Walmart 2021 One Year Vaccine Report

Vaccination Effors:

2021 Repor

Dec. 21, 2020 – Dec. 21, 2021

There have been very few times in our nation’s history where we have

confronted challenges as significant as COVID-19. It has been a trying,

hear-breaking, and devastating time for so many. Forunately, we

are beginning to return to a world of hope and optimism thanks to the

advent of the vaccines.

At Walmar, we have been working around the clock to do our par to

administer vaccines and offer education to millions of individuals across

the country. At the hear of our effors is an all-hands-on-deck approach

in reaching underserved communities where we are parnering with local

non-profits, faith based organizations, local elected officials and many

others to get out the vaccine.

Opening Statement

Dr. Cheryl Pegus

Executive Vice President of Health & Wellness

Vaccination Timeline

Walmar administered our first patient

vaccination on December 21, 2020 in New

Mexico, which was also where the first Walmar

associate, pharmacy clinical services manager

Alexis Abbatantuono, was vaccinated. In this

earliest phase of our vaccination program, we

parnered with five states—Arkansas, Georgia,

Louisiana, New Mexico, and South Carolina

—to begin distributing the vaccine to eligible

populations.

Eight weeks later, more than 1,000 Walmar

and Sam’s Club pharmacies in 22 states

received federal vaccine allocations. Locations

were selected with a focus on those that

reach customers in underserved and rural

communities with limited access to health

care, as well as referencing the Social

Vulnerability Index to select these locations.

Additionally, Walmar and Sam’s Club increased

administering vaccinations under state

allocation in 11 states, the District of Columbia

and Puero Rico.

During this time, we were also beginning to

build out our concept for community events,

which we would execute in conjunction with

local community groups and stakeholders,

businesses and organizations, and payor

parners. The first community event we

executed was in Chicago and focused on

reaching eligible patients in pars of the city

that were traditionally medically underserved.

The Chicago event (see detail, right) was stood

up and executed in roughly two weeks’ time

and served as an imporant model for the

community- and population-centric events that

we continue to execute.

Also in February 2021, Walmar was called on

by the federal government to use additional

vaccine allocation to stand up community

events to reach some of the country’s most

underserved populations. With the Chicago

event as a model, we used this extra allocation

to create a series of community events at an

initial 43 locations across 18 states, focusing on

underserved communities. The initiative also

reached eligible 70-year-old+ populations in

parnership with community groups and payors.

Since we began administering vaccinations a

year ago, our effors have grown to encompass

51 states and territories and more than 5,100

retail locations across the country. Of the

millions of vaccines Walmar has administered,

80 percent have been delivered to patients

in areas that are classified by the Health

Resources and Services Administration (HRSA)

as “medically underserved.” With eligibility

across the country now extending to anyone

age 5 and older, and booster vaccines for those

who received their last dose at least six months

ago, we continue to serve the communities

where we live and work while maintaining an

emphasis on reaching out to help the most

vulnerable among us.

Case Study:

Walmar in Chicago

Mid January 2021: Chicago reached out to us in to offer

allocation (1000 doses) for Phase 1a – Healthcare Workers

• The city assigned 1a cohor members by store and

paired us up; demand was very weak due to minimal

promotion to the impacted communities.

• The state/city then moved to 1b (essential workers,

65+) which expanded the eligible population.

January 26: Parnership and shift to

manual scheduling

• Meeting with Rush Health, community leaders, as

well as Aldermen, County Supervisor and the Mayor’s

Office led to expedited effor to schedule and

communicate together to underserved communities.

January 27-28: Vaccination for 1b Cohor

• Continued communication with Aldermen

and key state legislators that we had available

vaccines; provided dedicated phone numbers for

each location and set up “events” for maximum

vaccination administration, utilizing garden centers at

Supercenters.

• Health & Wellness personnel manually scheduled

appointments to ensure that vaccines were going to

the targeted population.

January 29-February 2:

1000 doses administered in 5 days

The first Walmar pharmacist to receive a vaccine in one of

our facilities was pharmacy clinical service manager Alexis

Abbatantuono, a 13-year associate.

Amanda Jenkins

Vice President, H&W Operations

“I have never been a par of something so

big, which took multiple divisions within our

own company, competitors within our own

industry and both the public and private

sector to accomplish. It was such an

incredible effor and story to be a par of,

and we will never operate the same; we will

always be better because of it.”

Parnerships have been the most effective

tactic Walmar has employed in reaching

underserved communities and other eligible

populations with education and vaccination

opporunities. These parnerships have taken

multiple forms throughout the evolution of our

vaccination effors. Namely, we have parnered

through vaccine equity grants, community

organizations, educator groups, employers, and

payors.

Vaccine Equity Grants

In February, the Walmar Foundation dedicated

$2.75 million to suppor organizations that are

working on interventions in and with diverse

communities around the United States to

increase education, outreach and awareness of

COVID-19 vaccines. The Walmar Foundation

provided grants to the following organizations

that are positioned to help address education

needs around COVID-19 vaccine uptake:

• NAACP Empowerment Programs, Inc.,

UnidosUS

• Johns Hopkins Center for American Indian

Health

• Association of Asian-Pacific Community Health

Organizations

• the National Council of Asian Pacific Islander

Physicians

• Asian & Pacific Islander American Health Forum

• Interaith Youth Core

• The Conference of National Black Churches

Community Parnerships

and Vaccine Events

We recognized early on that trusted local

voices are the most effective messengers

to get people vaccinated. Through our

knowledgeable Walmar field team, we

identified individuals and organizations that

could serve as execution parners. These

parners have helped us spread the word

about events, identified and provided spaces

for us to vaccinate, and encouraged as

many community members as possible to

paricipate. We have now held hundreds of

community events across the country with

a diverse range of parners. Those parners

include:

• Casa del Inmigrante/Immigrant Home

Foundation, a nonprofit serving immigrants in

Las Vegas, Nevada;

• the Indianapolis Urban League in Indiana;

• Jackson Housing Authority and Wishrock at

the Golden Key Envision Center in Jackson,

Mississippi;

• St. James Historical Baptist Church and

Fellowship of Champions Church in

Fayetteville, Arkansas;

• West Cobb Islamic Center in West Cobb,

Georgia;

• BAPS Charities in Chino Hills, California;

• and Camino Community Center in Charlotte,

Norh Carolina.

A senior getting vaccinated at the Casa del

Inmigrante community event in Las Vegas, Nevada.

Parnerships and Outreach

Parnerships, Outreach, and Tools

Del Sloneker

SVP, Walmar+ Operations

“While this past year has been difficult, it

has brought out the best in us as health and

wellness associates. We found new ways of

working, new ways of serving our customers

and the collaboration and teamwork with our

store teams are the best I have ever seen. I

could not be more proud of our associates for

everything they’ve done to make a difference

in our business and their communities. It has

been all of us, working together as one team

to change the lives of our customers we serve

each and every day. Our H&W associates

are a guiding example of what’s good in our

company and in our country.”

receive their COVID vaccine while getting their

spors physicals.

We also expanded our parnerships with

colleges and universities to increase the

vaccination rate among young people. For

example, we parnered with the Miami Dade

College in Florida to host vaccination events

at three of their campuses around the greater

Miami area.

Long Term Care Facilities

At the request of the CDC, Walmar and

Sam’s Club pharmacies volunteered to serve

long term care and assisted living residents

with booster vaccines. Before the booster

vaccines were approved we already had long

term care facilities (LTCF) lined up to receive

onsite vaccinations. In the few weeks leading

up to the booster approvals, a cross-functional

team came together to create a process for

scheduling, communicating and executing

events for long term care residents that

included overcoming unique challenges not

faced before. We were able to begin scheduling

clinics as soon as the boosters were approved.

We have served thousands of residents in

hundreds of long term care facilities.

Employer Parnerships

Walmar and Sam’s Club parnered with the

CDC to offer COVID-19 on-site vaccinations,

education, and events to employers and

external groups. In this capacity we have

worked to provide vaccination events and

education to large employers, including

Georgia-Pacific, Tyson Foods, Toyota Motor

Norh America Inc, and NBA/WNBA teams.

“

We have also worked with states to meet

specific needs for their at-risk populations. In

New Jersey, for instance, we were asked by

the state to vaccinate the developmentally

disabled population. We worked in conjunction

with group homes in the state to determine the

number of doses needed, and then the patients

came to the store to receive vaccinations.

School Outreach

We have parnered with school districts to

increase vaccine awareness and immunize in

areas where teachers are eligible and most at

risk. Educator outreach has continued to be an

imporant means of getting people vaccinated,

but was especially helpful during the period

when educators were first extended eligibility

in cerain states. For example, in Jackson,

Mississippi, our parnership with Jackson Public

Schools allowed us to vaccinate teachers and

run an education campaign targeted at the

most vulnerable, Title 1 schools. During this

early phase, we also held vaccination events in

parnership with Indianapolis School District,

Dallas Independent School District, Gwinnett

County Public Schools in Georgia, and Charer

Schools in Chicago. We also prioritized

appointments for teachers and educators at

1,400 locations from March 20-21, 2021 and

March 27-28, 2021 to ensure access for this

priority group

When eligibility for the Pfizer vaccine opened

to include everyone ages 12+ and then again

for ages 5+, we doubled down on outreach

to school districts to plan events that would

increase access for students and their families.

This included parnerships and events like one

we held in San Antonio, Texas, where high

school student athletes had the opporunity to

Lisa Smith

Senior Director, Clinical Excellence

“Seeing our associates step up to protect the

communities they serve has been not only

humbling, but also such a source of pride.

As a pharmacist, this pandemic has been a

situation that you hope never occurs, but we

were confident that we had the experise and

training to help protect our fellow associates and

community. As the most accessible healthcare

professional in many communities, our pharmacy

staff answered the call and we are so grateful.”

Payor Cooperation

Payors have also served as crucial execution

parners for ensuring that communities have

information about and access to vaccine

events. We have worked with Arkansas Blue

Cross Blue Shield, UnitedHealthcare, Humana,

Intermountain Healthcare and others to

identify eligible patients, provide outreach, and

schedule appointments for patients. As a par

of our cooperation with payors, we also share a

weekly repor of our open vaccine appointment

availability in stores across the country that

payors then use in outreach to their members.

Tools

Walmar has created many useful tools that have

made vaccination information and appointments

broadly accessible to all communities, including

those that are underserved and paricularly

vulnerable. This has required utilizing a mix of

high- and low-tech solutions to ensure that

vaccine information is readily accessible, and that

vaccine scheduling is equitable.

Communications and

Education Suppor

We approached our communications and

education effors with the understanding that

all communities would have different needs.

With that in mind, we tailored our messaging

based on the community we are trying to reach.

For instance, we have created communications

targeted at different groups (for example, those

ages 70+) and have translated our information

for patients, both in physical and digital form,

into multiple languages based on the specific

communities being served.

Supporive Walmar Technology

Our outreach effors were also suppored by the

robust Walmar.com and Samsclub.com

scheduling tool. The online scheduler helps

members find locations with vaccines near them

and make an appointment to get vaccinated.

The websites also include answers to imporant

frequently asked questions and information

dispelling myths about the COVID-19

vaccine. For greater accessibility, the

scheduling site is available in English and

in Spanish. Additionally, we realized that

online scheduling may put those without

consistent access to internet or an internet-

connected device at a disadvantage for

getting an appointment slot. For this reason,

many of the events we hold—paricularly in

underserved or at-risk communities—are

coordinated using the CVENT telephone

scheduling tool. Using a scheduling system

that is solely telephone-based helps to

ensure greater and more equitable access to

crucial vaccine appointments.

Digital Vaccine Records

Walmar announced our role in an

international effor to provide standardized

digital health records to people, staring with

vaccine records. Customers who receive

their COVID-19 vaccinations at a Walmar or

Sam’s Club pharmacy are offered a Digital

Vaccination Record (DVR) that confirms

their vaccination status.

As our vaccination effors expanded with the

addition of children’s vaccinations, we have

released a set of features to allow family

members to add their dependents

and view their DVRs on their Walmar

Pharmacy account.

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Vim le caag kuv txhaj le yuav tsum tau txhaaj tshuaj tiv thaiv kaab mob?

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paab tau rua cov tuab neeg nyob ib puag ncig koj kws tsis tau tsim nyog txais

koob tshuaj tiv thaiv kaab mob los yog cov tuab neeg kws yeej tsi taug hab tsi khov. Yog ua tau le has, qhov koj

ua nuav yeej yog ib txuj kev paab rua koj lub zej lub zog hab paab qheb tau cov kev paab cuam lug khu mob nkeeg

rua cov tuab neeg kws muaj kev tu ncua txug lwm cov kaab mob kev nkeeg.

Yog xaav paub ntxiv ces moog saib CDC.gov/Covidvaccine.

Koob tshuaj tiv thaiv kaab mob puas nyaab xeeb?

Nyaab xeeb! Cov tshuaj tiv thaiv kaab mob yeej nyaab xeeb hab yeej siv tau kuas muaj kev zoo tshaaj le ntawm

90% lug moog tiv thaiv tau COVID-19 tom qaab txhaaj ob koob*.

Thaus koj tau txais thawj koob tshuaj, peb yuav teem caij rua koj rov tuaj ntsib dlua txhaaj koob thib ob.

Koj yuav tsum txais kuas tau ob koob tshuaj txhaaj tuab si. Koob tshuaj tiv thaiv kaab mob COVID-19 yuav

muab tsis tau tug kaab mob COVID-19 rua koj.

Nub kws koj teem tau moog ntsib puab thov nqaa koj dlaim ID, ntawv pov thawj tsim nyog txhaaj koob

tshuaj tiv thaiv kaab mob yog tas muaj (piv txwv le koj dlaim ID ua num), hab dlaim npaav ntawv paab them

nqe khu mob yog tas koj muaj ib dlaim. Thov npaaj nyob rua lub chaw hov qhov tsawg kawg yog 15 nas this

tom qaab koj txhaaj koob tshuaj taag es ca peb ntsuag koj saib puas muaj tej yaam txhum faab dlaabtsi.

Peb txuj kev muaj sa muaj zug ua ke yog pib ntawm nuav!

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mob kws muaj kev tsim nyog txais koob tshuaj lug ntawm tshaaj le 1000 lub khw nyob rua huv

lub xeev hab cov cheeb tsaam num tswv kaav, tsis has xaam rua Puerto Rico hab District of Columbia.

1. Moog saib rua www.walmart.com/COVIDvaccine.

2. Moog saib peb

lub vaag saab ces

xaiv “teem caij

moog ntsib

taamsim nuav,”

hab nkaag rua huv

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* *

Hmong

Información sobre

la vacuna contra el COVID-19

Cómo programar una cita para recibir la vacuna contra el COVID-19

La vacuna contra el COVID-19 está disponible sin costo para ti**.

¿Qué debo llevar a mi cita?

* De acuerdo con los datos de la Fase III de Pfizer BioNtech y Moderna, pero no le impondrán ningún cargo.

¿Puedo recibir la vacuna contra el COVID-19 ahora?

Consulta el sitio web del departamento de salud de tu estado para determinar si actualmente cumples con

los requisitos para vacunarte. Si cumples con los requisitos, puedes encontrar un centro de vacunación en

un establecimiento de Walmart participante, y programar una cita visitando www.walmart.com/COVIDvaccine.

¿Por qué debería vacunarme?

El día de tu cita, debes traer tu identificación, comprobante de elegibilidad para recibir la vacuna, si aplica (por

ejemplo, tu identificación de trabajo) y tarjeta de seguro, si tienes una. Planifica permanecer en el establec-

imiento al menos 15 minutos después de tu inyección mientras te monitoreamos para detectar cualquier

reacción alérgica.

¡Seamos más fuertes juntos, aquí y ahora!

Actualmente, Walmart está proporcionando vacunas contra el COVID-19 a paci-

entes que cumplen con los requisitos a través de más de 1000 tiendas en 35 esta-

dos y jurisdicciones, incluyendo Puerto Rico y el Distrito de Columbia.

1. Visita a www.walmart.com/COVIDvaccine.

2. Visita nuestra

página web,

selecciona

“programar ahora”

e inicia sesión con

tu cuenta de

Walmart o crea

una nueva cuenta.

Vacunarte contra el COVID-19 no solo te ayuda a protegerte a tí, sino también a quienes te rodean y que aún no

cumplen los requisitos para recibir la vacuna o son muy vulnerables. Al hacerlo, estás realizando un acto de

servicio a tu comunidad y liberando recursos de atención médica para quienes los necesitan y tienen otras

necesidades médicas.

Para obtener más información, visita CDC.gov/Covidvaccine

¿Es segura la vacuna?

¡Sí! La vacuna es segura y tiene una eficacia de más del 90% para prevenir el COVID-19 después de la segunda

dosis*.

Cuando recibas tu primera dosis, programaremos tu cita para la segunda dosis. Es absolutamente necesario que

recibas ambas dosis. La vacuna contra el COVID-19 no puede transmitirte el COVID-19.

3. Selecciona el

centro que te

gustaría visitar.

4. Verifica si eres apto

para vacunarte y

completa nuestros

formularios de registro.

** Walmart puede facturar los gastos de administración a tu aseguradora, plan de salud o un fondo no asegurado, pero no te impondrá ningún cargo.

Vaccine scheduling

handouts in Hmong

and Spanish.

Davin Biram

Vice President, US Operations

“After 25 years with Walmar, I never cease to be amazed

with how special our associates are in extraordinary

environments. Since the beginning of the pandemic, I have

had the privilege to work with so many great associates

and teams who have worked diligently to suppor our store

associates and the communities we serve. Seeing all our

associates focus on the safety of each other, the wellbeing

of our communities and rising to every challenge during

the pandemic and especially successfully administering

millions of vaccines, makes me very proud to be par of

this company and a Walmar associate. It has been a truly

humbling experience.”

These features include:

• An Updated DVR landing page to allow

for a customer to view theirs and their

dependents’ DVRs.

• Ability to view previously linked

dependent’s DVRs automatically upon

accessing the DVR landing page.

• Ability to add dependents to your

account with COVID-19 vaccine specific

information

• Ability to render a DVR for pediatric

patients (Pfizer Pediatric Ages 5-11)

In an effor to increase vaccination uptake,

we designed a “Get Out The Vaccine” plan

modeled after a full-stakes “Get Out The

Vote” campaign—with distinct strategies

for grassroots and community parnerships,

corporate parners, internal operations, media,

and surrogates. The overarching goal of this

campaign was to suppor goals to get the

majority of eligible US population vaccinated.

We have had to adapt our effors to reach

people with vaccine education and availability

as circumstances have changed. Expanded

eligibility—first to those ages 12 and up and then

to those 5 and up—as well as the authorization

of booster shots has required us to constantly

adapt to reach new segments of the population.

At the same time, we have remained focused

on reassuring those who are vaccine hesitant of

the safety and necessity of getting vaccinated.

With that in mind, the GOTV plan aims to reach

as many diverse segments of the population

as possible with messaging and events

geared toward making the COVID-19 vaccine

accessible and approachable.

Grassroots and

Community Parnerships

Our GOTV campaign leverages the

community parnerships model we have

already used widely. Both through expanding

our relationships with existing parners and

using the parnership model to work with new

parners, we continue to bring vaccine events

and education to diverse communities across

the country. In doing so, we ensure that our

outreach effors continue to reassure people

that the vaccines are safe, effective, and

necessary to protect our communities.

Complementary to Walmar’s existing mobile

vaccine tour schedule, we have also held

community events in many of the tour locations

to encourage attendance and paricipation in

our vaccination events. This has included, for

example, working with Aldermen in Chicago to

get their constituents to attend and spread the

word.

On-and Off-site Clinics

To ensure we are serving as many populations

as possible, we are offering vaccination

clinics in several different models to suit each

community’s unique needs. These models

include:

• Events in our pharmacies at Walmar and

Sam’s Club

• Events in former stores

• Events in parking lots

• Drive-thru events

In Las Vegas, for example, we parnered with

Telemundo on a telethon to raise awareness

of an off-site clinic we were holding and to

encourage the vulnerable and underserved

Latino community in the area to come out

and get vaccinated. Nevada Governor Steve

Sisolak and Attorney General Aaron Ford

visited our clinic to suppor our effors and to

thank the Walmar team present that day. We

also brought awareness to the event through a

press conference with the Mexican Consulate

and El Salvadorian Consulate, and had several

local news outlets present to help us get the

message out. Volunteers from Clark County’s

Esta En Tus Manos, a local organization who

parnered with us on execution of the event,

were stationed at five of our locations,

spreading the word that we are vaccinating

in-store every day and at our off-site clinic that

weekend. As a result, we delivered over 1,200

first doses and nearly 800 second doses in one

weekend—a nearly 6X increase on the amount

of vaccines we had been administering.

As eligibility and circumstances changed

throughout the year, our mobile clinics proved

to be an imporant asset that allow us to meet

populations where they are. These clinics

require only 50 x 100 ft of space—roughly the

size of a basketball cour—and contain all of

the necessary stations and equipment to set

up a fully functional vaccination event. With

each pharmacist/tech administering a vaccine

every five minutes, and four stations set up for

patients, this results in roughly 50 shots per

hour. Over a seven-hour clinic, this means

we can deliver 350 vaccines per day with a

mobile clinic.

Get Out The Vaccine

(GOTV)

COVID-19 Vaccine Event for Walmar Supply Chain associates, Arkansas

Health & Wellness Mobile Tour

In addition to our mobile clinics, Walmar

has built out mobile vehicles that tour

the country to educate policymakers and

community leaders about our health &

wellness offerings and priorities. This includes

providing access to COVID-19 vaccination

and boosters, as well as some of the many

other vaccinations that Walmar and Sam’s

Club offer—including influenza, shingles, and

tetanus. We are also able to provide basic

health screenings to those who visit our

mobile units.

Beyond providing vaccinations and health

screenings, these mobile units are stocked

with information about Walmar’s many

health offerings—from optical and hearing

screenings, to our telehealth services.

The Health & Wellness Mobile Tour stops

also offer us the opporunity to share our

perspective on policy matters that are

imporant to us. This includes our work

around opioid stewardship and naloxone

training, access to affordable health care and

prescriptions, and our suppor for expanding

scope of practice to allow our pharmacists to

better serve our communities.

At a recent visit to the National Conference

of State Legislatures (NCSL) conference

in Tampa, Florida, we were able to offer

vaccinations, vision screenings, and glucose

and cholesterol screenings to the nearly 600

state-level elected officials and hundreds of

staff members in attendance. During our two

days at the conference, we provided nearly

120 vaccinations (COVID-19 and flu), 60

vision screenings, and 30 health screenings.

Corporate Parners

In suppor of our GOTV campaign, we

also continue to expand our corporate

parnerships and to look for new corporate

parners who will assist us in our education

and vaccination effors. Large regional and

national corporate parners help us amplify

our message, lend credibility to the work

we’re doing, and assist with the logistics

of standing up and executing community

vaccination events. In addition to impacting

communities, we work with corporate

parners to make sure that their employees

are vaccinated as well.

World Champion and Top Fuel Driver Clay

Millican was identified as an enthusiastic

ambassador for getting vaccinated, and after

connecting his team at Stringer Racing with

Walmar Health & Wellness we built out a

series of engagements including mobile

vaccination events at NHRA and NASCAR

races in Georgia and Norh Carolina. There

were also Walmar-branded race vehicles at

both events as well as “hero cards” passed

out that included a QR code that takes

people directly to the Walmar vaccination

registration webpage.

At the NHRA Southern Nationals in

Commerce, Georgia, we had Walmar

pharmacists on site to vaccinate attendees.

Clay Millican signed autographs and talked to

fans about the benefits of getting vaccinated.

Georgia Governor Brian Kemp also stopped

One such parnership was with the NBA and

WNBA. Beginning in March 2021, and in the

weeks afterwards we built out substantial

internal and community offerings for many

team organizations. This included vaccinating

the staff and household members of both

the Miami Heat and American Airlines Arena,

along with 500 members of the community

at a nearby store.

With the WNBA, we built out vaccination

events for all interested teams. In this

collaboration, we vaccinated teams and

coaches and also hosted community events

in parnership with Black Women’s Health

Imperative to vaccinate local members of the

community in underserved areas.

We also formed a parnership with the NHRA

and NASCAR to vaccinate racing fans in

Georgia and Norh Carolina. NHRA six-time

Sherri Keeth

Senior Director, Sam’s Club Health & Wellness

“Through this experience I’ve seen that if you set a high bar

with an extraordinary team, we can truly move mountains. This

team has maintained their focus on safety and quality service

for our patients while moving faster than we ever have before.

It has been incredible to see their ingenuity and problem solving

on a day to day- sometimes hour to hour- basis. In the midst of

all the hard work, the hundreds of individual stories of patients

with tears of relief and gratitude because they finally feel safe

to visit their families have been the proof of our associates’

phenomenal impact.”

vaccine. In suppor of the White House’s

National Month of Action in June, for

example, Walmar parnered with the U.S.

Conference of Mayors to hold vaccination

clinics in paricipating cities across the

country, including Albany, New York; Atlanta,

Georgia; and Greenville, South Carolina.

On a more local level, we parnered with

Dallas Mayor Eric Johnson and the Dallas

Foundation to contribute to a citywide raffle

that would aim to incentivize Texans in the

Dallas are to get the COVID-19 vaccine.

by to tour the Mobile Wellness Clinic and

thanked the Walmar team for the work they

were doing to get Georgians vaccinated.

We joined forces with NASCAR to host a

similar Mobile Wellness Clinic at the NASCAR

Coca-Cola 600 in Charlotte, Norh Carolina.

At this event, we worked with racer Justin

Haley in addition to Clay Millican to gain

awareness around the vaccine.

Government Parnerships

As cities and states work to reach vaccination

goals, Walmar is acting as a parner in

delivering and incentivizing getting the

NASCAR driver Justin Haley and NHRA racer Clay Millican

with the Mobile Wellness Team at the NASCAR Coca-Cola

600 in Charlotte, Norh Carolina.

Lori Flees

SVP, Walmar

“I couldn’t be more proud of our Walmar

and Sam’s Club associates. Our Health &

Wellness associates did not hesitate to go

into their communities to run hundreds

of offsite clinics to ensure everyone could

get access to a COVID vaccine. With

80% of our pharmacies located in HRSA-

designated medically under-served areas,

their work and willingness to go above and

beyond was critically imporant to helping

ensure the health and safety of their

neighbors and each other.”

Jason LaFave

Regional H&W Director

“I am so honored to be a par of Walmar’s

response to supporing communities

recover from the COVID pandemic. I am

truly amazed by our store teams and the

level of care they provided over the last

year! On a daily basis I would hear stories

of our associates delivering world class

care to their patients that inspired me

to deliver more to them. To see how the

entire company embraced and suppored

this mission was a highlight in my career.

This was truly Walmar lnc. delivering our

mission statement versus a Walmar H&W

initiative and I will never forget the total

company effors to protect a nation!”

Internal Operations

Par of the GOTV plan is also to leverage our

external communication channels to target

specific populations with messaging that

resonates. One example of this is updated

in-store signage in multiple languages and

with photographs representing diverse

communities. By making this inclusive signage

available, stores can choose to display

materials that they feel will resonate most

with the communities that they serve.

Surrogates

We have also worked to identify surrogates

that will have credibility with diverse

populations throughout the country. We

have used internal and external surrogates—

primarily medical professionals—throughout

the past year to deliver messages about the

safety, efficacy, and necessity of the vaccine.

For example, NHRA drag-racing champion

Clay Millican is a vaccine proponent and

wants to combat hesitancy among his

fanbase. We have worked with Clay to

increase awareness of Walmar’s vaccine

offerings, and to spread the message that

getting vaccinated is an act of caring for your

community.

Justin Haley’s No. 77 car at the NASCAR

Coca-Cola 600 in Charlotte, Norh Carolina

Jaclyn Ochsner

Senior Manager,

Strategy and Innovation

“Supporing the COVID-19

vaccine program from initial

discussions to administration

in pharmacies across our fleet

allowed me to experience the

size and scale of our company

firsthand. It was extremely

rewarding to see Home Office

teams and our field operational

teams come together and

ultimately deliver in serving

millions of customers in a time

when they needed us most.”

Both our internal and external communication

effors have similar goals. The most overarching

of these goals is that we aim to provide facts,

insights, and myth-busting around the COVID-19

vaccine to educate customers and associates

so they can make an informed decision about

getting vaccinated. In pursuit of this goal, we have

promoted and positioned Walmar and Sam’s Club

executives and pharmacists as trusted expers

and utilized CDC, FDA, and other third-pary

sources to promote the safety and efficacy of the

vaccine. We hope that these effors have allowed

us to connect with diverse and underserved

communities within the Walmar family.

Internal Communications

The primary focus of our Associate Education

Communications Plan is to leverage a team of

Vaccine Ambassadors from across the Walmar

Inc. family to help share information, personal

insights, and encourage paricipation in vaccination

effors in America by connecting with different

communities in our enterprise.

In suppor of these aims, we:

• Developed an ongoing cadence of

conversation with all associates that reflects

our culture of diversity and inclusion;

• Continue to leverage stories from vaccine

ambassadors to reinforce our messaging; and

• Have created assets (photos, b-roll), key stats,

learnings and anecdotes to bring these stories

to life via various channels such as blog posts,

OneWalmar, Walmar World, Workplace, The

Scoop, The Rundown, Walmar Radio, The

Huddle, etc.

We also empower our associates with a number

of internal communications tools, which we

update regularly. These include: weekly, store-

level communication about local availability of

vaccines; frequently asked questions; regular

updates from a variety of H&W expers;

myth-busting videos on the vaccine; and

communications via blogs on our corporate site.

External Communications

Our external communications effors leverage

in-store, local, and national opporunities to reach

our education and vaccination goals. These effors

include:

• Hyper-local media outreach on vaccine

appointment availability, scheduling

information, and additional updates to keep

vaccines top-of-mind.

• Local news and radio interviews with Market

Health & Wellness Directors, pharmacists, and

other vaccine ambassadors.

• Press releases on community vaccination

events.

• Corporate site updates (www.corporate.

Walmar.com/covid-vaccine) in English and

in Spanish that include news, blog posts, and

press kits.

• National media outreach via press releases,

stories in key publications, and broadcast

outlets.

• In-store effors, including community-specific

signage, Walmar radio spots, and in-store PA

announcement from pharmacists on vaccine

walk-up appointments.

Communications

Message Testing

Once vaccination rates began to slow, we realized

we would have to tailor our messaging to combat

any skepticism that may exist amongst those

who had not yet been vaccinated. To this end,

we conducted a message testing pilot in rural

Kentucky to see what messaging would help

convince people to get vaccinated.

We targeted five rural counties in Kentucky

(Christian, Lewis, Roberson, Todd, and Spencer)

with vaccine rates barely over 20% to see if

we could eliminate some of the friction points

between residents and receiving the vaccine.

What we found is that while there is real

hesitancy, there is also interest in receiving

more information as par of the decision-making

process.

The general impression of Walmar’s

vaccination effors in the media has

been favorable, and this has been furher

compounded by reporing on the positive

experiences of those who have gotten

vaccinated at our locations. In addition

to organically generated press, we have

been strategic about targeting press and

publication opporunities that will continue

to lend medical and scientific credibility to

our approach to developing our COVID-19

vaccination program.

JAMA

Dr. Cheryl Pegus, Executive Vice President of

Health & Wellness at Walmar, worked with

two other medical doctors from Humana

to author a study about the imporance

of utilizing cross-industry parnerships

to prevent systemic disparities in vaccine

uptake. This study was published on the

highly-

respected The Journal of the American

Medical Association (JAMA) Health Forum

platform. Specifically, the study focuses on

the first-of-its-kind collaboration between

Walmar and Humana in Montgomery,

Alabama, that was successful in getting

vaccinations to vulnerable and underserved

populations.

Health Evolution

Dr. Pegus also paricipated in a virual

summit held by health industry convenor

Health Evolution, where she spoke about

Walmar’s internal effors to educate and

empower associates on vaccinations, as

well as our approach to getting vaccines to

underserved communities.

WebMD

In February, Dr. Pegus was featured on

an episode of WebMD’s online show,

“Coronavirus in Context” in conversation

with WebMD’s chief medical officer, John

Whyte. In this interview, Dr. Pegus spoke

about Walmar’s COVID-19 response and

also provided a broader look at the health

& wellness offerings that Walmar provides

to suppor the health and wellbeing of our

communities.

CDC Roundtable

Dr. Pegus represented Walmar at a high-

level roundtable that focused on COVID-19

responses to disproporionately affected

Press and Reputational Impact

Dr. Cheryl Pegus

Health Evolution

“Walmar is the health care service in

some rural communities, they come

to pharmacies and that is where

they receive most of their services,

but it is not enough. Success in

underserved communities requires an

understanding of what the gaps are

in those communities.”

populations. This roundtable gave Dr.

Pegus the chance to describe Walmar’s

focus on getting vaccines out to medically

underserved and at-risk communities.

Duke Margolis Center

White Paper

Walmar was also featured in a white

paper published by the prestigious Duke

Margolis Center for Health Policy, which

used contributions from multiple Walmar

team members working on the COVID-19

response. The paper examines the use of

public-private parnerships to suppor

efficient and equitable COVID-19 vaccine

distribution, access, and uptake. Walmar is

spotlighted in a case study examining our

successful parnerships with community

organizations to distribute vaccines to

vulnerable populations.

This repor would not be complete without

underscoring the unfailing generosity, hard work,

and dedication of our associates across the country.

They are no doubt the most imporant asset we

have had in tackling the challenges of the past year.

We have asked a lot of our associates in standing up

and executing vaccination clinics for the past year,

and we can say with resounding confidence that

they have risen to the occasion. The past year has

been challenging for everyone in different ways,

but being able to be a par of something that is

materially impacting the health and wellbeing of our

communities has been incredibly uplifting.

Our Associates

A recent story that illustrates the ingenuity and dedication of our associates comes from

Bradenton, Florida:

Pharmacy team at Bradenton, Florida location.

Our pharmacy manager received a phone call from a sign language

interpreter for a patient that is deaf, who was having difficulty

signing up to receive a vaccine despite being eligible. The pharmacist

informed her that he had the ability to hand schedule appointments

for patients with disabilities, and that the patient could come in

immediately for a vaccine. The patient came in and was thrilled that

a solution to her frustrations had been found so efficiently.

In Bradenton, there is a large deaf and hard of hearing population.

As a result of the positive interaction between this initial patient

and the pharmacist, the patient informed other members of the

community and an additional four patients came to Walmar and

were provided vaccinations. They were thrilled to finally receive

vaccines.

One of the pharmacy technicians at the Bradenton location had

hearing problems as a child and is fluent in sign language. She now

plans to get cerified to communicate with sign language so she can

help this patient population at our pharmacy going forward.”

We are incredibly proud of this team—and all of our associates across the country—and grateful

to them for serving their communities with such care during a difficult time.

“

Acknowledgments

This area can be used as an introduction for the thank you page.

Aaron Rios

Alexander Cribley

Amanda Jenkins

Amy Hill

Asia Simoniants

Audra Myers

Baron Lowe

Becca Colberg

Becky Dedman

Brandon Smith

Brooke Mueller

Bruce Harris

Chad Donath

Charles Crowson

Chase Tracker

Chelsea Mitchell

Chinni Pulluru

Chris Kollasch

Christine Sinnott

Cicely Vaughn

Colin Brainard

Courney Paulson

Davey Lavergne

All Walmar and Sam’s Club

Pharmacists, Pharmacy Techs and

Pharmacy Staff

All Walmar Vision Center

associates

Walmar and Sam’s Club Market

Health & Wellness Directors

Walmar and Sam’s Club Regional

Health & Wellness Directors

Digital Strategy & Brand

Engagement Team

Global Communication Team

Global Technology Team

Marketing Team

Product Organization

Public Affairs Team

David May

Davin Biram

Deanna Seiler

Debbie Herron

Del Sloneker

Diana Dass

Donna Barnett

Emilee Miles

Eric Berger

Eric Brewer

Erica Streyle

Gerard Dehrmann

Heather Lopez

Jaclyn Ochsner

James Johnson

Jason LaFave

Jason Wong

Jeanine Jiganti

Jeff England

JoAnn Stevens

Joe Cero

Joe Schrauder, Jr

John Lacy

John McDowell

John Wig

Jon Freshman

Jonathan Leonard

Justin Ducharme

Karen Sorenson

Karissa Price

Kevin Host

Kevin Thompson

Kim Frazier

Kimberly Hampton

Laura Ladd Poff

Lee Anne Mills

Linne Fulcher

Lisa Smith

Lisa Thornton

Lori Flees

Lou DiPalma

Lupe Govea

Marilee McInnis

Marissa Kargas

Mark Kuehn

Matthew Broome

Matthew Holt

Michael Burke

Michelle LeClerc

Michele Pagel

Mike Sapoznik

Nemish Shah

Nick Infante

Nikki Ulrich

Ranita Findlay

Rebecca Thomason

Richard Holt

Rick Hammond

Robin Bellomy

Roger Schultheis

Sam Meraj

Sheraz Sheikh

Sherri Keeth

Stacy Zulueta

Stephen Carer

Tim Koch

Tom Van Gilder

Tyler Thomason

Walter Smith

Wendy Johnson

William Cook

The effors of the past year would not have been possible without the tireless work and

dedication of our internal leaders. Special thanks go to the following groups and individuals for

their outstanding contributions:

The past year has been full of challenges and opporunities.

The knowledge and experience we gained during this time

has positioned us well to succeed in the coming months as we

inevitably encounter new challenges. In rising to the needs of the

moment, Walmar and Sam’s Club have positioned themselves as

reliable federal parners, trustworhy community members, and

respected leaders in the Health and Wellness industry.

Conclusion

The collective effors of everyone who has worked on our

COVID-19 vaccination program have ensured that we are

prepared and enthusiastic to tackle the needs of the coming

months and beyond.