administration focus specializes in day-to-day
client service and administrative support to group plan sponsors,
responding to requests for information, resolving administrative or
service problems, ensuring all transactions are processed
according to standards, preparing client reports, and participating
in meetings.
INSGEN.SA.GAGA
Head of Captive Agency
Management
The Head of Captive Agency Management is responsible for
overseeing all Captive Agency office sales activities. Develops and
manages the execution of business plans and objectives,
establishes annual and long-term operating policies, leads market
initiatives, and represents the firm with outside parties.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.HAPC
Multi-Focus
INSGEN.SA.HAMF
Head of Direct Response Sales
The Head of Direct Response Sales is responsible for leading the
direct response sales effort. Manages all direct response sales
representatives through managers and/or team supervisors. Helps
develop and implement the sales strategy, assign and manage team
coverage, and contribute to new product development with senior
management.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.HFPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.SA.HFWC
Multi-Focus
INSGEN.SA.HFMF
Head of Direct Retail & Branch
Sales
The Head of Direct Retail & Branch Sales is responsible for leading
the direct retail and branch sales effort. Manages all retail branch
sales representatives through managers and/or team supervisors.
Develops and implements the sales strategy, assigns and manages
team coverage, and contributes to product development with senior
management.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.HGPC
Multi-Focus
INSGEN.SA.HGMF
Head of Group Sales
The Head of Group Sales is responsible for managing the
salesforce, developing and implementing the sales strategy,
assigning territories, and contributing to new product development.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.HIPC
B.30 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Multi-Focus
INSGEN.SA.HIMF
Head of Insurance Corporate
Sales
The Head of Insurance Corporate Sales is responsible for leading
the sales of risk management solutions and insurance products to
corporate clients. Manages all sales representatives directly and/or
indirectly. Helps develop and implement sales strategy, assign and
manage territories, and contribute to product development.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.ICPC
Multi-Focus
INSGEN.SA.ICMF
Insurance Corporate Sales
The Insurance Corporate Sales area is responsible for the Sales and
Marketing of Risk Management solutions and Insurance products to
Corporate Clients directly, or through Insurance Brokers and
Agents. Match positions that market Group Insurance products to
Corporations to the Group Sales function.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.SA.IOPC
Multi-Focus
INSGEN.SA.IOMF
Sales Planning Administration
The Sales Planning Administration area is responsible for providing
administrative support to the Sales department.
Sales Planning
The Sales Planning focus specializes in working closely with sales
management to budget annual and long-term business and sales
plans to drive revenue for the business.
INSGEN.SA.SLSP
Sales Support
The Sales Support area is responsible for administrative and sales
support of one or more sales people. Activities include processing
and confirming customer transactions, while maintaining accounts,
research lists, and compiling statistical information.
Multi-Focus
INSGEN.SA.SSMF
Multi-Area
Multi-Focus
INSGEN.SA.MAMF
McLagan B.31
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Relationship Management
The Relationship Management function is responsible for
strengthening the firm's relationships with existing accounts, and
driving continuous service improvements with ultimate focus on
business retention. Develops the strategy, processes, and delivery
measurement for service among all functional areas responsible for
delivering to clients.
Head of Intermediary Key
Account Management
The Head of Intermediary Key Account Management area is
responsible for promoting insurance products and services, and
maintaining relationships with front office leaders at independent
agencies/brokers. Responsibilities include working closely with
agencies/brokers to develop annual business/sales plans, providing
direction and support to enable partner firms to meet operating
objectives and serving as a relationship manager with front office
management and/or "gatekeepers" at independent third party
organizations.
Multi-Focus
INSGEN.RM.HKMF
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.RM.HKPC
Group Sponsor Relationship
Management
The Group Sponsor Relationship Management area is responsible
for managing relationships with existing clients, and developing and
executing proactive, creative, and ongoing contact initiatives to
ensure service needs are met. Relationship managers have a long-
term, strategic focus, and accountability for retention and
expansion.
Multi-Focus
INSGEN.RM.GSMF
Intermediary Key Account
Management
The Intermediary Key Account Management area is responsible for
coordinating all marketing, sales, and support services for assigned
accounts, and client presentation and briefing preparation for
senior management. Anticipates and resolves problems,
understands assigned accounts’ requirements, and develops
programs to meet these requirements.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.RM.IKCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.RM.IKPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.RM.IKPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.RM.IKWC
Multi-Focus
INSGEN.RM.IKMF
B.32 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Licensing Administration
The Licensing Administration function is responsible for initiating
and controlling the licensing and registration process for sales and
support representatives.
Licensing Administrator
The Licensing Administrator area is responsible for initiating and
controlling the licensing and/or registration process for all staff
requiring licenses. Accesses, completes, and submits all required
documentation, and works with external parties to ensu
Multi-Focus
INSGEN.LA.LAMF
Actuarial Services
The Actuarial Services function is responsible for building,
supporting, and maintaining models for reporting purposes across a
broad range of activities, such as pricing, modeling, and
forecasting, in addition to calculating and managing risk.
Chief Actuary
The Chief Actuary is responsible for overseeing the entire Actuarial
function and its profitability. Responsible for managing staff,
establishing policies and procedures and ensuring activities are
performed to standard. Chief Actuaries are fully accredited
actuaries.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.AS.CAPC
Multi-Focus
INSGEN.AS.CAMF
Fellow
The Fellow area is responsible for building, supporting, and
maintaining models for actuarial reporting and management
purposes, across a broad range of activities (e.g., pricing, modeling,
forecasting, planning, profitability, etc.). Fellow Actuaries have
obtained the highest actuarial designation in their field.
Capital
The Capital focus is responsible for advising and assessing the
performance and profitability of key business lines.
INSGEN.AS.FECA
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.AS.FECL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.AS.FEPL
Pricing - Commercial Lines
The Pricing - Commercial Lines focus specializes in building,
supporting, and maintaining models for actuarial pricing of
commercial lines products. Contributes to the design and
development of a range of pricing products. Responsible for
monitoring performance, competitor analysis, and pricing analysis.
INSGEN.AS.FEPC
Pricing - Multi-Focus
The Pricing - Multi-Focus specializes in building, supporting, and
maintaining models for actuarial pricing of commercial lines
products. Contributes to the design and development of a range of
pricing products. Responsible for monitoring performance,
competitor analysis, and pricing analysis.
INSGEN.AS.FEPM
McLagan B.33
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Pricing - Personal Lines
The Pricing - Personal Lines focus specializes in building,
supporting, and maintaining models for actuarial pricing of personal
lines products. Contributes to the design and development of a
range of pricing products. Responsible for monitoring performance,
competitor analysis, and pricing analysis.
INSGEN.AS.FEPP
Pricing - Property & Casualty
The Pricing - Property & Casualty focus specializes in building,
supporting, and maintaining models for actuarial pricing of property
and casualty products. Contributes to the design and development
of a range of pricing products. Responsible for monitoring
performance, competitor analysis, and pricing analysis.
INSGEN.AS.FEPY
Pricing - Workers'
Compensation
The Pricing - Worker’s Compensation focus specializes in building,
supporting, and maintaining models for actuarial pricing of worker’s
compensation products. Contributes to the design and
development of a range of pricing products. Responsible for
monitoring performance, competitor analysis, and pricing analysis.
INSGEN.AS.FEPW
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.AS.FEPR
Reserving - Commercial Lines
The Reserving - Commercial Lines focus specializes in developing
reserving processes for commercial lines of products. Performs
reviews of premium, loss, and expense reserves. Enhances and
maximizes the profitability of the business account by making
recommendations and advising on reserving levels.
INSGEN.AS.FERC
Reserving - Multi-Focus
The Reserving - Multi-Focus specializes in developing reserving
processes for of products. Performs reviews of premium, loss, and
expense reserves. Enhances and maximizes the profitability of the
business account by making recommendations and advising on
reserving levels.
INSGEN.AS.FERM
Reserving - Personal Lines
The Reserving - Personal Lines focus specializes in developing
reserving processes for personal lines of products. Performs
reviews of premium, loss, and expense reserves. Enhances and
maximizes the profitability of the business account by making
recommendations and advising on reserving levels.
INSGEN.AS.FERP
Reserving - Property &
Casualty
The Reserving - Property & Casualty focus specializes in
developing reserving processes for property and casualty products.
Performs reviews of premium, loss, and expense reserves.
Enhances and maximizes the profitability of the business account
by making recommendations and advising on reserving levels.
INSGEN.AS.FERX
Reserving - Workers'
Compensation
The Reserving - Workers’ Compensation focus specializes in
developing reserving processes for workers’ compensation
products. Performs reviews of premium, loss, and expense reserves.
Enhances and maximizes the profitability of the business account
by making recommendations and advising on reserving levels.
INSGEN.AS.FERW
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.AS.FEWC
B.34 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Multi-Focus
INSGEN.AS.FEMF
Fellow Track
The Fellow Track area is responsible for building, supporting, and
maintaining models for actuarial reporting and management
purposes, across a broad range of activities and levels of
complexity. Fellow Track Actuaries have obtained the associate
designation, and are working towards earning the fellow
designation.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.AS.FTCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.AS.FTPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.AS.FTPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.AS.FTWC
Multi-Focus
INSGEN.AS.FTMF
Career Actuarial Associate
The Career Actuarial Associate area is responsible for building,
supporting, and maintaining models for actuarial reporting and
management purposes across a broad range of activities and levels
of complexity. Career actuarial associates have obtained their
associate designation and are no longer working towards a fellow
designation.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.AS.AACL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.AS.AAPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.AS.AAPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.AS.AAWC
Multi-Focus
INSGEN.AS.AAMF
McLagan B.35
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Student
The Student area is responsible for building, supporting and
maintaining models for actuarial reporting and management
purposes, across a broad range of activities and levels of
complexity. Activities include pricing, modeling, forecasting and
planning, and product profitability. Actively working to obtain an
Associate designation.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.AS.STPC
Multi-Focus
INSGEN.AS.STMF
Actuarial Support
The Actuarial Support area is responsible for providing
administrative and technical support to actuaries. Responsibilities
include preparing and analyzing statistical information, managing
and conducting research, and updating and managing databases.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.AS.ASPC
Multi-Focus
INSGEN.AS.ASMF
Unit Pricing
The Unit Pricing area is responsible for performing the accurate
calculation, analysis, and delivery of daily and weekly unit prices.
Multi-Focus
INSGEN.AS.UPMF
Multi-Area
Multi-Focus
INSGEN.AS.MAMF
Product Management /
Development
The Product Management / Development function is responsible for
developing new products and/or solutions, ensuring the
competitiveness of existing products. Strengthens the sales effort
by working with Sales and Marketing to define competitive market
requirements and identify opportunities. May model profit and loss,
or risk control.
Head of Product Management &
Development
The Head of Product Management & Development is responsible
for overseeing the firm's products. Oversees both the management
of current products and the development of new products.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.PR.HPCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.PR.HPPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.PR.HPPC
B.36 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.PR.HPWC
Multi-Focus
INSGEN.PR.HPMF
E-Business
The E-Business area is responsible for strategy establishment and
maintenance, making the plan for internal resources, such as
development, operation, and market. External resources, such as
supplier, push ahead e-commerce work, and achieve and improve
online trading amounts.
E-Commerce Sales Service
The E-Commerce Sales Service focus specializes in following up on
online sales and service during and after sales. Provides line service
solutions for network marketing channel customers.
INSGEN.PR.EBEC
Product Manager
The Product Manager focus specializes in conducting function
orientation of products, planning and promoting product research,
completing product promotion and operation, early concept design,
data analysis, client feedback collection after products are
published, and optimizing product quality.
INSGEN.PR.EBPM
Product Operation
The Product Operation focus specializes in establishing an online
sales channel and operation system for specified products,
analyzing and digging up market needs, content structuring of
product, client maintenance, and activity scheming.
INSGEN.PR.EBPO
Multi-Focus
INSGEN.PR.EBMF
Product Development
The Product Development area is responsible for re-engineering
current products to meet customer needs. Develops product
solutions that create a synergy of cost-efficiency, functionality, and
creativity, and meet the needs and wants of defined markets.
Ultimately responsible for product life-cycle management.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.PR.PDCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.PR.PDPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.PR.PDPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.PR.PDWC
Multi-Focus
INSGEN.PR.PDMF
McLagan B.37
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Product Management
The Product Management area is responsible for managing current
products and ensuring they meet client needs. Reviews and
develops new product lines, which involves coordination with
regulatory clients and the Legal department, in addition to close
involvement with the business line. Responsible for product life-
cycle management.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.PR.PMCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.PR.PMPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.PR.PMPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.PR.PMWC
Multi-Focus
INSGEN.PR.PMMF
Product Management &
Development Support
The Product Management & Development Support area is
responsible for providing product management and/or development
support. Only match those dedicated to the Product Management
and Development function, and not responsible for other tasks,
such as customer service, underwriting, or claims.
Multi-Focus
INSGEN.PR.PXMF
Analytics, Modeling, & Reporting
The Analytics, Modeling, & Reporting function is responsible for
evaluating large, complex data sets and models, supporting
business strategies with enhanced reporting systems to deliver
timely, reliable information. This includes budgeting, forecasting,
variance analysis, reporting, business reviews, presentations, and
special projects.
Insurance Pricing
The Insurance Pricing area is responsible for designing,
implementing, and maintaining pricing structure to assist business
activities and decisions. Responsibilities include modeling and
projecting forecasts related to the pricing of insurance products.
Multi-Focus
INSGEN.AB.IPMF
Predictive Analytics
The Predictive Analytics area is responsible for applying
mathematical and statistical theories to support management and
firm decision making.
Multi-Focus
INSGEN.AB.PAMF
Predictive Modeling
The Predictive Modeling area is responsible for developing
quantitative and analytical models and applications in support of
the firm’s operations.
Multi-Focus
INSGEN.AB.PMMF
B.38 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Multi-Area
Multi-Focus
INSGEN.AB.MAMF
Insurance Underwriting
The Insurance Underwriting function is responsible for analyzing
risk in insurance proposals, determining acceptable policy terms,
and calculating premiums on the basis of actuarial, statistical, and
background information.
Chief Underwriting Officer
The Chief Underwriting Officer is responsible for overseeing the
firm's insurance underwriting operations. Develops policies and
standards. In conjunction with overall firm and senior management,
develops, implements, and administers policies and programs that
affect the operations.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.IU.CUPC
Multi-Focus
INSGEN.IU.CUMF
Regional / Divisional Head of
Underwriting
The Regional / Divisional Head of Underwriting is responsible for
overseeing the firm's insurance underwriting operations within their
region or division. Develops underwriting policies and standards,
and, along with firm senior management, develops, implements,
and administers policies and programs affecting the operations.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.IU.RDCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.IU.RDPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.IU.RDPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.IU.RDWC
Multi-Focus
INSGEN.IU.RDMF
Risk Engineering
The Risk Engineering area is responsible for inspecting highly
valued and/or complex risk identifying physical and moral hazards.
Monitors and reports on implementing risk improvement actions,
ensuring results are relayed to underwriters. Makes
recommendations on acceptability, risk improvement, and hazard
reduction.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.IU.RKCL
McLagan B.39
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.IU.RKPL
Multi-Focus
INSGEN.IU.RKMF
Desk Underwriting
The Desk Underwriting area is responsible for evaluating the
acceptability of risks associated with new and renewal customers,
and determining the appropriate premium to maximize profitability.
Desk underwriters do not physically visit accounts to evaluate the
exposure, and rely on information provided by the agent and client.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.IU.DECL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.IU.DEPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.IU.DEPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.IU.DEWC
Doctor / Medical Underwriting
The Doctor / Medical Underwriting area is responsible for medical
underwriting to evaluate complicated and/or high-risk contracts.
Medical
The Medical focus specializes in covering costs associated with
doctors' and specialists' fees whilst a patient at a hospital.
INSGEN.IU.DRME
Field Underwriting
The Field Underwriting area is responsible for evaluating the
acceptability of risks associated with new and renewal customers,
and determining the appropriate premium in order to maximize
profitability of the product. Field underwriters physically visit
accounts to evaluate the exposure.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.IU.FUCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.IU.FUPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.IU.FUPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.IU.FUWC
B.40 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Insurance Loss Control
The Insurance Loss Control area is responsible for inspecting new
Applicants and existing Policyholders for hazards that may lead to
loss, and provide recommendations to control discovered hazards.
Does not have Underwriting authority, but may assist in the
Underwriting process.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.IU.ILCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.IU.ILPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.IU.ILPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.IU.ILWC
Premium Audit
The Premium Audit area is responsible for reviewing a
policyholder's records to ensure that an appropriate premium has
been charged. Typically focused exclusively on workers’
compensation and commercial liability policies.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.IU.PACL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.IU.PAPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.IU.PAWC
Underwriting Support
The Underwriting Support area is responsible for assisting
Underwriters in evaluating the acceptability of risk. Searches for,
compiles, prepares, and inputs data for analysis by Underwriters.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.IU.USCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.IU.USPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.IU.USPC
McLagan B.41
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.IU.USWC
Multi-Focus
INSGEN.IU.USMF
Insurance Underwriting – Multi-
Area
The Insurance Underwriting Multi-Area attribute is reserved for
generalist job content that spans multiple disciplines, products, or
areas of expertise. This role is for Europe and Asia only.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.IU.UMCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.IU.UMPL
Multi-Focus
INSGEN.IU.UMMF
Liability Risk Consulting
The Liability Risk Consulting function is responsible for providing
clients with risk management advice and value-added services.
Works with clients to develop solutions to specific risk management
objectives. Interactions with clients can involve developing safety
policies, conducting site audits, and offering employee training.
Risk Consulting
The Risk Consulting area is responsible for providing clients with
risk management advice and value-added services. Works with
clients to develop solutions to specific risk management objectives.
Interactions with clients involve developing safety policies,
conducting site audits, and offering employee training.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.LR.RCPC
Ceded Reinsurance
The Ceded Reinsurance function is responsible for purchasing
facultative and/or treaty reinsurance, preparing reinsurance
proposals, and placing ceded reinsurance directly or with a broker.
Writes contract wording, adhering to market security guidelines,
negotiates treaty coverage, maintains contract files, and monitors
treaty loss.
Multi-Area
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CX.MAPC
Multi-Focus
INSGEN.CX.MAMF
B.42 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Product Specialist
The Product Specialist function is responsible for providing expert
advice and knowledge to clients, in conjunction with relationship
managers, sales, advisory, and other client facing staff, in their
product specialization.
Reinsurance
The Reinsurance area is responsible for managing and controlling
the group's outward reinsurance programs. Collates information
from branches and subsidiaries, signs off on reinsurance treaties
and facultative placements, prepares Board papers, oversees
preparation of returns to the International Service Center (ISC), and
more.
Multi-Focus
INSGEN.PS.RIMF
Client Service & Reporting
The Client Service & Reporting function is responsible for day-to-
day administrative support of existing clients.
Head of Client Service
The Head of Client Services is responsible for overseeing all
activities of the Client Service & Reporting function.
Multi-Focus
INSGEN.CR.HCMF
Call Center - Inbound
The Call Center - Inbound area is responsible for responding to
general inquiries and directing more complex requests to relevant
areas within the firm. Acts as the first point of contact with
customers, providing generic product and service information.
Multi-Focus
INSGEN.CR.CCMF
Complaints & Escalation
The Complaints & Escalation area is responsible for handling
customer complaints. Escalation staff possess higher levels of
knowledge and experience than general call center staff, and
receive special training.
Multi-Focus
INSGEN.CR.CEMF
Customer Service
The Customer Service area is responsible for responding to
inquiries, problem solving, and administering support to existing
and/or prospective clients. Depending on whether a call center
exists, may act as the first point of client contact.
Multi-Focus
INSGEN.CR.CSMF
Member Services Management
The Member Services Management area is responsible for member
services management.
Multi-Focus
INSGEN.CR.MSMF
Membership Management
The Membership Management area is responsible for developing
exceptional customer service talent, and ensuring delivery of
customer-focused outcomes to maximize member satisfaction and
retention. Conveys member needs to internal stakeholders
influencing product, service, and policy development. Not sales-
based.
Multi-Focus
INSGEN.CR.MMMF
McLagan B.43
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Policy Administration
The Policy Administration area is an internal role responsible for
monitoring payment receipts and policy expiration dates,
processing various changes to policies, re-issuance of policy
documents, and issuance of other policy-related documents.
Multi-Focus
INSGEN.CR.PAMF
Service Quality Control
The Service Quality Control area is responsible for directing all
works in the call center quality control team to ensure the team can
accurately and efficiently complete the call, and provide quality
network service.
Multi-Focus
INSGEN.CR.SQMF
Multi-Area
Multi-Focus
INSGEN.CR.MAMF
Claims
The Claims function is responsible for assessing and settling claims
according to policy terms, and initiating further investigations.
Chief Claims Officer
The Chief Claims Officer is responsible for overseeing the
organization’s Claims function, developing annual budgets and
strategic plans. Works with business managers to develop
procedures and workflow approaches that support claims
processing.
Multi-Focus
INSGEN.CL.CIMF
Head of Claims Legal
The Head of Claims Legal is responsible for implementing corporate
goals and objectives regarding claims litigation activities. Develops
and administers claims litigation policies and procedures, and
oversees their impact on the company.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.HLPC
Regional / Divisional Head of
Claims
The Regional / Divisional Head of Claims is responsible for
overseeing the Claims function of a specific business unit or region,
developing annual budgets and strategic plans.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.RHCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.RHPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.RHPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.RHWC
B.44 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Regional / Divisional Head of
Claims Legal
The Regional / Divisional Head of Claims Legal is responsible for
implementing corporate goals and objectives regarding the claims
litigation activities for a specific business unit or region, developing
and administering claims litigation policies and procedures, and
overseeing their impact on the company.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.RLCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.RLPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.RLPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.RLWC
Adjusting
The Adjusting area is responsible for investigating and settling
property and liability claims within their given authority.
Desk - Commercial Lines
The Desk – Commercial Lines focus specializes in communicating
via telephone or e-mail, and supporting the Commercial line of
business. These incumbents are largely call center-based.
INSGEN.CL.ADDC
Desk - Personal Lines
The Desk – Personal Lines focus specializes in communicating via
telephone or e-mail, and supporting the Personal line of business.
These incumbents are largely call center-based.
INSGEN.CL.ADDP
Desk - Property & Casualty
The Desk – Property & Casualty focus specializes in
communicating via telephone or e-mail, and supporting the
Property and Casualty line of business. These incumbents are
largely call center-based.
INSGEN.CL.ADDX
Desk - Workers' Compensation
The Desk – Workers’ Compensation focus specializes in
communicating via telephone or e-mail, and supporting the
Workers’ Compensation line of business. These incumbents are
largely call center-based.
INSGEN.CL.ADDW
Fast Track - Commercial Lines
The Fast Track - Commercial Lines focus specializes in quickly
settling property and auto claims within a limited authority, and
supporting the Commercial line of business. Fast track adjusters
have the ability to close a claim within the first notice of loss.
INSGEN.CL.ADFC
Fast Track - Personal Lines
The Fast Track - Personal Lines focus specializes in quickly settling
property and auto claims within a limited authority, and supporting
the Personal line of business. Fast track adjusters have the ability to
close a claim within the first notice of loss.
INSGEN.CL.ADFP
McLagan B.45
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Fast Track - Property &
Casualty
The Fast Track - Property & Casualty focus specializes in quickly
settling property and auto claims within a limited authority, and
supporting the Property and Casualty line of business. Fast track
adjusters have the ability to close a claim within the first notice of
loss.
INSGEN.CL.ADFX
Fast Track - Workers'
Compensation
The Fast Track - Workers’ Compensation focus specializes in
quickly settling property and auto claims within a limited authority,
and supporting the Workers' Compensation line of business. Fast
track adjusters have the ability to close a claim within the first
notice of loss.
INSGEN.CL.ADFW
Field - Commercial Lines
The Field - Commercial Lines focus specializes in visiting accident
sites or claimants to retrieve evidence, and supporting the
Commercial line of business.
INSGEN.CL.ADGC
Field - Personal Lines
The Field - Personal Lines focus specializes in visiting accident
sites or claimants to retrieve evidence, and supporting the Personal
line of business.
INSGEN.CL.ADGP
Field - Property & Casualty
The Field - Property & Casualty focus specializes in visiting
accident sites or claimants to retrieve evidence, and supporting the
Property and Casualty line of business.
INSGEN.CL.ADGX
Field - Workers' Compensation
The Field - Workers’ Compensation focus specializes in visiting
accident sites or claimants to retrieve evidence, and supporting the
Workers’ Compensation line of business.
INSGEN.CL.ADGW
Multi-Role - Commercial Lines
The Multi-Role - Commercial Lines focus specializes in splitting
time between field and desk, adjusting and supporting the
Commercial line of business.
INSGEN.CL.ADMC
Multi-Role - Personal Lines
The Multi-Role - Personal Lines focus specializes in splitting time
between field and desk adjusting, and supporting the Personal line
of business.
INSGEN.CL.ADMP
Multi-Role - Property &
Casualty
The Multi-Role - Property & Casualty focus specializes in splitting
time between field and desk adjusting, and supporting the property
and casualty lines of business.
INSGEN.CL.ADMX
Multi-Role - Workers'
Compensation
The Multi-Role - Workers' Compensation focus specializes in
splitting time between field and desk adjusting, and supporting the
Workers' Compensation line of business.
INSGEN.CL.ADMW
Appraising
The Appraising area is responsible for evaluating the value of and
settling property claims within their given authority.
Desk - Commercial Lines
The Desk – Commercial Lines focus specializes in communicating
via telephone or e-mail, and supporting the Commercial line of
business. These incumbents are largely call center-based.
INSGEN.CL.APDC
Desk - Personal Lines
The Desk – Personal Lines focus specializes in communicating via
telephone or e-mail, and supporting the Personal line of business.
These incumbents are largely call center-based.
INSGEN.CL.APDP
Desk - Property & Casualty
The Desk – Property & Casualty focus specializes in
communicating via telephone or e-mail, and supporting the
Property and Casualty line of business. These incumbents are
largely call center-based.
INSGEN.CL.APDX
B.46 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Desk - Workers' Compensation
The Desk – Workers’ Compensation focus specializes in
communicating via telephone or e-mail, and supporting the
Workers’ Compensation line of business. These incumbents are
largely call center-based.
INSGEN.CL.APDW
Field - Commercial Lines
The Field - Commercial Lines focus specializes in visiting accident
sites or claimants to retrieve evidence, and supporting the
Commercial line of business.
INSGEN.CL.APGC
Field - Personal Lines
The Field - Personal Lines focus specializes in visiting accident
sites or claimants to retrieve evidence, and supporting the Personal
line of business.
INSGEN.CL.APGP
Field - Property & Casualty
The Field - Property & Casualty focus specializes in visiting
accident sites or claimants to retrieve evidence, and supporting the
Property and Casualty line of business.
INSGEN.CL.APGX
Field - Workers' Compensation
The Field - Workers’ Compensation focus specializes in visiting
accident sites or claimants to retrieve evidence, and supporting the
Workers’ Compensation line of business.
INSGEN.CL.APGW
Assessing Manager
The Assessing Manager area is responsible for managing the Motor
Vehicle Assessing and Parts Control functions for the area and/or
branch.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.AMCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.AMPL
Multi-Focus
INSGEN.CL.AMMF
Assessor
The Assessor area is responsible for the physical inspection of risks
proposed, and furnishing written reports to enable underwriters to
make informed acceptance decisions.
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.ASPL
Multi-Focus
INSGEN.CL.ASMF
Case Coordinator
The Case Coordinator area is responsible for pro-actively
developing case management strategies tailored to the needs of
individual injured workers that are designed to facilitate early return
to work, appropriate and timely treatment, and effective
management of costs.
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.CCWC
McLagan B.47
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Claims Analysis
The Claims Analysis area is responsible for assisting management
by performing workflow analysis, identifying process improvement
opportunities, conducting cost benefit analysis of proposed
changes, and preparing customized reporting for claims
management.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.CYPC
Claims Attorney
The Claims Attorney area is responsible for managing and trying
cases related to Claims. Attorneys participate in the mediation,
arbitration, or trying of Claims-related litigation. Attorneys are not
responsible for the Firm's General Counsel activities.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.CTCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.CTPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.CTPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.CTWC
Impairment Benefit Specialist
The Impairment Benefit Specialist area is responsible for managing
the end-to-end impairment determination process for claimants in
accordance with the requirements of the Accident Compensation
Act 1985. Ensures claims are properly assessed in accordance with
the American Medical Association (AMA) guidelines as relevant to
the claimant.
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.IBWC
Injury Management Advisor
The Injury Management Advisor area is responsible for developing
and promoting injury management strategies that are focused on
early injury recovery and durable return to work.
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.IMWC
B.48 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Insurance Fraud Management
The Insurance Fraud Management area is responsible for
investigating Claimants for potential fraud. A background in law
enforcement is often found in this role.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.IFPC
Legal Bill Review
The Legal Bill Review area is responsible for auditing and reviewing
legal bills for discrepancies between, and appropriateness of,
charges and services provided.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.LBPC
Legal Secretary
The Legal Secretary area is responsible for providing support to the
claims attorney and litigation manager, but does not typically have
the legal background of a paralegal.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.LSPC
Litigation
The Litigation area is responsible for coordinating and managing
claims-related litigation cases that external attorneys handle. Does
not directly handle litigated cases. May or may not have a juris
doctorate. If Adjusting handles the external litigation as a part of
their role, please code to that function.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.LICL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.LIPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.LIPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.LIWC
Managed Care / Case
Management
The Managed Care / Case Management area is responsible for
assessing medical necessity of care, identifying cases suitable for
medical case management, and developing return to work plans for
claimants.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.MCPC
McLagan B.49
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Medical Bill Review
The Medical Bill Review area is responsible for auditing and
reviewing claimant medical bills for discrepancies, and
appropriateness of charges and services provided.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.MBPC
Multi-Focus
INSGEN.CL.MBMF
Motor Vehicle Assessor (In-
House)
The Motor Vehicle Assessor (In-House) area is responsible for
assessing damage to insured motor vehicles, supervising and
coordinating repair work in-house, managing in-house
assessments, and liaising with customers in regard to vehicle repair.
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.MVPL
Multi-Focus
INSGEN.CL.MVMF
Motor Vehicle Assessor (On
Road)
The Motor Vehicle Assessor (On Road) area is responsible for
assessing damage to insured motor vehicles, and supervising and
coordinating repair work to ensure restoration with minimal
inconvenience to the policyholder, at a fair and reasonable cost to
the insurer.
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.MOPL
Multi-Focus
INSGEN.CL.MOMF
Paralegal
The Paralegal area is responsible for assisting lawyers and
attorneys in executing legal transactions, and securing, preparing,
drafting, and processing legal documents at the more senior level.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.PLPC
Rehabilitation Specialist
The Rehabilitation Specialist area is responsible for providing
effective management of rehabilitation service providers and
medical practitioners. Identifies and manages risk factors relating to
the social, psychological, and physical recovery of the claimant in
order to reduce costs, and meets legislative requirements.
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.RSWC
B.50 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Salvage
The Salvage area is responsible for developing actual cash value
(ACV) guidelines for total loss determination, negotiating salvage
contracts, processing salvage titles, and monitoring salvage loss
recoveries.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.SACL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.SAPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.SAPC
State Manager
The State Manager area is responsible for establishing, monitoring,
and controlling claims management systems, standards, and
techniques to ensure claims, functional, and operational units
provide an effective, economic, and prompt claims management
service within a state and/or geographic region.
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.SMWC
Subrogation
The Subrogation area is responsible for investigating and
recovering loss payments from a third-party.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.SUCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.SUPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.SUPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.SUWC
Subrogation Attorney
The Subrogation Attorney area is responsible for recovering loss
payments from a third-party. This position holds a juris doctorate
and represents the firm in this capacity in court or arbitration
hearings.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.SYCL
McLagan B.51
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.SYPL
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.SYPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.SYWC
Technical Manager
The Technical Manager area is responsible for managing and
leading a team of workers’ compensation officers, representing and
negotiating on behalf of the organization, and interpreting and
advising on legislation.
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.TMWC
Vendor Management
The Vendor Management area is responsible for coordinating and
managing provider networks, including medical, glass, towing, and
direct repair.
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.VMPC
Claims – Multi-Area
The Claims Multi-Area attribute is reserved for generalist job
content that spans multiple disciplines, products, or areas of
expertise. This role is for Europe and Asia only.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.LMCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.LMPL
Multi-Focus
INSGEN.CL.LMMF
Claims Support
The Claims Support area is responsible for providing support to
more senior claims staff in processing, investigating, and resolving
claims. No authority to adjudicate claims. Maintains files, tracks
payments, and follows up with clients on open administrative
issues.
Commercial Lines
The Commercial Lines focus specializes in primarily selling and/or
supporting the sale of commercial property and casualty insurance
coverage.
INSGEN.CL.CUCL
Personal Lines
The Personal Lines focus specializes in providing insurance
products to individuals, including personal auto, homeowners, and
umbrella.
INSGEN.CL.CUPL
B.52 McLagan Job Catalogue Proprietary and Confidential
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Property & Casualty
The Property & Casualty focus specializes in providing support to
the Property and Casualty business overall, or to multiple Property
and Casualty business units.
INSGEN.CL.CUPC
Workers' Compensation
The Workers’ Compensation focus specializes in providing wage
replacement and medical benefits to employees injured in the
course of work, in exchange for the employee waiving the right to
sue their employer for negligence.
INSGEN.CL.CUWC
Multi-Focus
INSGEN.CL.CUMF
Insurance Operations
The Insurance Operations function is responsible for the
operational support to the Insurance business areas, including life
insurance, life reinsurance, Lloyd's Specialty, property and casualty,
and general insurance.
Property & Casualty / General
Insurance Operations
The Property & Casualty / General Insurance Operations area is
responsible for operations and related activities supporting the
Property and Casualty, and General Insurance business and/or
products.
Central Operations
The Central Operations focus specializes in functioning within
central operations such as issuance, record management, customer
servicing, agency support, etc. Deciding SLAs with all stakeholders,
defining target sigma levels, managing vendors and ensure
compliance to the process norms by all.
INSGEN.IO.PCCO
Insurance Quality Assurance -
Multi-Focus
The Insurance Quality Assurance - Multi-Focus monitors the firm's
employees for quality purposes across multiple business lines. This
role monitors recorded telephone calls, reviews underwriting and
sales files and perform other related activities. Exclude employees
who review quality as part of their managerial role or internal
auditors.
INSGEN.IO.PCQA
Insurance Quality Assurance -
Property & Casualty
The Insurance Quality Assurance - Property & Casualty focus
monitors the firm's employees for quality purposes for the P&C
business unit. This role monitors recorded telephone calls, reviews
underwriting and sales files and performs other related activities.
Exclude employees who review quality as part of their managerial
role or internal auditors.
INSGEN.IO.PCQP
Insurance Training - Multi-
Focus
The Insurance Training - Multi-Focus specializes in training
technical roles, including sales, underwriting, customer service, and
claims. This position does NOT perform on the job training for new
hires.
INSGEN.IO.PCIM
Insurance Training - Property &
Casualty
The Insurance Training - Property & Casualty focus specializes in
training technical roles, including sales, underwriting, customer
service, and claims. This position does NOT perform on the job
training for new hires. Property and casualty focus.
INSGEN.IO.PCIP
Project Management - Multi-
Focus
The Project Management - Multi-Focus attribute is reserved for
generalist job content that spans multiple disciplines, products, or
focuses of expertise.
INSGEN.IO.PCPF
McLagan B.53
Insurance (INS)
Benchmark Code Structure
Property & Casualty / General Insurance (GEN)
_ _.INSGEN._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Project Management - Property
& Casualty
The Project Management - Property & Casualty focus specializes in
managing significant projects within the Insurance Operations
business area. This role works on multi-disciplinary projects that
require a broad knowledge of the firm and its key business areas.
These roles are not taken by incumbents who have other primary
duties.
INSGEN.IO.PCPM
Wording Specialist
The Wording Specialist focus is responsible for preparing and
wording insurance policies and contracts and the technical and
administrative duties attached to them. Incumbents will also be
responsible for producing management reports, working with the
internal audit team and processing settlements.
INSGEN.IO.PCWS
Multi-Area
Multi-Focus
INSGEN.IO.MAMF
B.54 McLagan Job Catalogue Proprietary and Confidential
Financial Services
FIN
Infrastructure
INF
Group
Sub-Group
Insurance
Infrastructure
FININF.IN
Financial Services - Infrastructure (FININF)
Insurance (IN)
Communications
CM
Marketing
MK
Internal Audit
IA
Functions
Risk
Management
RK
Human
Resources
HR
Treasury /
Investment
Office
TI
Compliance,
AML, &
Control
CP
Legal
LG
Operations
OP
Corporate &
Business
Administration
CB
Finance
FI
Product
Technology
TE
Benchmark Code Structure
_ _.FININF._ _._ _ _ _._ _
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Communications
Head of Communications &
Marketing
Multi-Focus
FININF.CM.HXMF
Head of Communications
Multi-Focus
FININF.CM.HCMF
Copywriting &
Proofreading
Copywriting
FININF.CM.CPCW
Publishing & Editing
FININF.CM.CPPE
Multi-Focus
FININF.CM.CPMF
External Communications
Investment Communications
FININF.CM.EXIC
Investment Communications -
Member & Retiree Communications
FININF.CM.EXIM
Investment Communications -
Promotional Writing
FININF.CM.EXIP
Investor Relations
FININF.CM.EXIR
Media Relations
FININF.CM.EXMR
Multi-Focus
FININF.CM.EXMF
Internal Communications
Multi-Focus
FININF.CM.INMF
Multi-Area
Multi-Focus
FININF.CM.MAMF
Marketing
Chief Marketing Officer
Multi-Focus
FININF.MK.CMMF
Corporate Marketing
Marketing & Advertising
FININF.MK.COMA
Marketing Strategy
FININF.MK.COMS
Social Media
FININF.MK.COSM
Multi-Focus
FININF.MK.COMF
Creative Services
Design
FININF.MK.CSDB
Desktop Publishing
FININF.MK.CSDP
Multi-Focus
FININF.MK.CSMF
Event Planning
Multi-Focus
FININF.MK.EPMF
Product Marketing
Customer Marketing
FININF.MK.PMCM
Database Marketing
FININF.MK.PMDM
Digital Marketing
FININF.MK.PMDI
B.56 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Marketing
Product Marketing
Multi-Focus
FININF.MK.PMMF
Research
Research / Business Intelligence
FININF.MK.RERB
RFP Support / Response
Multi-Focus
FININF.MK.RFMF
Sales Support
Multi-Focus
FININF.MK.SSMF
Multi-Area
Multi-Focus
FININF.MK.MAMF
Compliance, AML, &
Control
Head of Compliance /
Chief Compliance Officer
Multi-Focus
FININF.CP.CCMF
Business Unit Leadership
FININF.CP.CCBU
Regulatory Chief
Compliance Officer
Multi-Focus
FININF.CP.MCMF
Analytics, Modeling, &
Reporting
Multi-Focus
FININF.CP.ARMF
Anti-Money Laundering /
BSA
Head of Anti-Money Laundering
FININF.CP.AMHD
AML Operations
FININF.CP.AMAO
Investigations
FININF.CP.AMIN
Multi-Focus
FININF.CP.AMMF
Compliance
Bank Secrecy Act
FININF.CP.COBS
Branch Examination
FININF.CP.COBE
Business Unit or Product
Compliance
FININF.CP.COBU
Community Reinvestment Act
Compliance
FININF.CP.COCR
Compliance Testing / Monitoring
FININF.CP.COCT
Data Privacy / Privacy Compliance
FININF.CP.CODP
Ethics / Culture & Conduct
FININF.CP.COEC
Financial Crimes Prevention
FININF.CP.COFC
Islamic Compliance
FININF.CP.COIC
Licensing / Registration
FININF.CP.COLA
Market Surveillance
FININF.CP.COMS
Policy & Training
FININF.CP.COPT
McLagan B.57
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Compliance, AML, &
Control
Compliance
Sanctions
FININF.CP.COSN
Multi-Focus
FININF.CP.COMF
Oversight & Controls
Back-Office Controls
FININF.CP.OCBC
Business Unit Controls
FININF.CP.OCBU
Conflicts Office
FININF.CP.OCCO
Multi-Focus
FININF.CP.OCMF
Regulatory Response
Multi-Focus
FININF.CP.RRMF
Multi-Area
Multi-Focus
FININF.CP.MAMF
Internal Audit
Head of Internal Audit
Multi-Focus
FININF.IA.HIMF
Business & Operational
Audit
Multi-Focus
FININF.IA.BOMF
Credit Review
Multi-Focus
FININF.IA.CRMF
Policy / Advisory
Multi-Focus
FININF.IA.PAMF
Technology Audit
Multi-Focus
FININF.IA.TAMF
Multi-Area
Multi-Focus
FININF.IA.MAMF
Legal
Chief Legal Officer
Multi-Focus
FININF.LG.LNMF
Business Unit Leadership
FININF.LG.LNBU
Attorney
Head of Litigation
FININF.LG.ATHL
Litigation
FININF.LG.ATLI
Corporate Law
FININF.LG.ATCL
Deal / Transaction Attorney
FININF.LG.ATDT
Employment & Human Resources
Law
FININF.LG.ATEL
Intellectual Property Law
FININF.LG.ATIL
Privacy Attorney / Counsel
FININF.LG.ATPC
Product / Business Unit Lawyer
FININF.LG.ATPL
Regulatory Law
FININF.LG.ATRL
Tax Law
FININF.LG.ATTL
B.58 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Legal
Attorney
Multi-Focus
FININF.LG.ATMF
Legal Officer (Japan Only)
Multi-Focus
FININF.LG.LJMF
Legal Operations
E-Discovery
FININF.LG.OPED
Multi-Focus
FININF.LG.OPMF
Paralegal
Multi-Focus
FININF.LG.PLMF
Transaction Management
Licensing
FININF.LG.TMLI
Transaction Management /
Negotiator
FININF.LG.TMTM
Multi-Focus
FININF.LG.TMMF
Multi-Area
Multi-Focus
FININF.LG.MAMF
Risk Management
Chief Risk Officer
Multi-Focus
FININF.RK.CRMF
Business Unit Leadership
FININF.RK.CRBU
Chief Credit Officer
Multi-Focus
FININF.RK.CCMF
Business Unit Leadership
FININF.RK.CCBU
Head of Risk Management
(without CRO title)
Multi-Focus
FININF.RK.HRMF
Analytics, Modeling, &
Reporting
Quantitative Risk Measurement
FININF.RK.ARQR
Capital Planning & Measurement
Model Development
FININF.RK.ARCP
Quantitative Risk Measurement -
Asset Management / Alternatives
FININF.RK.ARQA
Consumer Risk Measurement
FININF.RK.ARQC
Trading / Capital Markets Risk
Measurement
FININF.RK.ARQM
Risk Model Validation
FININF.RK.ARRM
Risk Analytics & Reporting
FININF.RK.ARRR
Stress Testing & Scenario Analytics
Reporting
FININF.RK.ARST
Surveillance / Credit Portfolio Audit
& Reporting
FININF.RK.ARSU
Multi-Focus
FININF.RK.ARMF
McLagan B.59
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Risk Management
Credit Portfolio
Multi-Focus
FININF.RK.CPMF
Credit Review
Agri and Rural Credit
FININF.RK.CUAR
Consumer Credit
FININF.RK.CUCE
Credit Review
FININF.RK.CUCR
SME Credit
FININF.RK.CUSC
Credit Risk Management
Collateral Management
FININF.RK.CKCL
Counterparty Credit Risk - Asset
Management / Alternatives
FININF.RK.CKCA
Counterparty Credit Risk -
Commercial Banking
FININF.RK.CKCB
Counterparty Credit Risk - Consumer
FININF.RK.CKCC
Counterparty Credit Risk - Corporate
Banking
FININF.RK.CKCO
Counterparty Credit Risk - Markets &
Investment Banking
FININF.RK.CKCM
Counterparty Credit Risk - Wealth
Management
FININF.RK.CKCW
Counterparty Credit Risk - Multi-Line
FININF.RK.CKML
Multi-Focus
FININF.RK.CKMF
Enterprise Risk
Management
Head of Enterprise Risk
Management
FININF.RK.ERHE
Data Governance & Management
FININF.RK.ERDG
Policy / Governance
FININF.RK.ERPG
Reputational Risk Management
FININF.RK.ERRE
Third Party Risk Management
FININF.RK.ERTP
Multi-Focus
FININF.RK.ERMF
Market Risk Management
Head of Market Risk Management
FININF.RK.MRHM
Capital Markets Risk
FININF.RK.MRMI
Investment Risk Management
FININF.RK.MRIR
Multi-Focus
FININF.RK.MRMF
B.60 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Risk Management
Operational Risk
Management
Head of Operational Risk
Management
FININF.RK.ORHO
Multi-Focus
FININF.RK.ORMF
Regulatory Risk
Multi-Focus
FININF.RK.RGMF
Risk Management
Operations
Credit Administration
FININF.RK.OPCA
Multi-Focus
FININF.RK.OPMF
Workout
Legacy Asset Management &
Disposition
FININF.RK.WKLA
Multi-Area
Multi-Focus
FININF.RK.MAMF
Corporate & Business
Administration
Head of Corporate &
General Services
Multi-Focus
FININF.CB.HCMF
Ancillary Support
Business Information Services
FININF.CB.ANBI
Chef
FININF.CB.ANCF
Chauffeur
FININF.CB.ANCH
Catering Services
FININF.CB.ANCS
Dining Room Services
FININF.CB.ANDR
Facilities Management
FININF.CB.ANFM
Interpretation Services
FININF.CB.ANIS
Mail Distribution
FININF.CB.ANMD
Medical Support / Nurse
FININF.CB.ANMS
Office Management
FININF.CB.ANOM
Print Services
FININF.CB.ANPS
Imaging & Records
FININF.CB.ANSI
Travel Services
FININF.CB.ANTS
Multi-Focus
FININF.CB.ANMF
Administrative Support
CEO / Top Executive Assistant
FININF.CB.ASCE
Executive Assistant
FININF.CB.ASEA
Administrative Assistant
FININF.CB.ASAA
McLagan B.61
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Corporate & Business
Administration
Administrative Support
Receptionist
FININF.CB.ASRE
Business Resilience &
Security
Head of Corporate Security
FININF.CB.BRHC
Business Continuity
FININF.CB.BRBC
Corporate Insurance
FININF.CB.BRCI
Corporate Security
FININF.CB.BRCS
Security Investigations
FININF.CB.BRSI
Multi-Focus
FININF.CB.BRMF
Business Unit Management
Corporate Areas
FININF.CB.BUBO
Control Functions
FININF.CB.BUCF
Communications & Marketing
FININF.CB.BUCO
Finance & Treasury
FININF.CB.BUFN
Human Resources
FININF.CB.BUHR
Operations
FININF.CB.BUOP
Technology
FININF.CB.BUTE
Asset Management - Distribution
FININF.CB.BUSD
Asset Management - Investments
FININF.CB.BUSV
Multi-Focus
FININF.CB.BUMF
Corporate Culture
Multi-Focus
FININF.CB.CCMF
Corporate Real Estate
Head of Corporate Real Estate
FININF.CB.CEHC
Engineering
FININF.CB.CEEN
Real Estate Management
FININF.CB.CERM
Space Planning
FININF.CB.CESP
Multi-Focus
FININF.CB.CEMF
Corporate Governance
Multi-Focus
FININF.CB.CGMF
Corporate Relations
Head of Community Relations
FININF.CB.CRHC
Head of Corporate Relations
FININF.CB.CRHT
B.62 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Corporate & Business
Administration
Corporate Relations
Head of ESG
FININF.CB.CRHE
Head of Government Relations /
Affairs
FININF.CB.CRHG
Community Relations
FININF.CB.CRCR
Government Relations
FININF.CB.CRGR
Philanthropy
FININF.CB.CRPH
Environmental, Social and Corporate
Governance
FININF.CB.CRES
Multi-Focus
FININF.CB.CRMF
Corporate Secretary
Multi-Focus
FININF.CB.CSMF
Corporate Strategy
Head of Corporate Strategy
FININF.CB.CTHC
Business Transformation
FININF.CB.CTBT
Corporate Development / Internal
M&A
FININF.CB.CTCD
Diversity Strategy
FININF.CB.CTDS
Graduate Rotational
Program
Corporate Functions
FININF.CB.GRCF
Operations
FININF.CB.GRGO
Technology
FININF.CB.GRGT
Project Management
Business Project Management (non
IT)
FININF.CB.PMBP
Business Transformation
FININF.CB.PMBT
Infrastructure Project Management
(non IT)
FININF.CB.PMIP
Multi-Focus
FININF.CB.PMMF
Sourcing / Procurement
Chief Procurement Officer
FININF.CB.SPCP
Procurement Operations
FININF.CB.SPPO
Supplier Diversity
FININF.CB.SPSD
Strategic Sourcing & Category
Management (IT)
FININF.CB.SPSI
Strategic Sourcing & Category
Management (non-IT)
FININF.CB.SPSN
McLagan B.63
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Corporate & Business
Administration
Sourcing / Procurement
Supplier Relationship Management
FININF.CB.SPSR
Multi-Focus
FININF.CB.SPMF
Multi-Area
Multi-Focus
FININF.CB.MAMF
Finance
Chief Financial Officer
Multi-Focus
FININF.FI.CFMF
Business Unit Leadership
FININF.FI.CFBU
Controller
Fund Only
FININF.FI.CNFO
Management Company Only
FININF.FI.CNMC
Multi-Focus
FININF.FI.CNMF
Accounting
Financial Planning & Analysis
FININF.FI.ACFP
GAAP Accounting
FININF.FI.ACGA
Alternatives Fund Accounting
FININF.FI.ACFU
Policy / Advisory
FININF.FI.ACPA
Multi-Focus
FININF.FI.ACMF
Asset Valuation
Private Equity
FININF.FI.AVPE
Real Estate
FININF.FI.AVRE
Multi-Focus
FININF.FI.AVMF
Business Aligned Finance
Carried Interest Accounting
FININF.FI.BACI
Commission Accounting
FININF.FI.BACM
Product & Risk Control / Front
Office Accounting
FININF.FI.BAPR
Valuation Control
FININF.FI.BAPV
Multi-Focus
FININF.FI.BAMF
Corporate Tax
Head of Corporate Tax
FININF.FI.CTHC
Policy / Advisory
FININF.FI.CTPA
Research / Planning
FININF.FI.CTRP
Tax Compliance & Audit
FININF.FI.CTTC
Alternatives Fund Tax
FININF.FI.CTFT
B.64 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Finance
Corporate Tax
Multi-Focus
FININF.FI.CTMF
Finance Operations
Accounts Payable & Receivables
FININF.FI.OPAP
Tax Operations
FININF.FI.OPTX
Multi-Focus
FININF.FI.OPMF
Regulatory Response
Multi-Focus
FININF.FI.RRMF
Reporting
Investor Reporting
FININF.FI.RPIR
Management Reporting
FININF.FI.RPMR
Regulatory / Statutory Reporting
FININF.FI.RPRS
Multi-Focus
FININF.FI.RPMF
Multi-Area
Multi-Focus
FININF.FI.MAMF
Treasury / Investment
Office
Treasurer
Multi-Focus
FININF.TI.TRMF
Business Unit Leadership
FININF.TI.TRBU
Head of Investment Office
/ CIO
Multi-Focus
FININF.TI.IOMF
Asset & Liability
Management / Balance
Sheet Management
Interest Rate Risk Management
FININF.TI.ABIR
Pension ALM
FININF.TI.ABPA
Multi-Focus
FININF.TI.ABMF
Funding
Securitization
FININF.TI.FUSE
Short Term Funding
FININF.TI.FUST
Term Funding
FININF.TI.FUTE
Investment Office
Investment Office Portfolio
Management
FININF.TI.INIO
Quantitative Analysis / Research
FININF.TI.INQU
Risk & Trading
FININF.TI.INRT
Multi-Focus
FININF.TI.INMF
Liquidity Funding
Management
Capital Planning & Analysis
FININF.TI.LFCP
Funds Transfer Pricing
FININF.TI.LFFT
Liquidity Risk Model Development
FININF.TI.LFLD
McLagan B.65
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Treasury / Investment
Office
Liquidity Funding
Management
Liquidity Risk Monitoring /
Measurement / Management
FININF.TI.LFLM
Liquidity Risk Reporting
FININF.TI.LFLR
Multi-Focus
FININF.TI.LFMF
Regulatory Response
Policy / Advisory
FININF.TI.RRPA
Treasury / Investment
Office Operations
Bank Relations & Network
Management
FININF.TI.OPBR
Cash Management
FININF.TI.OPCM
Multi-Area
Multi-Focus
FININF.TI.MAMF
Human Resources
Chief Human Resources
Officer
Business Unit Leadership
FININF.HR.CHBU
Multi-Focus
FININF.HR.CHMF
Analytics, Modeling, &
Reporting
Head of HR Analytics
FININF.HR.ARHA
HR / Workforce Analytics
FININF.HR.ARHR
Reporting
FININF.HR.ARRE
Multi-Focus
FININF.HR.ARMF
Business Aligned HR
Multi-Focus
FININF.HR.BAMF
Diversity & Inclusion
Head of Diversity & Inclusion
FININF.HR.DIHD
Multi-Focus
FININF.HR.DIMF
Employee Relations
Head of Employee Relations
FININF.HR.ERHE
Multi-Focus
FININF.HR.ERMF
HRIS
Multi-Focus
FININF.HR.TEMF
Human Resources
Operations
Payroll
FININF.HR.OPPA
Service Center
FININF.HR.OPSC
Multi-Focus
FININF.HR.OPMF
Learning & Development
Head of Learning & Development
FININF.HR.LDHL
Business Unit Training - Generalist
FININF.HR.LDBG
Business Unit Training - Product &
Sales
FININF.HR.LDBP
B.66 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Human Resources
Learning & Development
Performance Management
FININF.HR.LDPM
Talent Management &
Organizational Development
FININF.HR.LDLO
Multi-Focus
FININF.HR.LDMF
Mobility
Head of Mobility
FININF.HR.MOHM
Multi-Focus
FININF.HR.MOMF
Regulatory Response
Multi-Focus
FININF.HR.RRMF
Reward
Head of Reward
FININF.HR.REHR
Head of Benefits
FININF.HR.REHB
Head of Compensation
FININF.HR.REHC
Benefits
FININF.HR.REBE
Compensation
FININF.HR.RECO
Executive Compensation
FININF.HR.REEC
Wellness
FININF.HR.REWE
Multi-Focus
FININF.HR.REMF
Talent Acquisition
Head of Talent Acquisition
FININF.HR.TAHT
Campus Recruiting
FININF.HR.TACR
Financial Advisors
FININF.HR.TAFA
Multi-Focus
FININF.HR.TAMF
Talent Partner
Multi-Focus
FININF.HR.TPMF
Multi-Area
Multi-Focus
FININF.HR.MAMF
Operations
Head of Operations
Multi-Focus
FININF.OP.HDMF
Multi-Area
Control Operations
FININF.OP.MACT
Funds Transfer
FININF.OP.MAFT
Know Your Client & Client
Onboarding
FININF.OP.MAKY
Static Data / Data Management
FININF.OP.MADM
Multi-Focus
FININF.OP.MAMF
McLagan B.67
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Asset Management &
Alternatives Operations
Head of Operations
Multi-Focus
FININF.AO.HDMF
Alternatives Operations
Clearance, Settlement & Trading
Operations
FININF.AO.ALCS
Corporate Actions
FININF.AO.ALCA
Custodian Bank Relationship
Management
FININF.AO.ALCB
Data Management
FININF.AO.ALDM
Documentation / Confirmation
FININF.AO.ALDC
Fund Administration
FININF.AO.ALFA
Income Processing
FININF.AO.ALIP
Loan Servicing
FININF.AO.ALLS
Middle Office / Trading Support
FININF.AO.ALMT
Middle Office / Trading Support -
Derivatives
FININF.AO.ALMD
Portfolio Administration
FININF.AO.ALPA
Portfolio Implementation / Cloning
FININF.AO.ALPI
Pricing & Valuation
FININF.AO.ALPV
Quality Assurance
FININF.AO.ALQA
Multi-Focus
FININF.AO.ALMF
Investment Performance
Analysis
Head of Investment Performance
Analysis
FININF.AO.IEHI
Performance Analytics
FININF.AO.IEPA
Performance Measurement
FININF.AO.IEPM
Multi-Focus
FININF.AO.IEMF
Traditional AM Operations
Alternatives Operations
FININF.AO.TAAO
Clearance, Settlement, & Trading
Operations
FININF.AO.TACS
Corporate Actions
FININF.AO.TACA
Custodian Bank Relationship
Management
FININF.AO.TACB
Data Management
FININF.AO.TADM
B.68 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Asset Management &
Alternatives Operations
Traditional AM Operations
Derivatives Operations
FININF.AO.TACO
Documentation
FININF.AO.TADO
Equities
FININF.AO.TAEQ
Fixed Income
FININF.AO.TAFI
Income Processing
FININF.AO.TAIP
International Securities
FININF.AO.TAIS
Middle Office
FININF.AO.TAMO
Portfolio Administration
FININF.AO.TAPA
Portfolio Implementation / Cloning
FININF.AO.TAPI
Pricing & Valuation
FININF.AO.TAPV
Quality Assurance
FININF.AO.TAQA
Trading Operations Only
FININF.AO.TATO
Multi-Focus
FININF.AO.TAMF
Transition Management &
Administration
Multi-Focus
FININF.AO.TOMF
Corporate & Commercial
Banking Operations
Commercial Banking
Operations
Account Operations
FININF.CA.CMAO
Business Aligned Operations
FININF.CA.CMBA
Loan Closing
FININF.CA.CMLC
Loan Documentation & Processing
FININF.CA.CMLD
Loan Operations
FININF.CA.CMLO
Multi-Focus
FININF.CA.CMMF
Commercial Finance
Operations
Multi-Focus
FININF.CA.CFMF
Corporate Banking
Operations
Head of Operations
FININF.CA.CRHD
Account Operations
FININF.CA.CRAO
Business Aligned Operations
FININF.CA.CRBA
Loan Closing
FININF.CA.CRLC
Loan Documentation & Processing
FININF.CA.CRLD
McLagan B.69
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Corporate & Commercial
Banking Operations
Corporate Banking
Operations
Loan Operations
FININF.CA.CRLO
Multi-Focus
FININF.CA.CRMF
Transaction Banking
Operations
Head of Operations
FININF.CA.TBHD
Head of Operations - Cash
Management
FININF.CA.TBHC
Head of Operations - Trade
FININF.CA.TBHT
Account Operations
FININF.CA.TBAO
Business Aligned Operations
FININF.CA.TBBA
Cash Management
FININF.CA.TBCM
Loan Closing
FININF.CA.TBLC
Loan Documentation & Processing
FININF.CA.TBLD
Loan Operations
FININF.CA.TBLO
Trade Operations
FININF.CA.TBTO
Multi-Focus
FININF.CA.TBMF
Consumer Banking
Operations
Head of Operations
Multi-Focus
FININF.CO.HDMF
Auto Finance Operations
Loan Closing
FININF.CO.AFLC
Loan Processing
FININF.CO.AFLP
Remarketing - Auction
FININF.CO.AFRA
Remarketing - Pricing
FININF.CO.AFRP
Statement & Payment Processing
FININF.CO.AFSP
Wholesale Inventory
FININF.CO.AFWI
Multi-Focus
FININF.CO.AFMF
Consumer Banking
Operations
Account Operations
FININF.CO.CBAO
Business Analysis
FININF.CO.CBBA
Currency Chest
FININF.CO.CBCC
Deposits
FININF.CO.CBDE
Distribution
FININF.CO.CBDI
B.70 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Consumer Banking
Operations
Consumer Banking
Operations
Loan Closing
FININF.CO.CBLC
Loan Processing
FININF.CO.CBLP
Physical Cash Operations
FININF.CO.CBPC
Quality Assurance
FININF.CO.CBQA
Statement & Payment Processing
FININF.CO.CBSP
Multi-Focus
FININF.CO.CBMF
Credit Cards Operations
Head of Operations
FININF.CO.CCHD
Account Operations
FININF.CO.CCAO
Business Analysis
FININF.CO.CCBA
Chargeback
FININF.CO.CCCB
Commercial Cards
FININF.CO.CCCC
Distribution
FININF.CO.CCDI
Quality Assurance
FININF.CO.CCQA
Statement & Payment Processing
FININF.CO.CCSP
Multi-Focus
FININF.CO.CCMF
Merchant Services
Operations
Head of Operations
FININF.CO.MEHD
Account Operations
FININF.CO.MEAO
Chargeback
FININF.CO.MECB
Processing
FININF.CO.MEPR
Workflow
FININF.CO.MEWF
Multi-Focus
FININF.CO.MEMF
Mortgage Banking
Operations
Head of Operations
FININF.CO.MBHD
Cash Management
FININF.CO.MBCM
Document & Inventory Control
FININF.CO.MBDI
Home Equity
FININF.CO.MBHE
Imaging & Records
FININF.CO.MBIR
McLagan B.71
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Consumer Banking
Operations
Mortgage Banking
Operations
Loan Closing
FININF.CO.MBLC
Loan Closing - Home Equity
FININF.CO.MBLE
Loan File Set-Up
FININF.CO.MBLF
Loan Funding / Post Closing
FININF.CO.MBLU
Loan Processing
FININF.CO.MBLP
Loan Processing - Home Equity
FININF.CO.MBLM
Loan Processing & Closing
FININF.CO.MBLN
Loan Shipping
FININF.CO.MBLQ
Lock Desk
FININF.CO.MBLD
Pipeline Control
FININF.CO.MBPC
Quality Assurance
FININF.CO.MBQA
TRID
FININF.CO.MBTR
Multi-Focus
FININF.CO.MBMF
Mortgage Servicing
Operations
Head of Operations
FININF.CO.MSHD
Assumptions
FININF.CO.MSAS
Central Files
FININF.CO.MSCF
Construction Loan Administration
FININF.CO.MSCL
Distribution
FININF.CO.MSDI
Document Release Administration
FININF.CO.MSER
Escrow
FININF.CO.MSES
File Audit & Post Closing
FININF.CO.MSFA
Imaging & Records
FININF.CO.MSIR
Inspection
FININF.CO.MSIP
Insurance
FININF.CO.MSIN
New Loan Boarding
FININF.CO.MSNL
Quality Assurance
FININF.CO.MSQA
B.72 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Consumer Banking
Operations
Mortgage Servicing
Operations
Statement & Payment Processing
FININF.CO.MSSP
Tax Services
FININF.CO.MSTS
Multi-Focus
FININF.CO.MSMF
Small Business Banking
Operations
Loan Closing
FININF.CO.SBLC
Loan Processing
FININF.CO.SBLP
Statement & Payment Processing
FININF.CO.SBSP
Multi-Focus
FININF.CO.SBMF
Markets & Securities
Services Operations
Business Aligned / Middle
Office / Trade Support
Commodities Operations
FININF.MO.BACO
Derivatives
FININF.MO.BADR
Equities Operations
FININF.MO.BAEQ
Fixed Income Operations
FININF.MO.BAFI
FX Operations
FININF.MO.BAFX
Prime Brokerage Operations
FININF.MO.BAPB
Securities Services
FININF.MO.BASS
Multi-Focus
FININF.MO.BAMF
Markets & Securities
Services Operations
Head of Operations
FININF.MO.MSHD
Account Operations
FININF.MO.MSAO
Cash Management
FININF.MO.MSCM
Clearance, Settlement, & Trading
Operations
FININF.MO.MSCS
Client Servicing
FININF.MO.MSCN
Client Valuation & Pricing
FININF.MO.MSPV
Collateral / Margins
FININF.MO.MSCL
Corporate Actions
FININF.MO.MSCA
Documentation / Confirmation
FININF.MO.MSDC
Network Management
FININF.MO.MSNT
OTC Clearing
FININF.MO.MSOT
McLagan B.73
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Markets & Securities
Services Operations
Markets & Securities
Services Operations
Reconciliations / Investigations
FININF.MO.MSRI
Multi-Focus
FININF.MO.MSMF
Wealth Management
Operations
Wealth Management
Operations
Head of Operations
FININF.WO.WOHD
Account Operations
FININF.WO.WOAO
Business Analysis
FININF.WO.WOBA
Client Reporting
FININF.WO.WOCR
Clearance, Settlement, & Trading
Operations
FININF.WO.WOCS
Custody
FININF.WO.WOCU
Funds Accounting
FININF.WO.WOFB
Fees & Accruals
FININF.WO.WOFE
Lending Support
FININF.WO.WOLS
Securities Lending
FININF.WO.WOSL
Special Asset Accounting &
Settlement
FININF.WO.WOSS
Stock Transfer
FININF.WO.WOST
Call Center Operations
FININF.WO.WOCO
Product Operations
FININF.WO.WOPO
Multi-Focus
FININF.WO.WOMF
Leadership
Head of Operations &
Technology
Business Unit Leadership
FININF.LE.FBBU
Multi-Focus
FININF.LE.FBMF
Technology
Head of Technology
Head of IT Infrastructure / Systems
Executive
FININF.TE.CTHI
Business Unit Leadership
FININF.TE.CTBU
Multi-Focus
FININF.TE.CTMF
Chief Investment Data
Officer
Multi-Focus
FININF.TE.IVMF
Application Development &
Support
Application Development
FININF.TE.ADAD
Application Maintenance & Support
FININF.TE.ADAM
B.74 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Technology
Application Development &
Support
FPGA
FININF.TE.ADFP
Cloud Computing
FININF.TE.ADCC
DevOps
FININF.TE.ADDO
Investment & Trading Analytics
Development
FININF.TE.ADIT
Risk Technology Development
FININF.TE.ADRT
Web / Mobile / Front End
Development
FININF.TE.ADWM
Multi-Focus
FININF.TE.ADMF
Architecture
Application Architecture
FININF.TE.ARAA
Infrastructure Architecture
FININF.TE.ARIA
Cloud Architecture
FININF.TE.ARCA
Multi-Focus
FININF.TE.ARMF
Artificial Intelligence &
Machine Learning
Artificial Intelligence
FININF.TE.AMAI
Artificial Intelligence & Machine
Learning
FININF.TE.AMAR
Machine Learning
FININF.TE.AMML
Data Analytics &
Management
Chief Data Officer
FININF.TE.DACD
Business Intelligence
FININF.TE.DABI
Data & Content Acquisition
FININF.TE.DADC
Data Analytics
FININF.TE.DADA
Data Governance
FININF.TE.DADG
Data Quality
FININF.TE.DADQ
Data Science
FININF.TE.DADS
Database Administration / Design
FININF.TE.DADD
Multi-Focus
FININF.TE.DAMF
Engineering / Systems
Administration
Application Server
FININF.TE.ENAS
Mainframe
FININF.TE.ENMA
McLagan B.75
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Technology
Engineering / Systems
Administration
Site Reliability Engineer
FININF.TE.ENSR
Unix
FININF.TE.ENUN
Windows
FININF.TE.ENWI
Multi-Focus
FININF.TE.ENMF
Help Desk & Desktop
Support
Multi-Focus
FININF.TE.HDMF
IT Security
Chief Information Security Officer
FININF.TE.ISCI
Incident Response
FININF.TE.ISIR
IT Risk Management
FININF.TE.ISRM
IT Security Administration
FININF.TE.ISAD
Penetration & Vulnerability Testing
FININF.TE.ISPV
Product Security Management
FININF.TE.ISPS
Security Architecture
FININF.TE.ISSA
Security Engineering
FININF.TE.ISSE
Multi-Focus
FININF.TE.ISMF
Market Data Services
Multi-Focus
FININF.TE.MDMF
Program Office
Business Systems Analysis
FININF.TE.POBS
Project Management
FININF.TE.POPM
Product Owner
FININF.TE.POPO
Scrum Master / Agile Project
Management
FININF.TE.POSM
Technical Writer
FININF.TE.POTW
Multi-Focus
FININF.TE.POMF
Quality Assurance
Multi-Focus
FININF.TE.QAMF
Service Delivery
Management
Change & Configuration Release
Management
FININF.TE.SDCC
Delivery & Implementation
FININF.TE.SDDI
Event, Incident, & Problem
Management
FININF.TE.SDEI
B.76 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Function
Area
Focus
Job Code
Technology
Service Delivery
Management
IT Vendor Management
FININF.TE.SDIT
Multi-Focus
FININF.TE.SDMF
Technology Infrastructure
Data Center & Computer Operations
FININF.TE.TIDC
Disaster Recovery
FININF.TE.TIDR
Storage Management
FININF.TE.TISM
Telecommunications & Network
Administration
FININF.TE.TITE
Multi-Focus
FININF.TE.TIMF
Technology Planning &
Strategy
Client Experience
FININF.TE.TPCE
Innovation
FININF.TE.TPIN
Multi-Focus
FININF.TE.TPMF
User Analytics &
Experience
User Analytics
FININF.TE.UAUA
User Experience
FININF.TE.UAUE
Multi-Focus
FININF.TE.UAMF
Multi-Area
Multi-Focus
FININF.TE.MAMF
McLagan B.77
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Communications
The Communications function is responsible for promoting the
firm’s image internally (e.g., through newsletters and other
communications) and/or externally (e.g., through print and
broadcast media, special events, and/or analyst briefings).
Head of Communications &
Marketing
The Head of Communications & Marketing is responsible for the
direction of all communications and marketing activities for the
firm, and strategy in conjunction with senior revenue management.
Sets consistent communication policies, procedures, and planning
processes.
Multi-Focus
FININF.CM.HXMF
Head of Communications
The Head of Communications is responsible for the direction of all
communications activities for the firm, setting consistent
communication policies, procedures, and planning processes. Main
focus of issues management in the firm, providing advice to more
senior management as appropriate.
Multi-Focus
FININF.CM.HCMF
Copywriting & Proofreading
The Copywriting & Proofreading area is responsible for all
copywriting (e.g., developing and maintaining standards for written
and verbal communications) and/or proofreading (e.g., reviewing
printed materials) activities.
Copywriting
The Copywriting focus specializes in all copywriting activities, like
drafting copy for prospectuses, investment letters, and promotional
materials, as well as other written or verbal communications (e.g.,
speeches).
FININF.CM.CPCW
Publishing & Editing
The Publishing & Editing focus specializes in production of the
firm's publications and documents. Responsibilities may include
document editing, and checking facts and figures, scrutinizing
documents for grammatical correctness, and working with outside
advertising, printing, and typesetting agencies.
FININF.CM.CPPE
Multi-Focus
FININF.CM.CPMF
External Communications
The External Communications area is responsible for promoting the
firm’s image or communicating externally (e.g., through print and
broadcast media, special events, and/or analyst briefings).
Investment Communications
The Investment Communications focus specializes in writing and
developing correspondence to customers as it relates to investment
products.
FININF.CM.EXIC
Investment Communications -
Member & Retiree
Communications
The Investment Communications - Member & Retiree
Communications focus specializes in writing and developing
correspondence to customers as it relates to investment products
with a member and retiree focus. Responsible for communicating
investment performance to beneficiaries.
FININF.CM.EXIM
Investment Communications -
Promotional Writing
The Investment Communications - Promotional Writing focus
specializes in writing and developing correspondence to customers
relating to investment products, and drafting text used in sales and
marketing literature. May also support public relations initiatives.
FININF.CM.EXIP
B.78 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Investor Relations
The Investor Relations focus specializes in communications with
analysts and the financial press.
FININF.CM.EXIR
Media Relations
The Media Relations focus specializes in maintaining and improving
the firm’s public image through enhanced communications with
press and broadcast media. Develops and produces public relations
and publicity programs, writing press releases, handling media
relations, and scheduling senior management and Investment staff
interviews.
FININF.CM.EXMR
Multi-Focus
FININF.CM.EXMF
Internal Communications
The Internal Communications area is responsible for managing the
firm's corporate communications for distribution within the firm,
and keeping staff aware of major issues. Likely to be responsible for
intranet content. May execute internal brand building initiatives,
and prepare and distribute company values, as necessary.
Multi-Focus
FININF.CM.INMF
Multi-Area
Multi-Focus
FININF.CM.MAMF
Marketing
The Marketing function covers the firm's marketing and advertising
activities including Corporate & Product Marketing, Creative
Services, Market Research and other activities.
Chief Marketing Officer
The Chief Marketing Officer is responsible for setting the overall
direction of all marketing activities for the Firm, analyzing the
strengths and weaknesses of existing marketing efforts, and
ensuring close working relationships with business lines and senior
revenue management to meet their needs.
Multi-Focus
FININF.MK.CMMF
Corporate Marketing
The Corporate Marketing area is responsible for developing and
executing marketing plans and initiatives not specific to product
lines, but that help project a uniform “brand” image for the business
and/or a family of products. Includes marketing services staff that
are part of centralized corporate marketing teams, such as market
research.
Marketing & Advertising
The Marketing & Advertising focus specializes in developing and
executing marketing and advertising plans and initiatives.
FININF.MK.COMA
Marketing Strategy
The Marketing Strategy focus specializes in devising a plan of
action or policy related to the firm’s marketing activities.
FININF.MK.COMS
Social Media
The Social Media focus specializes in managing social media
strategy and online customer community efforts, identifying trends
from social chatter, reporting on the firm's social efforts,
responding to customer posts, and promoting the brand via social
media.
FININF.MK.COSM
Multi-Focus
FININF.MK.COMF
McLagan B.79
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Creative Services
The Creative Services area is responsible for the design and
production of print marketing materials, such as graphics (e.g.,
brochures, account applications, newspaper or magazine
advertisements) and/or interactive media (e.g., websites, blogs).
Design
The Design focus specializes in working (possibly with outside
agencies) to develop and design the firm's corporate identity and
image to differentiate it from other firms in the market. Oversees
branding campaigns.
FININF.MK.CSDB
Desktop Publishing
The Desktop Publishing focus specializes in the production of
printed matter by means of a printer linked to a desktop computer,
with special software to enable reports, advertising matter,
company magazines, etc., to be produced cheaply with a layout and
print quality similar to that of typeset books, for xerographic or
other reproduction.
FININF.MK.CSDP
Multi-Focus
FININF.MK.CSMF
Event Planning
The Event Planning area is responsible for all activities associated
with the firm's special events and road show presentations,
including charitable functions, community affairs, and management
meetings (e.g., shareholders meeting).
Multi-Focus
FININF.MK.EPMF
Product Marketing
The Product Marketing area is responsible for developing and
executing marketing plans, initiatives, promotions, and
communications related to specific products. Defines competitive
market requirements and opportunities, and provides ongoing
marketing support that ensures the competitiveness of existing
products.
Customer Marketing
The Customer Marketing focus specializes in the development and
execution of marketing plans, initiatives, promotions, and
communications related to specific customers. Responsible for
defining competitive market requirements and opportunities.
FININF.MK.PMCM
Database Marketing
The Database Marketing focus specializes in developing and
conducting marketing-related projects focused on identifying and
assessing trends like purchasing, demographic, etc. within the
firm’s client database. Identifies areas of growth potential within the
database, and analyzes and recommends direct marketing
improvements.
FININF.MK.PMDM
Digital Marketing
The Digital Marketing focus specializes in developing and
supporting marketing efforts for the company’s website, and across
online media and platforms, regardless of product type or channel.
Develops original concepts to provide visual, web-based solutions
to client needs. May manage social media to increase visibility and
traffic.
FININF.MK.PMDI
Multi-Focus
FININF.MK.PMMF
B.80 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Research
The Research area is responsible for conducting competitive
product and pricing research, analysis, and monitoring of market
trends, and assisting in product line positioning and new product
development.
Research / Business
Intelligence
The Research / Business Intelligence focus specializes in
conducting and/or commissioning original research.
FININF.MK.RERB
RFP Support / Response
The RFP Support / Response area is responsible for supporting
requests for proposals (RFPs), including completing the necessary
documentation.
Multi-Focus
FININF.MK.RFMF
Sales Support
The Sales Support area is responsible for administrative and sales
support of one or more sales people. Activities include processing
and confirming customer transactions, while maintaining accounts,
research lists, and compiling statistical information.
Multi-Focus
FININF.MK.SSMF
Multi-Area
Multi-Focus
FININF.MK.MAMF
Compliance, AML, & Control
The Compliance, AML, & Control function is responsible for
ensuring that all activities comply with regulatory requirements,
including financial crime, anti-money laundering, anti-bribery and
corruption, data privacy, and sanctions.
Head of Compliance / Chief
Compliance Officer
The Head of Compliance / Chief Compliance Officer is responsible
for developing compliance strategy, and directing and monitoring
the firm's compliance program. Assists firm and divisional
management in understanding and addressing all applicable laws
and regulations. Develops and maintains corporate compliance
policies, and establishes review procedures.
Multi-Focus
FININF.CP.CCMF
Business Unit Leadership
The Business Unit Leadership focus specializes in overseeing a
business unit only and not a wider corporate or regional role.
FININF.CP.CCBU
Regulatory Chief Compliance
Officer
The Regulatory Chief Compliance Officer is an SEC-mandated
position, responsible for developing and administering policies and
procedures to prevent securities law violations for the firm’s mutual
fund company or division. May work with regulatory agencies and
legal staff. Reports to Fund Board and/or an Investments executive.
Multi-Focus
FININF.CP.MCMF
Analytics, Modeling, & Reporting
The Analytics, Modeling, & Reporting area is responsible for
analyzing and reporting on data sets for a particular area to
evaluate, recommend and support the implementation of business
strategies and operational processes.
Multi-Focus
FININF.CP.ARMF
McLagan B.81
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Anti-Money Laundering / BSA
The Anti-Money Laundering / BSA area is responsible for assisting
clients with anti-money laundering / Bank Secrecy Act issues,
helping them to understand their risk factors, and providing advice
on the implementation of detection and compliance programs.
Head of Anti-Money
Laundering
The Head of Anti-Money Laundering specializes in developing,
implementing, and overseeing anti-money laundering (AML)-related
policies and procedures, assuring compliance with domestic and
international regulations, guiding the firm on AML obligations, and
analysis of new AML laws, rules, and regulations.
FININF.CP.AMHD
AML Operations
The AML Operations focus specializes in quality control testing for
accurately evaluating the execution of processes ensuring
adherence to regulations, policies, and procedures. Responsible for
analyses related to due diligence, sanctions filtering, bank secrecy
and cash reporting, and/or the customer identification program.
FININF.CP.AMAO
Investigations
The Investigations focus specializes in ensuring the firm’s anti-
money laundering monitoring program meets regulatory
expectations. Monitors suspicious activity to identify customers
posing a risk for money laundering and/or terrorist financing.
Serves as a resource on suspicious activity monitoring to individual
lines of business.
FININF.CP.AMIN
Multi-Focus
FININF.CP.AMMF
Compliance
The Compliance area is responsible for ensuring that all of the
firm's activities follow the necessary rules and regulations, and that
the firm complies with legal and regulatory boundaries and
jurisdictions.
Bank Secrecy Act
The Bank Secrecy Act focus specializes in assisting U.S.
government agencies with the detection and prevention of money
laundering and ensures the firm’s BSA activities follow all
necessary internal and external regulatory and risk management
practices.
FININF.CP.COBS
Branch Examination
The Branch Examination focus specializes in identifying and
preventing compliance problems throughout the firm's branch
system. Develops new systems and tools, utilizes existing
programs, and works closely with branch managers in an advisory
capacity.
FININF.CP.COBE
Business Unit or Product
Compliance
The Business Unit or Product Compliance focus specializes in
providing compliance support and expertise to one of the business
lines of the firm. May be involved in the vetting of proposed
transactions, taking into account internal guidelines as well as
outside regulatory requirements to mitigate risk.
FININF.CP.COBU
Community Reinvestment Act
Compliance
The Community Reinvestment Act Compliance focus specializes in
ensuring the firm’s activities focused on the Community
Reinvestment Act (CRA) follow all necessary internal and external
regulatory and risk management practices.
FININF.CP.COCR
B.82 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Compliance Testing /
Monitoring
The Compliance Testing focus specializes in reviewing and
analyzing the firm's compliance practices to ensure adherence to
regulatory requirements and general operational processes to
maintain, and/or enhance quality and effectiveness.
FININF.CP.COCT
Data Privacy / Privacy
Compliance
The Data Privacy / Privacy Compliance focus is responsible for
overseeing data protection strategy and ensuring compliance with
established personal information protection guidelines,
specifications, legislation or regulatory requirements.
FININF.CP.CODP
Ethics / Culture & Conduct
The Ethics / Culture & Conduct focus specializes in developing and
maintaining the ethics or standard of conduct policies and
procedures of an organization or business. Ensures broad
observance of ethics or conduct policy, and objectively monitors the
decisions and conduct of management.
FININF.CP.COEC
Financial Crimes Prevention
The Financial Crimes Prevention focus specializes in know your
customer (KYC), client due diligence, enhanced due diligence, and
customer identity management programs. Responsibilities also
include monitoring accounts, alert reviews, and investigation of
potential fraudulent, terrorist, or suspicious activity.
FININF.CP.COFC
Islamic Compliance
The Islamic Compliance focus specializes in conducting and
monitoring the development and coordination of the Treasury and
Investment departments’ compliance to Islamic Law. Works with
management and others affected by alterations in business
practices to ensure understanding and implementation of new
policies and procedures.
FININF.CP.COIC
Licensing / Registration
The Licensing / Registration focus specializes in providing training
to staff on verifying accuracy and completeness of regulatory
forms, monitoring the licensing and registration database to ensure
accuracy and completeness, and serving as liaisons to external
parties including regulatory agencies, state commissions, insurance
companies, etc.
FININF.CP.COLA
Market Surveillance
The Market Surveillance focus specializes in reviewing and
analyzing account transactions with a focus on market
manipulation or abuse, as well as insider trading and churning,
monitoring and analyzing electronic message transfers internally
and externally, and ensuring the requirement of long-term
messaging content storage.
FININF.CP.COMS
Policy & Training
The Policy & Training focus specializes in identifying and
developing criteria and commentary on compliance issues across
all industries, products, and jurisdictions. Drafts new and enhances
existing policies, and implements and administers training programs
to ensure legal and regulatory agency requirements are met.
FININF.CP.COPT
Sanctions
The Sanctions focus specializes in developing, implementing, and
supporting firm's compliance program relating to economic
sanctions laws and regulations.
FININF.CP.COSN
Multi-Focus
FININF.CP.COMF
McLagan B.83
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Oversight & Controls
The Oversight & Controls area is responsible for the design and
maintenance of the firm’s oversight and control frameworks.
Back-Office Controls
The Back-Office Controls focus specializes in delivery of the firm’s
end-to-end controls framework within a particular functional area.
Liaises with Compliance and Risk departments to ensure a
seamless integration of the controls framework.
FININF.CP.OCBC
Business Unit Controls
The Business Unit Controls focus specializes in delivery of the
firm’s end-to-end controls framework within particular lines of
business. Liaises with Compliance and Risk departments to ensure
a seamless integration of the controls framework.
FININF.CP.OCBU
Conflicts Office
The Conflicts Office focus specializes in supporting and managing
the process of conflict resolution with clients and / or third parties.
Coordinates with the business, attorneys, and mediators to prevent
potential conflicts of interest.
FININF.CP.OCCO
Multi-Focus
FININF.CP.OCMF
Regulatory Response
The Regulatory Response area is responsible for understanding
and interpreting newly drafted regulations. Typical responsibilities
include strategic reputation analysis (e.g., producing firm-specific
impact reports), as well as being the resident expert on advisory
implementation projects.
Multi-Focus
FININF.CP.RRMF
Multi-Area
Multi-Focus
FININF.CP.MAMF
Internal Audit
The Internal Audit function is responsible for independent, objective
assurance, and consulting activity designed to improve operations
by evaluating and improving the effectiveness of risk management,
control, and governance processes. Also includes special and
strategic business reviews.
Head of Internal Audit
The Head of Internal Audit is responsible for directing the firm's
Internal Audit function. Responsible for directing internal audit
employees, scheduling audits, developing audit procedures, and
serving as liaison with the firm's outside auditors and regulatory
organizations.
Multi-Focus
FININF.IA.HIMF
Business & Operational Audit
The Business & Operational Audit area specializes in reviewing the
organization's financial and operational processes to ensure
compliance and best practices. Makes recommendations to the
Audit Committee or Board of Directors on issues raised during audit
procedures. Provides detailed feedback to business unit
management.
Multi-Focus
FININF.IA.BOMF
B.84 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Credit Review
The Credit Review area is responsible for reviewing the firm's entire
loan portfolio to ensure that each individual loan confirms to the
credit standards set by the organization. Not responsible for
structuring or pricing. Non-client-facing.
Multi-Focus
FININF.IA.CRMF
Policy / Advisory
The Policy / Advisory area specializes in developing,
recommending, and implementing policies, strategies, and
operational guidelines for the specified business or functional area.
Develops and reviews policies and procedures to ensure
appropriateness and adequacy against industry best practices and
regulatory requirements.
Multi-Focus
FININF.IA.PAMF
Technology Audit
The Technology Audit area is responsible for reviewing the
technology interfaces and outputs of the organization's financial
and operational processes to ensure compliance and best
practices. Makes recommendations to the Audit Committee or
Board of Directors on issues raised during audit procedures.
Multi-Focus
FININF.IA.TAMF
Multi-Area
Multi-Focus
FININF.IA.MAMF
Legal
The Legal function is responsible for providing legal advice to the
firm and ensuring the firm operates in accordance with legal
parameters. Specialists provide support across the scope of the
firm's activities ensuring that legal issues, contracts, disputes, and
complex transactions are conducted within the due diligence of the
legal framework.
Chief Legal Officer
The Chief Legal Officer provides executives with legal advice on
strategic initiatives. Represents the Firm with clients, external
agencies, and regulatory bodies. Directs internal legal activities,
and coordinates work conducted by External Legal Counsel.
Incumbent may or may not have CCO responsibilities.
Multi-Focus
FININF.LG.LNMF
Business Unit Leadership
The Business Unit Leadership focus specializes in overseeing a
business unit only and not a wider corporate or regional role.
FININF.LG.LNBU
Attorney
The Attorney area is responsible for providing legal advice to the
firm, and for ensuring the firm operates in accordance with various
legal parameters.
Head of Litigation
The Head of Litigation specializes in providing legal advice by
defending issuers, underwriters, investment advisors, officers, and
directors in anti-trust litigation, regulatory investigations, and class
actions. May also determine and supervise external litigation
advisors, and develop strategy.
FININF.LG.ATHL
McLagan B.85
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Litigation
The Litigation focus specializes in providing legal advice by
defending issuers, underwriters, investment advisors, officers, and
directors in anti-trust litigation, regulatory investigations, and class
actions. May also be involved in determining and supervising
external litigation advisors, and developing strategy.
FININF.LG.ATLI
Corporate Law
The Corporate Law focus specializes in providing legal advice on
corporate matters such as mergers and acquisitions, joint ventures,
and security offerings. Involves the creation and regulation of
corporations, and other legal entities, both domestically and
internationally.
FININF.LG.ATCL
Deal / Transaction Attorney
The Deal / Transaction focus specializes in structuring and
negotiating complex financial transactions, often involving private
placements, private equity, hedge funds, real estate, derivatives ,
and / or other alternative products.
FININF.LG.ATDT
Employment & Human
Resources Law
The Employment & Human Resources Law focus specializes in
providing legal advice on disputes over employment contracts,
claims of discrimination, and employment-related arbitration. Also
provides legal advice and support on any other human resources
(HR) related matters (e.g., immigration law, workplace safety, data
retention, and privacy).
FININF.LG.ATEL
Intellectual Property Law
The Intellectual Property Law focus specializes in providing legal
advice on the creation and operation of business-to-business
market places or exchanges, e-procurement issues and IP litigation,
counseling, and licensing. Represents the firm in applying for,
obtaining, and monitoring proper usage of intellectual property
rights.
FININF.LG.ATIL
Privacy Attorney / Counsel
The Privacy Attorney / Counsel focus specializes in providing legal
counsel on privacy issues regarding business products, services
and processes to ensure they are executed in accordance with legal
and regulatory requirements.
FININF.LG.ATPC
Product / Business Unit Lawyer
The Product / Business Unit Lawyer focus specializes in providing
legal advice and strategic expertise to one of the business lines of
the firm (e.g., Capital Markets, Investment Management,
Commercial or Corporate Banking, etc.) on product development,
domestic, and cross-border issues.
FININF.LG.ATPL
Regulatory Law
The Regulatory Law focus specializes in providing legal assistance
and support to the firm regarding regulatory issues. Liaises with
other areas, like Compliance, including advising on strategic
regulatory issues and legislative matters. May engage with financial
services regulators on issues of authorization and discipline.
FININF.LG.ATRL
Tax Law
The Tax Law focus specializes in advising on complex tax issues
both domestically and internationally, developing effective tax
strategies for the firm, and complying with reporting requirements
of various governing bodies in a manner that minimizes the firm's
tax liabilities.
FININF.LG.ATTL
Multi-Focus
FININF.LG.ATMF
B.86 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Legal Officer (Japan Only)
The Legal Officer area is responsible for the firm's legal activities in
coordination with internal / external legal counsel. May assist the
firm and / or legal management in negotiating, coordinating and
monitoring the work of external counsel. (This position is a Japan
specific and only captured in Japan)
Multi-Focus
FININF.LG.LJMF
Legal Operations
The Legal Operations area is responsible for collecting, reviewing,
and storing information for discovery in response to a variety of
legal matters, including (but not limited to) litigation, investigation,
and regulatory inquiry.
E-Discovery
The E-Discovery focus specializes in understanding the laws, rules,
and court ruling around electronically stored information (ESI), and
drafting policies to ensure compliance.
FININF.LG.OPED
Multi-Focus
FININF.LG.OPMF
Paralegal
The Paralegal area is responsible for assisting lawyers and
attorneys in executing legal transactions, and securing, preparing,
drafting, and processing legal documents at the more senior level.
Multi-Focus
FININF.LG.PLMF
Transaction Management
The Transaction Management area is responsible for the
negotiation, transaction, and documentation of business
transactions (e.g., trading in securities between two or more parties
and establishing a legal obligation).
Licensing
The Licensing focus specializes in negotiating agreements from a
third-party to produce or sell one or more of its products within a
defined market area.
FININF.LG.TMLI
Transaction Management /
Negotiator
The Transaction Management / Negotiator focus specializes in
executing the documentation, negotiation, transaction processes,
and reviews of International Swaps and Derivatives Association
(ISDA) master agreements, as well as Electronic Export Identifier
(EEI) and North American Energy Standards Board (NAESB) master
netting agreements.
FININF.LG.TMTM
Multi-Focus
FININF.LG.TMMF
Multi-Area
Multi-Focus
FININF.LG.MAMF
McLagan B.87
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Risk Management
The Risk Management function is responsible for identifying,
assessing, and mitigating risk. May include establishing risk
management procedures and processes to ensure adherence to
policies.
Chief Risk Officer
The Chief Risk Officer is responsible for advising the Chief
Executive Officer and senior executives on risk management-
related matters, focusing on proactive leadership using broad,
strategic planning rather than day-to-day operational execution.
Also represents firm with clients, external agencies, and industry
and regulatory bodies.
Multi-Focus
FININF.RK.CRMF
Business Unit Leadership
The Business Unit Leadership focus specializes in overseeing a
business unit only and not a wider corporate or regional role.
FININF.RK.CRBU
Chief Credit Officer
The Chief Credit Officer is responsible for directing organizational
banking activity Credit functions, formulating credit policies to
ensure overall quality of the firm’s lending portfolio in conjunction
with management and/or Credit Committee, and developing
approval procedures on prospective customers and guidelines on
credit limits.
Multi-Focus
FININF.RK.CCMF
Business Unit Leadership
The Business Unit Leadership focus specializes in overseeing a
business unit only and not a wider corporate or regional role.
FININF.RK.CCBU
Head of Risk Management
(without CRO title)
The Head of Risk Management (without CRO title) is responsible for
formulating risk management policies with senior management.
Directs staff in establishing procedures and standards, develops
analysis reports and approval guidelines for risk limits, and more.
Serves on the Risk Management Committee. Liaises with regulatory
or legal bodies.
Multi-Focus
FININF.RK.HRMF
Analytics, Modeling, & Reporting
The Analytics, Modeling, & Reporting area is responsible for
analyzing and reporting on data sets for a particular area to
evaluate, recommend and support the implementation of business
strategies and operational processes.
Quantitative Risk Measurement
The Quantitative Risk Measurement focus specializes in developing
quantitative and analytic models, and applications to support firm’s
risk management effort by assessing market, and / or credit risks of
new and existing financial products. Match individuals who support
more than one business line to this focus.
FININF.RK.ARQR
Capital Planning &
Measurement Model
Development
The Capital Planning & Measurement Model Development focus
specializes in the development, maintenance, and enhancement of
capital planning models, and the development and documentation
of theoretical model frameworks in accordance with regulatory
requirements, coding, back testing, and internal risk management
system model implementation.
FININF.RK.ARCP
B.88 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Quantitative Risk Measurement
- Asset Management /
Alternatives
The Quantitative Risk Measurement - Asset Management /
Alternatives focus specializes in developing quantitative and
analytic models, and applications to support the Asset
Management business or Investment products by assessing market,
and / or credit risks of new and existing financial products.
FININF.RK.ARQA
Consumer Risk Measurement
The Consumer Risk Measurement focus specializes in developing
quantitative and analytic models, and applications to support the
Consumer Banking business by assessing market, and / or credit
risks of new and existing financial products.
FININF.RK.ARQC
Trading / Capital Markets Risk
Measurement
The Trading / Capital Markets Risk Measurement focus specializes
in developing quantitative and analytic models, and applications to
support the Capital Markets business by assessing market, and / or
credit risks of new and existing financial products.
FININF.RK.ARQM
Risk Model Validation
The Risk Model Validation focus specializes in the review,
independent testing, and validation of all internal risk models prior
to implementation, and throughout the lifecycle.
FININF.RK.ARRM
Risk Analytics & Reporting
The Risk Analytics & Reporting focus specializes in analyzing and
reporting on firm’s or businesses’ exposures to various risks.
Includes reporting to the Board of Directors or various Regulatory
bodies. Match incumbents with firm-wide or business line
responsibilities to this focus.
FININF.RK.ARRR
Stress Testing & Scenario
Analytics Reporting
The Stress Testing & Scenario Analytics Reporting focus
specializes in the development and implementation of stress testing
models, including regulatory mandated stress tests.
Responsibilities include developing stress scenarios, translating
regulatory defined scenarios into model parameters, evaluating
results, and interpreting outputs.
FININF.RK.ARST
Surveillance / Credit Portfolio
Audit & Reporting
The Surveillance / Credit Portfolio Audit & Reporting focus
specializes in monitoring, auditing and examining of the firm’s or a
portfolio’s risk exposures to ensure adherence to credit policies.
FININF.RK.ARSU
Multi-Focus
FININF.RK.ARMF
Credit Portfolio
The Credit Portfolio area is responsible for monitoring the portfolio
quality against established criteria, and recommending adjustments
to existing credit facilities as appropriate to minimize or hedge risk,
or optimize portfolio performance.
Multi-Focus
FININF.RK.CPMF
Credit Review
The Credit Review area is responsible for conducting a detailed
credit analysis based on information furnished by the borrower,
publicly available information, the lender's evaluation of the
borrower's credit needs, and the ability to pay across a range of
products against credit standards set by the organization.
Agri and Rural Credit
The Agri and Rural Credit focus specializes in developing the credit
and risk policy for Retail Banking products in conjunction with
business and marketing teams and Reducing cost and prevent
losses to the bank by management of delinquency in conjunction
with Collections team.
FININF.RK.CUAR
McLagan B.89
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Consumer Credit
The Consumer Credit for unsecured products focus specializes in
the management of Retail Credit Portfolio, involving retail credit
policy, underwriting procedures, Administration, portfolio analytics,
recovery & collection polices & procedures for all unsecured retail
products.
FININF.RK.CUCE
Credit Review
The Credit Review focus specializes in performing credit reviews of
loan portfolios. Develops, maintains, and evaluates portfolios for
compliance to firm-wide or business unit policies and regulations.
Match generalist to this role who are focused on more than one
business line.
FININF.RK.CUCR
SME Credit
The SME Credit focus specializes in end to end responsibility to
manage the Credit Portfolio, involving underwriting procedures,
administration, portfolio analytics, recovery & collection polices &
procedures for all credit products.
FININF.RK.CUSC
Credit Risk Management
The Credit Risk Management area is responsible for implementing
the Credit Risk Management function, providing recommendations
to the Credit Committee. Monitors and manages portfolio and
individual transaction credit exposure, reviews credit-worthiness,
and develops credit exposure methodologies in conjunction with
risk analytic systems.
Collateral Management
The Collateral Management focus specializes in reviewing and
ensuring that a counterparty's posted collateral meets terms and
conditions of lending agreements. May be internally based or have
field examination roles. While collateral is closely aligned with
secured lending, individuals in this area are generally not setting
policy.
FININF.RK.CKCL
Counterparty Credit Risk -
Asset Management /
Alternatives
The Counterparty Credit Risk - Asset Management focus
specializes in implementing the Credit Risk Management function,
making recommendations to the Credit Committee for the Asset
Management business.
FININF.RK.CKCA
Counterparty Credit Risk -
Commercial Banking
The Counterparty Credit Risk - Commercial Banking focus
specializes in implementing the Credit Risk Management function,
making recommendations to the Credit Committee for the
Commercial Banking business.
FININF.RK.CKCB
Counterparty Credit Risk -
Consumer
The Counterparty Credit Risk Management - Consumer Banking
focus specializes in implementing the Credit Risk Management
function, making recommendations to the Credit Committee for the
Consumer Banking business.
FININF.RK.CKCC
Counterparty Credit Risk -
Corporate Banking
The Counterparty Credit Risk - Corporate Banking focus
specializes in implementing the Credit Risk Management function,
making recommendations to the Credit Committee for the Major
Market Corporate Banking business.
FININF.RK.CKCO
Counterparty Credit Risk -
Markets & Investment Banking
The Counterparty Credit Risk Management - Markets & Investment
Banking focus specializes in implementing the Credit Risk
Management function, making recommendations to the Credit
Committee for the Markets and Investment Banking business.
FININF.RK.CKCM
B.90 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Counterparty Credit Risk -
Wealth Management
The Counterparty Credit Risk Management - Wealth Management
focus specializes in implementing the Credit Risk Management
function, making recommendations to the Credit Committee for the
Wealth Management and Private Banking business.
FININF.RK.CKCW
Counterparty Credit Risk -
Multi-Line
The Counterparty Credit Risk - Multi-Line focus specializes in
implementing the Credit Risk Management function, making
recommendations to the Credit Committee. Manages credit
exposure in portfolios and transactions, reviews credit-worthiness,
and develops methodologies.
FININF.RK.CKML
Multi-Focus
FININF.RK.CKMF
Enterprise Risk Management
The Enterprise Risk Management area is responsible for supporting
the achievement of an organization’s objectives by addressing the
full spectrum of its risks, and managing the combined impact of
those risks as an interrelated risk portfolio.
Head of Enterprise Risk
Management
The Head of Enterprise Risk Management focus is responsible for
creating and implementing the firm’s enterprise-wide risk
management framework. This role also proactively works to identify
and mitigate risks across the business and is expected to have a
firm-wide perspective of the firms risk portfolio.
FININF.RK.ERHE
Data Governance &
Management
The Data Governance & Management focus specializes in the
development and implementation of the data management strategy
to support the measuring and monitoring of enterprise risk.
FININF.RK.ERDG
Policy / Governance
The Policy / Governance focus specializes in developing,
recommending, communicating, and implementing policies,
strategies, and operational guidelines for the specified business or
functional area. Develops and reviews policies and procedures to
ensure appropriateness and adequacy against best practices and
regulatory requirements.
FININF.RK.ERPG
Reputational Risk Management
The Reputational Risk Management focus specializes in supporting
the achievement of an organization’s objectives by addressing the
full spectrum of its risks and managing the combined impact of
those risks as an interrelated risk portfolio on the firm's brand.
FININF.RK.ERRE
Third Party Risk Management
The Third Party Risk Management focus specializes in identifying,
analyzing and managing risks presented to a company as a result of
working with external parties / vendors.
FININF.RK.ERTP
Multi-Focus
FININF.RK.ERMF
Market Risk Management
The Market Risk Management area is responsible for determining
potential loss due to market movements, such as changes in
interest rates, equity prices, credit spreads, and foreign exchange
rates. Typically organized by product or transaction type. Monitors
trading limits and reviews transactions over these limits.
Head of Market Risk
Management
The Head of Market Risk Management specializes in the direction
of the firm's Market Risk Management function. In conjunction with
senior management and/or a Risk Management Committee,
formulates the firm's market risk management policies.
FININF.RK.MRHM
McLagan B.91
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Capital Markets Risk
The Capital Markets Risk focus specializes in assessing the market
risk exposure for the firms banking / capital markets division.
FININF.RK.MRMI
Investment Risk Management
The Investment Risk Management focus specializes in the
measurement and management of risk within underlying
investments and as aggregated investments. Uses numerical tools
to assess and manage the firm's investment risk, both relative to
the market and its desired risk profile.
FININF.RK.MRIR
Multi-Focus
FININF.RK.MRMF
Operational Risk Management
The Operational Risk Management area is responsible for
identifying, measuring, controlling, and monitoring operational risk,
and providing early warning of risk indicators. Limits exposure due
to human error, unsupervised trading, transaction processing
failure, external events, information systems threats, data integrity,
and fraud.
Head of Operational Risk
Management
The Head of Operational Risk Management specializes in direction
of the firm's Operational Risk Management function, which
performs and oversees risk assessments, and risk control self-
assessments, and manages operational loss databases.
FININF.RK.ORHO
Multi-Focus
FININF.RK.ORMF
Regulatory Risk
The Regulatory Risk Management area is responsible for
researching, managing, and implementing responses to all
regulatory provisions that affect the firm. Communicates
implications of existing and opposed regulation to executive
management, and develops potential responses.
Multi-Focus
FININF.RK.RGMF
Risk Management Operations
The Risk Management Operations area is responsible for activities
aligned to the Risk Management function at a financial services
firm, and are not specific to a particular business.
Credit Administration
The Credit Administration focus specializes in supporting business
and product areas for credit-related matters. Maintains databases,
purifies data, updates Accounts and Credit Limit Administration,
consults on credit facilities, prepares approval documents, and
works with relationship managers and bankers to ensure
compliance.
FININF.RK.OPCA
Multi-Focus
FININF.RK.OPMF
Workout
The Workout area is responsible for loan restructuring (when
customers do not meet original conditions of the loan) and asset
recovery. The Loss Mitigation group (in conjunction with senior
Bank Management and Corporate Relationship Management staff)
directs its efforts to limiting losses on outstanding problem loans or
non-performing loans.
Legacy Asset Management &
Disposition
The Legacy Asset Management & Disposition focus specializes in
the management of legacy assets. Other responsibilities include
monitoring the sales of non-performing assets and maximizing
recovery amounts.
FININF.RK.WKLA
B.92 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Multi-Area
Multi-Focus
FININF.RK.MAMF
Corporate & Business
Administration
The Corporate & Business Administration function is responsible
for a wide range of activities supporting corporate and business
unit needs. Activities include administrative support, ancillary
support, business resilience and security, corporate real estate, and
more.
Head of Corporate & General
Services
The Head of Corporate & General Services is responsible for the
firm's corporate and general services functions, including
coordination of these functions' activities. Responsibilities include
managing procurement, facilities management, space planning,
lease management, office security, health and safety, and mail room
and office services.
Multi-Focus
FININF.CB.HCMF
Ancillary Support
The Ancillary Support area is responsible for providing ancillary
support services, such as facilities and office management, print,
and travel.
Business Information Services
The Business Information Services focus specializes in providing
and maintaining a library or Business Information Services function
for the firm, including management of data services, data storage,
and conducting research-related projects.
FININF.CB.ANBI
Chef
The Chef focus specializes in services related to kitchen and
company cafeterias.
FININF.CB.ANCF
Chauffeur
The Chauffeur focus specializes in operating company cars and
limousines for the firm. May also be responsible for the day-to-day
maintenance of company cars.
FININF.CB.ANCH
Catering Services
The Catering Services focus specializes in serving food or
beverages to visitors and office staff.
FININF.CB.ANCS
Dining Room Services
The Dining Room Services focus specializes in several or all
services relating to executive dining rooms and company cafeterias,
including wait staff, hosts, and dining services supervisors or
managers.
FININF.CB.ANDR
Facilities Management
The Facilities Management focus specializes in performing light
maintenance work and repairs.
FININF.CB.ANFM
Interpretation Services
The Interpretation Services focus specializes in either the verbal
interpretation of conversation and speeches in meetings or
conferences, or the translation of assigned documents, including
market research reports, company reports, contracts, and other
business-related documents.
FININF.CB.ANIS
Mail Distribution
The Mail Distribution focus specializes in the distribution of mail
and delivery of material, either internally or externally, potentially
via other sources (e.g., overnight express). May work with courier
services and maintain office supplies. May also work with the
regional regulated postal service in keeping abreast of current
requirements.
FININF.CB.ANMD
McLagan B.93
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Medical Support / Nurse
The Medical Support / Nurse focus specializes in the overall health
of an organization by recommending medical and health policies
and cooperates in preventive measures against injury and disease
across the employee population.
FININF.CB.ANMS
Office Management
The Office Management focus specializes in coordinating daily
activities of a business unit or department. Responsibilities may
include the assignment of duties for secretarial, administrative
assistants, and clerical staff, as well as the hiring and training of
these staff.
FININF.CB.ANOM
Print Services
The Print Services focus specializes in working in a copy or print
center. May include printing, photocopying, scanning, binding
materials, faxing, etc.
FININF.CB.ANPS
Imaging & Records
The Imaging & Records focus specializes in sorting and retaining
electronic images of all documents produced for a particular
business.
FININF.CB.ANSI
Travel Services
The Travel Services focus specializes in the firm’s travel activities,
including making arrangements for individual travelers. May work
with outside travel-related companies and agents, such as airlines,
hotels, travel agents, and car rental agencies.
FININF.CB.ANTS
Multi-Focus
FININF.CB.ANMF
Administrative Support
The Administrative Support area is responsible for providing
administrative and secretarial support to management teams or
product areas. *In certain cases it may be appropriate to match
CEO Assistants and Executive Assistants to levels 04 and / or 05
due to scope of responsibilities associated with these roles.
CEO / Top Executive Assistant
The CEO / Top Executive Assistant focus specializes in providing
administrative and secretarial support to senior executives.
Responsibilities may include appointment scheduling,
correspondence preparation, telephone and visitor screening, travel
arrangements, meeting coordination, preparing presentation
materials, and document maintenance.
FININF.CB.ASCE
Executive Assistant
The Executive Assistant focus specializes in providing
administrative and secretarial support to senior executives (e.g.,
heads of divisions, departments, or administrative units), working
with limited direction from the senior executive. Responsibilities
may include appointment scheduling, correspondence preparation,
telephone and visitor screening, travel arrangements, meeting
coordination, preparing presentation materials, and document
maintenance.
FININF.CB.ASEA
Administrative Assistant
The Administrative Assistant focus specializes in providing
administrative and secretarial support for a department or group of
individuals. Responsibilities may include meeting coordination,
supplies and equipment ordering, assistant coordination, payroll for
staff eligible for overtime, and overtime reports.
FININF.CB.ASAA
B.94 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Receptionist
The Receptionist focus specializes in working at the main and
secondary reception desks, greeting, screening, and directing
visitors. Responsibilities may include assigning conference rooms,
performing basic clerical duties, and operating the central console
or switchboard.
FININF.CB.ASRE
Business Resilience & Security
The Business Resilience & Security area is responsible for business
resilience activities, including disaster planning and corporate
security.
Head of Corporate Security
The Head of Corporate Security specializes in directing the firm’s
security by setting security policy, ensuring adequate security
procedures, liaising with government agencies regarding
intelligence of potential threats, and assessing the appropriate level
of security response to such threats.
FININF.CB.BRHC
Business Continuity
The Business Continuity focus specializes in coordinating the
ongoing process of risk assessment and management with the
purpose of ensuring that the firm can effectively respond in the
event of a disaster.
FININF.CB.BRBC
Corporate Insurance
The Corporate Insurance focus specializes in the overall
administration of insurance programs aimed at minimizing and/or
distributing the risk of loss. Responsible for negotiating and
implementing all property and casualty insurance policies, and
insurance settlements, as well as firm-wide insurance risk.
FININF.CB.BRCI
Corporate Security
The Corporate Security focus specializes in the security and
protection of the workplace, including staff and contents. Includes
the coordination of existing security policies, as well as the
development of new programs and policies. Briefs the firm's
management on threats, and liaises with outside agencies,
including the police.
FININF.CB.BRCS
Security Investigations
The Security Investigations focus specializes in conducting and
managing investigations related to the security of the firm and/or
employees.
FININF.CB.BRSI
Multi-Focus
FININF.CB.BRMF
Business Unit Management
The Business Unit Management area is responsible for coordinating
and managing the day-to-day running of a front office or
infrastructure area. Responsibilities may include budgeting and
forecasting. May assist in strategic business planning.
Corporate Areas
The Corporate Areas focus is responsible for generalist job content
that spans multiple disciplines, products, or focuses of expertise.
FININF.CB.BUBO
Control Functions
The Control Functions focus specializes in supporting Audit, Legal,
Compliance, and / or Risk Management functions of the firm.
FININF.CB.BUCF
Communications & Marketing
The Communications & Marketing focus specializes in promoting
the firm’s image internally (e.g., through newsletters and other
communications) and/or externally (e.g., through print and
broadcast media, special events, and analyst briefings).
FININF.CB.BUCO
McLagan B.95
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Finance & Treasury
The Finance & Treasury focus specializes in all financial and / or
Treasury aspects of the firm, including accounting, financial
planning and analysis, management and regulatory reporting, and
tax.
FININF.CB.BUFN
Human Resources
The Human Resources focus specializes in providing human
resources (HR) support to a major business unit or functional area.
This includes any issues related to talent acquisition, compensation
and benefits, employee relations, training and development, and HR
operations.
FININF.CB.BUHR
Operations
The Operations focus specializes in the operational aspects of
supporting a Financial Services business unit.
FININF.CB.BUOP
Technology
The Technology focus specializes in Computer Services and
information technology (IT) consulting, electronics and
manufacturing services, components, and precision instruments, as
well as internet, IT hardware, semiconductor capital equipment,
semiconductors, software and applications, and/or software,
infrastructure, and systems management.
FININF.CB.BUTE
Asset Management -
Distribution
The Asset Management - Distribution focus specializes in the
accounting, budgeting, tax, and payroll activities of a distribution
division, business unit, or function. Manages budget and financial
plan development. Provides periodic financial reports.
FININF.CB.BUSD
Asset Management -
Investments
The Asset Management - Investments focus specializes in the
accounting, budgeting, tax, and payroll activities of a major
division, business unit, or function within the investment
management organization. Manages budget and financial plan
development. Provides periodic financial reports.
FININF.CB.BUSV
Multi-Focus
FININF.CB.BUMF
Corporate Culture
The Corporate Culture area is responsible for managing the
organizational culture that encompasses the vision, values,
behaviors, and practices of a company.
Multi-Focus
FININF.CB.CCMF
Corporate Real Estate
The Corporate Real Estate area is responsible for overseeing the
management and leasing activities of the firm's properties,
including lease negotiation, inception, or expiration, and general
building management, as well as tax considerations. May also
include the purchasing of properties and all related responsibilities.
Head of Corporate Real Estate
The Head of Corporate Real Estate specializes in overall
responsibility for the firm’s acquisition and divestiture of corporate
real estate. Responsibilities include the research, purchase, and
sale of facilities used for corporate and branch offices.
FININF.CB.CEHC
Engineering
The Engineering focus specializes in the electrical and mechanical
engineering function, including all heating, lighting, water, power,
and cooling plant equipment. Includes all reactive and planned
maintenance work, as well as large-scale capital projects.
FININF.CB.CEEN
B.96 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Real Estate Management
The Real Estate Management focus specializes in overseeing the
management, leasing, and ownership activities of the firm's
properties.
FININF.CB.CERM
Space Planning
The Space Planning focus specializes in the overall office layout
and interior design, overseeing all aspects of the general office
aesthetics, and ensuring that all lighting, electrical, and ergonomic
requirements are met. Involved in the allocation and costing of
office space to the various departments within the firm.
FININF.CB.CESP
Multi-Focus
FININF.CB.CEMF
Corporate Governance
The Corporate Governance area is responsible for developing
policies and positions on high profile issues related to board
accountability and shareholder rights, anticipating response from
regulators, shareholder rights groups, the media, and general
public. Oversees proxy voting and ensures compliance with
disclosure requirements.
Multi-Focus
FININF.CB.CGMF
Corporate Relations
The Corporate Relations area is responsible for managing the firm's
external relations with the community, government, and investors.
Head of Community Relations
The Head of Community Relations specializes in the direction of the
firm’s community relations activities, coordinating the sponsorship
of charitable giving and community affairs events, and promoting
the firm’s image with community and civic groups, non-profit
organizations, and local constituencies.
FININF.CB.CRHC
Head of Corporate Relations
The Head of Corporate Relations is responsible the firm's corporate
relations function, including managing the firm's external relations
with the community, government, and investors.
FININF.CB.CRHT
Head of ESG
The Head of ESG has overall responsibility over researching key
sustainability issues, monitoring the firm's ESG rating system, and
acting as a liaison between business lines to advance the firm's
sustainability strategy, stakeholder engagement, employee
engagement and management reporting/disclosure.
FININF.CB.CRHE
Head of Government Relations
/ Affairs
The Head of Government Relations / Affairs specializes in the
direction of the firm’s government affairs activities, coordinating the
relationship with government officials, preparing memos and
briefings for senior management, and advising on pending
legislation and issues that may affect the firm.
FININF.CB.CRHG
Community Relations
The Community Relations focus specializes in promoting the firm’s
image with community and civic groups, non-profit organizations,
and local constituencies. Prepares brochures, newsletters, etc. on
community relations activities for internal and external distribution.
FININF.CB.CRCR
Government Relations
The Government Relations focus specializes in coordinating the
firm’s relationship with government officials. Prepares memos on
briefings for firm’s senior management, and advises on pending
legislation and issues that may affect the firm. May also be the
firm's lobbyist.
FININF.CB.CRGR
McLagan B.97
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Philanthropy
The Philanthropy focus specializes in coordinating the firm’s
sponsorship of charitable and philanthropic initiatives.
FININF.CB.CRPH
Environmental, Social and
Corporate Governance
The Environmental, Social and Corporate Governance focus
specializes in researching key sustainability issues, monitoring the
firm's ESG rating system, and acting as a liaison between business
lines to advance the firm's sustainability strategy, stakeholder
engagement, employee engagement and management
reporting/disclosure.
FININF.CB.CRES
Multi-Focus
FININF.CB.CRMF
Corporate Secretary
The Corporate Secretary area is responsible for providing a focal
point for communication with the Board of Directors, senior
management, and the firm's shareholders, and will occupy a key
role in the administration of critical corporate matters.
Responsibilities include corporate governance issues, mergers and
acquisitions, and other activities.
Multi-Focus
FININF.CB.CSMF
Corporate Strategy
The Corporate Strategy area is responsible for developing and
implementing firm-wide business strategy, ensuring results are
monitored. Includes development and review of growth and
diversification, and financial business plans (e.g., mergers,
acquisitions, and divestitures). Aligns objectives with human capital
and financial resources.
Head of Corporate Strategy
The Head of Corporate Strategy is responsible for the firm's
corporate strategy function, including developing and implementing
firm-wide business strategy, ensuring results are monitored.
FININF.CB.CTHC
Business Transformation
The Business Transformation focus specializes in change
management strategy, with the aim to align people, process, and
technology initiatives of a company more closely with its business
strategy and vision. In turn, this helps to support and innovate new
business strategies.
FININF.CB.CTBT
Corporate Development /
Internal M&A
The Corporate Development / Internal M&A focus specializes in
developing and coordinating the firm's strategic planning and
development activities. Responsibilities include leading the
development of long-term strategic plans, and proposing and
reviewing financial business plans as they relate to potential
mergers, acquisitions, and divestitures.
FININF.CB.CTCD
Diversity Strategy
The Diversity Strategy focus specializes in reviewing a firm's overall
diversity strategy across the entire corporate eco-system and
developing recommendations to promote increased levels of
diversity across both internal and external stakeholders (i.e.
customers, suppliers, employees, and / or other stakeholders).
FININF.CB.CTDS
Graduate Rotational Program
The Graduate Rotational Program area is responsible for
participation in a Graduate Rotational Program.
Corporate Functions
The Corporate Function focus specializes in supporting Functions
such as Compliance, Finance, Human Resources, Risk, and other
back office functions.
FININF.CB.GRCF
B.98 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Operations
The Operations focus specializes in the operational aspects of
supporting a Financial Services business unit.
FININF.CB.GRGO
Technology
The Technology focus specializes in the direction and control of all
information systems and technology activities within the firm,
including all systems design and programming activities, network
planning, database management, computer operations, and
security architecture.
FININF.CB.GRGT
Project Management
The Project Management area is responsible for the management
of significant projects on a firm-wide scale or that crosses multiple
business areas.
Business Project Management
(non IT)
The Business Project Management (non IT) focus specializes in
managing significant projects for a particular business unit,
including new business and product initiatives. Project managers
generally work across multiple disciplines. Requires a broad
knowledge of the firm and its key functions. Known as Internal
Consultants.
FININF.CB.PMBP
Business Transformation
The Business Transformation focus specializes in change
management strategy, with the aim to align people, process, and
technology initiatives of a company more closely with its business
strategy and vision. In turn, this helps to support and innovate new
business strategies.
FININF.CB.PMBT
Infrastructure Project
Management (non IT)
The Infrastructure Project Management (non IT) focus specializes in
managing strategic change management, process re-engineering,
and establishment of control procedures. Individuals generally work
within an infrastructure area of the firm, but work on multi-
disciplinary projects, and require knowledge of the firm and its
functions.
FININF.CB.PMIP
Multi-Focus
FININF.CB.PMMF
Sourcing / Procurement
The Sourcing / Procurement area is responsible for procurement
(e.g., purchasing and supply chain activities), as well as vendor
management (e.g., negotiation, purchase, and relationships
associated with outsourced services).
Chief Procurement Officer
The Chief Procurement Officer specializes in directing procurement
activities in accordance with firm financial policies and rules.
Liaises between Procurement and other departments, works toward
service and inventory goals, and develops best-in-class processes
for service level improvement.
FININF.CB.SPCP
Procurement Operations
The Procurement Operations focus specializes in relationships with
internal customers, and externally with vendors to negotiate and
review details of purchase agreements.
FININF.CB.SPPO
Supplier Diversity
The Supplier Diversity focus specializes in providing diverse-owned
businesses equal opportunity to bid on and participate in direct
contracting with their company.
FININF.CB.SPSD
McLagan B.99
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Strategic Sourcing & Category
Management (IT)
The Strategic Sourcing & Category Management (IT) focus
specializes in overseeing and managing strategies for procurement
of information technology (IT) initiatives, formulating goals,
objectives, and timelines. Collaborates with management to
understand IT requirements, analyzes conditions, and develops
plans to achieve objectives.
FININF.CB.SPSI
Strategic Sourcing & Category
Management (non-IT)
The Strategic Sourcing & Category Management (non-IT) focus
specializes in overseeing and managing strategies to procure non-
information technology (IT) initiatives, formulating goals, objectives,
and timelines. Collaborates with management to understand
requirements, analyzes conditions, and develops plans to achieve
objectives.
FININF.CB.SPSN
Supplier Relationship
Management
The Supplier Relationship Management focus specializes in
managing and coordinating relationships with procurement agents,
buyers, and/or purchasing agents. Implements processes and
assesses organizational capability to execute supplier contract,
performance, and relationship management.
FININF.CB.SPSR
Multi-Focus
FININF.CB.SPMF
Multi-Area
Multi-Focus
FININF.CB.MAMF
Finance
The Finance function is responsible for activities related to the
accounting, product / business control, reporting and tax functions
for the entire firm.
Chief Financial Officer
The Chief Financial Officer area is responsible for all financial
aspects for the entire organization. Liaises with senior management
on business planning and policy development. Oversees staff and
resources. Exercises control over planning and project
management. May represent the organization in relationships with
industry organizations, competitors, and outside parties.
Multi-Focus
FININF.FI.CFMF
Business Unit Leadership
The Business Unit Leadership focus specializes in overseeing a
business unit only and not a wider corporate or regional role.
FININF.FI.CFBU
Controller
The Controller is responsible for the direction of the firm’s
Accounting and Budget functions. May direct payroll activities and
the Tax function, but these shouldn’t be areas of focus. Provides
top management with financial information necessary to control
firm operations. Through staff, responsible for financial and
regulatory reporting.
Fund Only
The Fund Only focus specializes in controller responsibilities for the
fund only (e.g., not for the management company).
FININF.FI.CNFO
Management Company Only
The Management Company Only focus specializes in controller
responsibilities for the management company only (e.g., not for the
fund).
FININF.FI.CNMC
Multi-Focus
FININF.FI.CNMF
B.100 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Accounting
The Accounting area is responsible for producing timely, accurate,
and reliable financial information. Prepares profit and loss, and
balance sheet accounts, group consolidations, general ledger
journals, accruals, and prepayments. Reconciles accounts.
Manages and controls the fixed asset register and capital
expenditure controls.
Financial Planning & Analysis
The Financial Planning & Analysis focus specializes in running and
enhancing reporting systems to facilitate the production of
information, budgeting analysis, forecasting analysis, variance
analysis, variance commentary, reporting and reviews, and
presentation and project preparation.
FININF.FI.ACFP
GAAP Accounting
The GAAP Accounting focus specializes in developing, maintaining,
monitoring, and enforcing accounting policies in accordance with
generally accepted accounting principles (GAAP), as well as
regulatory agency financial reporting and disclosure guidelines.
Formulates technical positions. Researches, interprets, and
implements various standards.
FININF.FI.ACGA
Alternatives Fund Accounting
The Alternatives Fund Accounting focus is specializes in ensuring
that funds are properly valued and accounted for via accurate
measurement of securities prices and/or positions. Calculates daily
net asset values (NAVs), monitors and posts cash flows, and
effectively coordinates with custodian banks, prime brokers, and
other service providers.
FININF.FI.ACFU
Policy / Advisory
The Policy / Advisory focus specializes in developing,
recommending, and implementing policies, strategies, and
operational guidelines for the specified business or functional area.
Develops and reviews policies and procedures to ensure
appropriateness and adequacy against industry best practices and
regulatory requirements.
FININF.FI.ACPA
Multi-Focus
FININF.FI.ACMF
Asset Valuation
The Asset Valuation area is responsible for determining the value of
tangible and intangible assets for allocation of purchase or sale
price, and/or to satisfy reporting and regulatory requirements.
Private Equity
The Private Equity focus covers investments in private companies,
commonly through leveraged buyouts and venture capital.
FININF.FI.AVPE
Real Estate
The Real Estate focus specializes in real estate properties,
mortgages, and real estate investment trusts (REITs).
FININF.FI.AVRE
Multi-Focus
FININF.FI.AVMF
Business Aligned Finance
The Business Aligned Finance area is responsible for financial
reporting, planning, and advising on accounting issues, and
analysis for a specific business unit, division, or product.
Responsibilities include ensuring adequacy of controls, profit and
loss reporting, balance sheet reporting, reconciliations, and more.
Carried Interest Accounting
The Carried Interest Accounting focus specializes in handling all
accounting and administration of the general partner (GP) and
possibly limited partner (LP) carried interest programs.
FININF.FI.BACI
McLagan B.101
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Commission Accounting
The Commission Accounting focus specializes in calculating and
accounting for payments associated with various types of employee
compensation programs, including sales commission plans, annual
bonus plans, long-term incentive plans, and/or profit sharing plans.
FININF.FI.BACM
Product & Risk Control / Front
Office Accounting
The Product & Risk Control / Front Office Accounting focus
specializes in ensuring adequacy of controls, profit and loss, and
balance sheet reporting, and reconciliations for a business /
product area. Product control functions will also have responsibility
for inventory pricing and mark review, and will liaise with other
business and infrastructure areas to resolve issues.
FININF.FI.BAPR
Valuation Control
The Valuation Control focus specializes in ensuring that the firm’s
risk portfolios are fairly valued. The group sets independent pricing
and reserve policies. Typically aligned to Capital Markets Product
areas
FININF.FI.BAPV
Multi-Focus
FININF.FI.BAMF
Corporate Tax
The Corporate Tax area is responsible for all aspects of the firm's
corporate tax liability, and assists in the development and
implementation of effective tax strategies. Thorough knowledge of
local, federal, and international tax and accounting Laws. May liaise
with external parties, such as taxing authorities.
Head of Corporate Tax
The Head of Corporate Tax specializes in directing the firm's Tax
function, directing staff, liaising with local and federal tax agencies,
and managing the tax planning process (e.g., preparation and
analysis). Coordinates effective tax strategy development for the
firm and subsidiaries.
FININF.FI.CTHC
Policy / Advisory
The Policy / Advisory focus specializes in developing,
recommending, and implementing policies, strategies, and
operational guidelines for the specified business or functional area.
Develops and reviews policies and procedures to ensure
appropriateness and adequacy against industry best practices and
regulatory requirements.
FININF.FI.CTPA
Research / Planning
The Research / Planning focus specializes in developing and
adopting tax effective, robust strategies that minimize the firm's tax
liabilities, staying consistent with business aims. In-depth
knowledge of domestic and international tax law, and complicated
tax problems to arrive at solutions is a key responsibility of this role.
FININF.FI.CTRP
Tax Compliance & Audit
The Tax Compliance & Audit focus specializes in complying with
tax reporting requirements of various governing bodies in a manner
that does not expose the firm to late or incorrect filing penalties.
Responsible for tax provisions in monthly management accounts
and year-end financial statements.
FININF.FI.CTTC
Alternatives Fund Tax
The Alternatives Fund Tax Reporting focus specializes in
overseeing ongoing fund tax compliance, preparing and filing tax
returns, developing and monitoring fund tax policies, and
determining and monitoring capital gains tax distribution
requirements.
FININF.FI.CTFT
B.102 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Multi-Focus
FININF.FI.CTMF
Finance Operations
The Finance Operations area is responsible for activities aligned to
the Finance function at a financial services firm and are not specific
to a particular business.
Accounts Payable &
Receivables
The Accounts Payable & Receivables focus specializes in
maintaining the Purchase Ledger function, and ensuring the
payment of all invoices and expense claims. Responsibilities include
ledger reconciliation, all invoice and expense claim queries, and
accounts receivable.
FININF.FI.OPAP
Tax Operations
The tax operation focus specializes in the operational aspects of a
firm’s tax function including documentation, withholding,
deposits/filings, and reporting.
FININF.FI.OPTX
Multi-Focus
FININF.FI.OPMF
Regulatory Response
The Regulatory Response area is responsible for understanding
and interpreting newly drafted regulations. Typical responsibilities
include strategic reputation analysis (e.g., producing firm-specific
impact reports), as well as being the resident expert on advisory
implementation projects.
Multi-Focus
FININF.FI.RRMF
Reporting
The Reporting area is responsible for the provision of timely,
accurate, and reliable financial management information, and the
running and enhancement of reporting systems that facilitate the
production of this information.
Investor Reporting
The Investor Reporting focus specializes in preparing fund financial
statements, and reporting to investors around fund performance.
FININF.FI.RPIR
Management Reporting
The Management Reporting focus is responsible for the provision
of timely, accurate, and reliable financial management information
and the running and enhancement of reporting systems which
facilitate the production of this management information.
FININF.FI.RPMR
Regulatory / Statutory
Reporting
The Regulatory / Statutory Reporting focus specializes in capital
adequacy reporting and all aspects of regulatory reporting.
Provides required reporting to applicable regulatory bodies, and
regulatory information for inclusion in board reports, news releases,
and public financial reports.
FININF.FI.RPRS
Multi-Focus
FININF.FI.RPMF
Multi-Area
Multi-Focus
FININF.FI.MAMF
McLagan B.103
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Treasury / Investment Office
The Treasury / Investment Office function is responsible for the
efficient management of the firms' liquidity position, funding or
debt management, hedging credit or interest rate risk, and
investment portfolio.
Treasurer
The Treasurer is responsible for the firm's global treasury and
funding activities, including risk portfolio management.
Responsibilities include planning and setting policies and guidelines
for managing the firm's funding books, monitoring and evaluating
global market conditions daily, and providing overall risk portfolio
management.
Multi-Focus
FININF.TI.TRMF
Business Unit Leadership
The Business Unit Leadership focus specializes in overseeing a
business unit only and not a wider corporate or regional role.
FININF.TI.TRBU
Head of Investment Office / CIO
Responsible for overseeing the firm’s investment / trading
strategies and portfolios across a broad range of assets. Activities
include designing the overall investment process, investment
allocation, overseeing investment research and technical analysis
to assist in investment decisions. This position typically reports to
the Treasurer or CFO.
Multi-Focus
FININF.TI.IOMF
Asset & Liability Management /
Balance Sheet Management
The Asset & Liability Management area is responsible for
measuring and managing risk arising from mismatch of liquidity and
cash flow profiles of assets and liabilities. Often includes some or
all of the liquidity risk management, FX risk management, and
interest risk management.
Interest Rate Risk Management
The Interest Rate Risk Management focus specializes in enhancing
policies and procedures for the management of interest rate risk
(IRR), and developing risk metrics and limits structures for short
and long-term exposure to interest rates in the firm's banking book.
FININF.TI.ABIR
Pension ALM
The Pension ALM focus specializes in analyzing, advising, deciding,
and recommending investment options for defined benefit pension
plan assets, funding requirements or strategies, and monitoring
daily performance over time.
FININF.TI.ABPA
Multi-Focus
FININF.TI.ABMF
Funding
The Funding area is responsible for firm funding activities, including
short term funding, term funding, and securitization activities.
Securitization
The Securitization focus specializes in the successful execution
and completion of the securities issuance process, ensuring
compliance with regulatory requirements. Oversight includes
monitoring the firm's securitization effort by ensuring key programs
contribute to the funding strategy and comply with applicable rules,
regulations, and limits.
FININF.TI.FUSE
Short Term Funding
The Short Term Funding focus specializes in monitoring and
executing the short term funding needs of the firm.
FININF.TI.FUST
B.104 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Term Funding
The Term Funding focus specializes in ensuring stable, profitable,
and timely funding at a firm level via domestic and international
markets, and developing contingency funding plans or offsets in
conjunction with other key stakeholders.
FININF.TI.FUTE
Investment Office
The Investment Office area is responsible for developing and
implementing the firm’s investment strategies. Executes trading
activities, manages a portfolio within the investment office, and/or
performs complex analysis and modeling to support investment
strategies.
Investment Office Portfolio
Management
The Investment Office Portfolio Management focus specializes in
managing a portfolio within the investment office that may span a
broad range of assets or a single, large asset class. Responsible for
selecting a combination of assets that will achieve optimal return
for the firm given the acceptable amount of risk.
FININF.TI.INIO
Quantitative Analysis /
Research
The Quantitative Analysis / Research focus specializes in
performing complex analysis and modeling that maximizes profits
and asset growth, and minimizes operating losses and other risk
exposures for the firm. Provides analytical support on various
product strategies to ensure company goals are met.
FININF.TI.INQU
Risk & Trading
The Risk & Trading focus specializes in executing Trading activities
within the investment office that may span a broad range of assets.
Focused on trades involving the firm’s capital with profit and loss
responsibility. Strong knowledge of risk management, hedging and
trading strategies, as well as market characteristics.
FININF.TI.INRT
Multi-Focus
FININF.TI.INMF
Liquidity Funding Management
The Liquidity Funding Management area specializes in developing
funding and liquidity risk management strategies. This area
includes the management, measurement, and modeling of the
firm's liquidity position.
Capital Planning & Analysis
The Capital Planning & Analysis focus specializes in monitoring the
capital requirements of the firm. Gathers and analyzes data on the
adequacy of the firm's cash and regulatory capital levels, and
reviews existing or pending activities that impact the firm's capital
level, capital requirements, and financing capabilities.
FININF.TI.LFCP
Funds Transfer Pricing
The Funds Transfer Pricing focus specializes in refining the design
of funds transfer pricing to closely align the costs and benefits of
supplying or utilizing the firm's balance sheet resources and
identify opportunities to improve the existing funds transfer pricing
(FTP) framework.
FININF.TI.LFFT
Liquidity Risk Model
Development
The Liquidity Risk Model Development focus specializes in
performing complex risk assessment analysis and modeling to
implement a risk calculation framework to measure liquidity risk
exposure and is used for both internal trading decisions and
regulatory disclosure. Develops and documents assumptions for all
required liquidity stress scenarios.
FININF.TI.LFLD
McLagan B.105
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Liquidity Risk Monitoring /
Measurement / Management
The Liquidity Risk Monitoring / Measurement / Management focus
specializes in developing the liquidity risk strategy and managing
the firm's liquidity position by driving targeted projects to enhance
the firm’s capabilities and management of intraday liquidity and a
portfolio of low risk assets.
FININF.TI.LFLM
Liquidity Risk Reporting
The Liquidity Risk Reporting focus specializes in developing
detailed reporting and documentation of internal and regulatory
liquidity risk metrics of the firm and providing recommendations to
reduce the risk of losses.
FININF.TI.LFLR
Multi-Focus
FININF.TI.LFMF
Regulatory Response
The Regulatory Response area is responsible for understanding
and interpreting newly drafted regulations. Typical responsibilities
include strategic reputation analysis (e.g., producing firm-specific
impact reports), as well as being the resident expert on advisory
implementation projects.
Policy / Advisory
The Policy / Advisory focus specializes in developing,
recommending, and implementing policies, strategies, and
operational guidelines for the specified business or functional area.
Develops and reviews policies and procedures to ensure
appropriateness and adequacy against industry best practices and
regulatory requirements.
FININF.TI.RRPA
Treasury / Investment Office
Operations
The Treasury / Investment Office Operations area is responsible for
activities aligned to the Treasury / Investment Office function at a
financial services firm and are not specific to a particular business.
Bank Relations & Network
Management
The Bank Relations & Network Management focus specializes in
negotiating, establishing, and maintaining credit facilities and
trading lines with banks on a domestic and international basis.
Prepares and maintains documentation, and handles all
administration related to credit and trading lines.
FININF.TI.OPBR
Cash Management
The Cash Management focus specializes in routine to complex
processes associated with managing the firm's cash as a result of
various financial transactions.
FININF.TI.OPCM
Multi-Area
Multi-Focus
FININF.TI.MAMF
B.106 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Human Resources
The Human Resources function is responsible for activities related
to the collaborative or direct support of people management
strategies to address issues including compensation, talent
acquisition, relocation, diversity, training, employee relations, and
organizational development.
Chief Human Resources Officer
The Chief Human Resources Officer is responsible for ensuring the
delivery of a professional human resources (HR) service.
Responsibilities include strategic and operational HR matters,
driving policies, processes, and services in line with strategic goals
across all functions, to enhance profitability and achieve business
objectives.
Business Unit Leadership
The Business Unit Leadership focus specializes in overseeing a
business unit only and not a wider corporate or regional role.
FININF.HR.CHBU
Multi-Focus
FININF.HR.CHMF
Analytics, Modeling, & Reporting
The Analytics, Modeling, & Reporting area is responsible for
analyzing and reporting on data sets for a particular area to
evaluate, recommend and support the implementation of business
strategies and operational processes.
Head of HR Analytics
The Head of HR Analytics specializes in conducting human
resources and/or people-driven analytics using business
intelligence tools.
FININF.HR.ARHA
HR / Workforce Analytics
The HR / Workforce Analytics focus specializes in applying
statistical models to employee data, allowing enterprise leaders to
identify opportunities to maximize human resources management.
FININF.HR.ARHR
Reporting
The Reporting focus specializes in extracting data from human
resources systems, and providing local, regional, or global reporting
on a regular or ad-hoc basis.
FININF.HR.ARRE
Multi-Focus
FININF.HR.ARMF
Business Aligned HR
The Business Aligned HR area is responsible for full generalist
human resources (HR) support to a major business unit, including
working with specialist HR teams, managing employee relations
issues, implementing effective people management strategies, and
ensuring firm policies and procedures are adhered to across the
business area.
Multi-Focus
FININF.HR.BAMF
Diversity & Inclusion
The Diversity & Inclusion area is responsible for developing,
implementing, and monitoring proactive policies and programs to
promote the benefits of a diverse workforce.
Head of Diversity & Inclusion
The Head of Diversity & Inclusion specializes in leading the
development and implementation of firm-wide policies and
programs to promote the benefits of a diverse workforce. Delivers
and integrates a diversity and inclusion strategy aligned with
business goals and values.
FININF.HR.DIHD
Multi-Focus
FININF.HR.DIMF
McLagan B.107
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Employee Relations
The Employee Relations area is responsible for advising on
employment legislation, and assisting in compliance with both basic
and complex employment law. May also be responsible for the
implementation of policies covering terms and conditions of
employment, employment counseling, employee assistance
programs, and other policies.
Head of Employee Relations
The Head of Employee Relations specializes in the design,
maintenance, and implementation of firm-wide employee relations
strategy, policies, and activities for the firm.
FININF.HR.ERHE
Multi-Focus
FININF.HR.ERMF
HRIS
The HRIS area is responsible for the design, modification, and
maintenance of the firm's human resources (HR) information
systems. Ensures data integrity in the HR system, including the
ongoing development and monitoring of HR data quality and
confidentiality standards.
Multi-Focus
FININF.HR.TEMF
Human Resources Operations
The Human Resources Operations area is responsible for the firm’s
human resources (HR) call center, payroll, HR information systems,
and reporting.
Payroll
The Payroll focus specializes in ensuring timely and accurate
delivery and accounting of salaries, wages, commission, and
incentive payments.
FININF.HR.OPPA
Service Center
The Service Center focus specializes in handling employee
questions, and dealing with issues relating to company policies,
benefits, payroll, or any other related inquiries, through a
centralized call center.
FININF.HR.OPSC
Multi-Focus
FININF.HR.OPMF
Learning & Development
The Learning & Development area is responsible for managing the
training and development programs for all staff in the firm. May also
coordinate the use of externally-developed training programs.
Head of Learning &
Development
The Head of Learning & Development specializes in overall
responsibility for managing the training and development programs
for all staff in the firm.
FININF.HR.LDHL
Business Unit Training -
Generalist
The Business Unit Training - Generalist focus specializes in
identifying the training needs of employees, developing and
implementing training programs to support business needs, and
liaising with external suppliers for training courses and materials.
FININF.HR.LDBG
Business Unit Training -
Product & Sales
The Business Unit Training - Product & Sales focus specializes in
the design, implementation, and feedback for all sales- or product
marketing-specific training programs.
FININF.HR.LDBP
B.108 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Performance Management
The Performance Management focus specializes in providing
advisory and technical services in the area of performance
management for a firm and / or business unit. Incumbents are
responsible for developing or interpreting existing performance
management policy, conducting training, and analyzing / evaluating
complex cases.
FININF.HR.LDPM
Talent Management &
Organizational Development
The Talent Management & Organizational Development focus
specializes in identifying the talent requirements of the firm, and
implementing the appropriate training, development, and coaching
initiatives.
FININF.HR.LDLO
Multi-Focus
FININF.HR.LDMF
Mobility
The Mobility area is responsible for the management and
administration of the firm's relocation activities, as well as the
development, implementation, analysis, and/or administration of
the firm's international human resources policies and programs.
Head of Mobility
The Head of Mobility specializes in overall responsibility for the
firm's relocation activities, as well as the firm's international human
resources policies and programs.
FININF.HR.MOHM
Multi-Focus
FININF.HR.MOMF
Regulatory Response
The Regulatory Response area is responsible for understanding
and interpreting newly drafted regulations. Typical responsibilities
include strategic reputation analysis (e.g., producing firm-specific
impact reports), as well as being the resident expert on advisory
implementation projects.
Multi-Focus
FININF.HR.RRMF
Reward
The Reward area is responsible for ensuring that the firm has
competitive and cost-effective reward policies and practices,
developing and executing the firm's reward strategy. May manage
or support one or more key areas of compensation, benefits,
pensions, and wellness. Liaises with third parties to develop a
consistent best practice approach.
Head of Reward
The Head of Reward specializes in the overall development,
implementation, and maintenance of the firm’s reward programs,
including salary administration, incentive compensation, pension,
profit sharing, and health and welfare.
FININF.HR.REHR
Head of Benefits
The Head of Benefits specializes in the overall development,
implementation, and maintenance of the firm’s benefits programs.
FININF.HR.REHB
Head of Compensation
The Head of Compensation specializes in the overall development,
implementation, and maintenance of the firm’s compensation
programs.
FININF.HR.REHC
Benefits
The Benefits focus specializes in ensuring the firm has competitive
and cost-effective benefits policies and practices, managing day-
to-day benefits programs, and designing and delivering benefits
solutions and policies in line with the firm's human resources and
business strategies.
FININF.HR.REBE
McLagan B.109
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Compensation
The Compensation focus specializes in ensuring the firm has
competitive and cost-effective compensation policies and
practices. Responsible for compensation implementation (e.g.
salary, annual and long-term incentive), program design, and
administration for exempt and non-exempt staff.
FININF.HR.RECO
Executive Compensation
The Executive Compensation focus specializes in the development,
implementation, analysis, and/or administration of compensation
programs for the firm's most senior executives. May be responsible
for the design of complex, long-term incentive programs.
FININF.HR.REEC
Wellness
The Wellness focus specializes in managing, designing, and
implementing all policies and strategies relating to the firm’s
wellness programs and activities. Responsible for the oversight of
corporate gym facilities, company-sponsored fitness options,
employee health centers, child care locations, and case
management solutions.
FININF.HR.REWE
Multi-Focus
FININF.HR.REMF
Talent Acquisition
The Talent Acquisition area is responsible for managing the talent
acquisition selection process for new staff at a professional level.
May be responsible for one level of staff (e.g., non-exempt) or for
lateral talent acquisition for a specific business unit.
Head of Talent Acquisition
The Head of Talent Acquisition specializes in development and
implementation of the talent management framework, and
strategies to support the organization. Collaborates with business
leaders and human resources on succession management,
assessment, talent pipelines, and selection.
FININF.HR.TAHT
Campus Recruiting
The Campus Recruiting focus specializes in managing the
recruitment selection process for new staff at a graduate and/or
undergraduate level.
FININF.HR.TACR
Financial Advisors
The Financial Advisors focus specializes in coordinating the
evaluation and recruitment of wealth management professionals,
specifically financial advisors. Maintains close contact with line
managers to determine staffing needs, and act as the firm’s liaison
with placement agencies, universities, and search firms.
FININF.HR.TAFA
Multi-Focus
FININF.HR.TAMF
Talent Partner
The Talent Partner function is responsible for advising portfolio
companies on recruiting matters and other HR advisory work. More
specifically, the Talent Partner will lead executive -level searches,
manage relationships with search firms to ensure the right
partnerships, advise on broader compensation matters, and may
assist in internal HR activities (e.g. ,recruiting, organizational
development, etc.).
Multi-Focus
FININF.HR.TPMF
Multi-Area
Multi-Focus
FININF.HR.MAMF
B.110 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Operations
The Operations function is responsible for operational support for a
specific business or across multiple business lines.
Head of Operations
The Head of Operations is responsible for the direction and control
of all operations activities. Develops budgets and strategic plans for
the operations group. Interfaces with firm management, and
management of sales, trading, technology, and financial areas.
Liaises with key industry and regulatory groups.
Multi-Focus
FININF.OP.HDMF
Multi-Area
Control Operations
The Control Operations focus specializes in implementing
operational control policies and procedures, including maintaining
and balancing cash and stock records, balancing and reconciling
internal firm accounts, overseeing and reconciling departmental
accounts, and conducting audits or verifications of cash and stock
records.
FININF.OP.MACT
Funds Transfer
Funds Transfer focus specializes in processing of all regular,
restricted and legal transfers in support of the firm's business lines.
This includes dealing with S.W.I.F.T. payments and transfers, which
includes initiating wires through systems via S.W.I.F.T. and internal
book transfers. Responsibilities may also include instruction
receipts and authentication, entry instructions and verification,
processing and recording, and reporting and reconciliation.
FININF.OP.MAFT
Know Your Client & Client
Onboarding
The Know Your Client & Client Onboarding focus specializes in the
activities of customer due diligence that financial institutions and
other regulated companies must perform to identify their clients,
and ascertain relevant information pertinent to doing financial
business with them.
FININF.OP.MAKY
Static Data / Data
Management
The Static Data / Data Management focus specializes in the
efficient management of client data, and the distribution of data to
specific customers, including the verification and analysis of static
data. Also responsible for maintaining client databases and internal
information.
FININF.OP.MADM
Multi-Focus
FININF.OP.MAMF
Asset Management & Alternatives
Operations
The Asset Management & Alternatives Operations function is
responsible for the operational support to the Asset Management
and Alternative Asset Management business areas.
Head of Operations
The Head of Operations is responsible for the direction and control
of all operations activities. Develops budgets and strategic plans for
the operations group. Interfaces with firm management, and
management of sales, trading, technology, and financial areas.
Liaises with key industry and regulatory groups.
Multi-Focus
FININF.AO.HDMF
McLagan B.111
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Alternatives Operations
The Alternatives Operations area is responsible for operations in
support of alternatives (e.g., hedge fund, private equity, etc.)
activities.
Clearance, Settlement &
Trading Operations
The Clearance, Settlement & Trading Operations focus specializes
in clearance, settlement, and investigations, and international and
domestic securities transactions trade processing. Specific
functions vary by product. Responsibilities may include order
processing and affirming settlement instructions input for timely
processing.
FININF.AO.ALCS
Corporate Actions
The Corporate Actions focus specializes in processing, balancing,
and reconciling positions related to mergers, conversions, and
redemptions. Scrubs announcements and balances entitlements.
Processes mandatory and voluntary actions, liability notices, and
class action suits. Processes and allocates dividend and interest
payments.
FININF.AO.ALCA
Custodian Bank Relationship
Management
The Custodian Bank Relationship Management focus specializes in
managing custodian bank relationships, resolving complex
problems between the firm and/or its clients and custodian banks,
evaluating service levels, and recommending new services and/or
providers.
FININF.AO.ALCB
Data Management
The Data Management focus specializes in the efficient
management of client data, and the distribution of data to specific
customers, including the verification and analysis of static data.
Also responsible for maintaining client databases and internal
information.
FININF.AO.ALDM
Documentation / Confirmation
The Documentation / Confirmation focus specializes in drafting,
negotiating, preparing, and tracking documentation for securities
and/or commodities transactions or loan participations. Ensures
documentation satisfies requirements while working with legal
counsel.
FININF.AO.ALDC
Fund Administration
The Fund Administration focus specializes in transaction
processing, shareholder services, telemarketing, and fund
compliance.
FININF.AO.ALFA
Income Processing
The Income Processing focus specializes in the administration and
processing for security of fund income.
FININF.AO.ALIP
Loan Servicing
The Loan Servicing focus is responsible for all aspects of servicing
loans, including collecting interest, principle, and escrow payments
from a borrower.
FININF.AO.ALLS
Middle Office / Trading
Support
The Middle Office / Trading Support focus specializes in analytic
support for the trading desks, including calculation of daily profit
and loss reporting, capital utilization, inventory levels, currency
exposure monitoring, maintaining inventory valuations, etc. Works
closely with Risk Management, Product Control, and Finance.
FININF.AO.ALMT
B.112 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Middle Office / Trading
Support - Derivatives
The Middle Office / Trading Support - Derivatives focus specializes
in analytic support for the derivatives trading desks, including
calculation of daily profit and loss, reporting, capital utilization,
inventory levels, currency exposure monitoring, maintaining
inventory valuations, etc. Works with Risk Management, Product
Control, and Finance.
FININF.AO.ALMD
Portfolio Administration
The Portfolio Administration focus specializes in serving as the
focal point for overall administrative and operations coordination for
institutional accounts, administering and maintaining client
accounts, and serving as liaisons between Securities Operations
staff, relationship managers, portfolio managers, custodians, and
clients.
FININF.AO.ALPA
Portfolio Implementation /
Cloning
The Portfolio Implementation / Cloning focus specializes in
ensuring proper trading and balancing of wrap accounts, and/or
separately managed institutional accounts. Manages accounts in
compliance with model portfolios from portfolio managers,
performs account re-balancing (with asset allocation staff and
portfolio managers), and more.
FININF.AO.ALPI
Pricing & Valuation
The Pricing & Valuation focus specializes in the daily and monthly
pricing of all securities supporting the various investment funds.
Provides pricing and valuation reports to portfolio managers, and
may be responsible for maintaining the portfolio database, and the
validation of the fund holdings.
FININF.AO.ALPV
Quality Assurance
The Quality Assurance focus specializes in reviewing and analyzing
transaction processing, shareholder services activities, and general
operational processes to maintain, and/or enhance quality and
effectiveness. Conducts quality tests, including systems testing, to
identify problem areas and develop recommendations.
FININF.AO.ALQA
Multi-Focus
FININF.AO.ALMF
Investment Performance Analysis
The Investment Performance Analysis function is responsible for
gathering and analyzing investment performance data,
communicating results to clients, pension consultants, and
management. Verifies fund result accuracy, monitors trends, and
reviews and recommends benchmarks and/or peer groups for
evaluating investment performance.
Head of Investment
Performance Analysis
The Head of Investment Performance Analysis has overall
responsibility for the Investment Performance Analysis function,
including managing all staff. Works closely with senior management
and marketing staff to identify benchmarks and develop
performance reports for client presentations.
FININF.AO.IEHI
Performance Analytics
The Performance Analytics area is responsible for special client
analyses on performance of their investments versus various
selected competitive benchmarks. Analyses are developed into
customized summaries based on complex measurement
techniques, and assist clients in resolving a broad range of issues,
including investment management.
FININF.AO.IEPA
McLagan B.113
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Performance Measurement
The Performance Measurement area is responsible for day-to-day
activities, including gathering data, communicating investment
performance to clients and internal management, and assisting
marketing staff in developing performance reports for client
presentations.
FININF.AO.IEPM
Multi-Focus
FININF.AO.IEMF
Traditional AM Operations
The Traditional AM Operations area is responsible for operations
and related activities supporting the Traditional Asset Management
business and/or products.
Alternatives Operations
The Alternatives Operations focus specializes in operations in
support of hedge fund or alternatives activity.
FININF.AO.TAAO
Clearance, Settlement, &
Trading Operations
The Clearance, Settlement, & Trading Operations focus specializes
in clearance, settlement, and investigations, and international and
domestic securities transactions trade processing. Specific
functions vary by product. Responsibilities may include order
processing, and affirming settlement instructions input for timely
processing.
FININF.AO.TACS
Corporate Actions
The Corporate Actions focus specializes in processing, balancing,
and reconciling positions related to mergers, conversions, and
redemptions. Scrubs announcements and balances entitlements.
Processes mandatory and voluntary actions, liability notices, and
class action suits. Processes and allocates dividend and interest
payments.
FININF.AO.TACA
Custodian Bank Relationship
Management
The Custodian Bank Relationship Management focus specializes in
managing custodian bank relationships, resolving complex
problems between the firm and/or its clients and custodian banks,
evaluating service levels, and recommending new services and/or
providers.
FININF.AO.TACB
Data Management
The Data Management focus specializes in the efficient
management of client data, and the distribution of data to specific
customers, including the verification and analysis of static data.
Also responsible for maintaining client databases and internal
information.
FININF.AO.TADM
Derivatives Operations
The Derivatives Operations focus specializes in ensuring that all
derivative trading activities are supported efficiently. Activities
include profit and loss reporting, price verification, and settlement
and confirmation. Provides operations, support, and review for
complex derivative products, including settlements, trader support,
and more.
FININF.AO.TACO
Documentation
The Documentation focus specializes in drafting, negotiating,
and/or reviewing documentation related to securities lending,
repurchase transactions, swap or derivative transactions, foreign
exchange transactions, loan participations, and futures trading.
Ensures documentation satisfies requirements while working with
in-house attorneys.
FININF.AO.TADO
B.114 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Equities
The Equities focus is responsible for investments in equity
instruments.
FININF.AO.TAEQ
Fixed Income
The Fixed Income focus is responsible for investments in fixed
income securities.
FININF.AO.TAFI
Income Processing
The Income Processing focus specializes in the administration and
processing for security of fund income.
FININF.AO.TAIP
International Securities
The International Securities focus specializes in processing,
clearing, and settling trades involving securities in countries where
the employee is not domiciled. Also supports both traditional and
non-traditional products.
FININF.AO.TAIS
Middle Office
The Middle Office focus specializes in complex and non-traditional
products that may involve non-standard trade processing,
clearance, and settlement. May be located within a firm with
outsourced core operations. Involved in added value or problem
solving.
FININF.AO.TAMO
Portfolio Administration
The Portfolio Administration focus specializes in serving as the
focal point for overall administrative and operations coordination for
institutional accounts, administering and maintaining client
accounts, and serving as liaisons between Securities Operations
staff, relationship managers, portfolio managers, custodians, and
clients.
FININF.AO.TAPA
Portfolio Implementation /
Cloning
The Portfolio Implementation / Cloning focus specializes in
ensuring proper trading and balancing of wrap accounts, and/or
separately managed institutional accounts. Manages accounts in
compliance with model portfolios from portfolio managers,
performs account re-balancing (with asset allocation staff and
portfolio managers), and more.
FININF.AO.TAPI
Pricing & Valuation
The Pricing & Valuation focus specializes in the daily and monthly
pricing of all securities supporting the various investment funds.
Provides pricing and valuation reports to portfolio managers, and
may be responsible for maintaining the portfolio database, and the
validation of the fund holdings.
FININF.AO.TAPV
Quality Assurance
The Quality Assurance focus specializes in reviewing and analyzing
transaction processing, shareholder services activities, and general
operational processes to maintain, and/or enhance quality and
effectiveness. Conducts quality tests, including systems testing, to
identify problem areas and develop recommendations.
FININF.AO.TAQA
Trading Operations Only
The Trading Operations Only focus specializes in inputting trades
into trading or accounting systems, confirming trades with brokers,
affirming trades, maintaining order entry systems, and researching
and resolving trade differences and trade processing problems.
FININF.AO.TATO
Multi-Focus
FININF.AO.TAMF
McLagan B.115
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Transition Management &
Administration
The Transition Management & Administration function is
responsible for controlling risk, minimizing trading costs, and
assisting in investment performance measurement while
institutional client accounts (and, in some cases, mutual funds) are
undergoing portfolio restructurings, fundings, mandate changes,
and/or terminations.
Multi-Focus
FININF.AO.TOMF
Corporate & Commercial Banking
Operations
The Corporate and Commercial Banking Operations function is
responsible for the operational support to the Corporate and
Commercial Banking business areas, including transaction banking.
Commercial Banking Operations
The Commercial Banking Operations area is responsible for
operations and related activities supporting the Commercial
Banking business and/or products. Responsibilities may include
general account operations, loan closing, loan documentation &
processing, and other related activities.
Account Operations
The Account Operations focus specializes in account-related
operations, inclusive of account opening and account closing within
the respective business area.
FININF.CA.CMAO
Business Aligned Operations
The Business Aligned Operations focus specializes in two or more
of the roles for this business area, including clearance, settlement,
and investigations, as well as trade support, control, customer
service and client relationship management, new accounts, over-
the-counter clearing, middle office, and more.
FININF.CA.CMBA
Loan Closing
The Loan Closing focus specializes in preparing and submitting
loan closing packages, ensuring compliance with appropriate
Regulations, Insurance, and Guarantee functions, as applicable
prior to dispersing loan proceeds. May also have responsibility for
post-closing review to ensure loans were properly executed.
FININF.CA.CMLC
Loan Documentation &
Processing
The Loan Documentation & Processing focus specializes in
preparing and reviewing loan documentation. Provides support for
tasks related to the loan process, including independently
processing, closing, and funding loans, and signing off on
conditions. Advanced knowledge of lending documentation,
operations, and terminology required.
FININF.CA.CMLD
Loan Operations
The Loan Operations focus specializes in activities ranging across
two or more loan operations focuses, including Documentation,
Processing and Servicing.
FININF.CA.CMLO
Multi-Focus
FININF.CA.CMMF
Commercial Finance Operations
The Commercial Finance Operations area is responsible for
operations and related activities supporting the Commercial
Finance business and/or products.
Multi-Focus
FININF.CA.CFMF
B.116 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Corporate Banking Operations
The Corporate Banking Operations area is responsible for
operations and related activities supporting the Corporate Banking
business and/or products.
Head of Operations
The Head of Operations specializes in the direction and control of
operations activities. Develops budgets and strategic plans for the
Operations group. Interfaces with management of the firm, and
Sales, Trading, Technology, and Financial areas on operations-
related issues.
FININF.CA.CRHD
Account Operations
The Account Operations focus specializes in account-related
operations, inclusive of account opening and account closing within
the respective business area.
FININF.CA.CRAO
Business Aligned Operations
The Business Aligned Operations focus specializes in two or more
of the roles for this business area, including clearance, settlement,
and investigations, as well as trade support, control, customer
service and client relationship management, new accounts, over-
the-counter clearing, middle office, and more.
FININF.CA.CRBA
Loan Closing
The Loan Closing focus specializes in preparing and submitting
loan closing packages, ensuring compliance with appropriate
Regulations, Insurance, and Guarantee functions, as applicable
prior to dispersing loan proceeds. May also have responsibility for
post-closing review to ensure loans were properly executed.
FININF.CA.CRLC
Loan Documentation &
Processing
The Loan Documentation & Processing focus specializes in
preparing and reviewing loan documentation. Provides support for
tasks related to the loan process, including independently
processing, closing, and funding loans, and signing off on
conditions. Advanced knowledge of lending documentation,
operations, and terminology required.
FININF.CA.CRLD
Loan Operations
The Loan Operations focus specializes in activities ranging across
two or more loan operations focuses, including Documentation,
Processing and Servicing.
FININF.CA.CRLO
Multi-Focus
FININF.CA.CRMF
Transaction Banking Operations
The Transaction Banking Operations area is responsible for
operations and related activities supporting the Transaction
Banking business and/or products.
Head of Operations
The Head of Operations specializes in the direction and control of
operations activities. Develops budgets and strategic plans for the
Operations group. Interfaces with management of the firm, and
Sales, Trading, Technology, and Financial areas on operations-
related issues.
FININF.CA.TBHD
Head of Operations - Cash
Management
The Head of Operations - Cash Management specializes in
direction and control of operations activities. Develops budgets and
strategic plans for the Operations group, interfaces with firm
management, and Sales, Trading, Technology, and Financial areas
on operations issues. Cash management focus.
FININF.CA.TBHC
McLagan B.117
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Head of Operations - Trade
The Head of Operations - Trade specializes in direction and control
of operations activities. Develops budgets and strategic plans for
the Operations group, interfaces with firm management, and
management of Sales, Trading, Technology, and Financial areas on
operations issues. Trade focus.
FININF.CA.TBHT
Account Operations
The Account Operations focus specializes in account-related
operations, inclusive of account opening and account closing within
the respective business area.
FININF.CA.TBAO
Business Aligned Operations
The Business Aligned Operations focus specializes in two or more
of the roles for this business area, including clearance, settlement,
and investigations, as well as trade support, control, customer
service and client relationship management, new accounts, over-
the-counter clearing, middle office, and more.
FININF.CA.TBBA
Cash Management
The Cash Management focus specializes in routine to complex
processes associated with managing the firm's cash as a result of
various financial transactions.
FININF.CA.TBCM
Loan Closing
The Loan Closing focus specializes in preparing and submitting
loan closing packages, ensuring compliance with appropriate
Regulations, Insurance, and Guarantee functions, as applicable
prior to dispersing loan proceeds. May also have responsibility for
post-closing review to ensure loans were properly executed.
FININF.CA.TBLC
Loan Documentation &
Processing
The Loan Documentation & Processing focus specializes in
preparing and reviewing loan documentation. Provides support for
tasks related to the loan process, including independently
processing, closing, and funding loans, and signing off on
conditions. Advanced knowledge of lending documentation,
operations, and terminology required.
FININF.CA.TBLD
Loan Operations
The Loan Operations focus specializes in activities ranging across
two or more loan operations focuses, including Documentation,
Processing and Servicing.
FININF.CA.TBLO
Trade Operations
The Trade Operations focus specializes trade services, letters of
credit (L/Cs) operations, and product delivery. Trade services
include opening and amending L/Cs, processing payments, and
interfacing with customers regarding discrepancies or process
problems to ensure smooth work flows.
FININF.CA.TBTO
Multi-Focus
FININF.CA.TBMF
Consumer Banking Operations
The Consumer Banking Operations function is responsible for the
operational support to the Consumer business areas, including auto
finance, consumer banking, consumer lending, small business
banking, credit cards, and mortgage.
Head of Operations
The Head of Operations is responsible for the direction and control
of all operations activities. Develops budgets and strategic plans for
the operations group. Interfaces with firm management, and
management of sales, trading, technology, and financial areas.
Liaises with key industry and regulatory groups.
Multi-Focus
FININF.CO.HDMF
B.118 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Auto Finance Operations
The Auto Finance Operations area is responsible for operations and
related activities supporting the Auto Finance business and/or
products.
Loan Closing
The Loan Closing focus specializes in preparing and submitting
loan closing packages, ensuring compliance with appropriate
Regulations, Insurance, and Guarantee functions, as applicable
prior to dispersing loan proceeds. May also have responsibility for
post-closing review to ensure loans were properly executed.
FININF.CO.AFLC
Loan Processing
The Loan Processing focus specializes in verifying information
submitted by loan applicants for accuracy and adherence to
established underwriting criteria. Responsible for obtaining any
third-party documentation, such as titles, appraisals, insurance,
down payment sources, etc. Prepares loan set-up packages and
submits files.
FININF.CO.AFLP
Remarketing - Auction
The Remarketing - Auction focus specializes in the oversight of the
sale of vehicles moving through the auction sales channel.
Responsibilities include interacting with dealers regarding sales,
and vehicle pricing review and adjustment, managing all inspection
activities, and reviewing inventory reports.
FININF.CO.AFRA
Remarketing - Pricing
The Remarketing - Pricing focus specializes in reviewing and
maintaining the vehicle pricing model, reviewing factory invoices for
accuracy, ensuring pricing is within market guidelines, and setting
vehicle pricing for auction sales.
FININF.CO.AFRP
Statement & Payment
Processing
The Statement & Payment Processing focus specializes in
remittance payment processing, including activities such as mail
opening, imaging, file transmission, endorsement and encoding,
and clearing. Responsible for statement printing or other printing
activities for outside customers.
FININF.CO.AFSP
Wholesale Inventory
The Wholesale Inventory focus specializes in the wholesale
inventory audit process, inspecting and verifying inventory at
wholesale locations, and monitoring floor plan vehicles. May be
required to travel to dealer locations to perform onsite inventory
reviews.
FININF.CO.AFWI
Multi-Focus
FININF.CO.AFMF
Consumer Banking Operations
The Consumer Banking Operations area is responsible for
operations and related activities supporting the Consumer Banking
business and/or products.
Account Operations
The Account Operations focus specializes in account-related
operations, inclusive of account opening and account closing within
the respective business area.
FININF.CO.CBAO
Business Analysis
The Business Analysis focus specializes in analysis and evaluation
of business data to identify solutions to moderate complex business
problems. Works to ensure operational processes are integrated
and effective across the organization.
FININF.CO.CBBA
McLagan B.119
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Currency Chest
The Currency Chest focus is the Currency Chest / Cash burial
Operations for the bank, coordinates with RBI, handling Audit and
ensures compliance.
FININF.CO.CBCC
Deposits
The Deposits focus specializes in processing deposits, including
wire transfer, Automated Clearing House (ACH), lockbox, check
processing, exception processing, and return item processing.
Ensures compliance with all federal, state, and local regulations and
laws.
FININF.CO.CBDE
Distribution
The Distribution focus specializes in mail room operations, loan file
storage, and office equipment maintenance for Servicing area. May
also be responsible for processing, inputting, and verifying
information in reference to customer service inquires for the call
center. Researches and resolves requests.
FININF.CO.CBDI
Loan Closing
The Loan Closing focus specializes in preparing and submitting
loan closing packages, ensuring compliance with appropriate
Regulations, Insurance, and Guarantee functions, as applicable
prior to dispersing loan proceeds. May also have responsibility for
post-closing review to ensure loans were properly executed.
FININF.CO.CBLC
Loan Processing
The Loan Processing focus specializes in verifying information
submitted by loan applicants for accuracy and adherence to
established underwriting criteria. Responsible for obtaining any
third-party documentation, such as titles, appraisals, insurance,
down payment sources, etc. Prepares loan set-up packages and
submits files.
FININF.CO.CBLP
Physical Cash Operations
The Physical Cash Operations focus specializes in forecasting the
appropriate physical cash needed at branches and ATMs.
Schedules the transfer of physical cash between branches, ATMs,
and vaults through armored car or other secure transportation
services, and manages and controls money vault operations.
FININF.CO.CBPC
Quality Assurance
The Quality Assurance focus specializes in reviewing and analyzing
transaction processing, shareholder services activities, and general
operational processes to maintain, and/or enhance quality and
effectiveness. Conducts quality tests, including systems testing, to
identify problem areas and develop recommendations.
FININF.CO.CBQA
Statement & Payment
Processing
The Statement & Payment Processing focus specializes in
remittance payment processing, including activities such as mail
opening, imaging, file transmission, endorsement and encoding,
and clearing. Responsible for statement printing or other printing
activities for outside customers.
FININF.CO.CBSP
Multi-Focus
FININF.CO.CBMF
B.120 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Credit Cards Operations
The Credit Cards Operations area is responsible for operations and
related activities supporting the Credit Cards business and/or
products. Responsibilities may include general account operations,
account closing, chargebacks, distribution & servicing support,
quality assurance, statement & payment processing, and other
related activity.
Head of Operations
The Head of Operations specializes in the direction and control of
operations activities. Develops budgets and strategic plans for the
Operations group. Interfaces with management of the firm, and
Sales, Trading, Technology, and Financial areas on operations-
related issues.
FININF.CO.CCHD
Account Operations
The Account Operations focus specializes in account-related
operations, inclusive of account opening and account closing within
the respective business area.
FININF.CO.CCAO
Business Analysis
The Business Analysis focus specializes in analysis and evaluation
of business data to identify solutions to moderate complex business
problems. Works to ensure operational processes are integrated
and effective across the organization.
FININF.CO.CCBA
Chargeback
The Chargeback focus specializes in processing chargeback and
reversal requests. Makes rules-based decisions on whether to
charge the merchant or challenge card-issuer's chargeback, and
decides whether to send reimbursement on items previously
debited or send a decline letter explaining to the merchant why it
will not be reversed.
FININF.CO.CCCB
Commercial Cards
The Commercial Cards focus specializes in activities and functional
areas that support the Commercial Cards business and/or
products.
FININF.CO.CCCC
Distribution
The Distribution focus specializes in mail room operations, loan file
storage, and office equipment maintenance for Servicing area. May
also be responsible for processing, inputting, and verifying
information in reference to customer service inquires for the call
center. Researches and resolves requests.
FININF.CO.CCDI
Quality Assurance
The Quality Assurance focus specializes in reviewing and analyzing
transaction processing, shareholder services activities, and general
operational processes to maintain, and/or enhance quality and
effectiveness. Conducts quality tests, including systems testing, to
identify problem areas and develop recommendations.
FININF.CO.CCQA
Statement & Payment
Processing
The Statement & Payment Processing focus specializes in
remittance payment processing, including activities such as mail
opening, imaging, file transmission, endorsement and encoding,
and clearing. Responsible for statement printing or other printing
activities for outside customers.
FININF.CO.CCSP
Multi-Focus
FININF.CO.CCMF
McLagan B.121
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Merchant Services Operations
The Merchant Services Operations area is responsible for
operations and related activities supporting the Merchant Services
business and/or products.
Head of Operations
The Head of Operations specializes in the direction and control of
operations activities. Develops budgets and strategic plans for the
Operations group. Interfaces with management of the firm, and
Sales, Trading, Technology, and Financial areas on operations-
related issues.
FININF.CO.MEHD
Account Operations
The Account Operations focus specializes in account-related
operations, inclusive of account opening and account closing within
the respective business area.
FININF.CO.MEAO
Chargeback
The Chargeback focus specializes in processing chargeback and
reversal requests. Makes rules-based decisions on whether to
charge the merchant or challenge card-issuer's chargeback, and
decides whether to send reimbursement on items previously
debited or send a decline letter explaining to the merchant why it
will not be reversed.
FININF.CO.MECB
Processing
The Processing focus specializes in facilitating the processing of
communications through the payment network. Responsible for
remittance payment processing, including processing incoming and
outgoing mail, imaging, indexing, file transmission, and
endorsement and encoding.
FININF.CO.MEPR
Workflow
The Workflow focus specializes in coordinating workflow for their
functional units. Duties include prioritizing efforts to accomplish
daily work, such as monitoring and reporting on productivity and
benchmarks of the functional unit. Conducts quality assurance on
the functional unit’s daily production resolutions along with other
activities.
FININF.CO.MEWF
Multi-Focus
FININF.CO.MEMF
Mortgage Banking Operations
The Mortgage Banking Operations area is responsible for
operations and related activities supporting the Mortgage Banking
business and/or products. Responsibilities may include loan
documentation & processing, loan closing, document & inventory
control, loan funding & post closing, and other activities.
Head of Operations
The Head of Operations specializes in the direction and control of
operations activities. Develops budgets and strategic plans for the
Operations group. Interfaces with management of the firm, and
Sales, Trading, Technology, and Financial areas on operations-
related issues.
FININF.CO.MBHD
Cash Management
The Cash Management focus specializes in routine to complex
processes associated with managing the firm's cash as a result of
various financial transactions.
FININF.CO.MBCM
B.122 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Document & Inventory Control
The Document & Inventory Control focus specializes in checking
loan packages, forms, and assignments. Assists shippers in
packaging and shipping loans to secondary or capital markets for
investor purchase. Processes exceptions, audits documents for
accuracy, and researches and/or responds to related inquiries or
problems.
FININF.CO.MBDI
Home Equity
The Home Equity focus specializes in loans secured by the equity in
a customer's home.
FININF.CO.MBHE
Imaging & Records
The Imaging & Records focus specializes in retaining electronic
images of all documents produced and retained for a particular
business. Provides documents when requested.
FININF.CO.MBIR
Loan Closing
The Loan Closing focus specializes in preparing and submitting
loan closing packages, ensuring compliance with appropriate
Regulations, Insurance, and Guarantee functions, as applicable
prior to dispersing loan proceeds. May also have responsibility for
post-closing review to ensure loans were properly executed.
FININF.CO.MBLC
Loan Closing - Home Equity
The Loan Closing - Home Equity focus specializes in preparing and
submitting loan closing packages, ensuring compliance with
Regulations, Insurance, and Guarantee functions, as applicable
prior to dispersing loan proceeds. Typically responsible for ensuring
appropriate liquidity is available to complete the loan transaction.
Home equity focus.
FININF.CO.MBLE
Loan File Set-Up
The Loan File Set-Up focus specializes in preparing loan
applications and submitting files into the computer system,
monitoring payments of newly funded loans, and ensuring accurate
and timely releases of wires to title companies.
FININF.CO.MBLF
Loan Funding / Post Closing
The Loan Funding / Post Closing focus specializes in reviewing all
documentation on closed loans as required within specified delivery
deadlines. Works with secondary marketing to deliver loan
packages to investors.
FININF.CO.MBLU
Loan Processing
The Loan Processing focus specializes in verifying information
submitted by loan applicants for accuracy and adherence to
established underwriting criteria. Responsible for obtaining any
third-party documentation, such as titles, appraisals, insurance,
down payment sources, etc. Prepares loan set-up packages and
submits files.
FININF.CO.MBLP
Loan Processing - Home Equity
The Loan Processing - Home Equity focus specializes in verifying
loan applicant information for accuracy and adherence to
underwriting criteria. Obtains third-party documentation, such as
titles, appraisals, insurance, etc. Prepares loan set-up packages and
submits files into systems. Home equity responsibilities.
FININF.CO.MBLM
Loan Processing & Closing
The Loan Processing & Closing focus specializes in loan files from
point of application through preparation of loan documents, to
include processing and closing. Contacts borrower and/or
mortgage broker to collect documentation, and liaise between
Origination staff, underwriters, and clients.
FININF.CO.MBLN
McLagan B.123
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Loan Shipping
The Loan Shipping focus specializes in working with secondary
markets to package and ship loan documentation to investors in a
timely manner, ensuring prompt delivery.
FININF.CO.MBLQ
Lock Desk
The Lock Desk focus specializes in providing rate lock support to
Loan Origination staff and loan processors. Ensures any rate lock
request is executed in a timely and efficient manner, and
continuously updates Loan Sales and Processing staff regarding
rate locks on specific loan packages.
FININF.CO.MBLD
Pipeline Control
The Pipeline Control focus specializes in overseeing mortgage
pipeline position, monitoring warehouse balances, and developing
reports for use by risk management to ensure appropriate capital is
allocated to fund loans. Works closely with secondary markets to
provide updates on the number of loans available for sale.
FININF.CO.MBPC
Quality Assurance
The Quality Assurance focus specializes in reviewing and analyzing
transaction processing, shareholder services activities, and general
operational processes to maintain, and/or enhance quality and
effectiveness. Conducts quality tests, including systems testing, to
identify problem areas and develop recommendations.
FININF.CO.MBQA
TRID
The TRID focus specializes in all functions required to coordinate
fee data transmission and compilation to create the Truth-in-
Lending Act (TILA) and Real Estate Settlement Procedures Act
(RESPA) integrated disclosure file (TRID), including loan estimate
and closing disclosure. Works with third-parties and internal teams
to evaluate data.
FININF.CO.MBTR
Multi-Focus
FININF.CO.MBMF
Mortgage Servicing Operations
The Mortgage Servicing Operations area is responsible for
operations and related activities supporting the Mortgage Servicing
business and/or products.
Head of Operations
The Head of Operations specializes in the direction and control of
operations activities. Develops budgets and strategic plans for the
Operations group. Interfaces with management of the firm, and
Sales, Trading, Technology, and Financial areas on operations-
related issues.
FININF.CO.MSHD
Assumptions
The Assumptions focus specializes in customer service for
borrowers opting to convert variable loans to fixed loans, or
assuming the loan of another borrower.
FININF.CO.MSAS
Central Files
The Central Files focus specializes in the development and
maintenance of a centralized loan file database.
FININF.CO.MSCF
Construction Loan
Administration
The Construction Loan Administration focus specializes in the
ongoing servicing and administration of residential construction to
permanent loans. May work with branch construction coordinators,
home builders, and borrowers in the disbursement of principal
advances.
FININF.CO.MSCL
B.124 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Distribution
The Distribution focus specializes in mail room operations, loan file
storage, and office equipment maintenance for Servicing area. May
also be responsible for processing, inputting, and verifying
information in reference to customer service inquires for the call
center. Researches and resolves requests.
FININF.CO.MSDI
Document Release
Administration
The Document Release Administration focus specializes in
obtaining all necessary documents in order to prepare a release for
recordation for the client once the mortgage obligation has been
fully satisfied.
FININF.CO.MSER
Escrow
The Escrow focus specializes in maintaining escrow accounts
administered by the Loan Servicing group, and providing escrow
analysis in accordance with the Real Estate Settlement Procedures
Act (RESPA), Housing and Urban Development (HUD), and Federal
Housing Authority (FHA) guidelines.
FININF.CO.MSES
File Audit & Post Closing
The File Audit & Posting Closing focus specializes in auditing
completed loan files to ensure adherence to government
regulations, underwriting standards, and proper documentation
procedures.
FININF.CO.MSFA
Imaging & Records
The Imaging & Records focus specializes in retaining electronic
images of all documents produced and retained for a particular
business. Provides documents when requested.
FININF.CO.MSIR
Inspection
The Inspection focus specializes in inspecting construction projects
and/or residential properties to ensure adherence to plans, and
completion of required work for progress payments or close of
escrow. Reviews loan agreements to determine requirements for
the dissemination of progress payments.
FININF.CO.MSIP
Insurance
The Insurance focus specializes in ensuring that adequate
insurance coverage exists and is documented appropriately for all
loans serviced by the company.
FININF.CO.MSIN
New Loan Boarding
The New Loan Boarding focus specializes in overseeing the timely
input of new loans into the servicing system after being transferred
from the loan origination system (LOS), ensuring quality and
adequate serviceability.
FININF.CO.MSNL
Quality Assurance
The Quality Assurance focus specializes in reviewing and analyzing
transaction processing, shareholder services activities, and general
operational processes to maintain, and/or enhance quality and
effectiveness. Conducts quality tests, including systems testing, to
identify problem areas and develop recommendations.
FININF.CO.MSQA
Statement & Payment
Processing
The Statement & Payment Processing focus specializes in
remittance payment processing, including activities such as mail
opening, imaging, file transmission, endorsement and encoding,
and clearing. Responsible for statement printing or other printing
activities for outside customers.
FININF.CO.MSSP
Tax Services
The Tax Services focus specializes in monitoring and updating
customer payment of property tax accounts.
FININF.CO.MSTS
Multi-Focus
FININF.CO.MSMF
McLagan B.125
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Small Business Banking
Operations
The Small Business Banking Operations area is responsible for
operations and related activities supporting the small business
banking and SBA business and/or products.
Loan Closing
The Loan Closing focus specializes in preparing and submitting
loan closing packages, ensuring compliance with appropriate
Regulations, Insurance, and Guarantee functions, as applicable
prior to dispersing loan proceeds. May also have responsibility for
post-closing review to ensure loans were properly executed.
FININF.CO.SBLC
Loan Processing
The Loan Processing focus specializes in verifying information
submitted by loan applicants for accuracy and adherence to
established underwriting criteria. Responsible for obtaining any
third-party documentation, such as titles, appraisals, insurance,
down payment sources, etc. Prepares loan set-up packages and
submits files.
FININF.CO.SBLP
Statement & Payment
Processing
The Statement & Payment Processing focus specializes in
remittance payment processing, including activities such as mail
opening, imaging, file transmission, endorsement and encoding,
and clearing. Responsible for statement printing or other printing
activities for outside customers.
FININF.CO.SBSP
Multi-Focus
FININF.CO.SBMF
Markets & Securities Services
Operations
The Markets & Securities Services Operations function is
responsible for the operational support to the Markets and
Securities Services business lines, including fixed income, equities,
and securities services.
Business Aligned / Middle Office
/ Trade Support
The Business Aligned / Middle Office / Trading Support specializes
in analytic support for the Markets & Securities Services product
areas, including calculation of daily profit and loss reporting, capital
utilization, inventory levels, currency exposure monitoring,
maintaining inventory valuations, etc. Works closely with Risk
Management, Product Control, and Finance.
Commodities Operations
The Commodities Operations focus is responsible for operations
and related activities supporting the Commodities business and/or
products.
FININF.MO.BACO
Derivatives
The Derivatives focus is responsible for supporting derivatives
products.
FININF.MO.BADR
Equities Operations
The Equities Operations focus is responsible for operations and
related activities supporting the Equities business and/or products.
FININF.MO.BAEQ
Fixed Income Operations
The Fixed Income Operations focus is responsible for operations
and related activities supporting the Fixed Income business and/or
products.
FININF.MO.BAFI
FX Operations
FX focus is responsible for providing support for the foreign
exchange trading desks, including calculation of daily profit and
loss, reporting, capital utilization, inventory levels, currency
exposure monitoring, inventory valuations, etc.
FININF.MO.BAFX
Prime Brokerage Operations
The Prime Brokerage focus is responsible for providing support for
the Prime Brokerage business.
FININF.MO.BAPB
B.126 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Securities Services
The Security Services focus is responsible for providing support to
Security Services Business.
FININF.MO.BASS
Multi-Focus
FININF.MO.BAMF
Markets & Securities Services
Operations
The Markets & Securities Services Operations area is responsible
for functional roles supporting various Markets & Securities
Services business lines.
Head of Operations
The Head of Operations specializes in the direction and control of
operations activities. Develops budgets and strategic plans for the
Operations group. Interfaces with management of the firm, and
Sales, Trading, Technology, and Financial areas on operations-
related issues.
FININF.MO.MSHD
Account Operations
The Account Operations focus specializes in account-related
operations, inclusive of account opening and account closing within
the respective business area.
FININF.MO.MSAO
Cash Management
The Cash Management focus specializes in routine to complex
processes associated with managing the firm's cash as a result of
various financial transactions.
FININF.MO.MSCM
Clearance, Settlement, &
Trading Operations
The Clearance, Settlement, & Trading Operations focus specializes
in clearance, settlement, and investigations, and international and
domestic securities transactions trade processing. Specific
functions vary by product. Responsibilities may include order
processing, and affirming settlement instructions input for timely
processing.
FININF.MO.MSCS
Client Servicing
Client Servicing focus specializes in ensuring quality assistance and
service to clients.
FININF.MO.MSCN
Client Valuation & Pricing
The Client Valuation & Pricing focus specializes in the daily and
monthly pricing of all securities supporting the various investment
funds. Provides pricing and valuation reports to portfolio managers,
and may be responsible for maintaining the portfolio database, and
the validation of the fund holdings.
FININF.MO.MSPV
Collateral / Margins
The Collateral / Margins focus specializes in the daily monitoring of
margin accounts to protect the firm from non-payment losses.
Facilitates collateral delivery, updates transactions and assets
valuation, sets up and maintains client accounts, enhances firm
liquidity and proper capital impact reporting, negotiates credit
support terms.
FININF.MO.MSCL
Corporate Actions
The Corporate Actions focus specializes in processing, balancing,
and reconciling positions related to mergers, conversions, and
redemptions. Scrubs announcements and balances entitlements.
Processes mandatory and voluntary actions, liability notices, and
class action suits. Processes and allocates dividend and interest
payments.
FININF.MO.MSCA
McLagan B.127
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Documentation / Confirmation
The Documentation / Confirmation focus specializes in drafting,
negotiating, preparing, and tracking documentation for securities
and/or commodities transactions or loan participations. Ensures
documentation satisfies requirements while working with legal
counsel.
FININF.MO.MSDC
Network Management
Network Management focus specializes in maintaining and
negotiating clearance and settlement custodial services with agent
banks or service providers. Incumbents are responsible for
managing relationships with service providers, reviewing current
services in cooperation with other business units (service ‘users’) to
assess where services need to be changed or enhanced,
negotiating contracts with new service providers and revisions to
existing service agreements, and maintaining all relevant
documentation (e.g., new account opening and closing, bank
mandates and related compliance / account structure
documentation).
FININF.MO.MSNT
OTC Clearing
The OTC Clearing focus specializes in processing derivatives
transactions that have been cleared through a central counterparty.
Activities may include trade matching, settlement, reconciliation,
and client services.
FININF.MO.MSOT
Reconciliations / Investigations
Reconciliations / Investigations focus specializes in daily / weekly
reconciliations and investigations. Incumbents are responsible for
the preparation of daily / weekly reports, control and investigation
of incoming S.W.I.F.T / mail, ensuring all open items are prioritized /
investigated, and all queries are logged / updated in current
systems. Work involves clarification of payment details to ensure
appropriate funds allocation, ensure line management is advised of
all non-receipts / rejections (as required), taking corrective action
on incorrect payments to reduce potential financial risk and
reputation damage, investigating, tracking (prioritizing), and
resolving all queries.
FININF.MO.MSRI
Multi-Focus
FININF.MO.MSMF
Wealth Management Operations
The Wealth Management Operations function is responsible for the
operational support to the Wealth Management and Private
Banking business lines.
Wealth Management Operations
The Wealth Management Operations area is responsible for
operations and related activities supporting the Wealth
Management business and/or products. Responsibilities may
include account operations, business analysis, client reporting,
custody, fees and accruals, lending support, and other activities.
Head of Operations
The Head of Operations specializes in the direction and control of
operations activities. Develops budgets and strategic plans for the
Operations group. Interfaces with management of the firm, and
Sales, Trading, Technology, and Financial areas on operations-
related issues.
FININF.WO.WOHD
B.128 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Account Operations
The Account Operations focus specializes in account-related
operations, inclusive of account opening and account closing within
the respective business area.
FININF.WO.WOAO
Business Analysis
The Business Analysis focus specializes in analysis and evaluation
of business data to identify solutions to moderate complex business
problems. Works to ensure operational processes are integrated
and effective across the organization.
FININF.WO.WOBA
Client Reporting
The Client Reporting focus specializes in the analysis, production,
and distribution of statements for clients and customers.
FININF.WO.WOCR
Clearance, Settlement, &
Trading Operations
The Clearance, Settlement, & Trading Operations focus specializes
in clearance, settlement, and investigations, and international and
domestic securities transactions trade processing. Specific
functions vary by product. Responsibilities may include order
processing, and affirming settlement instructions input for timely
processing.
FININF.WO.WOCS
Custody
The Custody focus specializes in safeguarding client assets and
providing clients with entitled income.
FININF.WO.WOCU
Funds Accounting
The Funds Accounting focus specializes in Mutual Fund Accounting
functions (e.g., net asset value determination, fund performance
calculations, expense allocation, preparation of month-end and
year-end reports, etc.) for individual client accounts.
FININF.WO.WOFB
Fees & Accruals
The Fees & Accruals focus specializes in the booking and accruing
of fees associated with the Wealth Management business area.
FININF.WO.WOFE
Lending Support
The Lending Support focus specializes in all back office activities
related to loans, including processing, documentation, and
servicing.
FININF.WO.WOLS
Securities Lending
The Securities Lending focus specializes in the receipt and delivery,
settlement, mark-to-market processing, and tracking of securities
on recall.
FININF.WO.WOSL
Special Asset Accounting &
Settlement
The Special Asset Accounting & Settlement focus specializes in the
processing and accounting of client-owned, non-standard asset
classes (e.g., real estate, alternative investments).
FININF.WO.WOSS
Stock Transfer
The Stock Transfer focus specializes in processing all regular,
restricted, and legal transfers of securities.
FININF.WO.WOST
Call Center Operations
The Call Center Operations focus specializes in handling a large
volume of inbound and outbound calls, answering client and advisor
calls, and troubleshooting problems with products or services.
FININF.WO.WOCO
Product Operations
The Product Operations focus provides support to front-office
product specialists by streamlining processes and managing data
and technology.
FININF.WO.WOPO
Multi-Focus
FININF.WO.WOMF
McLagan B.129
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Leadership
The Leadership function is responsible for setting and executing
the organization's overall strategy across businesses, products, and
infrastructure areas. The Leadership function is reserved for the
firm's most senior-level positions.
Head of Operations &
Technology
The Head of Operations & Technology is responsible for the firm’s
Operations, and Information Systems and Technology functions.
Develops, recommends, and administers company policies and
programs, and operating and strategic plans. Directs heads of
Operations and Information Technology in program implementation,
manages staff, and more.
Business Unit Leadership
The Business Unit Leadership focus specializes in overseeing a
business unit only and not a wider corporate or regional role.
FININF.LE.FBBU
Multi-Focus
FININF.LE.FBMF
Technology
The Technology function is responsible for activities related to the
strategic direction and control of all information systems and
technology capabilities, both internally and externally. Includes
system design and programming, network planning, budget
planning, database management, and computer operations.
Head of Technology
The Head of Technology is responsible for direction and control of
all information systems and technology activities within the firm.
Head of IT Infrastructure /
Systems Executive
The Head of IT Infrastructure / Systems Executive specializes in the
overall management of the firm’s technology infrastructure.
Oversees all IT related operations / systems and typically has
responsibility for cross-functional areas within Technology. Charts
medium and long-term infrastructure strategy of the firm to ensure
stability, security, availability, and scalability.
FININF.TE.CTHI
Business Unit Leadership
The Business Unit Leadership focus specializes in overseeing a
business unit only and not a wider corporate or regional role.
FININF.TE.CTBU
Multi-Focus
FININF.TE.CTMF
Chief Investment Data Officer
The Chief Investment Data Officer champions emerging data
technologies and employs data-centric and technology utilization
(both internal and external data) to drive investments and research
insights, enterprise-wide. Identifies new opportunities and
evaluates, prioritizes, and manages investment data collection,
experimentation and utilization.
Multi-Focus
FININF.TE.IVMF
Application Development &
Support
The Application Development & Support area is responsible for the
development, modification, maintenance, and support of all
applications for the firm, including both internal and external
products.
Application Development
The Application Development focus specializes in planning,
designing, and developing software systems (e.g., middleware,
legacy, mainframe) and applications. Developers design, code, test,
debug, and document program requirements, working with
architects, product managers, and end-users in the development
and enhancement of applications.
FININF.TE.ADAD
B.130 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Application Maintenance &
Support
The Application Maintenance & Support focus specializes in
maintaining application systems that are beyond the development
stage and are running in the daily operations of the firm. Those who
participate in the development of the system may remain after
completion to help maintain and update the system.
FININF.TE.ADAM
FPGA
The FPGA focus specializes in working with or designing trading-
based systems specifically using the programs and tools associated
with field programmable gate arrays (FPGA). Other areas of
importance would be the working knowledge of Verilog, HDL /
VHDL, and associated testing and analysis systems.
FININF.TE.ADFP
Cloud Computing
The Cloud Computing focus specializes in the delivery of the
computing services and the duties associated with it such as
administering, developing, or maintaining applications in the cloud-
based environments like AWS, Google Cloud Platform or Microsoft
Azure.
FININF.TE.ADCC
DevOps
The DevOps focus specializes in developing practices that
automate the process between software development and
technology teams, in order to build, test, maintain and release
software faster and more reliably.
FININF.TE.ADDO
Investment & Trading Analytics
Development
The Investment & Trading Analytics Development focus specializes
in developing computer models and applications that directly
support the investment / trading decision-making process. May
include analytical, statistical, and forecasting methods.
FININF.TE.ADIT
Risk Technology Development
The Risk Technology Development focus specializes in the design,
development, and support of systems within the Risk Management
area. Works with technologies that support credit and operational
risk management, and market risk monitoring and reporting,
providing solutions to assist monitoring and control of risk taken by
functional groups.
FININF.TE.ADRT
Web / Mobile / Front End
Development
The Web / Mobile / Front End Development focus specializes in the
development and support of applications specifically designed to
ensure a seamless user experience. Sound understanding of object-
oriented design and highly distributed systems. Technical skills may
include: JavaScript, CSS, Ajax, DHTML, and Servlets.
FININF.TE.ADWM
Multi-Focus
FININF.TE.ADMF
Architecture
The Architecture area is responsible for designing and
implementing system and application architecture, and associated
standards. Works closely with project, information technology (IT)
infrastructure, and development teams to ensure that all technology
initiatives are implemented within the existing or planned
framework.
Application Architecture
The Application Architecture focus specializes in the analysis,
design, development, and implementation of application
architecture for the firm. Creates new or improves existing
applications, and ensures application software is effectively and
efficiently designed, produced, tested, and meets business
requirements.
FININF.TE.ARAA
McLagan B.131
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Infrastructure Architecture
The Infrastructure Architecture focus specializes in designing and
implementing information systems in support of the firm's
enterprise technology infrastructure. Analyzes system
requirements, evaluates and designs processes for new systems
integration, and ensures all technology initiatives are implemented
within the existing or planned framework.
FININF.TE.ARIA
Cloud Architecture
The Cloud Architecture focus specializes in the delivery of
computing and automation services and the duties associated with
it such as designing and planning applications in the cloud-based
environments like AWS, Google Cloud Platform or Microsoft Azure.
FININF.TE.ARCA
Multi-Focus
FININF.TE.ARMF
Artificial Intelligence & Machine
Learning
The Artificial Intelligence & Machine Learning area is responsible
for developing and programming integrated software algorithms to
structure, analyze, and leverage data.
Artificial Intelligence
The Artificial Intelligence focus specializes in creating or
developing technologies which mimic the cognitive functions of
human minds, such as learning and problem solving.
FININF.TE.AMAI
Artificial Intelligence &
Machine Learning
The Artificial Intelligence & Machine Learning focus specializes in
developing and programming integrated software algorithms to
structure, analyze, and leverage data. Develops and communicates
descriptive, diagnostic, predictive insights and algorithms. Applies
deep learning technologies. Adapts machine learning to various
areas.
FININF.TE.AMAR
Machine Learning
The Machine Learning focus specializes in applying knowledge of
experimental methodologies, statistics, optimization, probability
theory, and machine learning, using code for tool building,
statistical analysis and modeling, using both general purpose
software and statistical languages.
FININF.TE.AMML
Data Analytics & Management
The Data Analytics & Management area is responsible for multiple
aspects of data management and operations for the firm, including
database administration and design, business intelligence and data
architecture, data analytics, governance, and quality.
Chief Data Officer
The Chief Data Officer is responsible for developing firm-wide data
management strategy, including development of data governance,
analytics, and architecture plans. Develops and implements a
common data structure for the management of all types of data
supported by unified technology solutions to promote consistent
information firm-wide.
FININF.TE.DACD
Business Intelligence
The Business Intelligence focus specializes in data architecture for
reporting services, and design expertise in data warehouses, data
marts, and business intelligence (BI) enterprise reporting. Identifies
ways to increase the use of BI within the firm, designing end-to-end
BI solutions that provide insights and information for key decision-
makers.
FININF.TE.DABI
B.132 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Data & Content Acquisition
The Data & Content Acquisition focus specializes in capturing and
integrating data and information from market providers or internal
businesses into the firm's platforms, solutions, and statistical
models.
FININF.TE.DADC
Data Analytics
The Data Analytics focus specializes in working with large and
complex data sets to evaluate, recommend, and support the
implementation of business strategies. Identifies and compiles data
sets using a variety of tools to help predict, improve, and measure
the success of key business-to-business outcomes.
FININF.TE.DADA
Data Governance
The Data Governance focus specializes in developing tools and
processes to maintain a common, firm-wide data standard.
Implements norms for creation and maintenance of common data
dictionaries. Assesses, manages, and maintains strategies to
reduce data redundancy, increasing the consistency, quality, and
confidence of data used for decision making.
FININF.TE.DADG
Data Quality
The Data Quality focus specializes in supporting improvement and
performance activities by providing measurement, evaluation, and
assessment services relating to data quality and data production.
Provides solutions and advice in process evaluations, performance
monitoring, and statistics, managing and executing data
processing.
FININF.TE.DADQ
Data Science
The Data Science focus specializes in developing and programming
methods, processes, and systems to consolidate and analyze
unstructured, diverse "big data" sources to generate insights and
solutions for client services and product enhancement. Identifies
insights from data / metadata sources, interpreting and
communicating findings to management.
FININF.TE.DADS
Database Administration /
Design
The Database Administration / Design focus specializes in the
planning and delivery of computerized databases, including base
definition, structure, documentation, long-range requirements,
operational guidelines, and protection, ensuring accuracy and
completeness of data in master files and various support tools, and
performing needs assessments.
FININF.TE.DADD
Multi-Focus
FININF.TE.DAMF
Engineering / Systems
Administration
The Engineering / Systems Administration area is responsible for
planning, administration, and technical support of operating system
capabilities. Includes designing, developing, and troubleshooting or
debugging software programs for enhancements and new products.
Software tools include operating systems, networks, utilities, and
web resources.
Application Server
The Application Server focus specializes in the planning, technical
development, and support of web application servers, installing new
releases of web application servers, and maintaining existing
software. In-depth knowledge of current and emerging principles
required.
FININF.TE.ENAS
McLagan B.133
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Mainframe
The Mainframe focus specializes in mainframe operating systems
programming, maintenance, and updates, and providing technical
support to aid and enhance the efficiency of operating systems and
data center operations. Installs new software releases, and
coordinates and conducts tests of new or modified software
releases.
FININF.TE.ENMA
Site Reliability Engineer
The Site Reliability Engineer focus specializes in improving all
aspects of software reliability. Acting as a conduit between
infrastructure and development teams on support issues and
improving tools, processes and software.
FININF.TE.ENSR
Unix
The Unix focus specializes in the planning, technical development,
and support of UNIX systems applications and UNIX OS
environments. Installs new releases of operating systems software
and maintains existing software. In-depth knowledge of current and
emerging principles required.
FININF.TE.ENUN
Windows
The Windows focus specializes in the planning, technical
development, and support of Windows systems applications and
Windows OS environments. Installs new releases of operating
systems software and maintains existing software. In-depth
knowledge of current and emerging principles required.
FININF.TE.ENWI
Multi-Focus
FININF.TE.ENMF
Help Desk & Desktop Support
The Help Desk & Desktop Support area is responsible for
coordinating the activities of the Help Desk function with other
systems areas (e.g., UNIX, Windows, and network systems
administration), and providing dedicated “generalist” technology
infrastructure support to a specific unit (e.g., trading floors).
Multi-Focus
FININF.TE.HDMF
IT Security
The IT Security area is responsible for evaluating and developing
data security policies and procedures, safeguarding all information
and systems, and identifying new areas of risk. Responsible for
preventing, monitoring, and responding to breaches and cyber-
attacks through continuous development of the firm's technical
security capabilities.
Chief Information Security
Officer
The Chief Information Security Officer specializes in setting the
direction of the firm’s information security strategy to ensure
information assets and technologies are protected. Oversight for
current information security policies and procedures, identifying
and mitigating new areas of risk, and developing new data security
policies.
FININF.TE.ISCI
Incident Response
The Incident Response focus specializes in response to cyber
security threats through incident handling and response, including
evaluation (e.g., malware analysis, forensics, etc.) and identifying /
preparing against potential threats. Responsibilities may include
conducting threat analysis, investigating cyber crimes / data
breaches, etc.
FININF.TE.ISIR
B.134 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
IT Risk Management
The IT Risk Management focus specializes in identifying,
monitoring, and managing risks associated with the use, ownership,
operation, involvement, influence, and development / adoption of
technology within an enterprise. Incumbents work closely with
individual business units, other control functions, and technology
groups in identifying / mitigating areas of risk that may impact the
organization. Please note that employees specifically responsible
for systems / IT audit or operational / enterprise risk management
should be matched to the appropriate Infrastructure survey.
FININF.TE.ISRM
IT Security Administration
The IT Security Administration focus specializes in writing and
administering information / data security policies to safeguard the
firm's information systems, evaluating existing procedures /
policies, and identifying new areas of risk. Administers and provides
training on security policies, practices and rules (e.g., log-in /
passwords, etc.).
FININF.TE.ISAD
Penetration & Vulnerability
Testing
The Penetration & Vulnerability Testing focus specializes in
performing security assessment audits, penetration testing and
vulnerability assessments of networks, systems, and applications to
ensure compliance with cyber security requirements. Responsible
for designing testing methodology and reporting / escalating
vulnerabilities to management.
FININF.TE.ISPV
Product Security Management
The Product Security Management focus specializes in designing
and developing security features of products including systems,
applications and/or solutions. Ensures product security is
maintained throughout the product lifecycle, integrating new
security features and updates into existing products.
FININF.TE.ISPS
Security Architecture
The Security Architecture focus specializes in providing technical
advice to support the design / development of information security
systems and secure networks in compliance with security
requirements. Conducts assessments of security architecture,
evaluates technical architectures for security risks, and provides
recommendations to mitigate risks.
FININF.TE.ISSA
Security Engineering
The Security Engineering focus specializes in designing, building,
and overseeing the implementation of network and computer
security. Ensures compliance with corporate cyber security policies
and procedures, monitoring security requirements for all networks,
routers, firewalls, and related network devices.
FININF.TE.ISSE
Multi-Focus
FININF.TE.ISMF
Market Data Services
The Market Data Services area is responsible for the delivery of
market data, and may provide hands-on application and end-user
support for data delivery (e.g., pricing, reference data, etc.). Works
closely with data providers, programmers, developers, and business
line staff to gather and implement business needs.
Multi-Focus
FININF.TE.MDMF
McLagan B.135
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Program Office
The Program Office area is responsible for managing significant
projects (e.g., strategic change management, new business and
product initiatives, process re-engineering, etc.), and includes
business systems analysis or technical writing. Activities require a
broad knowledge of the organization and its key functions.
Business Systems Analysis
The Business Systems Analysis focus specializes in acting as the
primary interface between Technology and specific business areas,
identifying business unit requirements, creating project and
process specifications, coordinating with project teams, and
ensuring adherence to schedules and budgets.
FININF.TE.POBS
Project Management
The Project Management focus specializes in the management of
significant projects (e.g., strategic change management, new
business and product initiatives, process re-engineering,
establishment of control procedures, etc.). Typically works on multi-
disciplinary projects, and requires a broad knowledge of the firm
and its functions.
FININF.TE.POPM
Product Owner
The Product Owner focus specializes in the overall accountability of
an application and/or technical product that supports internal
stakeholders or external customers.
FININF.TE.POPO
Scrum Master / Agile Project
Management
The Scrum Master / Agile Project Management focus specializes on
the facilitation of an agile development team. The scrum master
manages the process and project management, in accordance with
agile principles.
FININF.TE.POSM
Technical Writer
The Technical Writer focus specializes in planning, developing,
drafting, and editing user instruction manuals and supporting
documents to communicate complex technical information
internally and externally. Produces electronic and hard-copy
documentation, maintaining copywriting standards to conform with
firm and quality assurance standards.
FININF.TE.POTW
Multi-Focus
FININF.TE.POMF
Quality Assurance
The Quality Assurance area is responsible for ensuring that all
applications, system products, and projects meet defined quality
standards. Develops, conducts, and evaluates application audits
and testing processes. Staff often have in-depth knowledge of
automated testing tools, and quality control and assurance
approaches.
Multi-Focus
FININF.TE.QAMF
B.136 McLagan Job Catalogue Proprietary and Confidential
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Service Delivery Management
The Service Delivery Management area is responsible for delivery
and management of technology services to the firm, working with
customers, internal service delivery units, and suppliers to ensure
an appropriate level of service is delivered.
Change & Configuration
Release Management
The Change & Configuration Release Management focus
specializes in standardized change control processes and
procedures. Ensures processes are aligned with business
requirements and internal control strategy. Responsible for
assessing and implementing change initiatives which affect
procedures, policies, and systems of the firm.
FININF.TE.SDCC
Delivery & Implementation
The Delivery & Implementation focus specializes in delivery and
support of information technology services to the business as
required (one or several services or application solutions). Works
with clients, internal service delivery units, and suppliers to ensure
appropriate levels of services are provided to meet current and
future business needs.
FININF.TE.SDDI
Event, Incident, & Problem
Management
The Event, Incident, & Problem Management focus specializes in
identifying and managing the lifecycle of all events, incidents, or
problems. Employees detect and identify events, prevent incidents,
and minimize the effect of unpreventable issues to ensure business
impact is minimized, and normal service operation is restored
quickly.
FININF.TE.SDEI
IT Vendor Management
The IT Vendor Management focus specializes in overseeing and
managing the development and implementation of strategies for
procurement of information technology (IT) initiatives, formulating
goals, objectives, and timelines, collaborating with management to
understand IT requirements, analyzing market and industry
conditions, and more.
FININF.TE.SDIT
Multi-Focus
FININF.TE.SDMF
Technology Infrastructure
The Technology Infrastructure area is responsible for the
infrastructure elements of a firm's technology department, and
“cross-firm” infrastructure coverage, including infrastructure
generalists, telecommunication systems, and network
administrators.
Data Center & Computer
Operations
The Data Center & Computer Operations focus specializes in the
firm's data center, ensuring the operation adheres to established
procedures, monitoring performance of computing equipment, and
coordinating equipment installation / delivery schedules. Evaluates
recovery systems / services to ensure timely / efficient data and
information processing.
FININF.TE.TIDC
Disaster Recovery
The Disaster Recovery focus specializes in developing, maintaining,
and testing disaster recovery and restoration plans, evaluating
effectiveness of backup procedures and contingency plans, and
developing recommendations for review by management.
FININF.TE.TIDR
McLagan B.137
Financial Services (FIN)
Benchmark Code Structure
Infrastructure (INF)
_ _.FININF._ _._ __ _._ _
Definitions
Job Attribute
Definition
Job Code
Storage Management
The Storage Management focus specializes in the management,
design, and implementation of high-end disk and tape storage
systems, supporting “direct-attached” storage and networked
information storage systems. Responsible for supporting storage
applications and networks, researching new technologies and
providing recommendations to management.
FININF.TE.TISM
Telecommunications &
Network Administration
The Telecommunications & Network Administration focus
specializes in coordinating data, voice, and/or network
communications with business units and systems management, as
well as vendors and/or consultants. Analyzes telecommunications
needs, and evaluates equipment and systems, developing analytic
models for determining capacity needs.
FININF.TE.TITE
Multi-Focus
FININF.TE.TIMF
Technology Planning & Strategy
The Technology Planning & Strategy area is responsible for
providing management recommendations regarding the firm's
short- and long-term information systems and technology strategy,
including information technology cost and benefit analysis.
Interfaces with Business, Information Systems, and Technology
managers on planning and implementation.
Client Experience
The Client Experience focus specializes in defining the strategy and
technical requirements needed to create exceptional customer
experiences.
FININF.TE.TPCE
Innovation
The Innovation focus specializes in defining the strategy and
technical requirements needed to create new product or services
associated with new technology initiatives.
FININF.TE.TPIN
Multi-Focus
FININF.TE.TPMF
User Analytics & Experience
The User Analytics & Experience area is responsible for the design
and content management activities related to the firm's product
initiatives, analyzing and researching customer behaviors, and
ensuring the delivery of high quality and customer-centric user
experiences across all of the organization's products and services.
User Analytics
The User Analytics focus specializes in analyzing and researching
customer behaviors through multi-dimensional analysis of
geographies, customer and product types, traffic sources, and
channels (e.g., mobile, tablet, desktop). Conducts cross-channel
initiatives, and turns customer feedback and behavior into
actionable insights.
FININF.TE.UAUA
User Experience
The User Experience focus specializes in delivering high quality,
customer-centric user experiences that provide a consistent and
device-appropriate experience across the organization's digital
channels and products. Assists in designing the exchange to
exchange (E2E) user experience, and will incorporate the latest
innovative technologies.
FININF.TE.UAUE
Multi-Focus
FININF.TE.UAMF
Multi-Area
Multi-Focus
FININF.TE.MAMF
B.138 McLagan Job Catalogue Proprietary and Confidential
Section C
Level Denitions
C.2 McLagan Job Catalogue Proprietary and Confidential
McLagan Compensation
Survey Leveling Structure
For more information please visit mclagan.aon.com/compensation-surveys or
contact your McLagan relationship manager.
We have developed a globally consistent leveling structure to t the unique and specic needs
of our clients. A consistent leveling structure enables more robust and diverse analytics across
sectors, geographies, and jobs. Our benchmarks follow one consistent leveling structure across
all sectors, geographies, and roles.
Levels are determined by measurement
across dimensions dened as:
Core Dimensions
• Strategic / Tactical / Transactional
• Firm / Division / Department /
Individual
• Client Coverage (External or Internal)
• Typical Experience
• Title Guidelines / Samples Positions
Accountability & Judgement
• Accountability
• Judgement
Knowledge
• Business Knowledge
• Breadth of Expertise
Impact
• Influence & Impact
People
• Leading & Managing
• People Development
• Level of Interaction
Level
Leadership
Leadership levels cover employees
who have a significant influence on the
overall strategy and execution of the
entire firm, major division, or business
unit. Leadership levels typically manage
significant groups of employees with
multiple layers of management.
14
Executive
13
12
11
10 Managing Expert
Professionals
Professional levels cover individual
contributors and managers on career
paths focused on people management,
process management, specialization,
and/or functional leadership.
Professional levels typically cover
the majority of employees within
organizations.
09 Senior Expert
08 Expert
07 Advanced
06 Experienced
05 Intermediate
04 Entry
Support
Support levels cover employees who
perform roles delivering tactical and
routine activities, generally with high
levels of oversight by people managers
or formal procedures.
03 Senior Support
02 Intermediate Support
01 Junior Support
C.3 McLagan Job Catalogue Proprietary and Confidential
Level Denitions
Executive Levels
• Leadership roles are reserved for a Global Chief Executive Ofcer (CEO) in a global organization or top
executive and rst- and second-level direct reports to the Global CEO.
• Leadership roles are for individuals who lead major business and functional areas. Individuals do not,
however, have to be a formal part of an ofcially designated leadership team.
• The subsequent pages outline a set of criteria that frame whether the Global CEO should be matched
to Level 14, Level 13, or Level 12. The goal is to create a like for like comparison and pin the top of the
organization to facilitate the cascade down through levels. In most instances, a customized approach
for executives is the most appropriate route for benchmarking. Contact your RM to discuss your rm’s
requirements.
- Levels 14 and 13 are reserved for the Global Chief Executive Ofcer at the most complex
organizations. The span of control, expertise, and breadth of responsibility for these CEOs is
unrivaled and differentiated from other CEOs within nancial services.
- For a CEO to be matched to Level 14, the rm must meet the following four criteria guidelines in the
chart below: Annual Revenues, Geographic Breadth, Headcount, and Total Assets.
- All other CEOs are matched to level 12.
• Other executive levels are determined by tiering down from the CEO based on the scope of role and
degree of impact.
- First-level direct reports typically include other c-suite jobs (e.g., Head of Markets and Banking,
Head of Asset Management, Chief Operating Ofcer, Chief Financial Ofcer).
- Second-level direct reports typically include business line heads (e.g., Divisional CFO, Head of
Investment Banking).
- Not all direct reports need to be matched to the same level. Organizational differences vary.
Firm Scope and Impact Designations
Executive
Level
Annual
Revenues
Geographic
Breadth
(# of countries)
Headcount Total Assets Assets Under
Management
(AUM) ¹
14 $35bn+ > 50+ > 35,000+ > $500bn+ > $2,500bn+
13 $5-34bn 6-50 10,000-35,000 $100-500bn+ $400-$2,500bn
12 < $5bn 1-5 < 10,000 < $100bn < $400bn
Sector-specic supplemental level guides may be available. Please reach out to your relationship manager
for additional information.
¹ Primary criteria for Asset Management businesses
C.4 McLagan Job Catalogue Proprietary and Confidential
Leadership Leveling Approach - Sample
Level Denitions
Level 14Level 13Level 12Level 11Level 10
Example 1
Leading Global, Diversied
Financial Services Firm
Example 2
Global or Multi-National
Financial Services Firm
Example 3
Primarily Single Country,
Mono-Line Financial
Services Firm
Global,
Firm-Wide
CEO
Chief
Operating
Officer
Chief
Financial
Officer
Head of
Major
Business
Regional
or Country
CEO
Head of
Major
Functional
Area
Head of
Business
Regional
or Country
CEO
Head of
Functional
Area
Head of
Business
Regional
or Country
CEO
Head of
Functional
Area
Head of
Business
Global,
Firm-Wide
CEO
Chief
Operating
Officer
Chief
Financial
Officer
Head of
Major
Business
Regional
or Country
CEO
Head of
Major
Functional
Area
Head of
Business
Regional
or Country
CEO
Head of
Functional
Area
Head of
Business
Global,
Firm-Wide
CEO
Chief
Operating
Officer
Chief
Financial
Officer
Head of
Major
Business
Regional
or Country
CEO
Head of
Major
Functional
Area
Head of
Business
C.5 McLagan Job Catalogue Proprietary and Confidential
Level Denitions - Leadership
Dimension Executive [Levels 14-11]
Core Dimensions
Strategic / Tactical /
Transactional
• Strategic (85%) – “big picture” perspective,
more time spent on the “what” vs. the “how”
• Tactical (15%) – focused on the plans to
achieve goals and objectives – the “how”
• Transactional (0%)
Firm / Division /
Department /
Individual
• Firm (75% to 100%)
• Division (0% to 25%)
• Department (0%)
• Individual (0%)
Client Coverage
(External or Internal)
No day-to-day client coverage, but may support
strategic client efforts
Typical Experience
Often has a minimum of 15 years of relevant
experience with requisite competencies
Title Guidelines /
Sample Positions
President, Managing Director, Senior Vice
President, Executive Vice President, Head of Area
Accountability &
Judgement
Accountability
Ultimate accountability for the rm, major
functional area (nance, risk), or line of business
(asset management, banking capital markets) to
the board and shareholders
Judgement
Uses advanced logic to make highly complex
judgements with a material impact at the rm
level
Knowledge
Business Knowledge
Authoritative knowledge and deep understanding
of the overall rm and the competitive
environment
Breadth of Expertise
Broad knowledge across functions and business
lines
Impact
Inuence & Impact
Drives strategic initiatives that have a material
impact on rm results, as rst- or second-level
direct report to the CEO
People
Leading & Managing Firm leadership
People Development
Directs short- and long-term development of
people across the rm
Level of Interaction
Strategic relationships with executive
management
C.6 McLagan Job Catalogue Proprietary and Confidential
Level Denitions - Professionals
Dimension Managing Expert [Level 10] Senior Expert [Level 09]
Core Dimensions
Strategic / Tactical /
Transactional
• Strategic (70%) – “big picture” perspective,
more time spent on the “what” vs. the “how”
• Tactical (30%) – focused on the plans to
achieve goals and objectives – the “how”
• Transactional (0%)
• Strategic (50%) – “big picture” perspective,
more time spent on the “what” vs. the “how”
• Tactical (40%) – focused on the plans to
achieve goals and objectives – the “how”
• Transactional (10%) – carries out dened
steps or processes.
Firm / Division /
Department /
Individual
• Firm (0% to 25%)
• Division (50% to 75%)
• Department (0% to 25%)
• Individual (0%)
• Firm (0%)
• Division (0% to 25%)
• Department (50% to 75%)
• Individual (0% to 25%)
Client Coverage
(External or Internal)
Covers the largest, most important and / or
most complex clients, prospects, territories,
accounts, or internal relationships
Covers large, important, and / or complex
clients, prospects, territories, accounts, or
internal relationships
Typical Experience
Often has a minimum of 15 years of relevant
experience with requisite competencies
Often has a minimum of 12 to 15 years
of relevant experience with requisite
competencies
Title Guidelines /
Sample Positions
Managing Director, Senior Vice President,
Head of Area
Senior Vice President, Managing Director,
Senior Portfolio Manager, Senior Private
Banker
Accountability &
Judgement
Accountability
Accountable for the function and / or division.
Monitors budgets across the same span
Accountable for multiple complex processes
or programs, creates annual budget based on
department needs and strategy
Judgement
Uses advanced logic to make highly complex
judgements with a noticeable impact at the
division level
Uses advanced logic to make highly complex
judgements with a noticeable impact on
department / functional results
Knowledge
Business Knowledge
Comprehensive understanding of the overall
rm and competitive environment
Master of core functional area knowledge
and how it ts within the rm and competitive
environment
Breadth of Expertise
Broad knowledge across multiple functions
and business lines
Broad knowledge across multiple areas and
business lines
Impact
Inuence & Impact
Negotiates improvements and strategic
change across functions
Viewed as an advisor to functional leadership,
negotiates change across direct area of
responsibility and others within the function
People
Leading & Managing
Functional leadership Department manager with multiple layers. May
also be the senior-most individual contributor
People Development
Directs short- and long-term department
stafng needs and development at the overall
function and / or rm level
Directs short- and long-term department
stafng needs and development
Level of Interaction
Strategic relationships with senior rm /
function management
Mostly strategic relationships with peers and
senior staff within the function
C.7 McLagan Job Catalogue Proprietary and Confidential
Dimension Expert [Level 08] Advanced [Level 07]
Core Dimensions
Strategic / Tactical /
Transactional
• Strategic (30%) – “big picture” perspective,
more time spent on the “what” vs. the “how”
• Tactical (40%) – focused on the plans to
achieve goals and objectives – the “how”,
• Transactional (30%) – carries out dened
steps or processes.
• Strategic (0%)
• Tactical (40%) – focused on the plans to
achieve goals and objectives – the “how”
• Transactional (60%) – carries out dened
steps or processes.
Firm / Division /
Department /
Individual
• Firm (0%)
• Division (0% to 25%)
• Department (25% to 50%)
• Individual (25% to 50%)
• Firm (0%)
• Division (0%)
• Department (25% to 50%)
• Individual (50% to 75%)
Client Coverage
(External or Internal)
Generally covers mid- to large-sized or
moderately complex clients, prospects,
territories, accounts, or internal relationships
Generally assigned small- to mid-sized,
less-complex clients, prospects, territories,
accounts, projects, or internal relationships
Typical Experience
Often has a minimum of 8 to 12 years
of relevant experience with requisite
competencies
Often has a minimum of 6 to 8 years
of relevant experience with requisite
competencies
Title Guidelines /
Sample Positions
Director, Senior Portfolio Manager, Senior
Private Banker
Vice President, Portfolio Manager, Private
Banker
Accountability &
Judgement
Accountability
Accountable for multiple processes or
programs and may have input on the
department's budget
Accountable for the completion of assigned
processes or programs
Judgement
Routinely uses signicant judgement on
moderate to complex business problems
Acts autonomously on most decisions.
Requires guidance on more complex
judgements
Knowledge
Business Knowledge
Advanced understanding of functional area
and a competent understanding of the overall
rm and competitive environment
Advanced understanding of business line and
a growing understanding of the overall rm
and the competitive environment
Breadth of Expertise
Broad knowledge of more than one discipline Advanced understanding of specialized
discipline and gaining understanding of other
disciplines
Impact
Inuence & Impact
Inuences timelines, expectations, and
proactively negotiates across departments
and sometimes functional management
Inuences timelines, expectations, and
proactively negotiates within department
People
Leading & Managing
Small department or large team manager. May
also be a senior individual contributor
Team manager. May also be an individual
contributor
People Development
Develops staff for current and long-term
department needs and opportunities
Develops staff on specic projects and control
deployment of resources
Level of Interaction
Mostly tactical with some strategic
relationships with peers in department and
functional management
Tactical relationships with peers in department
and immediate supervisor, with some
exposure to senior staff
Level Denitions - Professionals
C.8 McLagan Job Catalogue Proprietary and Confidential
Dimension Experienced [Level 06] Intermediate [Level 05]
Core Dimensions
Strategic / Tactical /
Transactional
• Strategic (0%)
• Tactical (100%) – carries out dened steps
or processes.
• Transactional (0%)
• Strategic (0%)
• Tactical (100%) – carries out dened steps
or processes.
• Transactional (0%)
Firm / Division /
Department /
Individual
• Firm (0%)
• Division (0%)
• Department (0% to 50%)
• Individual (50% to 75%)
• Firm (0%)
• Division (0%)
• Department (0% to 25%)
• Individual (75% to 100%)
Client Coverage
(External or Internal)
Works with more senior staff when dealing
with complex issues, larger clients, accounts,
projects, analyses, or internal relationships.
Typically, the rst position level with ongoing
external contact
Works under direct supervision to support
smaller and / or less-complex issues, clients,
accounts, projects, analyses, or internal
relationships
Typical Experience
Often has a minimum of 5 to 6 years
of relevant experience with requisite
competencies
Often has a minimum of 3 to 5 years
of relevant experience with requisite
competencies
Title Guidelines /
Sample Positions
Associate, Assistant Vice President, Associate
Director, Supervisor
Associate, Team Lead
Accountability &
Judgement
Accountability
Accountable for the completion of assigned
deliverables with little day-to-day management
Accountable for the completion of assigned
tasks and projects
Judgement
Uses judgement, but supervision required for
overall task
Uses some judgement but supervision
required for overall task. Requires regular
supervision or instruction
Knowledge
Business Knowledge
Experienced understanding of business line
and a basic understanding of the overall rm
Basic understanding of business and
operating environment
Breadth of Expertise
Experienced understanding of specialized
discipline
Fundamental understanding of specialized
discipline
Impact
Inuence & Impact
Meets sometimes less-clearly dened
demands and inuences junior colleagues
Meets clearly dened demands and inuence
is limited to entry-level staff
People
Leading & Managing
Individual contributor and mentor to more
junior staff
Individual contributor
People Development
Minimal, but may develop staff on specic
projects
No people development responsibilities
Level of Interaction
Transactional relationships with peers in
department and immediate supervisor, with
some exposure to senior staff
Transactional relationship with peers in
department and immediate supervisor
Level Denitions - Professionals
C.9 McLagan Job Catalogue Proprietary and Confidential
Dimension Entry [Level 04] Senior Support [Level 03]
Core Dimensions
Strategic / Tactical /
Transactional
• Strategic (0%)
• Tactical (0%)
• Transactional (100%) – carries out dened
steps or processes.
• Strategic (0%)
• Tactical (20%) – focused on the plans to
achieve goals and objectives – the “how”,
• Transactional (80%) – carries out dened
steps or processes.
Firm / Division /
Department /
Individual
• Firm (0%)
• Division (0%)
• Department (0% to 10%)
• Individual (90% to 100%)
• Firm (0%)
• Division (0%)
• Department (0%)
• Individual (0%)
Client Coverage
(External or Internal)
Works under direct supervision to support
small and / or non-complex clients, prospects,
territories, accounts, projects, analyses, or
internal relationships
Exposure to senior executives and / or key
business leaders
Typical Experience
Often has 0 to 2 years of relevant experience Often has a minimum of 7 years of relevant
experience with requisite competencies
Title Guidelines /
Sample Positions
Analyst, Senior Analyst Executive Assistant, Senior Teller
Accountability &
Judgement
Accountability
Accountable for completion of assigned daily
tasks and projects
Accountable for medium- and long-term tasks
and more complex administrative requests
and activities
Judgement
Uses basic judgement. Needs close
supervision or instruction
Uses judgement to resolve non-routine issues
escalated from junior team members
Knowledge
Business Knowledge
Develops an understanding of the team
structure and remit
Requires technical know-how and broad
understanding of the subject area
Breadth of Expertise Not expected to have a breadth of expertise Advanced understanding of support discipline
Impact
Inuence & Impact
Very little autonomy and discretion at this level
of seniority
Meets less-clearly dened demands and
inuences junior support staff
People
Leading & Managing No leading and managing May have limited management responsibilities
People Development
No people development responsibilities May be responsible for providing basic
training to new employees
Level of Interaction
Transactional relationship with peers in
department and immediate supervisor
Conveys and exchanges basic technical or
factual information with colleagues, clients,
and customers
Level Denitions - Professionals / Support
C.10 McLagan Job Catalogue Proprietary and Confidential
Dimension Intermediate Support [Level 02] Junior Support [Level 01]
Core Dimensions
Strategic / Tactical /
Transactional
• Strategic (0%)
• Tactical (0%)
• Transactional (100%) – carries out dened
steps or processes.
• Strategic (0%)
• Tactical (0%)
• Transactional (100%) – carries out dened
steps or processes.
Firm / Division /
Department /
Individual
• Firm (0%)
• Division (0%)
• Department (0%)
• Individual (0%)
• Firm (0%)
• Division (0%)
• Department (0%)
• Individual (0%)
Client Coverage
(External or Internal)
Exposure to mid-level managers No exposure outside of direct team
Typical Experience
Often has a minimum of 2 to 6 years
of relevant experience with requisite
competencies
Often has 0 to 1 years of relevant experience
Title Guidelines /
Sample Positions
Intermediate Assistant Assistant, Teller
Accountability &
Judgement
Accountability
Some accountability for medium-term tasks
and many recurring basic initiatives
Accountable for mostly basic and clerical
short-term tasks
Judgement
Limited use of judgement related to
administrative issues
Uses basic judgement. Needs close
supervision or instruction
Knowledge
Business Knowledge
Understanding of straightforward,
administrative, and / or other basic business
services
Basic understanding of procedures to deliver
basic technical, administrative, or operative
tasks
Breadth of Expertise
Understanding of support discipline Fundamental understanding of support
discipline
Impact
Inuence & Impact
Meets clearly dened demands and inuence
is limited to entry-level support staff
Very little autonomy and discretion at this level
of seniority
People
Leading & Managing No leading and managing No leading and managing
People Development No people development responsibilities No people development responsibilities
Level of Interaction
Interacts with a range of individuals, both
within and outside immediate team, to convey
basic information
Interaction with others is limited to own team,
with little-to-no requirement for internal or
external contact
Level Denitions - Professionals / Support
Section D
Methodology &
Condentiality
D.2 McLaganJobCatalogueProprietary and Confidential
McLaganCompensation
SurveyMethodology
We collect employee data using a consistent global methodology and provide region, country, or
group data elements as necessary. For more detailed guidance, refer to our Data Collection and
Survey Results Methodology Guide available on McLaganLive (ml.aon.com).
COMPENSATION
Last Year
Fixed Pay
Salary Annual salary rate as of July 1 last year for the employee. This must be reective
of a full-time equivalent and on an annual basis.
Allowances Annual allowances provided as of July 1 last year, such as Role Based
Allowances, Housing Allowances, Education Allowances, etc.
Last Year
Incentive Pay
Cash Bonus All cash payments related to 2021 performance year incentive plans (whether
paid in 2021 or 2022). Short-term incentives also include equity or deferred cash
that vest immediately or within the calendar year that they were granted.
Long-Term
Awards
All long-term award payments, such as options, restricted shares, deferred cash,
performance awards, and other awards.
Current Year
Fixed Pay
Salary Annual salary rate as of April 1 for the employee. This must be reective of a full-
time equivalent and on an annual basis.
Allowances Annual allowances provided as of April 1, such as Role Based Allowances,
Housing Allowances, Education Allowances, etc.
DEMOGRAPHICS
Employee
Information
Hire Date The day, month, and year of the employee’s hire date with rm. For re-hires,
indicate most recent hire date. Dates should be provided in MM/DD/YYYY
format.
Geographic
Responsibility
For Executive roles, indicate if the employee has Global (G), Regional (R), or
Country (C) responsibility.
Line of Business
Supported
For embedded infrastructure / support positions, indicate the McLagan
Sub-Group they support.
Manager ID Provide the employee’s direct manager’s employee code.
Internal Title The employee’s Internal Title for the previous performance year.
Employee
Physical
Location
City Employee’s city.
State Employee’s state by two-digit or other applicable code.
Country Employee’s physical country (ISO Code).
Postal Code Where applicable, the employee’s zip / postal code.
Key McLagan Data Elements
D.3 McLaganJobCatalogueProprietary and Confidential
COMPENSATION
Last Year
Pay
Commissions Where relevant, enter all cash payments related to last year commission plans
(including trailers, over-rides and referral awards paid last year).
Overtime The sum of all overtime payments earned last year.
Last Year
Targets
Target Bonus The established target bonus for the employee as a percent of base salary and/
or dollar value.
Target
Commissions
The established target commissions for the employee as a percent of base
salary and/or dollar value.
Target Long-
Term
The established target long-term for the employee as a percent of base salary
and/or dollar value.
Current Year
Targets
Target Bonus The established target bonus for the employee as a percent of base salary and/
or dollar value.
Target
Commissions
The established target commissions for the employee as a percent of base
salary and/or dollar value.
Target Long-
Term
The established target long-term for the employee as a percent of base salary
and/or dollar value.
Last Year
Sales
Production
LY New Sales
Production
For Validated Insurance Brokerage Producers, enter the total revenues earned
by the brokerage rm in 2021 that are attributable to the producer. Enter
amounts in whole dollars amounts, or the currency in which the rest of the data
has been provided for the employee.
LY Renewal
Sales Production
For Validated Producers, enter the total renewal revenues earned by the
brokerage rm in 2021 that are attributable to the producer. Enter amounts in
whole dollars amounts, or the currency in which the rest of the data has been
provided for the employee.
LY Total Sales
Production
For Validated Producers, enter the total revenues (i.e., including new and
renewal revenue) earned by the brokerage rm in 2021 that are attributable to
the producer. Enter amounts in whole dollars amounts, or the currency in which
the rest of the data has been provided for the employee.
DEMOGRAPHICS
Employee
Information
Bonus Eligibility Indicate if an employee is eligible to receive a bonus in the prior year.
Other Memo This category is provided for any additional information about the employee that
may be useful when reviewing your rm’s submission.
Additional Group Specic Data Elements
D.4 McLaganJobCatalogueProprietary and Confidential
Statistics&Data
SuppressionRequirements
The following Statistics and Data Suppression requirements represent a selected set of the key
statistics and suppression requirements included in McLagan’s compensation survey results:
Data Suppression Requirements
Calculation
Type
Statistic Denition United States Non-United States
Employee
Weighted
10th Percentile
(10th percentile)
Amount below which
10% of all employees
are paid
Five rms with a
total of at least 25
employees
Four rms with a
total of at least 25
employees
Low Quartile
(25th percentile)
Amount below which
25% of all employees
are paid
Five rms with a
total of at least nine
employees
Four rms with a
total of at least nine
employees
Median
(50th percentile)
Amount above which
and below which 50%
of all employees are
paid
Five rms with at least
one employee each
Four rms with at least
one employee each
High Quartile
(75th percentile)
Amount above which
25% of all employees
are paid
Five rms with a
total of at least nine
employees
Four rms with a
total of at least nine
employees
90th Percentile
(90th percentile)
Amount above which
10% of all employees
are paid
Five rms with a
total of at least 25
employees
Four rms with a
total of at least 25
employees
Average
Average of all
employees paid
Five rms with at least
one employee each
Four rms with at least
one employee each
Firm Weighted Median of Medians
Median of each rm’s
median pay level
Five rms with at least
one employee each
Four rms with at least
one employee each
3rd Highest
Median
The third highest rm’s
median
Six rms with at least
one employee each
Six rms with at least
one employee each
Median Rank
Rank of individual
rm’s median vs. other
rms’ medians
Five rms with at least
one employee each
Four rms with at least
one employee each
Distributions Data Element
Distributions
Report page
exhibit indicating
compensation element
distribution by
employee at various
break points
Five rms with a
total of at least nine
employees
Four rms with a
total of at least nine
employees
Note: United States suppression requirements exclude the participating firm. Non-United States suppression
requirements include the participating firm.
Stamford, CT - Headquarters
1600 Summer Street, Suite 601
Stamford, CT 06905
United States
Phone: 1.203.359.2878
Dubai
Dubai International Financial Centre
Al Fattan Currency House
Tower 2, Level 5
Dubai
United Arab Emirates
Phone: +971 4 202 6222
Hong Kong
34/F One Island East, Taikoo Place
18 Westlands Road
Quarry Bay, HK
Phone: +852 2840 0911
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The Place
1 Sandton Drive, 4th Floor
Johannesburg, Gauteng 2196
South Africa
Phone: +27 11 944 7000
London
The Aon Centre
The Leadenhall Building
122 Leadenhall Street
London, EC3V 4AN
United Kingdom
Phone: +44 (0)20 7086 3000
Minneapolis / Bloomington
5600 West 83rd Street
8200 Tower, Suite 1100
Minneapolis, MN 55437
United States
Phone: 1.866.280.3720
Mumbai
Raheja Tower, 3rd Floor, Unit #302
Bandra Kurla Complex, Bandra (E)
Mumbai
India 400051
Phone: +91 22 4034 5000
New York
One Liberty Plaza
165 Broadway, 30th Floor
New York, NY 10006
United States
Phone: 1.212.441.1000
Shanghai
36/F, Shanghai Central Plaza
381 Huai Hai Road Middle
200020 Shanghai
China
Phone: +86 21 2306 6688
Singapore
2 Shenton Way
SGX Centre 1, #26-01
Singapore 068804
Republic of Singapore
Phone: +65 6535 6511
Sydney
201 Kent Street
Sydney, NSW 2000
Australia
Phone: +61 2 9253 7000
Tokyo
Capitol Tower, 11th Floor
2-10-3 Nagatacho
Chiyoda-ky, Tokyo 100-0014
Japan
Phone: +81 3 4589 4341
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About Human Capital Solutions
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Our team helps clients align their people and growth strategies at every
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advisory, performance and analytics, rewards and talent assessment.
To learn more, visit humancapital.aon.com.
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visit humancapital.aon.com.
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