HPE ProLiant DL360 Gen10 Server
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HPE Pointnext - Service and Support
Protect your business beyond warranty with HPE Pointnext Operational Service
HPE Pointnext provides a comprehensive portfolio including Advisory and
Transformational, Professional, and Operational Services
to help accelerate your digital transformation. From the onset of your transformation journey, Advisory and Transformational
focus on designing the transformation and creating a solution roa
dmap. Professional Services specializes in creative configurations
with flawless and on-time implementation, and on-
budget execution. Finally, operational services provides innovative new approaches
like Flexible Capacity and Datacenter Care, to keep your
business at peak performance. HPE is ready to bring together all the pieces
of the puzzle for you, with an eye on the future, and make the complex simple.
Unlock all of the benefits of your technology investment by connecting your
products to Hewlett Packard Enterprise. Achieve up to
77%
1
reduction in down time, near 100%
2
diagnostic accuracy and a single consolidated view of your environment. By connecting,
you will receive 24x7monitoring, pre-
failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service
and HPE Datacenter Care Service cu
stomers will also benefit from proactive activities to help prevent issues and increase optimization.
All of these benefits are already available to you with your server storage and networking products, securely connected to HP
support.
1-
IDC
2-
HPE CSC reports 2014 – 2015
Learn more about getting connected at
http://www.hpe.com/services/getconnected
.
HPE Proactive Care* with 6 hour call-to-repair commitment, three year Support Service
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps
prevent problems and maintains IT stability by utilizing person
alized proactive reports with recommendations and advice. This Service
combines three years’ proactive reporting and advice with our highest level of hardware support - HPE’s 24x7, six hour hardware call-
to-repair. HPE is the only leading manufacturer who
makes this level of coverage available as a standard service offering for your
most valuable servers. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Re
VMWare, Microsoft, etc.) running on your HPE servers.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HPE Proactive Care* with 24x7 coverage, three year Support Service
HPE Proactive Care gives customers an
enhanced call experience. When your products are connected to HPE, Proactive Care helps
prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice This
combines three years proactive repo
rting and advice with our 24x7 coverage, four hour hardware response time when there is a
problem. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare,
Microsoft, etc.) running on your HPE servers.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HPE Proactive Care* - Next Business Day service, three year Support Service
HPE Proactive Care gives customers a
n enhanced call experience. When your products are connected to HPE, Proactive Care helps
prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice. This
combines three years of Hardware
Support where an HPE authorized representative will arrive at the Customer's site during the
onsite coverage window to begin hardware maintenance service the next coverage day after the service request has been logged.
This service also includes collaborative software support for Independent Software Vendors (ISVs),
(Red Hat, VMWare, Microsoft, etc.)
running on your HPE servers.
https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
*HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices to make the most of
these services and receive all the deliverables.