Important Hotel Arrival Information, Policies and Announcements

Aloft Raleigh

2100 Hillsborough Street Raleigh, NC 27607 USA

Phone: +919-828-9900 | www.aloftraleigh.com

Important Hotel Arrival Information, Policies and

Announcements

Check-out this important information before you check-in.

Be in the know so you can mix & mingle during your stay at Aloft Raleigh. We’re committed to enhancing all our

guest’s experiences through technology & design, these policies help us do just that.

Getting Here and Parking

Aloft Raleigh is ideally located directly across from North Carolina State University, a half-mile to the Cameron

Village shopping center for wonderful restaurants and shopping and 1.8 miles from City Center. Before you Stay

& Play at Aloft Raleigh, review directions on how to get here.

“Step by Step Directions”

There are three options for coming to check-in,

including parking in front of the hotel, coming into

our lower garage on one side of the hotel, located on

Enterprise Street, or coming onto the Upper Deck on

the other side of the hotel, located on Maiden Lane.

Be sure to follow these directions:

• If you are heading west on Hillsborough

Street from downtown, the first street on the

right, before you pass the hotel and located

next to Subway is Maiden Lane which will

grant you access to the upper parking deck –

this deck does not require key access, as it is

also available for guests who are dining in

one of the restaurants adjacent to the hotel

downstairs.

• If you are heading west on Hillsborough

Street from downtown, the second street on

the right, after passing the first entrance of

the hotel is Enterprise Street. If you take a

right at the light, the parking garage will be

on your right side – if you have not checked

in yet, you will push the button next to the

key pad to call the front desk and gain access

to the lower deck. After you have checked in,

your key will grant you access to the lower

deck.

• If you are heading east on Hillsborough

Street, going towards downtown, at the

Intersection of Hillsborough Street and

Enterprise Street, you will turn left at the

light onto Enterprise Street and the parking

deck will be on your right – if you happen to

miss this entrance, if you take the

roundabout and come back down

Hillsborough Street, you can turn right onto

Maiden Lane to access the upper deck, or

right onto Enterprise Street to access the

lower deck.

• If you are heading North, from Clark Avenue,

down Enterprise Street, on your left, the

lower parking deck will be on your left-hand

side.

Parking for Special

Events/Weekends

As we are located on the outskirts of downtown

close to the night life Raleigh has to offer, our

location is a popular place to stay for those who

want a taste of downtown, but don’t want to be

tangled up in all the noise. If parking fills up on the

upper deck and in the garage downstairs, adjacent

to the hotel on Maiden Lane is a gravel lot which

we utilize for overflow parking which is accessible

to guests from 5pm on Fridays until Mondays at

7am. There is a $10 fee for parking.

Safety and Security

To ensure the well-being of our guests, the

following policies are in place: Only guests and

Talent have access to guest floors. Deliveries,

including food, must be met at the Front Desk. The

upper parking deck and lower garage are attached

to the hotel. As they do not connect, you can only

access each one off the different sides of the hotel.

We suggest parking in front of the hotel or in the

lower garage for ease with unloading your items to

bring them in the hotel, as our luggage carts are

located on the first floor of the hotel. For the safety

of all guests and Talent, room keys are only

provided to guests whose name is on the

reservation, verified with a government issued ID.

Hotel Policies

ADA Compliant

The hotel is compliant with the Americans with

Disabilities Act (ADA). ADA-compliant guest rooms

options include king rooms with roll-in accessible

showers, queen rooms with 2 beds and accessible

tubs, king rooms with hearing accessibility and

queen rooms with 2 beds and hearing accessibility.

Extra Bedding

While we don’t have any rollway beds, we do offer

a limited availability of blowup mattresses. Please

contact the hotel on the day of arrival to check

availability. If you’ve booked a king room, we do

offer rooms with 2 queen beds – you may inquire

about switching room types and will we do our

best to accommodate your needs. In addition, all

our suites offer a sofa bed.

Age Requirements Policy

Guests must be a minimum of 21 years of age to

check into the hotel. Kids are always welcome, as

long as there are adults around too! At least one

occupant of each Aloft room must be 21 years or

older. A valid government-issued ID is required

upon check-in to check into the room.

Connecting Room Availability

Traveling together with family or friends? Our Aloft

Raleigh provides a limited availability of connecting

rooms. We offer king rooms that connect to queen

rooms and queen rooms that connect to another

queen room. We cannot guarantee the availability

of these room, but we will do our very best to

accommodate this and will put you and your

family/friends as closely as possible if we are

unable to meet the connecting room request.

Make sure to call the hotel when you reserve your

rooms so we can help with your request!

Pet Policy

Aloft Raleigh welcomes all pups alike! We don’t

have any breed restrictions but do ask the pups to

be 40 lbs. or less. So, bring along your companion

– we’d love to welcome them! There is a $20 pet

fee per night up to $100 for the entire stay.

Smoking & Candle Policy

We’re a 100% smoke free environment – no butts

about it! We kindly ask that you follow our no-

smoking rules, as there is a $250 fee for smoking in

any areas of the hotel. In addition, the burning of

candles in the hotel is prohibited as well, and there

is a $250 fee for the burning of candles within any

areas of the hotel.

Arrivals and Departures

Check in: 3PM | Check out: 12PM

ID Requirements

For security purposes, valid photo identification is

required at check-in. Acceptable forms of ID

include: a driver’s license, passport, government

ID, and/or proof-of-age card. Photo identification

must also match the name that is on the

reservation to be able to check-in as well as receive

any additional keys to the room.

Early Departure

If you have a sudden change of schedule and need

to cut out early, stop by the front desk. We’ll do

our best to settle your bill, but we may have to

charge you for the full reservation.

Early Arrival

Check in begins at 3pm and your Aloft room will be

ready and waiting. Eager to get in earlier? Just call

prior to arrival or ask at the front desk to try and

set up an early check-in – we’ll do our best to find

you a room that’s ready. There are no guarantees,

as it depends on the previous guests and our

housekeeping schedule – if we can’t squeeze you in

early, we’ll be happy to hang onto your luggage in

the meantime.

Late Arrival

While check-in begins at 3pm, you do not have to

arrive exactly then. As long as there is a guaranteed

form of payment on file, your reservation is held up

until the end of the night – please call and notify

the front desk if you plan to arrive later in the

evening so that the reservation is not cancelled or

penalized for not arriving.

Late Checkout

Feel free to sleep in, as check-out time isn’t until

12pm. Looking to stick around a bit longer? Let the

front desk know and we’ll try to accommodate this

request. There’s no guarantee of an available late

check-out, but if we are unable to grant a late

checkout, we can always store your luggage until

you’re ready to go!

Payment Procedures

Check Policy

We apologize for any inconvenience, but we don’t

accept personal checks for payment.

Cash Acceptance / Card at Arrival Policy

While guests are permitted to pay with cash for the

reservation, we accept cash payments upon

departure only. A valid credit or debit card is

required at check-in to cover all charges for all

guests. The card will be authorized at time of

check-in for room + tax plus incidentals (an

estimated amount of $50). The amount is only a

hold unless the room has not been paid for, in

which the balance would deduct from the held

amount and the rest will fall off your card after

checkout. The hotel cannot accept responsibility

for overdraft charges resulting from holds placed

on a debit or credit card – it is suggested to use a

credit card for the preauthorized hold. The hold

placed on the card is released when you check-out

and it depends on your financial institution as far

as how long it takes to be returned to you. If you

would like to pay for your stay with cash, please let

the front desk know when you check out.

EMV/CHIP and PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready

and your credit card’s PIN may be necessary for

you to check-in to the hotel. If you are not aware of

the PIN for credit card, or are unsure if your card

requires a PIN, please contact the financial

institution that issued your credit card for clarity

and to secure your PIN. Please also be aware that a

debit/check card will hold your funds differently

than a credit card. A debit/check card will

immediately place a hold on funds in your checking

account. The hotel cannot accept responsibility for

overdraft charges resulting from holds places on a

debit/check card account.

Paying for Someone Else’s Reservation

There are times where guests want to pay for

someone else’s stay; therefore, should you make a

reservation that you would like to pay for but you

are not the individual that will be actually staying

here, you will need to complete a credit card

authorization form before check-in. Please call the

hotel directly for a secure link to complete the

form digitally. Please remember due to security

reasons, we are required to have this completed

before check-in and are unable to take card

numbers over the phone.

Guest Laundry

We have a washer and dryer available for guest use

on the 5

floor of the hotel. They are coin

operated, and we can provide change at the front

desk – if you don’t have any cash on hand, there is

an atm on the 2

floor close to the front desk for

your convenience! It is $2 to wash, and $2 to dry. If

you need laundry detergent, we have some for

purchase in our Re: Fuel area for $1 a box. We offer

dry cleaning with same-day delivery – hours of

operation vary. Please reach out to the front desk

to inquire about the availability of our dry-cleaning

services.

Extra Amenities

While traveling, sometimes we forget a toiletry

item or two, but no worries – we’ve got you

covered! The front desk has complimentary items

available for you upon request such as dental kits,

shaving kits, lotions, soaps, shower caps and

sewing kits based upon availability. Should you

need any of these items, please call down to the

front desk and let us know so that we can prepare

these items for you to pick up! In addition to these

complimentary items, we do have additional items

for purchase in our Re:Fuel area – the front desk

can provide you with more information regarding

what additional items we have available for you to

purchase.