TO THE CUSTOMERS OF HEATING AND COOLING, PROTECTION

LEGAL_1:46694498.3

December 19, 2017

TO THE CUSTOMERS OF HEATING AND COOLING,

PROTECTION AGREEMENTS OR ANNUAL INSPECTION

SERVICES CURRENTLY PROVIDED BY SEARS CANADA INC.

IN ONTARIO, MANITOBA, SASKATCHEWAN, ALBERTA,

BRITISH COLUMBIA, NOVA SCOTIA, NEWFOUNDLAND AND

NEW BRUNSWICK (COLLECTIVELY, THE “ACQUIRED

BUSINESS”)

Re: Acquisition of Assets related to the Acquired Business by Confort Expert

Inc.

Re: In the Matter of a Plan of Compromise or Arrangement of Sears Canada

Inc. et al (Court File No. CV-17-11846-00CL)

As you may know, Sears Canada Inc. and certain of its subsidiaries (collectively, “Sears Canada”)

filed for and were granted creditor protection under the Companies’ Creditors Arrangement Act

(“CCAA”), pursuant to an initial order (the “Initial Order”) of the Ontario Superior Court of Justice

(Commercial List) (the “Court”) on June 22, 2017. Pursuant to the Initial Order, the Court appointed

FTI Consulting Canada Inc. as “Monitor” in connection with the CCAA proceedings. As part of these

CCAA proceedings, Sears Canada is selling certain of its assets.

Sears Canada and Confort Expert Inc. (“Confort Expert”) have entered into an asset purchase

agreement dated December 15, 2017 pursuant to which Confort Expert will acquire the assets related

to the Acquired Business, including the ongoing customer contracts which will be assumed by Confort

Expert.

Accordingly, Confort Expert will assume all of Sears Canada’s rights and obligations under your

protection agreement, as appropriate, with Sears Canada effective as of the closing date which is

expected to be on or about January 8th, 2018. We confirm that your contract(s) remain(s) in full force

and effect, but your contract(s) will, as of the closing date, be directly with Confort Expert.

LEGAL_1:46694498.3

Regarding your next payment, if you have been making automatic payments to Sears Canada, your

future payments will now be processed by Confort Expert.

Please note the last payment made in December for the transaction under the name of Sears

represents the payment of the last balance from your account as of November 30, 2017.

It is anticipated that there will be no interruption of services as a result of this transaction and services

will continue to be provided by Confort Expert in the ordinary course. Confort Expert values the

relationship with each of its customers and looks forward to continuing to provide you with the same

quality you have relied on for years. Please do not hesitate to contact Confort Expert at 514-940-1057

option 3 or 1-855-940-1057 option 3 during normal business hours (Eastern Time) or by e-mail to

[email protected] with any questions you may have about your services.

For more information about the CCAA process and Sears Canada, you may refer to the website of

Sears Canada’s Court-appointed Monitor, FTI Consulting Canada Inc., at:

http://cfcanada.fticonsulting.com/searscanada.

We appreciate your business and feel confident that you will find Confort Expert will help keep your

home comfortable now, and for many years to come.

Sincerely,

Pierre Boulé Pierre Marc Lamoureux

Chief executive officer CFO

Confort Expert Inc. Confort Expert Inc.

LEGAL_1:46694498.3

November 15, 2017

TO THE CUSTOMERS OF HEATING AND COOLING,

PROTECTION AGREEMENTS OR ANNUAL INSPECTION

SERVICES CURRENTLY PROVIDED BY SEARS CANADA INC.

IN QUEBEC (COLLECTIVELY, THE “ACQUIRED BUSINESS”)

Re: Acquisition of Assets related to the Acquired Business by Confort Expert

Inc.

Re: In the Matter of a Plan of Compromise or Arrangement of Sears Canada

Inc. et al (Court File No. CV-17-11846-00CL)

As you may know, Sears Canada Inc. and certain of its subsidiaries (collectively, “Sears Canada”)

filed for and were granted creditor protection under the Companies’ Creditors Arrangement Act

(“CCAA”), pursuant to an initial order (the “Initial Order”) of the Ontario Superior Court of Justice

(Commercial List) (the “Court”) on June 22, 2017. Pursuant to the Initial Order, the Court appointed

FTI Consulting Canada Inc. as “Monitor” in connection with the CCAA proceedings. As part of these

CCAA proceedings, Sears Canada is selling certain of its assets.

Sears Canada and Confort Expert Inc. (“Confort Expert”) have entered into an asset purchase

agreement dated November 10, 2017 pursuant to which Confort Expert will acquire the assets related

to the Acquired Business, including the ongoing customer contracts which will be assumed by Confort

Expert.

Accordingly, Confort Expert will assume all of Sears Canada’s rights and obligations under your

protection agreement, as appropriate, with Sears Canada effective as of the closing date which is

expected to be on or about November 22, 2017. We confirm that your contract(s) remain(s) in full

force and effect, but your contract(s) will, as of the closing date, be directly with Confort Expert.

Regarding your next payment, if you have been making automatic payments to Sears Canada, your

future payments will now be processed by Confort Expert.

Please note the last payment made in November for the transaction under the name of Sears

represents the payment of the last balance from your account as of October 31, 2017.