and/or the Americans with Disabilities Act (ADA) (for areas open to the public such as
leasing offices). Under the FHA, a disability is a physical or mental impairment that
substantially limits one or more major life activities. Landlords must be aware of their
obligations under these laws. These obligations include granting a request for a
reasonable accommodation with respect to assistance animals. A reasonable
accommodation is a change, exception, or adjustment to a rule, policy, practice, or
service that may be necessary for a person with a disability to have equal opportunity to
use and enjoy a dwelling, including public and common use spaces. A request for an
exception to a “no pets” policy by a person with an assistance animal would be an
example of a request for a reasonable accommodation.
There are two types of assistance animals—service animals and support animals. A
service animal is usually a dog that is individually trained to do work or perform tasks for
the benefit of an individual with a disability. With few exceptions, other species of
animals, whether wild or domestic, trained, or untrained, are generally not service
animals for the purposes of this definition. The work or tasks performed by a service
animal must be directly related to the individual's disability. A support animal is a trained
or untrained animal that does work, performs tasks, provides assistance, and/or
provides therapeutic emotional support for an individual with disabilities.
An animal that does not qualify as an assistance animal is a pet for purposes of the FHA
and may be treated as a pet for purposes of the lease and the landlord’s rules and
policies. A housing provider may prohibit pets or charge a pet fee, pet rent, and/or extra
security deposit for pets at its discretion. A housing provider may not charge a pet fee or
additional security deposit or rent for an assistance animal (FHEO Notice FHEO-2020-
01).
Considerations about Assistance Animals
• Landlords subject to ADA rules are limited in the questions they can ask tenants
who are requesting to use assistance animals. In the housing context, housing
covered by the ADA includes public housing agencies, state and local
government-provided housing, shelters, some types of multifamily housing,
assisted living facilities, housing at places of public education and other public
accommodations (FHEO Notice: FHEO-2020-01 Issued January 28, 2020).
Landlords for whom the ADA does not apply may ask individuals who have
disabilities that are not readily apparent to the landlord to answer certain
questions about service dogs, or if not a service dog, to submit reliable
documentation of a disability and their disability-related need for an assistance
animal from a physician, psychiatrist, social worker, or other mental health