ACADEMIC SUPPORT CENTERS / COMPUTER LABS
As academic support programs have developed, so have the growth of academic support centers.
While not all centers are stand-alone facilities, the N4A defines any location where student-athletes
are assigned to complete study hall/tutorial assignments as an area the following practices should
be considered. Though not an exhausted list, the N4A recommends each campus consider the
following practices for oversight of academic support centers:
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clearly defined schedule for supervision of the facility/center
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clearly defined restrictions regarding non-academic athletics department personnel
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clearly defined parameters regarding individuals and activities in each space
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education and training for students and staff to include reporting of questionable activities
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regular evaluation for all personnel engaged in providing academic support (e.g., advising,
tutoring, mentoring)
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policy regarding services available to former student-athletes
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documented policies and procedures to report any violation of institutional or NCAA policy
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safety issue should be addressed when academic centers are open late at night (i.e., locked
doors, student-athletes unable to leave the academic center alone after a specific time, etc.)
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a clear plan of action of any emergencies or harmful situations should be established
ACADEMIC SUPPORT PERSONNEL
Regardless of title or employment status, personnel hired specifically to provide academic support
services to student-athletes (i.e., tutors, mentors, learning specialists) must take great care to foster
a student-driven environment with clearly defined expectations and limitations. These employees
must be committed to the highest levels of academic integrity, and have a strong conviction to
uphold the mission of the institution. Though not an exhaustive list, the N4A recommends each
campus consider the following practices related to personnel hired specifically to provide academic
assistance to student-athletes:
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required participation in comprehensive training program
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policy to encourage and clearly outline reporting of suspicious or questionable activity
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personnel records with documentation of any previous issues, warnings, and/or violations of
institutional policy
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monitoring and supervision of adherence to all policies
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well-established hiring policies and practices
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policy related to non-work related communication with student-athletes, staff, and coaches (i.e.,
social media communication)
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ongoing training and evaluation of personnel
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policies regarding access to online student records and accounts
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required exit interviews of all personnel
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policies outlining tutorial relationships based on relevant factors (e.g., prior relationships with
student-athletes, sport)
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communication with University staff about changes/trends in University code of conduct policy